Heating and air guys are excellent. They know exactly what needs to be done to keep things on…read moretrack. Highly recommend Zone

I called Zone because I was concerned that my HVAC dampers weren't working correctly. The…read moretechnician inspected the system and assured me the dampers were functioning properly and were not the source of the problem. Instead, I was sold over $800 worth of repairs, which I approved because I trusted their professional assessment. Afterward, I researched the parts that were installed and found they appear to retail for around $60. I understand that service pricing includes labor, expertise, and overhead, but the total cost is excessive for the work performed. My concerns grew when I had a different HVAC company inspect the system. They determined that the dampers were, in fact, the source of the issue: the exact problem I originally asked the first company to investigate. I spent hundreds of dollars on repairs that did not resolve my issue, while the original problem went undiagnosed. I would encourage others to not use this company.

These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

I had to schedule a second service request after the first technician told me nothing was wrong and…read moreonly added refrigerant charging me $287.42. My heater still didn't work so a follow-up appointment was scheduled. After having to wait another day I was promised by a very unprofessional, rude, condescending, man by the name of Anthony that another tech would be out between 3-7 PM, but no one showed up and no one called. I called the office multiple times for an ETA and left messages, yet no one has followed up. I've been without heat for over week. I took off 2 days for nothing and no consideration for my time or well being in dropping temperatures. Very unprofessional experience and I would not recommend this company.

Buyer Beware - Do not use this company. This company was scheduled to come out to perform warranty…read morework on my furnace. They sent me a text saying they were on their way (ETA of 2:03 pm) but never showed. When I called, they stated that they cancelled my appointment. They couldn't come out because they were booked for the day. Worst customer service - if I could rate a 0, I would

Went with Hixon to replace my upstairs A/C based on recommendation from friend and glad I did…read more Before going with Hixon, I had another local company come out to also assess issues with current AC and price a new system. Other guys insisted I needed the cadillac of all AC systems to cool the upstairs and estimate came in at about 5X that of Hixon (yes 5X). Hixon nailed it, with exactly what I needed to keep large upstairs area nice and cool without any overkill or upsell. Enjoyed working with Mitch to assess issues with current A/C (and solutions to keep up and running), but in the end, decided it was time to replace. Mike G and Josh did the install and would highly recommend. If you want honest, professional, and no nonsense people dealing with your AC, consider giving Hixon a try.

i unfortunately had a bad experience today with the services from this company…read more the guy (richard) came and did his job quickly and quietly but he also left all my lights on in the basement. he left the outside door open too. we have two indoor cats and they could've easily walked outside and gotten lost. i had to double check and make sure he wasn't still working or here. he finished the job and left without making sure the doors were shut.

I paid $3,954.70 in cash on December 17, 2024, for repairs to my HVAC system, specifically to fix…read morean A/C unit that was not cooling properly in hot weather. Despite multiple service visits, the problem still persists--the unit continues to fail in high temperatures. The company's labor warranty was represented to cover the coil installation and related refrigerant adjustments necessary to keep the system functioning properly, especially in the first year. However, within months, I was charged additional fees for visits related to the same ongoing cooling performance issues. The company claims these issues are "unrelated" to the original repair, even though the cooling problems started immediately after the installation and have never been resolved. This experience has been both frustrating and costly, and I would not recommend them based on my experience with their warranty coverage and follow-up service.

The tech was amazing!! Trustworthy and knowledgeable. He wasn't a money gauging slime-ball like the…read morelarge chain HVAC companies. You can trust HERO, they are fair.

Moore United has amazing service and always gets the job done effect. Quality of work is on…read morematched. Professional, great value, always on time and work until the job is done. Definitely would recommend Moore United. Thank again for all your company do.

From the owner: Moore United Heating & Air Conditioning stands out because we combine skilled, dependable HVAC…read moreservice with the kind of honesty and personal care customers rarely find today. We treat every home like our own, offering thorough diagnostics, fair pricing, and high-quality workmanship that keeps your system running right the first time. What makes us special is our commitment to communication and trust — we explain every step, offer real solutions instead of upsells, and show up when we say we will. Whether it’s a repair, tune-up, or full installation, Moore United delivers comfort backed by professionalism, integrity, and a dedication to doing the job right.

Ray came out the very next day to help resolve a commercial HVAC issue at my business, and I…read morecouldn't be happier with the service. I called several HVAC companies during the hot and busy Atlanta summer, and Ray stood out by being prompt, professional, and, most importantly, trustworthy. He quickly diagnosed the problem, recommended a simple fix instead of trying to upsell me on unnecessary repairs, and charged a very reasonable price. It's refreshing to do business with someone who is honest, knowledgeable, and genuinely looking out for their customers. After this experience, I'll definitely be signing up for a maintenance plan with him. I highly recommend Ray to anyone looking for reliable HVAC service!

I finally got a positive response. Thanks Mr Tillery I…read morefinally received a receipt for my payment. Let's hope my maintenance visit goes off as I hope with prompt and efficient service. I want to give a positive review.

The jury is still out. Let's see if they stand behind their work. Will update later.read more

Last fall I gave up on the big company fixing my basement a/c unit and let it sit until last week…read more They had come out three times, sent three different people and I received three different answers. The last answer last fall was a $1000 repair and they left the unit disconnected. I decided to try another company this spring before it got hot and called Cool Change since they were local in Dacula. Dan from Cool Change found the root cause of the problem and put my system back together in about 2 hours. Dan knows his stuff and I highly, highly recommend this company.

LONG STORY BUT A MUST READ!!!…read more Every year 104.7 FM The Fish grants wishes to people that are referred to them via their Fish Wish List promotions. My Solenoid valve got busted from constantly tapping it with a screwdriver handle (don't as just the mere mention of it is humiliating enough). Consequently I had to use my oven and the one available space heater to warm the house. So last year my baby sister Ashley sumbitted my name from sheer terror that I would blow myself up in the process and me being on a fixed income just could never afford to get it fixed. Of course because of Covid the wished were submitted but not granted. Now here is the part that really make you believe in miracles. My baby sister was rushed to the hospital on 12/13/21 only to be told that her kidneys failed and consequently her organs had a cascading effect and within 24 hours I was looking at my baby sister coding.- she died. On the day she died I believe.a year after submitting my Wishlist Mr. Rodney of ALPHA & OMEGA called her number and we answered. He said he wanted to grant Ashley's Christmas Wish list and we shouldn't worry about the cost. Mr. Rodney showed up as promised that Saturday 12/18/21 inspected the unit, called in to his supplier for the part (pricey too) and spend the rest of the day dismantling, removing, and replacing the part. I can assure you that was no easy task.He was polite, diligent, persistent, long suffering but most of all GRACEFUL. I want to shout it from the mountain tops God is Good, Thank you For Alpha & Omega. They made my Christmas very warm and comfortable. Having to deal with the loss of my Beloved Ashley was and still is hard enough without having to deal with a broken HVAC furnace. THANKS Again Sir Rod. I'm sure you have earned a jewel in your Angelic crown. May you have many successes in your Company's ventures. Thanks to the Fish Atlanta for their thoughtfulness in having an annual Wishlist, and of course THANK YOU my Beloved baby sister Ashley Melissa Grant-Brown October '89 - December 2021. gone too soon. Thanks for reading patiently. It wouldn't do this review any justice of I told it any other way . Sincerely and Respectfully, Glen Anthony Henry

I would definitely recommend Rodney Garcia. He responded to our request and came out that very day…read more He checked out our unit and got us going with a temp fix while he got parts in to make the necessary repair. He came back quickly and made the repair. His prices were reasonable and we are a happy Cool family once again. Thank you Rodney!!

For the second time since moving to Dacula, I have had the need for an HVAC Professional to…read morediagnose and repair my Air Conditioning system. Because I have had nothing but good experience working with VASILE DONTU of Your Daily Comfort, I gave him a call. I have worked for controls companies that make control system for HVAC units so I am more than qualified to recognize a Pro with current skills and the right equipment. Once again, Mr Dontu has gotten high 5's from me and my family for delivering a high efficiency TRANE system to replace my old Carrier System. Vasile is a consummate professional who takes pride in his work and leaves nothing to chance. I would never use anyone one else to do work on my HVAC system in the future. So as Vasile's last name says "DON'T U TRUST YOUR COMFORT TO ANYONE ELSE".

I've had them out 2x. Both time very responsive and very professional. Vasile takes pride in his…read morework and finally found a company built on honesty and integrity. First time was to charge the system but we knew it was just a band aid. We had Vasile out later to change both systems and based on his inspection and explanation of the situation, we knew we found the right company. Flawless install. You will not b e disappointed!