The new management at fort bend Toyota dealership is not using much effort to impress this customer. Current management has has eliminated customer shuttle service so you're on your own if you want to service has your car The service advisors try to find any excuse to deny the specials offered in their monthly mailers .. never really had that problem when Sterling McCall was the management Drop my car off an hour before my 3:00 appointment for a warranty repair just a silly software updates for something to do with the information system display been here 2 hours so far no updates it should have been a 30 minute fix oh well read more

Took the car in to have the rain sensor reattached to the windshield. I had come out of a restaurant to find it dangling. Because it would be a few days before I could bring it in, I tried first to tape it then to glue it without success. I was told a part was ordered and brought it back in later. Then I was told I would need to replace the windshield for over $1300. It had become "invalidated" and would keep the rain sensor from working. Not finding the rain sensor to be all that effective or useful I told them just to reattach it. The service advisor, Collin, refused and the car was returned to me with the device still dangling. On the way home I stopped at a private garage where the mechanic reattached it free of charge. I'd paid for a service agreement with this dealership yet this is how I get treated: a refusal to do an apparently simple task unless I pay over a grand to replace a perfectly good windshield. read more

Group 1 Toyota - Car Dealers Near Me - Richmond, Texas

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Jerrell Cassimere at Group 1 Toyota is a highly professional and detail-oriented service advisor. I recently brought my truck in for service, and he took care of everything, making sure all the work was completed properly. His attention to detail and excellent customer service make him a pleasure to work with. I recommend Jerrell without reservation! read more

DO NOT BUY FROM THIS DEALERSHIP. Reason, please read below, I have bought multiple cars from group1, let alone 3 cars from this dealership . Any individual would think that they deserve respect and at least honesty from this dealership. Forget about everyone at that dealership I'm going to talk about the general manager of this location who is unethical, unprofessional and a cheat and just can't believe that he's handling this business, due to his stinking attitude and bad behavior he should be cleaning toilet seats. This review will be posted on 8 other websites/apps. I had final numbers on a car on the sale i.e $42,000 after heavy negotiations and they sold the same kind car to an elderly person for $49,000 which is none of my business but just FYI how much they rip old/innocent people, but they got me back illegally on Finance, I strictly told Kara(finance guy) not to add any warranty, but they scammed me and added the extended warranty for $3600 to my contract. Keep in mind, in Finance they will not show you the screen and just show you the place only where to sign and play with the numbers. That's how they get you. I didn't realize that till I received the letter from Toyota finance. I m Contacting the Toyota finance and the third party who they sell the warranty for and tell them about their bad practices. They just wanna get paid commission and than tell customer it's not a big deal and that they can cancel for free. If they hadn't added any warranty in beginning my payment would be at least $50 less, but they just want to make their commission and I will Make sure they get exposed. I have complained about them to different agencies and brought it to group 1 corporate office's attention also. They add the warranty to the contract, get the commission from the third-party and then they will tell you to cancel later on, obviously since they received their commission for selling their warranty to you. They are a big scam and I will not recommend this dealerhlship to anyone. Matter of fact, I am taking them to court for their bad practices. We all work hard for our money and then this kind of business robs us and steals our money by throwing these warranties in our contract without us knowing. Please don't give this dealership any business as they scam good and elderly citizens. They need to learn lesson as they take advantage of elderly and simple people. There is lots of Toyota dealership who don't scam you and don't steal your money like this dealership does. My salesman Fahim is a nice guy and I have nothing against him as he was just doing his job but it's the GM Martin who is at fault and because of him this review is being posted. read more

Group 1 Toyota - Business card for GM - Car Dealers Near Me - Richmond, Texas

Personally, when I drove Toyotas, this was a pretty good service center for me, but I can't say the same for my wife. There's always something that needs fixing every 5000 miles when we get an oil change, and it has gotten quite out of hand. Price gouging from dealerships will upset anyone; a common repair like a wheel bearing costs more than a car, in my opinion. I highly recommend others learn how to fix their own cars. YouTube is a great resource; of course, you probably won't be able to fix everything, but most things you can repair yourself. These dealerships are getting out of control, even for Toyota. read more

I don't know what was wrong with my tire, but I've had to keep putting air in. Gustavo Reyes was wonderful! He told me the tire was in stock and my insurance would replace my tire at no charge to me. Excellent!!!!! Gustavo kept me informed about what was happening. He was very professional and informed. Ten stars. read more

Group 1 Toyota - Car Dealers Near Me - Richmond, Texas

I bought a Cross there a couple of months ago and post sales deliver is POOR!!. I had issues with cleanliness of my NEW car and stains that are still not made right by the dealer. Buyer beware. Drive a little further for better customer service. read more

During their services, they don't fully inspect or pay attention to detail. During oil changes they're supposed to top off basic fluids and they haven't done it when I've come in. I tried reaching out to them and they do not pick up to get assistance with refilling the fluids left low. read more

I would like to commend Group 1 Toyota SW Houston, TX for there superb assistance, professionalism and the three staff members that assisted. 1. I was introduced to Luis Guerra to find my needed vehicle that wasn't on the lot. Luis offered his assistance with no guarantees, that's all I could ask for! Within a week's time he had located the perfect truck for me! 2. Obinna Izuakor - Luis handed me off to Obi to structure my purchase, he introduced himself to my family and I the proceeded to assist. Obi further provided an unforgettable purchasing experience, all with a smile and great demeanor! Keep up the great work Obi! Remember Footprints in the Sand and the Serenity Prayer! 3. Nick the Finance Manager - We progressed to the Finance Department then called in by Mr. Nick/Mr. Finance! Nick welcomed us in with a smile, not missing a beat and seamlessly moves through our options. He assured me that if there's anything he could assist with to reach out to him directly the handed me his card. It all was like family, God loving young men assisting me with a very high level of competence, knowledge and straightforwardness! In today's time, I was elated to receive such a high level of service across my entire purchasing process. I appreciate you all at Group 1 SW Toyota Houston, TX! Truly! The Gloston's read more

I was currently at the Toyota Group 1 Dealership and was assigned to Mr. Pius Ekiko. He came to assist us right away and the greeting was very polite, pleasant, and helpful. He pulled up the pre-information online. The wait time was not too long and very informative. We did get a good deal and a little hiccup, but all went well. I will definitely recommend. Thank you for a good experience with him and the team! read more

THIS IS NOW CALLED GROUP1 TOYOTA FORT BEND BEWARE POTENTIAL BUYERS OF 2026 TOYOTA GRAND HIGHLANDER HYBRID - SUNROOF SHATTERED/EXPLODED WHILE DRIVING, NO EXTERNAL IMPACT! My car's VIN: 5TDA*******076385 Extremely disappointing experience with Group 1 Toyota Fort Bend regarding a warranty claim. My vehicle's sunroof shattered while driving, with no external impact, and I brought my car to this dealership requesting root cause analysis and warranty repairs. Was told by technician that no external impact was found, which is consistent with my experience. However, dealership supposedly had to escalate the case to Toyota for authorizing warranty repairs, and came back saying "there is no defect with the sunroof, and as such, warranty cannot be honored". I opened a case with Toyota Brand Engagement, to later learn that notes submitted to Toyota by Group 1 Fort Bend dealership, attributed the damage to external impact -- which appears inconsistent with what I was told directly. Based on my experience, issue was not just the warranty denial, but the contradictory communication and lack of transparency in how my claim was handled. When a dealership tells a customer one thing and documents something materially different, it raises serious concerns about trust and fairness. I brought this in expecting an honest evaluation and support on a legitimate warranty concern, but left feeling misled and unsupported. I strongly recommend customers document every conversation, request copies of all inspection findings, and review what is being reported to the manufacturer during any warranty dispute. This one is definitely going to BBB, irrespective of what anybody tries responding to this review. read more

I'd like to give Garrett a huge shoutout! If you're in the market for a vehicle, he's the person to see. He's patient, attentive, and incredibly kind, and he made the entire process smooth and stress-free. His positive energy was exactly what I needed, and I truly couldn't be more grateful. Thanks to him, I'm now driving my dream car! read more

Great customer service. All of the items that needed to be completed on my Toyota were explained and the service advisor was very friendly. read more

Group 1 Toyota - Fort Bend Toyota - Car Dealers Near Me - Richmond, Texas

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a flap by my tires lost its clips and was rubbing against my tire. i took it in to replace the clips. instead i waited an hour and they zip-tied the flaps. then they charged me 50$. never bringing a car here again. read more

Coming from buying one of my vehicle from Sewell and purchasing a vehicle from Group 1 Toyota Fort Bend is a huge difference. Group 1 Toyota Fort Bend has the poorest service i ever seen in the service department. If my truck didn't come with a service package i would never take my truck their ever again. read more

Sterling McCall Toyota Fort Bend has been a nightmare of an experience to purchase a vehicle from. I highly do not recommend purchasing a vehicle from them. I purchased a 2013 Toyota Highlander from them for just over $13k a couple of months ago. When I bought the vehicle, the coolant was empty, but I topped it off with all the other fluids and didn't think much of it. On my drive to my 2 year anniversary vacation 500+ miles from home, the head gasket on the vehicle blew. We have only owned the vehicle a few months, and haven't even had our first oil change. Both mechanics that I had the car inspected by told me that this was 100% a preexisting condition. Sterling McCall Toyota sold me a car with an engine teetering on blowing, and they sold it "just in time." The dealership has been terrible to try and work with for a resolution. I live almost 2 hours away, making it very difficult to go in person. Their used car Sales Manager, Ryan, and their general sales manager, Patrick, have been next to IMPOSSIBLE to get on the phone. Every time I call, they are "out of office," "out at lunch (at 5pm?)" or "not working today." Out of the 14 (yes, FOURTEEN) times that I have called the dealership, I have only been able to get through to Ryan or Patrick twice. Each time has been a "I'll call you back on this day with more information" and then never calling me back. For a dealership to sell a car that is essentially a 5,000 lb paperweight and then follow it up with the worst customer service is atrocious. To Ryan and Patrick: please contact me and work with me towards a resolution. I have been without this vehicle for over 3 weeks and it is very hard on my family. I do not want to get my lawyer involved, but I will, if needed. I will also gladly take this review down if you resolve this. read more

Group 1 Toyota - Car Dealers Near Me - Richmond, Texas

I went to a lot of places in search of a used car and was really feeling down about my experience. I went to multiple dealerships and had cars checked at mechanics and they all had serious issues and were really expensive. Then I came here and was mind blown. Service was excellent. Fahim and Jonathan took great care of me. I bought a 2013 CRV in great condition. Mechanic I brought it to said he was impressed and it was a great price. Next time I need a car I will certainly be coming here. I love this car and I'm grateful I found it. It was spotless when I got it. It's a 12 year old car and they made sure it was perfectly clean. Mechanic said I can get another 10 years out of it. read more

Group 1 Toyota - 2013 Honda CR V - Car Dealers Near Me - Richmond, Texas

My husband and I were recently in the market for a new car and this dealership happened to have a vehicle we were interested in. Thuc Vu on their team took excellent care of us from start to finish and he made the car buying process as painless as possible. We had been in discussions with many dealerships, but his responsiveness and kindness stood out from the others. Highly recommend working with him, especially if you are in the market for a new family car. Krar from the finance department was also a pleasure to work with. He was kind and had a great sense of humor, but you could tell he also cares about his customers. Again, he also made the car buying process as painless as possible. Thank you to everyone at this dealership! read more

Have always had a great buying experience and service. The staff is helpful and service does not rip you off compared to other dealerships read more

Group 1 Toyota - Car Dealers Near Me - Richmond, Texas

The Toyota service department at Sterling offer sterling service. As offered by one of the agents Tariq who goes above and beyond and is one of the reasons why we use Fort Bend Sterling for our regular / non scheduled needs. Value and personable treatment are highlights of the experience here and also being kept informed about what's needs and what was carried out. Just great value and recommended for your Toyota needs read more

Horrible service. Walked into the dealership and not a single employee greeted me. Walked the lot to see if there was anything I like then I left and checked online to see if I could find something. Found a used Lexus RX 350 that I liked and contacted the dealership about it. Spoke to Tosin Adekunle. Could barely understand him on the phone so communicated by email and text. Told Tosin that I would be paying cash for the car. Tosin emailed me a quote with the price of $10,485.19 I responded by telling him to make it an even $10k and he has a deal. Tosin then texted me another quote but this time he adjusted the price to $10,997.44 I asked why he did that and he never answered that question. I told him to take off the IKON fee since I was paying cash and did not need a GPS tracker for financing purposes. I also told him to take off the documentary fee, e-tag fee, and VIT since those are dealer added fees that are unnecessary, especially for a cash deal. Tosin proceeded to try and use a dishonest manipulation tactic by saying those are regulatory government fees which a simple Google search proved that was a lie. I called him out on it. Then he sent me a quote for a completely different RX 350 that was 2 years older and priced $3k higher. Tosin is the absolute worst car salesman I've ever dealt with and that's saying something considering I've owned 20 cars in my life and dealt with a lot of dealers. I highly recommend you stay away from this dealership because they hire scumbags who lie to you. read more

i called and texted for oil changes no call back i called and was on hold i decided go to difference dealer. poor service..i never go there..bad reputation read more

Please ask for a quote via email or sms for any repair service. There is possibility that you may be charged extra on a quote received on phone. Today I had a bad experience where additional charges as Misc charges were charged from me. This is not the first time that I had a bad experience with this facility. I have used other Sterling McCall facilities in Houston where I never had a problem. Exercise Caution. read more

This was a bad experience, went in for an oil change and alignment. I've been going here for 5+ years and today was s**t service. Every time I go for an oil change I bring a $15.00 quart of Lucas oil stabilizer. 7 quarts oil 1 quart stabilizer. Tried to get me to buy tires when I just bought tires from them two years ago, when they did the walk around video, guy says brakes are good, just need tires. Repair suggestions said I need new brakes. Just put both set of brakes 6 months ago. I get in my truck hit the freeway, steering wheel still vibrating and Lucas oil stabilizer sitting on the front seat! Cashier got an attitude because I asked her what parts charge is there in an oil change. Smdh! Called back to speak to Tariq Jilani "he's busy. Asked for the manager, "he's busy ! 6 hours later no call back. WTF!? Eddie Rivera ha!? Ok Eddie you have until end of day today to call me, next phone call I make is to a good friend over at KPRC channel 2, then the BBB for charging for work not being performed. Let's see if you think I'm joking tomorrow morning. read more

Group 1 Toyota - The $15 dollar bottle of Lucas oil stabilizer I told them to put in. - Car Dealers Near Me - Richmond, Texas

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Waited about three hours for a simple oil change and then the janitor lets us know there was free snacks because we were buying from the machine and so we went to the lady at the snack counter where she ignored us and talk to her coworker and she just refused to give us any snacks and I had to argue just for her to give me them anyways. WOULD NOT RECOMMEND!! read more

"If Incompetence Was an Art Form, They'd Be Picasso" f you enjoy spending your hard-earned money while being treated like you're both delusional and financially illiterate, then boy, do I have the place for you! Communication here? Nonexistent. I had to call them to remind them to do their job and provide updates--something you'd think would be a basic courtesy for a business. Silly me. Now, let's talk about the invoice debacle. Originally, my total was $830, but on the day of service, that somehow inflated to over $1,000. Why, you ask? Turns out, they sneakily "added" extra work--$214, to be precise. For perspective, this "extra work" coincidentally matches the cost of the diagnosis. Hmm, sounds like a fun coincidence, doesn't it? Almost as if they're double-dipping to pad their numbers. When I called them out, I was told, "You approved it," as if their vague text message constituted full transparency. Spoiler alert: it didn't. But wait, it gets better. After pushing back, I was condescendingly told, "We'll take that off if you're so upset," like I was being irrational for expecting honesty. And yet, somehow, when the smoke cleared and I was at the register, I still paid over $1,000. Did they remove the charges? Did they sneak them back in? Who knows! The service manager sure didn't care enough to explain it. I imagine their motto is, "The system doesn't allow transparency." It's like they've gamified dishonesty. Pro Tip: SAVE. YOUR. DOCUMENTS. Every single one. Screenshot them, tattoo them on your arm if you have to, and demand a line-by-line explanation before you hand over a cent. Otherwise, you'll walk out feeling like your wallet has been mugged by a ghost. In conclusion, this place embodies the perfect combination of miscommunication, manipulation, and "oh well" customer service. I'll be writing more reviews across every platform I can find to make sure people know exactly what they're walking into here. I might have walked in as a customer, but I left feeling like a contestant on Survivor: Service Center Edition. Too bad I didn't win the prize money. read more

Four hours for a oil change after y'all told me1-2 hours over the phone. SMH ‍. Plus no reasoning

Francisca Vasquez is an outstanding salesperson. I had a great experience with purchasing my 2023 Toyota Highlander. She is professional, loyal, honest and knowledgeable about how to make her customers feel comfortable with the sales' overall process. Thanks Francisca, you are appreciated! read more

Turn around time for every service is abysmally poor. I spent 4 hours for a tire change, 3.5hrs for oil change.

DON'T GO TO THE SERVICE CENTER IF YOU ARE A FEMALE: My experience with Anthony was excellent--he was professional and pleasant. However, I had concerns about Oscar, the assistant service manager, who gave me his card and later made inappropriate comments, telling me I was beautiful and asking me to call him while I was waiting for my car to be serviced then again when I was leaving. Three days later, I found a burner phone under my seat and contacted Oscar. He claimed no one from his crew knew about it. I surrendered the phone to FBPD due to concerns it could be tracking me. When I reported this to the service manager, he was dismissive, insisting no one from the team left the phone in my car, claiming that he was "100% certain" the phone was not placed in my car by his team. It would be in his best interest to create doubt in my mind that no one from the dealership left the phone in my car but no one has been in my car in months. There is no way he could be 100% certain unless there were cameras in my car pointed in the exact area where the phone was found but again, it was in his best interest. He did not address Oscar making inappropriate advances but maybe that is acceptable at the dealership but I was old enough to be his mother. I've been in Human Resources over 20 years, 15 in leadership, and the whole experience is concerning. I no longer feel safe returning to this dealership which is unfortunate. I have an older model car and perhaps they thought I was vulnerable or that no one would notice I was missing. I am aware of my surroundings, but other women may not be. Please let this be a cautionary tale to any single women who get service from this dealership; check your car immediately afterward for any tracking devices; you may not be so lucky. read more

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We've long been fans of the Toyota brand and so far, we're loving our Corolla Cross. Our sales professional, Lucas Gonzalez, was friendly, accommodating and helpful. He stayed flexible and patient through the sales process, considering that we asked a lot of questions and took our time figuring out the financial implications of our purchase. He has also been available to us even after the sale, something we really appreciate. We were provided with misinformation about our car's drivetrain, nevertheless, both Lucas and John Chun (GSM), did what they could to make it right. We sincerely appreciate their efforts and the time they've invested to accommodate our needs. Given our exceptional service experience, we will make sure to recommend this location to friends and colleagues who are looking to purchase a vehicle. Thank you, Sterling McCall Toyota Fort Bend for helping us remain loyal Toyota fans and supporters. read more

Despite the request from "Customer Service" (below) to "address your concerns and to earn your business" I have provided all detail and have yet to receive a response. It was then requested to resend to which I did and still no response. I can only interpret this lack of action as them never having an intention to do so and only using this public forum to make it look like they were. Further, In my initial conversation with the sales manager they mentioned the issue without me ever telling anyone. This confirms that they were selling a car with a known issue that was not disclosed. This dealership is not trustworthy. Stay away, particularly used cars. Underlying issues found less than a month after purchase which were not disclosed prior to purchase. Those repairs ended up costing me. The first issue could have been found doing a simple OBD scan for fault codes and the second via general vehicle inspection (by inspecting underneath via car lift). So they either 1) do a thorough inspection of all used vehicles they sell, found the issues and did not disclose them or 2) do not inspect vehicle condition prior to sell. Either way, this is unacceptable and I would not recommend. read more

I schedule an appointment for an oil change and when I arrived I was greeted by the service advisor. He got some information about my car and took my car to the back to get it maintenance. I then walked into the lobby and they had some complementary donuts and coffee while I was waiting. After completing their inspection, they diagnosed somethings that was wrong with my car. However they did not pressure me to fix it like other places that I have been too. Love coming here for their wonderful hospitality. read more

I want to be clear when people are reading my review. The store manager MARCO did nothing to help me get my windshield repaired. He ignored my emails now he's on Yelp posting LIES stating to email him if he can be of any service . His customer service is poor at best and he treated me like trash. He doesn't deserve ANY CREDIT for anything. He's the worse manager I've ever dealt with. Shame on him for posting this lie !!! read more

Group 1 Toyota - How was I supposed to stop this crack from spreading. - Car Dealers Near Me - Richmond, Texas

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Thank you Steven Robles for the amazing service. Not only the recalls done but a complete vehicle inspection. IMPRESSED. Even if you live close to a Toyota dealership you might want to think of sending your cars to Fort Bend Toyota as I have been sending my cars for service to many dealerships but this was definitely white glove service. Rachel AUTO PLAZA INC read more

Don't ever come here... they are scammers full of shit... every 1-2 months they told me bring the car here charge 1200$ everytime and took my car 2-3 days. read more

Horrible dealership. Total bait and switch. Roy wasted my money and time trying to get a car. Managers have no idea what is going on and customer service sucks. Wonder why 2-star rating? You shouldn't. Buy a car somewhere else!! read more

Sold my car and still waiting on the payment. First say my bank reject Zelle, who it is not true, because i call the bank and didnt see any attend to make Zelle, now saying waiting on someone sign the check. Be aware of this company. read more

UPDATE: @Customer Service this was never a recall issue first off. Also my frustration is not from lack of parts but that you would even post a car for sale and take someone's money for a car that was not 100% ready to roll off the lot. Further more your sales manager told me a completely different story and that they found a cracked turbo so the car was going to auction. If you are going to lie and deceive people at least get your stories straight. You are the most unethical and deceptive used car dealers I have ever dealt with and that's saying a lot. The worst car buying experience I have ever had. Last Thursday we purchased a used car for my daughter. The car needed to have the sunroof repaired and some scratches buffed out. I was assured these items would be taken care of with no issues, so I proceeded with the purchase and paid the full amount in cash. Here we are a week later and I still have no car and no answers to how long it will be for them to complete the repairs.... @SterlingMcCall had no problems cashing my check but can't seem to fix a car or provide an eta to save their lives. Save yourself the headache and go elsewhere. read more

I am unsure if the service was even done, as I still get the "Required Maintenance Sign." - every time I start the car.