We went there last night for a family dinner to celebrate my father's birthday. We had a party of 14 and had a reservation so they knew we were coming. This was one of the worst meals I have had and several of my family has had. My brother-in-law ordered a bacon cheeseburger and his bacon came out half cooked and still raw. My sister's steak came out cold. My mom, my brother, myself and my husband all ordered steaks that should have been cooked medium to medium well and they were delivered rare to medium rare. My mother's was still bleeding on her plate when she cut into it. Seriously the worst ever! It took 10 minutes to get a waiter back over to ask for our steaks to be cooked more so we could even eat them. The waiter did apologize and had new steaks put on the grill to cook. By the time we got the steaks the rest of our party who had just gotten the salad bar was done eating and it was almost 8 pm. We had been there nearly 2 hours and 4 of us had not been able to eat our food. We asked for our steaks to be placed in a box to go because we were done being at the restaurant. The manager did come over and offer us $30 in Sizzler certificates to come back and eat but there was no offer to comp any of the meal. We spent over $140 for our party of 14 to eat and were offered $30 when the majority of adults in our party were unable to actually eat their food at the restaurant. Needless to say, it was a disappointing night and really put a damper on our planned celebration.
I understand restaurants have bad nights, but there was no communication of being short staffed during our time there until they started apologizing for how slow service had been and how bad the food was cooked. I don't care how backed up the kitchen and chef gets, there is no reason to send a charred on the outside but uncooked on the inside steak out to patrons of your restaurant. I would have happily waited longer for my food if they had informed us of being short staffed that night. That chef should not be cooking food for anyone. The whole things was sloppy and bad for business. We will NOT be going back to this Sizzler again. read more