Came in to get a snowboard and the staff here was very knowledgeable and experienced in both skiing and snowboarding, also super friendly! I was able to get a snowboard that fit my style and also got measured for for boots and bindings. They have tons of deals and quality items, best snow shop around in the city! I love my board and definitely recommend coming here to get what you need! read more

Ski Pro - Phoenix - Snowboard - Sporting Goods Near Me - Phoenix, Arizona

Awesome selection of ski and snowboard gear and great deals at heir sister-store, Avalanche Outlet, right next door. The staff is friendly and knowledgeable, but Maddie really stood out. She clearly knows her snowboard equipment and handled a super busy snowboard section like a pro--helping multiple customers, keeping things organized, and even supporting her teammates when they were overwhelmed. All of that while staying friendly and positive. She's the reason I'll be coming back when it's time to upgrade my gear. Ski Pro management--Maddie is a gem. Don't take her for granted. read more

The workers were very condescending and would try to make decisions for you. Very bad experience overall.

Went in with my girlfriend to get her some snowboard boots and Steven really helped us out! Great guy and amazing service. Pointed us in the right direction and would absolutely look for him if you're going in for anything. Thank you Steven! read more

I had a great experience here when I got a ski package recently. All of the staff were really nice and their ski packages are great, which is $25/day and it includes boots, skis and poles. I picked up my package around 4pm on Wednesday evening, and returned them right before close on Friday. And I got in 1.5 days of skiing, sweet! I was planning on going night skiing and unfortunately, they don't carry any clear or night goggles I also finally bought some ski apparel and again staff were really helpful! One lady on the floor was helping me to find a jacket that matched ski overalls, without me even asking. I then went over to helmets, and the guy working there was also really nice and got me all squared away. I'll definitely be back again when I need winter sports items, thanks Ski Pro for taking care of me! read more

I have been coming here for years. Gil in the ski department is always so helpful. He must see hundreds of people during the year, yet he always remembers my name! Thanks Gil. read more

Took my snowboard in for a fresh wax and tune-up. Very quick turnaround. Also picked up a new board bag while I was there. Good selection and fair pricing. Staff is always helpful and nice. read more

Went in to look for some new gear and a very helpful employee named Cruz helped me and my husband out. So much to see so Cruz was really friendly and showed us where everything was. Great customer service from him. Thank you! read more

Gil fitted me for some new ski boots in December of 2024. In February of 2025 I went to Utah and skied four resorts in six days. Not once did I have any discomfort in my feet nor were there any pinch points on either foot. Thank you Gil for your knowledge and professionalism in fitting me with the most comfortable boots I've ever skied in!! Scott Miller read more

I have been shopping here for over 30 years, (probably over $5K in purchases), small items for swimming; goggles, fins, caps etc. This store does not support the products it sells. Typically goggle do break but after 5-8 months of wear. Recently, two sets of goggles ripped. I returned with proof of purchase showing only 2-4 months ago. They refused to consider an instore credit. Of course they do not manufacture the item but as my name is on their computer which shows long standing customer, one would think some some customer loyalty would be granted. ZERO!! They won't really care as these are not large purchases but as i used to tell our staff, people come for a small item but next time perhaps a large item. Ski Pro is indifferent - so be it - but they have lost my business. Granted they will not care but why should I support this attitude. It is indeed a broken system and I blame those who continue to support it. Go elsewhere is what I suggest! read more

My mistake: not insisting they put their most experienced ski tech on the job of tuning my skis. Their mistake: letting a rookie tech use a p-tex candle where there should have been base welds. A competent ski tech can make bases look brand new with a stone grinder and base welder. These were far, far from that. I was offered a chance to leave them to be fixed, but would you go to the same doctor that botched your surgery in the first place? If I was the guy on the other side of the counter, I would have offered to comp the work. It would have prevented this review from being written. read more

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Todd is like the ollivander of snowboards. I feel like he sorted me into the correct board that fit my style price point and size! Thank you for the educational conversation, GIVE TODD A RAISE #toddforkingofthemountian read more

Ski Pro - Phoenix - Sporting Goods Near Me - Phoenix, Arizona

This place is great. I bought boots there a couple of years ago and they never hesitate to help me out with some tweaks and adjustments during the season! read more

At first I was overwhelmed with the inventory. I managed to find the equipment and new jacket I needed. Im very impressed with everything stocked up. Not impressed with the lack of customer service. I would have bought more instead of just got what I needed. Tips to store Greet customer when walking in. Most customers I can assume aren't first time skiers and oftentimes need all new updated equipment. Kinda Bummer Ski Pros experience. read more

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The best selection in town, but pretty frustrating when you buy new skis and boots for a company and you send your son to go pick them up for you as your traveling for work to get turned down that you need to be 18 years old to pick up some thing that you already ordered. What a waste of time and energyand crappy customer service read more

Amazing customer service, extremely helpful and understanding. I called concerned about the arrival time for my package and they sorted everything out for me and fulfilled my order within the hour. Great value as well, the bindings I purchased were $40 below market average and I received free shipping on top of a great deal. Would without a doubt buy from Ski Pro again. read more

Scam, scam, scam. My son bought a snowboard package from the ski pro booth at SnowJam at the "SnowJam special deal price" for $449.98. When he got home and took the plastic off from under the bindings we saw that the price for the board was $259.95 and the bindings were $119.95. Thanks for being honest. read more

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I am a seasonal frequent custome at this ski pro we typically always have amazing service from here. I unfortunately had the pleasure of meeting one of the Staff members named Mike on Friday March 12th 2021. I came in on Friday to reserve two demo boards for the weekend, I explained to Mike that I came in early to make sure we got a headstart, since there was a lot of snow up north and I'm sure they were going to be busy. I explained that we were leaving on Sunday, and would be returning to drop boards off next day. I explained the boards that we were looking for, with hopes that I would be met with great customer service like usual here. "We don't do that, here you would need to go online and book those yourself" He said I expressed that we always either call in or come in store, and he insisted that that's not how it works, and that they changed that a long time ago. I explained that I was just here less than a month ago with zero issues doing the same thing. He then said "We only usually help people who are really really really nice to us, and only if you're wanting to reserve our demo boards" and then stared at me...it was uncomfortableand awkward that that was just said.. I smiled and held up my debit card and said "that is what I'm here to do today Mike" He proceeded forcefully with attempts to help me " I guess I can help you, I'm basically filling out the form online for you and you can just do this yourself." Slapped some stickies on some boards after I had to walk up and point to the one we rented a few weeks ago.. he said they got a new system that we aren't in the system...which they input all our stuff into the new system last time with the 1130 am crew at our last rental...Anyway. Mike is the epitome of terrible customer service. Imagine this, you walk into your favorite rental shop only to have a loudmouthed rude and abrasive employee try and talk you out of doing business with them. Like what?? Absolutely ridiculous, rude, not helpful, and left me feeling uneasy and uncomfortable about the entire thing. read more

Ski Pro When we go skiing, we always rent before we head up North. Ski Pro always gets us going for what we need. Sometimes the lines are long, but they make sure you are all setup so expect to wait. The return is pretty easy and they are up on getting you in and out. read more

came to this ski pro with an issue with bindings i purchased and their manager Steve was very helpful and was efficient in helping us! def recommend this ski pro, everyone is so friendly and knowledgeable. read more

Very satisfied with the experience at Ski Pro. Bought a pair of Volkl Mantra and when they were sizing my bindings it became apparent my boot needed a stabilizing piece. At no charge Chris (the manager I spoke with) found the piece and added it to my boot. It really saved me time, energy, money and gets me on the mountain tomorrow. read more

Ski Pro - Phoenix - That's the stabilizing piece Chris found in the back from an old pair of boots they stripped down. - Sporting Goods Near Me - Phoenix, Arizona

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I had an issue with pricing on an line order I purchased and Leef in the Web Department took the time to reach out to me and correct the issue. Very happy that concerns were addressed in a professional business manner. That's what customer service should be! read more

Will was great helping me with snowboard rentals! absolutely recommend Ski Pro for all mountain sports. read more

Folks at the 21st Street & Camelback Ski Pro were super helpful and friendly. I am a new skier and purchased ski boots online (risky, but I really wanted a certain boot) and the boot fitter at SkiPro helped me make sure they were dialed in for me (my online gamble worked, thankfully). I purchased skis while I was at it and if my other half wasn't with me tugging on me to go, I probably would have purchased more. I recommend this group. They were even super friendly & helpful when I called to see if I needed an appt with the boot fitter (did not). read more

Second time coming in alot to still take in, but Payson was there to assist and help us. Very friendly attitude and super helpful. Threw in some jokes while still being serious and customer support top notch. read more

Sorry to post. Great place with great customer service usually. Science needs to be heard. The cashiers are not wearing masks. This is goes against science and poses a public health risk and I'm a physician and can not support this business. Neither will my colleagues. Sorry ski pro I thought you would do better! read more

Ask for Ryan if you need help getting set up with new equipment. He is super knowledgeable and personable. He isn't pushy just informative. I've already sent 2 people to see him. read more

Just my experience... About a year ago, I brought in some old boots to get the soles replaced. Called a week later and was told to try again next week. Called the next week, and they didn't have an update. Came in a few days later, it took them a while to find the boots, and there was just a note on the boots stating they didn't have replacement soles. Fast forward to now. I have some old skis. I wanted to know if they were safe to use, so I called ahead to verify that SP tests ski bindings for safety. Got the affirmative on the phone. I brought them in, and the technician refused to test the bindings because they were an old model. I understood his reasons, but I would have greatly appreciated a more helpful response than "buy new bindings." To refuse to assess the SAFETY of a ski binding (regardless of model year) is an absolutely ridiculous, completely irresponsible, potentially dangerous, and ultimately unhelpful policy. Ski Pro has lost a customer and gained a bad review. read more

My husband takes a couple of ski trips a year, and I couldn't help but notice his ski pants recently... they were literally duck taped together, they were so old! So, when his birthday rolled around recently, I knew just where to go: Ski Pro! I was on a search to buy him new ski pants for his birthday and Ski Pro delivered. Unfortunately, the pants I purchased for him were a little too big. But luckily, he was able to exchange them no problem and they even credited him the difference since the ones he found were less expensive... The staff that worked with both of us was friendly and helpful, and they had a decent selection to boot. I'd definitely return to Ski Pro for future snow ski, snowboard, and/or water ski needs. Oh, and if you're not up for purchasing your accessories or equipment, they offer rentals too. read more

Was very dissatisfied to have to wait over 45 minutes to rent out skis and then another 40 minutes to return them. I will never rent from skipro again. I would much rather go to a rental store in Flagstaff or close to sunrise which have many service people ready to help. When I asked if anyone else could help they said no and gave me an attitude like I was crazy not to have to wait to return my rentals. Plus there were plenty of workers at other counters not able to help. read more

We've been coming here for years and love you guys. Which is why I'm still going three stars. But discontinuing the seasonal board rental is no good. It leaves my 12 year old without a board for the season and coming in each time is chaos. Hope you change this before the snow starts. read more

Went in to get boots molded (which I bought somewhere else) and Todd not only spent the time to do it right and explain the process, but also fitted me with some insoles for flat feet while he was at it. No doubt I am going to be more comfortable on the mountain next time out and Ski Pro went above and beyond. read more

We rented 2 snowboards and a set of skis. Had some issues with the 2 boards. We came in and worked with Todd and his staff and they made everything right. Shop has more to offer for snow and outdoor then I have ever seen! read more

I needed some ski gear, and was ready to walk out until Tony (Parking Lot sale in Flagstaff, 10.13.18) came to the rescue. Tony engaged and fine tuned my needs. New to skiing and wanted to work jumps and tricks. He fine tuned my gear even more when he learned I've been snowboarding for 10+ years. Tony is truly an asset to this line of work, not only because he explained everything, but made me feel confident in my purchase, and confident in how I will ride this year. The other salesmen could definitely benefit from his salesmanship. I hear nothing but complaints about ski boots, I see why, they have the wrong salesman! Mine are comfy, but nothing like my snowboarding boots. Thanks Tony! read more

I recently visited the Mesa Ski Pro and purchased over $400 worth of snowboarding gear which included a new pair of gloves. When I got home I found that the security sensor was still attached to the glove inserts. I live way over in Goodyear and could not fine any place out by me to removed the sensor. I ended up having to travel way back over to Mesa to get the sensor removed. I was taken care of by "Larry". He totally hooked me up with a $20 store credit and gave me a couple of free-bees. I wanted to give a shout out and a big THANK YOU for making things right for this customer. I highly recommend Ski Pro not only for great quality products( my older gear I got over 12yrs a go from Ski Pro and the gear is still very functional) but for amazing customer service. read more

Only ski shop in Phoenix area. Gear is overpriced, good place to shop for ideas then go buy online. Waxing and modification prices are reasonable. Staff seems absolutely miserable. read more

Good pricing, solid selection. Just don't expect them to ever respond to an email if something is wrong with a product. Multiple emails from July 1st to August 16th and Still no response on a defective product inquiry. read more

Good service and product selection but items are overpriced. They state a price-match guarantee but you have to go through a lot of hoops to prove the price match and even if there is a verified price-match they would not honor it if they claim that the price is below their cost. Better deals can be found at Action Rideshop or the local ski shops (Ski Haus or First Chair) around Flagstaff. If you're renting equipment, you're better off renting at local ski shops near the ski resorts. Less carrying around of equipment and lower price. read more

They fitted me (Specifically a man named gill?) with boots that were several sizes too small, even after complaining that it was hurting my feet. This was my first time ever getting brand new boots. I got custom soles and got these boots fitted, so they were molded to my feet and won't fit anybody else. They completely ripped me off and I had to get rid of the boots I sunk nearly a thousand dollars into. DO NOT GO HERE. THEY ARE HIGHLY INCOMPETENT AND WONT LISTEN TO A WORD YOU SAY. THEY THINK THEY KNOW BETTER THAN YOU AND YOUR BODY read more

I wouldnt buy ski equipment anywhere else. My husband and I just bought all new equipment and we were amazed by the time Gil Salvador took with us making sure our boots were just right and the skis matched our abilities. First day on the slopes and our equipment was perfect! In addition to their excellent knowledge, customer service and selection are outstanding. read more