My wife's airport shuttle came ONE HOUR EARLY last Friday for Sky Harbor! This really threw her for a loop. No time to grab the cell phone charger, turn off the heating, put the milk into the freezer after breakfast and all the last minute things you can't do the night before. This really inconvenienced her vacation and a bad start to what should have been a fun trip. A friend of hers was coming along and meant to arrive half an hour before. She didn't possibly know how to contact that person. Lucky, that person had her phone on while driving and they could pick her up. The stress itself was most unfair and spoiled what was a well deserved vacation. Back in Phoenix, Monday, when my wife phoned the company they asked her what she wanted. Rebate/discount of some type? No, they don't do that. They could talk to the driver about the "unprofessional" behavior. When my wife continued to explain the value of having a phone/computer for a trip the male who'd answered the phone slammed on her. Well, there's no professional phone operation either. A shame. I've used them before and they were good. We won't risk taking them again and are prepared to pay a few dollars extra to make certain we arrive with all our gear to the airport. read more

I made a reservation for the shuttle at least 24 hours prior to my flight arriving at the Mesa airport at about 9:30-10:00 PM. I called for the dispatch as soon as my flight landed and was told it would take 20-30 minutes for the shuttle to arrive. After the 20-30 minutes, I received a call saying that the shuttle would be running upwards of an hour late because of coinciding scheduling across town (rather poorly planned) and they recommended I find a different service. I wasn't too inconvenienced by the wait and wasn't sure I had enough the money for a cab, so I declined the recommendation and told them to just pick me up when they could. A bit over an hour later, my shuttle arrived. The driver was personable and we made decent conversation, but she wasn't the most cautious driver. When I asked if I could get some sort of discount for the excessive wait, she called her boss to ask him about it while she was driving (no attachments for her phone on the dashboard). Apparently there was no supervisor she could contact on duty and I ended up paying the full price. I'm not too bothered by that, but that she couldn't contact her manager at all was definitely a sign of poor management. There should be a supervisor available whenever there are workers on call, even if it's late. All in all, would not recommend this service nor use it again, especially not in the evening. read more

Having recently traveled to Phoenix for business, I was in need of an efficient, affordable means of travel to take me from Mesa Airport to my hotel. There's nothing worse than being jet-lagged and not knowing an area when you arrive in a new state. I made my reservation with SKOOT online prior to my flight as I didn't want to have to call from the UK. The service was impeccable. The clean and spacious Mercedes shuttle was waiting for me as soon as I arrived, despite a slight delay with my baggage. The driver was friendly and chatty, telling me a few good spots to try out during my trip and getting me to my hotel quickly and professionally. I couldn't recommend SKOOT any more, definitely a fantastic and professional service. read more

I'm in a Skoot van right now and it's not worth it. The driver won't let me open a window. One of the passengers smells horrible and constantly coughs. A 30min ride has turned into 2hrs. I'm concerned we will be late for our flight if security is busy. Just get a cab. read more

Steer clear!!! Bought living social coupon made round trip reservation. Day of my reservation I called to confirm and they told me there was a glitch in the system but that they would reschedule for 12 minutes later than the original time, which was fine with me. After 15 mins of waiting after newly scheduled time I called to confrim driver was en route .. Rep told me it would be an additional 40 minutes! How can a company that is driving customers to the airport not have a better organized, on time, service?! Then I told the rep I could not wait 40 mins as I had a flight to get on ..she asked me to hold, then magically the call disconnected. Driver called me 45 mins later to ask where I was... -__- "uhm I'm at the airport" . we'll see how my refund process goes; luckily I charged to my Amex. read more

Not even one star!! Made a reservation last night to be picked up at phx. They had flight, time, and they even sent me a text I received when I landed. Followed their instructions, go out north door 7, to prearranged vehicle area. Waited 30 minutes. No one showed. Called twice. Barely could get through. Gentleman said the driver was at the airport and would contact me. 45 min later, nothing. Called again, on hold now for 15 min. Found super shuttle. In their van now!! Don't ever book anything with this company. You'll be waiting forever!!! read more

I have use this shuttle for the last 8 rides. each and everytime was a bad experience from the begining on the booking. you get these non speaking english people that keep asking you the same question and repeat your answers but wrongfully, then, you have to explain again. you will get a disconnection, so you would have to call back. the phone line that they use is very intermitten. they always come late to pick you up disregardes of your flight time. Or they take you on a unplanned route to pick up others. I will never use this service again. This rating is )0))00000000000 star. i had to select one because yelp makes me inorder to post. read more

DO NOT USE SKOOT Acacia Drive, Scottsdale-N of Pinnacle Peak AZ 85255 Time : Apr 14, Mon 3:45 AM We'll send a text and give you a call shortly before your schedule pickup time. Please have our cell phone on and be ready to go before the pickup time. I made a reservation with SKOOT on April 13 at 5:19 with a person named Aviola, they sent me a email confirmation, and a phone confirmation. When it came time for my pick up 3:45 AM there was no car to pick us up. I called at 3:50 AM and no one answered, as soon as I hung the phone, a man named Greg immediately called, I asked where my ride was and he told me that they wouldn't be picking us up because they didn't have a driver, and wouldn't have one until 5:30 AM ( my flight started boarding at 5:40). Greg was grasping for excuses, the first excuse he gave me was they didn't have a reservation for me, but what's funny is he's was calling me to tell me he didn't have a car. Another one of his excuses was that they didn't take reservation after 8:00 PM so no one recorded my reservation, I informed him that my reservation was made just after 5:00 PM, he then said that it was past 8:00 PM on the east coast. This guy was a piece of work! I was flabbergasted with this persons ignorance with customer service. I then asked if he could at least call me a taxi since I wasn't familiar with shuttle services in the area, since I was from the east coast! I got no response. After all of his excuses and no help from him in trying to resolve the problem, I had to hang up on him because it got to the point where he wasn't going to help, and was doing nothing but wasting my precious time to start trying to find a way to the airport at 4:00 AM in the morning. We did make it to the airport, but we were the last ones to board the plane. Who needs that kind of stress in there life at 3:45 in the morning. SO DO YOURSELF A FAVOR AND DON'T USE SKOOT! read more

HORRIBLE customer service and wait time at Phoenix airport! My son was put on hold several times and disconnected several times due to issues with your phones resulting in his phone battery dying. Subsequently I was also put on hold and disconnected AND HUNG UP ON calling for him several times as well! He is still waiting for the shuttle and has seen tons of SuperShuttles going by! I will never use your service again! May have been a little less expensive than Supershuttle but obviously NOT WORTH IT! CANNOT BELIEVE YOU ACTUALLY TREAT CUSTOMERS THIS WAY AND ARE STILL IN BUSINESS! It's the busiest travel weekend of the year and you handled it horribly! If I could give you -10 starts I would! The epitome of horrible business! read more

Made the reservation for my father on the internet. I received a confirmation email with instructions for the pick up to the airport. On the day of the trip the driver showed up on the scheduled time in a clean bus and transported my dad to the airport. He said the driver was nice and spoke to him the whole time. I then scheduled for a pick up back when my dad returned. The driver called as she knew my dads flight had landed and provided me with instructions as to where my dad needed to go. I explained to the driver that my dad was a senior and hard of hearing and she said that she would wait for him. Thank you Skoot for making sure that my dad arrived home safely since I couldn't do it myself! We will definitely use the service again in the future. read more

I made our reservation over two weeks before our travel date. I specifically chose this company for the fact we were traveling with 2 seniors in their 80's and thought a private Mercedes Benz van would be a great option for them. I prepaid the return trip including the gratuity on Paypal. On the morning of our pick at 5:45 am a van fromSuper Shuttle arrives. If I wanted super shuttle, I would have reserved that company. I asked the driver if the company had a mix up and she confirmed my name, address and pick up time. Getting the two seniors in the van was very difficult. When we got to the airport the driver informed me that the gratuity was not included and showed me the price the company said they were paying for the service. Nice start to our vacation! When we arrived at our destination, I get a call from Ride Skoot saying our pick up tomorrow will be with Super Shuttle. They obviously had the wrong day. I called them back and explained we were already at our destination and we were very disappointed we did not receive the company or service we paid for. Even if we had known it was Super Shuttle picking us up, that is so misleading. I do have to say the return pick up was with the Mercedes van. The driver and prompt pick up was great service but unfortunately I will not use this company again. read more

Avoid this airport shuttle service! I live 40 min. from airport. I booked a 6:10am bc I wanted to get to airport around 7:00. The shuttle arrived at 6:28 and told me he came late so he wouldn't be too early to pick up another fare scheduled for a 7:00 pick up which was 25 min. away down side streets before we even started for airport. Horrible stressful experience!!! read more

Follow up on my negative review: I just received a call from someone from Skoot, who was very apologetic about the poor service I received, refunded me the difference in the price I paid the other company, and made a very sincere promise that if I take the return trip with them, he will personally make sure that I have a positive experience. They are obviously concerned about their public relations, and I think I am ready to give them the benefit of the doubt, having seen some very positive reviews on this site. Moral of the story: if you get bad service, report it. If the company is really concerned they will contact you and make amends. If you do not hear from them, they are exactly what you thought they were. I will report how the return trip worked out if I decide to take the chance and go with them. I like helping start up companies,and I think that competition keeps everyone doing their best. read more

Our experience using this shuttle service was very poor. Our pick-up was late by about 20 minutes, which wasn't too bad because we expected a wait, however, the rest of the experience was unacceptable. Our rider made us wait while she had to get a gas card from her supervisor while still at the airport pick-up spot. She picked us up with an empty tank and we were going to North Scottsdale (15 miles). Our driver apologized to us but then proceeded to complain about her co-workers and the poor communication of the shuttle service (She complained that the company's headquarters in Nevada, didn't know what they were doing) . While she was driving, she continued texting and answered the phone. It may be legal to talk and text in AZ but the drivers should have hands-free devices at all times. I was with my young son and the driver continued to complain during the whole drive, using unflattering language and phrases. When we turned off to Shea Blvd., I had to give her directions to the gas station. At the gas station, she left us in the hot shuttle while she gassed up. We then arrived at our destination, after an hour drive. I found Skoot on an internet search and it appealed to me because the advertisement stated, quick, courteous, and clean service, but I was sadly disappointed. We will not be using Skoot in the future. For the amount we paid, I expected a lot more. If your service has a satisfaction guarantee policy, I respectfully ask for a refund. read more

DO NOT USE THIS SERVICE! We booked online and prepaid for Skoot to drive 2 adults and a toddler to the airport the next day. We received a text message saying that the driver was on his way, then a half hour before our pickup time we got a phone call from another service saying that Skoot had farmed out our ride to them, but that they didn't have an available driver so we would not have a ride to the airport. We were on the last flight out of Phoenix that day with a cranky little one and no ride to the airport! When I asked what we were supposed to do the service said sorry that there wasn't anything they could do. When I asked again I was given the phone number for Discount Cab. We did get a ride with the cab service, very nice driver and we made it on time, but the ride cost us double what we had paid Skoot. We are getting a refund for our prepaid ride, but have to wait 3-5 days. I now have a call in to Skoot management and will be asking them to also pay the difference in the cost of our ride. Had I wanted to pay over $80 I would've called a cab in the first place! read more

Made a pickup reservation at Phoenix-Mesa airport for my wife and 3 year old son days in advance. Called the dispatch number upon arriving as instructed and received their voicemail each time I called. I left a message and never received a call back nor did our ride ever show up. Would not use this service again. Thank God for Uber... read more

After booking my shuttle two days in advance, I had the concierge call from my hotel when they hadn't arrived 25 minutes after the pickup time. They told me a shuttle was five minutes away. We called again when the shuttle still hadn't arrived 20 more minutes later, and were told it was around the corner. There was no call explaining they would be late. An hour and twenty minutes after my scheduled pickup time, I had the concierge call me a cab. Fortunately, the owner did make contact later in the day and apologized with the promise to look into the lack of communication between driver and dispatcher. read more

I should have believed the reviews. Save yourself the trouble and choose a different service. I confirmed my reservation twice. I was left standing outside PHX for 40 minutes. During that time, I called dispatch (per Skoot instructions) no less than 6 times. There was no answer. Then, I called the customer support number twice (I was hung up on the first time). When I explained my dilemma, I was told to call dispatch. When I finally reached dispatch, I couldn't hear them. I was told there was something wrong with my phone. Funny...I had called plenty of people prior to FINALLY getting ahold of them. Didn't have any problems hearing them. I stepped inside the airport and put my phone on speaker, at the highest volume. At that time, I was told that I wouldn't be picked up because the driver didn't have room. I asked if anyone had attempted to contact me and the answer was, "I'm contacting you now". ARE YOU FUCKING KIDDING ME! I CALLED YOU ASSHOLE. I will never use this company again, in any city. Unbelievable. Ok, if you have a space issue, call me! Don't leave me sitting at the airport for 40 minutes! read more

I was contacted by Tom Price the CEO of SKOOT and Brad whom is the operations manager for the Phoenix operation of SKOOT. Both gentlemen were upset with the treatment that I had received from SKOOT employees during my recent experience. Both gentlemen promised to rectify the shortcomings of the two personnel that had dealt with me. Tom and Brad are both extremely concerned about the negative publicity that can be generated by a negative review. After listening to both gentlemen, I am satisfied that future problems of my sort will be dealt with in a much more professional manner. I will retract my comments as to a "fly by night company" and the shyster comment as I am cautiously satisfied with their explanations and promises of professional service. I have accepted absolutely no form of compensation from SKOOT as per my urging. I have cancelled my Living Social coupon and have received a refund. I may try SKOOT at a future date to test out these gentlemens assurances. I will give them credit for following up on my complaint and hope that they also follow up on the promised actions they will take. read more

Reasonable rates and totally reliable, SKOOT is a really great airport transport company. When flying out of PHX, they not only were on time but they arrived a little early to insure that I got on the road and to the airport at the time that I requested. The drivers, especially Patty, were pleasant, friendly, and personable. My return flight to AZ arrived earlier than scheduled but I did not have to call Skoot or wait for them to arrive at the airport as they had checked my flight number with the airline and were aware of the earlier arrival time. The driver called my cell with her curbside location at the terminal. As soon as I got my luggage, I met her right outside the terminal door where she had said she would be. She loaded my 3 suitcases into the vehicle and we headed directly to my north Scottsdale house without any hassle or problems. This was better than Super Shuttle as we did not have to drop off other passengers or make any other stops. I was extremely pleased with the excellent service from this company and it's employees. both over the phone and in person. Try them. You will not be disappointed If any past customers had a problem finding Skoot's vehicle at the airport, perhaps they did not listen to the directions as to where Skoot was waiting or the customer went out the wrong side of the terminal as there are north side exit doors and south side exit doors read more