I had to schedule a second service request after the first technician told me nothing was wrong and only added refrigerant charging me $287.42. My heater still didn't work so a follow-up appointment was scheduled. After having to wait another day I was promised by a very unprofessional, rude, condescending, man by the name of Anthony that another tech would be out between 3-7 PM, but no one showed up and no one called. I called the office multiple times for an ETA and left messages, yet no one has followed up. I've been without heat for over week. I took off 2 days for nothing and no consideration for my time or well being in dropping temperatures. Very unprofessional experience and I would not recommend this company. read more

Buyer Beware - Do not use this company. This company was scheduled to come out to perform warranty work on my furnace. They sent me a text saying they were on their way (ETA of 2:03 pm) but never showed. When I called, they stated that they cancelled my appointment. They couldn't come out because they were booked for the day. Worst customer service - if I could rate a 0, I would read more

Home warranty owners beware. If your Heat Pump is over 20 years old, they are just going to do a replacement of a part..... which then keeps them from having to replace the unit! read more

This is legitimately the most unprofessional, unreliable, inconsiderate group of people I've ever encountered. My home warranty company contracted with them so I didn't have a choice regarding who came out and when. (FYI, stay well away from First American Home Warranty. They will not remedy situations like the one I'll describe here.) My basement AC went out (end of June). I contacted my warranty provider who contracted Summer Breeze to do the repair. I received a message that Summer Breeze would reach out within 48 hours to schedule a time. When they did contact me, the first appointment they had was 7 days away and was a 4-hour window (0800 to 1200). I told them I had an appointment that day and couldn't be there. The rep assured me I would be the first stop, and that they'd be there by 0900. So, a week later, he's not there at 0900. Or 0930. I called, remained on hold for 15 minutes only to be told he'd be there by 1000. Nope. He showed up around 11:15 when I was leaving so my son showed him where everything was. He told my son he replaced the condenser and added coolant. When I returned home, the basement still wasn't cool but I know it can take time so I waited. My mother and son stay in the basement and didn't tell me that the AC was still not working. I discovered it when I walked down there myself a couple of weeks later (my room is upstairs and I don't normally go to the basement). I called my home warranty company again and they insisted on using the same company, even though I explained the problems from the last visit. I was again advised the company had 48 hours to provide me with an appointment. Summer Breeze didn't reach out so I did...and was given yet another lengthy wait for an appointment - on a Friday. I told them I work weekend nights, 12-hour shifts. I was assured - yet again - that the technician would be here early. Unsurprisingly, he was not. In fact, he was a no-call, no-show. I contacted the office manager who was apologetic, explaining they were having issues with the technician. Keep in mind, I'm having to stay up during the day when this was the equivalent of about 01:00 am for me, since I get up at 3 pm to get ready for work. The office manager advised he'd have someone out the next morning, which was a Saturday...but they open late on Saturdays, so "first thing" would be 10:00. He assured me, however, that I'd bee the first stop. He still wasn't there at 10...or 11. I called at 11:35 to tell them I HAD to sleep for my shift, to reschedule the visit. I reiterated three separate times that NO ONE was to knock on my door, as I had to sleep to stay up all night for work. I will be damned straight to hell if they didn't knock on the door shortly before two, waking me. My mom answered the door, and she told him we had expected him early. He said he had about 10 housecalls and was doing the best he could. He spent some time outside, then told my family the a/c was fixed. I can only assume at this point that warranty customers are "captive", having no choice regarding who offers "service" so they don't have to worry about customer service with us. But hey. At least the a/c was working, right? Nope. After going to work on my two hours of sleep, I returned this morning to discover the temperature in the basement at 0830 is 11 degrees higher than the thermostat setting. Oddly enough...that's actually about the same temp as it is outside. So, at this stage, they've showed up late the first visit and didn't fix my AC, no-call/no-showed on the second visit (after keeping me up all "night" waiting for them), kept me up until noon on the third visit before I finally called them off because I had to sleep, then woke me up two hours later knocking at the door, claimed to have fixed it, but didn't. Oh, and fun fact - it's Sunday, so they're closed. I'll get to call them tomorrow and have them schedule another visit in a week. This company is horrendous. The only highlight? The two gentlemen I spoke with on the phone had such perfect phone voices I honestly thought they were AI. read more

I wish I had looked at the reviews before I allowed my warranty company to send this horrible company to my home. They tore up my attic door while installing the furnace. They were scheduled to return today to repair the damage during the hours 8am-12pm. I contacted them around 4pm because they still had not shown up after giving me all kind of excuses. I'm so upset and disappointed with myself because I didn't do my research. I trusted the vendor that my home warranty company chose for me and now I'm stuck with a damaged door during the holidays. And let's not forget my unit is not working again!!!! Do not use this company if you're looking for professionalism and reliability. They are horrible!!!!!!! read more

Summer Breeze HVAC - Heating & Air Conditioning/HVAC Near Me - Dacula, Georgia

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This company was assigned to me through my warranty company and my window for service was 8- 12 noon today. It's 2:41 pm and they still have not arrived. I've contacted my Home Warranty company (Old Republic) twice and they had a hard time contacting them on both occasions. The professionalism and quality of service doesn't seem to be a priority and it's very frustrating. read more

My home warranty sent this a company to repair my heating/Ac. After spending over $1000 out of pocket for a new air handler, my issue was not resolved. My electric bill rose to over $450 after their visit. It was a determined that the new thermostat was not wired properly. In addition the technician left behind a very expensive piece of equipment. I notified the company and they were very thankful and picked up their equipment. Today I had another company look at the unit since the AC was not working. They found that the wire to the blower was never hooked up, the heat pump should have been replaced, and that Freon is leaking from the unit. Its only fair to say that this company did refund me $200 toward my electric bill since they mis-wired the thermostat...however since they did not do their job properly, I am having to pay someone else to fix my unit. read more

It's interesting that rather than ADDRESS comments from a customer the Business Manager makes remarks to malign the character of the Customer. My review was a statement of factual events that occurred during my encounter with YOUR employee/representative. Rather than address the he said she said BS of your rebuttal let's stick to what happened. 1. MY Warranty Company uses Your business as a Subcontractor to service its customers. Dispatch a Tech to my home, MONDAY 2. Your employee gets dispatched to my Home to give a diagnosis and determines that the blower motor needs to be replaced.He goes to his car to what I THOUGHT was to write up the order then LEAVES. THIS IS TUESDAY 3. BY THURSDAY I STILL HAVE NOT HEARD FROM ANYONE FROM YOUR ORG nor has anyone reached out to the warranty company with next steps or reports concerning my attitude...could it be that being without heat have any bearing on my attitude? 2. Your Employee stated that there was a "crack" on a component/heat exchanger. New system is needed...Thursday 3. By Friday warranty company STILL HAS NOT RECEIVED DIAGNOSED report of furnace. Cannot move on without it. Strange since Tech sat in his vehicle doing what he said was submitting report. 4. Final report received and there are questionable items...Pluie pipe $450 Gas line $250 Misc. $250 TOTAL $950 This is $900 amount you spoke of in your response. That I was UNWILLING to pay. As a consumer it's important to understand where my money goes ESPECIALLY if I have a warranty that covers things of the sort. So I git 2 OTHER OPINIONS to insure I needed those items.. and guess WHAT?? I DID NOT....So RATHER THAN discuss your employees RECKLESS, UNSAFE behavior, you want to focus on why a customer would give a lackluster review AND HIGHLIGHT MY BEHAVIOR...MY REVIEW STANDS!! read more

Summer Breeze HVAC - Attached please find the number of phone calls ELEVEN UNANSWERED CALLS...... - Heating & Air Conditioning/HVAC Near Me - Dacula, Georgia

for some reason my new AC stopped working today. I went upstairs to change the filter and to my surprise there was no filter inside the machine! This company serviced my machine took out the filter and didn't replace it with a new one. Whatever you do, DON'T call summer breeze heating and air. Even if the home warranty company suggests them tell them you want another company. Trust me You would be better off using someone else. read more

The technician (Josh) was great but the office manager (Anthony) is horrible. Summer Breeze was sent by my home warranty company and I'd highly recommend them if they get a new office manager. Anthony refused to send someone out when I had a leak because he thought he could diagnose the issue over the phone without talking to a tech (it turned out he was completely wrong), he called me a liar when I told him what the tech told me (even though he hadn't talked to the tech who later confirmed I was right), he threatened to get my home warranty account shut down if I didn't pay immediately over the phone when I said I wanted to speak to my warranty company before paying, and was just overall rude. Again, Josh and the actual work done was great, but wouldn't recommend just because of Anthony. read more

This is the second time we have used Summer Breeze and had great service. I'm surprised that I didn't leave them a review the last time, but am making sure I sing their praises this time. The first time, about a year ago, they were assigned by our Home Warranty company, and we were so pleased that this time we specifically requested them to be assigned to our current problem. Once again, they did not disappoint. I've read a lot of the reviews on here and I'm honestly shocked. They do NOT describe the company that we experienced at all, in fact just the opposite: Did our AC malfunction in the hottest month of the year? Yes, that's when it usually happens; Did it take the company a few days to work me into their very busy schedule of people who have been waiting in line before me? I was actually very impressed that they worked me in only 2 business days later (it died on a Friday at 5:45pm and Matt was at my house the following Tuesday). Did the technician show up outside of the 1-5 window they gave me? Sure, because they don't have a crystal ball to tell them exactly how long the calls before you will take, and they need to give those people the same time and level of service that I would expect them to give me when it's my turn. Matt arrived on the day we were scheduled, not much past my "estimated" window, AND he went out of his way to come in the middle of a storm. He could have taken the easy way out and re-scheduled us when he called to tell me he was on his way and I let him know that we had lost power. We both knew he wouldn't be able to test the unit without it, but instead he continued on just to see if there might be something he could do for us. And I'm so glad he did because the minute his truck pulled up the power came back on! The time, expertise, and service that Matt gave us was top notch. He found the problem quickly, educated me so I understood what happened, and got us up and running before he left. I could keep going on and on about the ways Summery Breeze HVAC went above and beyond expectations for a second time, but instead I'll just end by they are now are "go to" for anything else that may arise in the future (hopefully the very distant future!). read more

BEWARE! I had a terrible experience with this company being both unprofessional and deceitful. This company was assigned to me via my home warranty company when my A/C began to trip on a consistent basis. I placed my request with my home warranty company on 5/20/24. Summer Breeze came out on 5/21/24. The technician, Derrick, brought a dog with him who was not friendly (growled) and spent maybe 30 min and claimed to have resolved the issue. Within an hour of him leaving, my AC tripped again. I submitted another request and Summer Breeze came out on 5/29/24. The same tech came out, said he replaced something, and said it was now fixed. The A/C continued to trip. My home warranty company advised I contact Summer Breeze directly. Summer Breeze did not return my calls until 6/5/24 and said they're sending the same tech from the last 2 times out on 6/6/24. He did not do any work and left within 5 minutes (as shown on my security cameras). I sent Summer Breeze multiple texts and calls and they did not respond. One message included me expressing urgency because my son has epilepsy and getting overheated can trigger a seizure. On 6/7/24 my home warranty company called and said they wouldn't replace the condenser and I need full new unit and coil (replace the whole thing). The out of pocket expenses they quoted me with full list of parts was $850. I gave authorization to them. When I did not receive any updates, I contacted Summer Breeze directly who said they did not receive authorization from the warranty company but would call them and let them know that I gave authorization. It was at this time that I told them I have a son with epilepsy and the heat in the house was causing seizures. 2 wks of nothing. Summer Breeze came out on 6/27/24 and the tech said he was installing a new Lennox outdoor unit and a new coil in the attic. They left around 4pm ET and said the ACH should now be working. Not only was it not fixed but it completely stopped working (whereas before, it at least worked sometimes before tripping). I then requested a different company come out to look at things as my trust with Summer Breeze was already lost. The new AC company came out 6/28/24 and confirmed the AC never could have worked without the new coil and Summer Breeze (or anyone in the industry) would know that. This other HVAC company is providing docs testifying that Summer Breeze would have known the new AC they installed would never have worked without the new coil. SB was deceptive and provided terrible customer experience. In addition, their contact, Anthony, is incredibly rude and unprofessional. It took me almost 2 months to have this issue resolved. A lot of stress and health issues for my son. I filed a complaint with the BBB since and have received text messages from Anthony since saying "I must be confused", which if you read there responses to other complaints is always their go-to. This is not the only scenario like this. In reading Google, Yelp, BBB, etc. there are NUMEROUS customers who complain about the same scenario and about the same poor customer service. This company is surviving solely based off the home warranty company. I filed a complaint with the BBB Summer Breeze...It's terrible you would take advantage of someone with a health condition....but honestly, it's terrible that you would treat anyone like this. read more

Waylon did a great job locating the problem with our air conditioner which was not cooling. He is really good at trouble shooting. He asked all the right questions to get the info he needed to determine the source of the problem. My family is very happy!!! Mary Anne Smith Hapeville 30354 read more

I've never had a company schedule service without calling, asking what day works best, or even consulting with me. They provide no call back number and if you text the same number there is no response. I googled their business line to find the real number but there is no sense of urgency on their end. They've already come out to fix my AC and now they have to come out again because it's still not working. And we had to wait another week with no AC and 90 degree heat. Let's see how the second apt goes.... Right now, Would not recommend. read more

This belated review comes after several weeks to ensure an impartial perspective. In brief, Summer Breeze should divest its assets to a more capable competitor that can effectively serve the community. It's advisable to avoid this vendor, even when you are forced to use them. Forced to use Summer Breeze by my home warranty provider assigning them the work order. During the hottest days on the planet, one of my HVAC units broke, followed by the second unit the next day, leaving me ZERO A/C in the home. I requested an earlier appointment, but understandable others were likely in a similar predicament. The initial technician, Tr***s, addressed the issue by installing a kickstarter on unit 1 and replacing a $10 contactor on unit 2 due to ants, according to him. However, both units failed again the following day. Contacting Summer Breeze several times, without A/C, I was promised a service manager would ensure proper resolution, but subsequent delays ensued. Understaffed, poor Customer Service. Day 14 arrives, the technician says, "I cannot fix unit 1 as a new compressor needs to be ordered, I cannot fix unit 2 as its 'ants again', and I need to get approval from the office and they are backed up and I won't get a call back for over an hour." I mentioned that, I'm on day 14 of no A/C, and expressed, "So, you won't fix it, I just need one unit to work now." The technician repeats he needs approval (with the part in hand and the unit exposed, ready to be fixed.) and he's "got 7 other stops he needs to make." He packs up his tools, remains parked in my driveway for 10 minutes (likely doing paperwork). Keep in mind, it would have taken 5 minutes to replace the part and get the unit working again. Engagements with representative An****y revealed insufficient insight. The lack of urgency in replacing the part contrasted with the representative's acknowledgment of its simplicity. My trust in Summer Breeze went to zero. Discussing with my home warranty company, I encountered resistance but they eventually dispatched another HVAC crew to assess the situation. Now, after 20 days of discomfort, the second merchant found the true issue with unit 1 - a subpar kickstarter installed by the first merchant. Now replaced with a quality kickstarter brought success! Unit 2 only required a $10 contactor, without ant interference which was not true (Merchant 2 had no issues). The technician's laziness or constraints seemed to drive the previous technician's 'ants' diagnosis. Merchant 2's approach highlighted the importance of solid customer service. Merchant 2 expressed their role as to provide opinions only, delaying resolution. However they fixed the units. Summer Breeze, may quote rules, and misdirect a response, but rest assure, the customer service, skill, is severely lacking. I write this review so as to better the community, Summer Breeze should just sell its assets to another party that can better serve others. If you had a better experience, then the world just may be balanced. read more

I spoke to Anthony from Summer breeze who recommended to replace the evaporator coil on a 22 year old ac unit with multiple issues and that there's nothing he can do. He recommended an upgrade to me but a repair to my home warranty company. What HVAC company would recommend this type of repair?!!! Terrible customer service!!!This makes no sense read more

do not book with them they have rescheduled me three times. i took off work the third time so i wouldnt miss the appointment. they cancelled the third appointment. i am pissed off. it is is the dead cold, i paid money already for this visit. no answer to emails when they reschedule you. never again, they're lucky i schedule them through my home warranty company. i will be reporting them to the bbb. i a livid writing this! read more

Summer Breeze HVAC - Heating & Air Conditioning/HVAC Near Me - Dacula, Georgia

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They work for American Home Shield . Not a great experience with them . I had a problem they came for 2nd opinion and said there is no problem . They came on a rainy day where the temperatures are cooler . Not ready to listen to my problem . Simply say like there is no problem . It was diagnosed earlier with 2 contractors and both said the system has a problem . Here they come and says like there is no mechanical problem and thermostat works fine .. really funny ! I'm not happy with the way they serviced .. read more

If I could rate a zero, I would. Don't waste your time and definitely not your money. The warranty company and their technicians are in cohorts with each other. AHS will not cover anything and they will write it up so that they don't. The technician told me the problem was one thing and told the warranty company something else. I will get with the better business bureau and report them. It's very sad that people will go to such lengths. read more

This contractor is extremely unprofessional and clearly does not care about their customers. They were hired by my home warranty company and stated their earliest availability to come look at my air conditioner was Monday May 24th 8a-12pm and then received an additional message saying it was rescheduled for the same day from 3-7pm. Without notice on Friday May 21st I received a call that a technician was at my home so I told them no one was home since I was never informed they would be coming on Friday. I even received an email from Lindsey stating there was no availability for them to come earlier than May 24th from 8a-12p. Every day this weekend was 90+ degrees and I have a six month old who can not tolerate extreme temperatures. I tried to call their office but the phone just rang several times before disconnecting every time without an option to leave a message. I made arrangements to make sure someone was home all day Monday and also tried to call several times Monday to see what time they would be arriving to no avail and even sent an email back to Lindsay which was returned as undeliverable. Through my own research I found another email they use for their customer service and sent a message but did not receive an email or call back all day and no one showed up for my appointment. I tried to call Tuesday and so did the warranty company and again they were able to get in touch with the office. I tried to call right around noon to my home warranty company and was told the ac company was on lunch and was not available for several hours. Now they are telling me that it is going to be another full week (June 1) before they are able to come out when they are the company that has not communicated with me at all regarding my appointment being set. I would never choose to voluntarily use this company after this. This contractor is extremely unprofessional and clearly does not care about their customers. They were hired by my home warranty company and stated their earliest availability to come look at my air conditioner was Monday May 24th 8a-12pm and then received an additional message saying it was rescheduled for the same day from 3-7pm. Without notice on Friday May 21st I received a call that a technician was at my home so I told them no one was home since I was never informed they would be coming on Friday. I even received an email from Lindsey stating there was no availability for them to come earlier than May 24th from 8a-12p. Every day this weekend was 90+ degrees and I have a six month old who can not tolerate extreme temperatures. I tried to call their office but the phone just rang several times before disconnecting every time without an option to leave a message. I made arrangements to make sure someone was home all day Monday and also tried to call several times Monday to see what time they would be arriving to no avail and even sent an email back to Lindsay which was returned as undeliverable. Through my own research I found another email they use for their customer service and sent a message but did not receive an email or call back all day and no one showed up for my appointment. I tried to call Tuesday and so did the warranty company and again they were able to get in touch with the office. I tried to call right around noon to my home warranty company and was told the ac company was on lunch and was not available for several hours. Now they are telling me that it is going to be another full week (June 1) before they are able to come out when they are the company that has not communicated with me at all regarding my appointment being set. I would never choose to voluntarily use this company after this. read more

TERRIBLE....RUN RUN RUN....If your home warranty says that you need to use this company, tell them NO!! almost 2 weeks without air-conditioning, I have two children 10 and 6 and they this company does not care! It's 86 degrees in my house!!!! No return phone calls and when I am able to reach someone, they tell me they will "look into it and call me right back" THEY NEVER DO!!!!!!! Horrible company. read more

The most unprofessional company! I took off work for them to come to my house. They gave me a window between 1-5. I called at 4:45 and they assured me that someone was still coming. No one showed up and they won't answer their calls and mailbox is full so you can't leave a voicemail. I have a 4 month old baby and it's the dead of summer with air conditioning not working. ABSOLUTELY ridiculous and Unprofessional. DO NOT USE!! Also they told my warranty company that things weren't up to code and it was going to cost an additional 1000 dollars. Well a new air conditioning company came out and sees nothing that isn't up to code, that was a total sham for more money! read more

They are obviously in bed with the home warranty companies because otherwise they would not exis!Came to my home with the attitude he obviously dididn't care to fix the problem. When asked abo the issue the Technician TRAVIS acted as if I was bothering him. He stated he will have to submit for approval. wrote the report up as pre existing issue only to have the claim denied. Requested a second opinion after being inconvenienced in a hot house with my wife, dog, and child with asthma for 2 more days on top of waiting for them to come out a week. Two days later another company came out on a Saturday and had us up and running within an hour. Based on the reviews this company is a scam and has to have some inside hook up with the Home warranty companies because it's definitely not because of the service and professionalism. read more

I must offer my highest recommendation to all the guys at Summer Breeze. I have dealt with them multiple times, originally through homeowner warranty claims made though AHS. They have consistently been so professional and thorough, that I chose them when I decided to replace the AC unit on my top floor. I was amazed at how much less money they were able to obtain and install my unit, and I know from past experience that their craftsmanship is first rate - Wally and Chris were extremely prompt and professional during the entire job. I'm an insurance agent, and I've dealt with contractors and bids most of my career. You shouldn't do a major job without talking to Matt Scott at Summer Breeze first, and I'd trust them with all my maintenance needs. read more

Shame on this business and my home warranty service as well! The tech, Allen, was over an hour late. I was annoyed because these companies take advantage of single women when they are alone and this was no different. I kept my boyfriend home all day until he had to go to work so this would not happen, but alas he missed his 11-3 appointment and showed after 5. He came out and pumped 3lbs, $200, freon in my AC (AFTER MY SERVICE FEE) and thought he was just going to leave! Uh no, sir! There is a reason that coolant isn't there anymore! I had to insist that this man go in the attic and check out my system. He comes down after 5 minutes and says I have an evaporator leak. They'll reach out to my home warranty to authorize the repair and come fix it. I had to reach out to them twice the next week and remind them to call my warranty company. Next thing I know warranty is calling me saying they'll fix the evap coil, but not before I pay Summer Breeze $1455 for items specifically not covered in my warranty. Tuh! Saying things like my AC isn't up to code, i ned 8 lbs of freon, the pan is missing, etc. I sent another AC tech from a different company up to take a look all of this is NOT TRUE as well as the prices that they quoted are prices for a commercial AC. They lied and said I need these things to get more money out of me and SHAME on my home warranty co for all of these loopholes as to why they don't want to pay to repair/replace my AC. Cancelling my service and calling someone more honest. Also, the tech was acting more like a salesman and trying to sell me an AC instead of fixing my current one. If it aint being replaced by this warranty, customers don't want to hear that! read more

Summer Breeze was sent to my residence Via a home warranty program to repair an AC. The AC was tripping the breaker, so I left the breaker in the OFF position awaiting for the technician to arrive. The technician turned the breaker on, turned the AC on, it tripped, told me I needed an electrician, and left. He was at my residence about 6 mins. That evening when I got off work, I replaced the breaker in the panel, as well as the outside AC pull. Called Summer Breeze first thing the next morning. They told me they would have a technician between 3-7. I was sending messages and calling up till 10:30 that night with no response. I called my home warranty company and had to have a completely different company come out to diagnose. I would not recommend using this company. They are not reliable. read more

No stars! DO NOT USE THIS COMPANY! We reached out to the home warranty company advising them the A/C unit was leaking water. They sent out Summer Breeze Heating and Air. They came and before looking at the A/C unit, stated we needed a emergency shut off switch that cost $250.00. Not covered by home warranty. The switch was supposed to turn off the unit to stop the water from leaking into the garage if the line gets backed up. We agreed to have the shut off valve installed. Technician was to flush the line and install the emergency switch. The technician was here maybe 10 minutes. When he left the water leak was worst than it was before he came, so obviously that switch didn't work! We call Summer Breeze right away and didn't get a answer. Finally some called back and setup another appt for a week out. The next technician showed up with a unpleasant attitude. I asked him what he was going to do and he said to me, "I don't need anyone standing over my shoulder. I have been doing this for 20 years." He was here for 15 minutes and water is still leaking! This is a terrible company! The customer service is non existent! They are crooks! DO NOT USE THIS COMPANY! read more

Don't waste your time with them. Home warranty co. sent them out and two weeks later they haven't shown back up and we can't get ahold of anyone. All voicemails are full. Tech Matt gave me his number but hangs up on me now when I call. AC still broke with no fix in site. read more

Request a different vendor or better yet cancel your home warranty and use Cool Air Mechanical. They are AWESOME!

I was scheduled for an AC technician to arrive after my air conditioning system stopped cooling (90 outside) via AHS.com. Summer Breeze has serviced my unit in the past but apparently, the technician assigned decided to google my address and decided my hvac unit was a boiler, not the electric Carrier HVAC unit in their company records and terminated his visit ( all without any notice to dispatch or me. I called and spoke with Matt, the service manager who apologized and promised to have someone come out on Saturday between 2-6pm. I waited until 8pm with no contact and then received a text from Gavin the tech, he was on his way at 8:45pm. At 10:30pm, he was still "on his way"! Summer Breeze is in the customer service business but BEWARE! Unfortunately, I learned the hard way that Summer Breeze doesn't do what they say they will do, and I'm left looking for a place to stay while I search for another contractor who does deliver some service. read more

The WORST AC company I've ever delt with. They lie to you about which times they will arrive & apologize for the "typo". After sending 2 messages about showing up from 1-2 pm, they show up at 11am and blame it on a "typo". After agreeing to show up at 3pm the same day, they never show up & never even call to say they aren't arriving. DO NOT hire them. UN-RELIABLE, UNAPOLOGETIC, & CARELESS. When confronting about the misunderstandings, they act like they don't understand what happened. Again, DO NOT HIRE THEM. read more

Flee! Flee for your lives! Run while you can..I've warned you. 2 weeks for a board replacement - in the middle of winter without heat with a 4 year old, 1 year old, and I'm 8 months pregnant...It was a terrible, atrocious experience. Atrocious!!! I saw a photo advertising 24/hr service calls. Bull****. As a customer with an open claim I couldn't contact them before 8am or after 5pm and even then it was nearly impossible as they don't answer phones, ever. They automatically schedule appointments without consulting you or asking for appropriate time frames. Be prepared to be at THEIR beck and call...be warned they will not show up on time (if at all) and randomly reschedule you. We are now two weeks waiting for a repair and they continue to disregard our personal life and well-being. We submitted a claim with our warranty company on Sunday, February 10th - we understand time frames and we didn't expect same day service. On Monday February 11th an appointment was scheduled for Tuesday February 12th - sure. On February 12th the problem was diagnosed as a faulty control board and the universal boards were not working so a factory board was ordered, apparently. Four days later on February 16th, a Saturday, I was contacted that the board had been ordered and would arrive on February 20th - 8 days later after diagnosis. I was informed 4 days after diagnosis the board had finally shipped - seriously? I would have been happy to pay an expediting fee to resolve this quickly, but they never made contact with me to discuss my options. There is zero sense of urgency with this company. So, repair date is 10 days after request, 8 days after diagnosis. Tech arrived on Wednesday February 20th with the wrong board. We were assured they would return on Thursday February 21st, the next day, with the correct board - LIES. After zero communication the following day I contacted the warranty company at which point we were re-scheduled for repair with the proper board on Friday Feb. 22nd between 9am and 1pm. At 1:45pm I was contacted by the tech that they could not arrive at my home until 7-8pm...6+ hours beyond the scheduled appointment. As we had plans this evening he offered the repair late that evening or the next morning. At 8:30 am the next morning I called the technician , of course he didn't answer. An hour later he told me he was with his mom at the hospital. I proceeded to call the office DURING business hours. They did not answer. So, I drove 45 minutes to the office and found the office manager and a tech sitting around. They apologized and organized a plan to fix our heat - finally. The office manager called the tech - who had replaced a heat pump that morning rather than replacing our control board. Anyone else remember him telling me he was with his mom in the hospital? After 14 days waiting for heat in the middle of winter it was finally fixed. My children are no longer freezing. Jeff, the technician that finally fixed our issue that day, appeared to be a stand up guy. We appreciate him. Regardless, this was a terrible experience. read more

Can I give no stars because here you go again - HSA home Warranty company contracted with them to provide service and there has not been any. They have no-showed on me for 4 days and I still do not have air conditioning. This is unbelievable! This company does not have good customer service - their ability to return calls and take calls is horrible, Their ability to keep commitments is non-existent. read more

This is a scam company, the owner don't care. They were assigned to repair a air duct that came apart because of aged tape. The technician came out without anything to fix the issue. He told me a repair team would make the repair next day, but report to my warranty company that my air duct were damaged by electrical wires. They attempt to get my claim denied then try to charge me $250. just to tape the air duct . read more

Do not use these people. Technician diagnosed my AC as needing a new compressor when all it had was a bad connection at the compressor. What would of cost me over a thousand dollars was fixed for less than one hundred and fifty dollars. Run from them as fast as you can!!!! read more

1 Star ....ONLY CAUSE I HAVE TO. I am actually taking the time to write this because I am beyond disbelief that any business owner would handle any client in the way we have been handled today. I have attached picture of messages sent by Chris, a master technician at this company. I will provide a quick background: -we purchased our home in 2020 with home warranty -onset of summer 2021 claim filed with old republic -summer H&A came out (fee paid) -due to anything with warranty it took a while either way system finally deemed replaceable -7-21- according to invoice 6084 heat pump replaced -in the interim home warranty lapsed with no intent to repurchase -no One else has worked on our system -Fast forward to approx 4/2022 we made call as we realized air wasn't cooling -wanted to use same service provider as they had been here just in July -3 technicians come out 3 separate times to figure out what the problem is. -3rd times a charm Chris comes out and finds the issue however a month or so with no follow up to actually repair -as temperature rose we reached out to get ahead of it before it was unbearable -called 6/16 received appt for 6/21 -6/21 received time slot for 10-2pm that later changed to 11-3 -on 6/21 at 1:11 pm appt was rescheduled by Summer breeze H&A. (Inside of the appointment time with no communication) . -phone calls to office on wed 6/22in regards to rescheduled appt. ( advised had to bump bc he was over booked) (my visit requires master) -6/24 phone call to office in am (approx 9) to ensure they would be out ...and no bumps. Advised that yes they would be out. - Evening onset's I realize no one has been out no auto texts and literally 4:57. -attempt phone call to office @5pm (sounds like it forwarded to a cell phone) no answer -I text the automated texting group. Pic below -around 6:36 I missed phone call thst I didn't see until almost hour later. I attempted to call, straight to vm. I text the app. Nothing. -when I clicked on the "track my tech" link the ticket literally showed he arrived to my house started work and completed the ticket (pics below) this infuriated me as it is 86 degrees in my 3 story home with 4 children-and a bold face lie -once I seen that he was not in route to my home and call him self completing I began to text the number that I had missed, and this is below in the messages . Absolutely appalling! DO NOT PATRONIZE THIS COMPANY! ALL TGE CLAINS ABOUT WARRANTY ARE UNTRUE!! As shown the replaced my system. WHILE THE OWNERS OF THIS PROPERTY SUMMER BREEZE HAS BEEN THE ONLY HEAT AND AIR COMPANY TO WORK ON THIS UNIT. So anything "JACKED UP" as he said would have been at the hand of SUMMER BREEZE HEATING AND AIR.. Pics of text messages on google review...GO SEE THEM BEFORE SPENDING YOUR MONEY OR WASTING YOUR TIME WITH THIS COMPANY . BEWARE READ MESSAGES! read more

I called an made an appointment, was told a technician was going to come out from 8-12 after not getting a call for several hours i called to check. For some reason they never booked me. I waited around for hours an no one showed up. Overall terrible company. I would NOT recommend using them. read more

Home Warranty Co hired them a year ago. After sending out one technician, they sent out Matt, who supposedly knew about my indoor unit. Replaced leaking valve stem and added new freon. A few weeks ago, my A/C stops working again so I asked my home warranty co to rehire Summer Breeze Heating & Air. I contacted Summer Breeze Heating & Air directly and explained that last time, my indoor unit needed someone that knew how to work on this type of unit. They assured me a 'senior technician' was assigned to the job. The day of the appointment, they sent out someone that didn't know this type of unit & that I had to schedule Matt to come out there. The day of the new appointment (scheduled 12pm-4pm) comes around and no-call, no-show. I call at 4:30pm and the office assures me that the technician will be arriving today - probably in the next hour. At 7:46pm, I call the same number and another technician answers and says that I'm not even on the calendar for that day. He was nice & said he will contact the office to see what is going on. At 8:30pm, I get a call from Matt that he 'could' dispatch now. I said no because that wouldn't work for me (because I agreed to a 12-4 appointment) and he proceeded to hang up and mark that that he dispatched at 8:30. In the end, my A/C is still broken. Shouldn't have been broken a year from original 'repair' and now I need a refund. I would not recommend this company. read more

Matt and Lindsey are liars. Never turned my claim in to the home warranty. Took $75 and left. Repeatedly told me that they turned in claim but home warranty had to reach out to them to get the claim. Do not use. Unprofessional and unexperienced read more

This applies to both Summer Breeze and the Home Warranty Company. AC went out around midnight on a Wednesday to Thursday night. I made the service request online at 12:30am. Summer Breeze didn't bother to text until 5:30pm Thursday evening that they couldn't come out until the following Tuesday afternoon a full 5 days. When I told them this was unacceptable (with colorful language - I know it's not professional but I couldn't help myself) the attitude was have you warranty company transfer it to a different company. These idiots cost us an entire day before a weekend to find a different company. Had Summer Breeze said something in the morning then I would have immediately been able to do something about it but no they wait until 5:30pm which tells me they did it intentionally so they wouldn't have to deal with an upset home owner and the warranty company. Horrible company just based on the initial interaction so heaven forbid what the experience would have been if they had ever come out to my house. I would under no circumstances let these guys near your house as they are just terrible from the start. read more