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Sixt Rent A Car

1.9 (78 reviews)
Closed 5:00 am - 12:00 AM (Next day)

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BMW rental from Sixt
Travia L.

I love the customer service at this location. My first time renting with them Sadiq at the counter was the kindness, he made sure to get me in and out fast. After renting a few more time I realized everyone working at this location shared the same values they are always fast, kind, and accommodating.

Jerry T.

Saddiq was really friendly. I believe he tried his best to get me a good deal and I thank him for that. He upgraded me to a volvo for no charge. The line was super long and super understaffed. Car was clean and it was easy to return.

X5
Dan A.

I've rented a few times now from this location. The draw for me is their luxury car selection and price point. If I can rent a luxury car for about the same price as non-luxury which Sixt usually offers, I'm in. For this trip I got an X5 with only 2k miles. The miles are usually higher but seems like all rental car companies have higher mile vehicles lately. I've rented mostly BMWs (5 and 3 series). Pick up has always been seamless with minimal to no wait. Alem is amazing and has always taken good care of us with exceptional service. Would recommend and will continue to return.

They are a sham company with bad policies. This booking was canceled minutes after making it.

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Ask the Community - Sixt Rent A Car

Review Highlights - Sixt Rent A Car

For this trip I got an X5 with only 2k miles.

Mentioned in 2 reviews

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National Car Rental

National Car Rental

3.8(175 reviews)
0.0 miIAH Airport Area

I was a little nervous due to all the recent travel issues. No need. I was late picking up my…read morerental but still had a good selection. I am an emerald club member and had many cars to choose from for my road trip. There are many rental car companies in the plaza. We use national. I chose a Chrysler minivan. It was super clean, new and spacious. Had all the bells and whistles such as charging pads for the phone, a full display for music, climate and CarPlay for my phone. Thank you National, for coming through this week. Checkout was fast and easy also.

I want to give a huge shout-out to Claudette, Donte, and Cindi for going above and beyond with…read moretheir customer service! I accidentally left my work phone in my rental car and immediately submitted a lost item claim through the website as required, specifically requesting to be contacted. Claudette messaged me the very next day to confirm they had it, and Donte followed up with a call to let me know it was found! Since it was a work phone containing vital information that I needed for the next business day, their speed and coordination were lifesavers. They were able to get the phone back to me quickly, and I truly wish I had their last names to share with corporate. They deserve formal recognition for this level of care it's not something you see every day. Thank you, National Team!

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National Car Rental
National Car Rental - The blown out tire on the rental

The blown out tire on the rental

National Car Rental - Another picture of the damages

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Another picture of the damages

Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.4(262 reviews)
0.0 miIAH Airport Area

This was the best end-to-end customer service I received in all my years of renting! I'd opted to…read morepay a reasonable price through Expedia, hoping to avoid the high pressure sales tactics the cheaper rental companies employ on exhausted travelers at airports. Thankfully there was none of that, just courtesy and smiles from Brandon B, Jace and team. I will definitely rent from Enterprise the next time I come to IAH.

I had the worst experience at this location yesterday due to the behavior of the manager on duty,…read moreChamp. His conduct was unprofessional, demeaning, and condescending. He should not be in any customer-facing position. I was sent to this Enterprise location by Uber for a car swap after getting a flat tire on the rental I picked up Monday. The vehicle had no spare, so it had to be towed. The flat occurred around 5:45 PM. When I arrived, I explained the situation and was told to speak with Champ. He informed me that no rentals were available at that moment and asked me to wait until he cleared the current line. I waited outside in the cold for 15-30 minutes as more customers arrived. I eventually asked if there was somewhere I could wait inside, and he directed me to a seating area. After an additional 20-30 minutes inside the airport, I got into the main line. I was again instructed to speak with Champ -- meaning I had to go back outside. By this point, I had been waiting for over an hour. I approached him to ask for an update and to understand how many customers he needed to assist before I would receive help. Champ became immediately escalated, telling me I "wasn't his customer" because I didn't pick up my rental at that location. He insisted he would help all customers with reservations for that branch before assisting me, despite the fact that I already had an active rental and had been waiting longer than many of the customers he assisted ahead of me. I reminded him that he works for Enterprise as a whole, and I could not understand why roadside assistance would send me to a location that supposedly had no vehicles. He then yelled that he wasn't going to argue with me and walked off to help yet another customer who arrived after I did. At this point I called Enterprise Roadside Assistance, in tears, trying to understand why I was sent there and prepared to request an Uber home. I asked Champ for his last name for documentation purposes. He yelled back, "CHAMP! YOU CAN TELL THEM CHAMP -- THEY AIN'T GOING TO DO ANYTHING!" After another 10-15 minutes, Champ suddenly produced a vehicle -- a Mitsubishi Mirage -- that had been sitting in the lot the entire time. I didn't care what the car was; I just wanted to get out of the cold and go home. I finally left with a rental around 8:30 PM, nearly three hours after the flat occurred. **This was the worst customer service experience I've ever had.** **I will never use this location or enterprise again.** **Champ should not be in a customer-facing role in any capacity!**

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Thrifty Rent A Car - @endoedibles on Instagram 08/31/24

Thrifty Rent A Car

1.5(183 reviews)
0.0 miIAH Airport Area

Rental was for thanksgiving week and everything ran smooth. I rented through a third party and…read morepicked up with no issues. Garcia helped me out and delivered exceptional customer service and was very nice. He went out of his way to help me and my kids which I really appreciate. The car ran fine and was is good condition considering the miles.

On January 16, 2025 7:45 PM in Houston, Texas, IAH Airport the rental agent advised me that I must…read morepurchase the toll program at $14.99 per day, resulting in a total charge of $38.31 to my credit card. The agent stated that if I did not purchase this option, I would incur toll charges of approximately $15 each time I passed through a toll. Before agreeing to this charge, I clearly explained my travel plans in detail and showed the agent my GPS route. My travel consisted only of driving from the airport to my hotel in Katy, very limited local driving near the hotel (with most destinations within walking distance), and returning to the airport on Sunday. Despite reviewing my route, the agent strongly insisted that I purchase the toll package and warned that I would pay significantly more without it. Based on this representation, I agreed. In reality, I only passed through two tolls, each clearly posted at $1.50 for two-axle vehicles. Even accounting for the return trip, the total toll cost would be approximately $6.00 (four tolls total). This amount is far less than the $38.31 charged and confirms that the information provided to me was inaccurate and misleading. I am also concerned that this interaction reflects sales pressure to purchase unnecessary add-on services rather than transparent customer guidance. After researching this issue on the Better Business Bureau website, Yelp, Google Reviews, and your company's own customer reviews, I found numerous complaints describing the same experience customers being pressured into purchasing toll packages and other add-ons that were not needed. This appears to be an ongoing and recurring issue rather than an isolated incident. Very disappointed

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Thrifty Rent A Car - Passenger seat

Passenger seat

Thrifty Rent A Car - IAH car rental line for Thrifty

IAH car rental line for Thrifty

Thrifty Rent A Car - Line behind me.

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Line behind me.

IAH Rental Car Center - Alamo Rent a Car inside the IAH Houston Rental Car Center. I scanned the QR code and skipped this line.

IAH Rental Car Center

2.4(9 reviews)
0.2 miIAH Airport Area

Our experience with the IAH Houston Rental Car Center at George Bush Intercontinental Airport…read more("IAH") was a good one. Everything was quick and efficient, and it wasn't crowded during our two visits. It was quiet, actually. To give you an idea of how fast everything was, we landed in Terminal A, exited the secured area, and went down the escalators to baggage claim and ground transportation at 4:40pm on a Friday. We were inside our rental car by 5:02pm. Those 22 minutes included walking to and riding on the rental car shuttle, checking in with our rental car agency (Alamo Rent a Car), and walking to and loading up our rental car. Returning our rental car was as fast as could possibly be, the following Saturday at 3:46pm. I was greeted by an Alamo employee as soon as I pulled up and parked. The return address is 17330 Palmetto Pines, Houston, TX 77032. Follow the signs from there. Alamo's QR-code check-in process made picking up our rental car fast. For details on that and our overall experience with Alamo at IAH, see my review here: https://www.yelp.com/biz/alamo-rent-a-car-houston-4 It takes about five minutes to get from the airport terminals to the Rental Car Center. Shuttles depart every five minutes from the terminals to the Rental Car Center. For more information on exact pickup points and hours of operation, visit: https://www.fly2houston.com/iah/rental-cars Shuttles depart the Rental Car Center every five minutes to the airport. Make sure you board the correct shuttle for your terminal.

The rental car center met expectations. Bus service out of the airport was a bit disorganized, but…read morethere was a long line and we all got to the rental car center reasonably fast. Car return went well.

Photos
IAH Rental Car Center - Inside the IAH Houston Rental Car Center. Elevators up to shuttles to airport terminals. Downstairs are rental car agencies.

Inside the IAH Houston Rental Car Center. Elevators up to shuttles to airport terminals. Downstairs are rental car agencies.

IAH Rental Car Center - We got to pick any of these for our rental car. Alamo Rent a Car. We went with the Toyota Camry at the end.

We got to pick any of these for our rental car. Alamo Rent a Car. We went with the Toyota Camry at the end.

IAH Rental Car Center - Our Toyota Camry rental car this weekend. Alamo Rent a Car at IAH Houston Rental Car Center.

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Our Toyota Camry rental car this weekend. Alamo Rent a Car at IAH Houston Rental Car Center.

Nextcar

Nextcar

1.1(36 reviews)
1.3 miIAH Airport Area

We were a little confused picking up our rental vehicle. Got to the airport & we had to call the…read morenumber to see what we had to do. Basically, we had to take the shuttle to the rental ctr then walk to the passenger pick up & they will send someone to pick us up to get us to the rental site. Got there & it was kind of ghetto. Restroom didnt have toilet paper or napkins. They need to make that office nicer and more attractive. The employees there were nice, I had no problems with them. I was in & out in about 20 minutes. The car that we rented had a broken window control on the passenger side.

Vehicle had footprints on driver side rug, in some sort of sand or brown dust. Vehicle had a big…read moredeep scratch on the passenger door, which ended on front panel.  I think car was not washed after the last renter.  Quality of car was not what I expected--plus I paid for an SUV, it was a Nissan Rougue, LOL. A crossover SUV at best. Customer service did not exist.  This location was not an in person transaction.   Unreachable agents via phone.  Unreasonable requests made by video agent: he wanted to see my insurance policy document when I declined to buy Nextcar's (this was after I showed him my DL with name and address, and my AAA insurance card with my name). Once I got an electronic copy of my insurance, he said I would still have to pay the $20 a day because my insurance was not appropriate, "deductible is too high, ma'am." This transaction took about 45 minutes, no joke! I will never rent at this or any Nextcar location.  My husband and I are in agreement with this, despite the fact that other states, with real agents live, 3D have been more reasonable. Our last transaction with Nextcar.

Photos
Nextcar
Nextcar - One worker and 3 video conference booths

One worker and 3 video conference booths

Nextcar

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Sixt Rent A Car - carrental - Updated May 2026

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