We had a pleasant experience renting with Sixt. We hopped on the shuttle and from airport to car rental center was less than 10 minutes. They have a beautiful fleet of cars. Renting and pickup was a breeze. The car was delivered clean with a full tank. The car drove great. Excellent gas mileage. The staff was wonderful, I didn't get the young ladies name at pickup but she was very helpful. Elgie did a great job checking us back in at return. The process was quick and easy. I definitely recommend renting with Sixt! read more

Sixt Rent A Car - Car Rental Near Me - Houston, Texas

SCAM. AVOID AT ALL COSTS. They accused us of scratching the vehicle we rented in Portland. They sent us photos of the scratched vehicle 4 days after we returned the vehicle. The photos were not time stamped. When we returned the vehicle there was no staff inspection and they told us to park the vehicle in a public lot. When we attempted to appeal their claims about the damage we have hit many, many roadblocks. We sent a letter and they responded noting that we had not included the rental agreement number. That number (along with the invoice number, damage claim number, and date of rental service) were clearly itemized at the very top of the letter. When we called customer service the service agent said she could not help us. She said we needed to speak to the claims department. The claims department is only open from 10am to 2pm Eastern!! This company is cheap because it is a SCAM!!! Avoid renting from them at all costs. Don't do it! read more

I've booked with Sixt elsewhere before and had a good experience, and I thought I had this next trip settled until I had to extend my reservation. My initial reservation covered 4 days at a total of $352 but if I added an additional day to the frontend that day costs me $804 when I am still 2 weeks out. I'm probably canceling, paying the fee, and never using them again. Same goes for expedia, why have a business relationship that makes reservations that much more restrictive. It also doesn't help that each company initially pointed me towards the other for help with the reservation, which ended up being no help anyway. read more

This was my first experience with SIXT Car Rental, and honestly, I had never even heard of the company until my brother rented a car from them. We rented from the SIXT location at IAH Airport in Houston, Texas, and had a wonderful experience from beginning to end! I especially want to recognize Taylor, who was absolutely wonderful! From the moment we arrived, Taylor was warm, welcoming, professional, and made the entire rental process such a pleasant experience. Taylor took great care of my brother and made everything so easy and seamless. You can truly tell when someone enjoys providing great customer service, and Taylor definitely went above and beyond to make us feel valued. We rented a beautiful BMW 7 Series, and we were actually the first people to drive it--it had only 14 miles on it! What an amazing experience! Our entire experience with SIXT was fantastic. When it was time to return the car, we were equally impressed with how well organized and easy the rental car return process was at IAH Airport. We simply returned the car, took the escalator or elevator upstairs, and caught the shuttle directly to our terminal. It was incredibly fast and easy! I would highly recommend SIXT Car Rental, especially if you're traveling to the Houston area. And if you're lucky enough to have Taylor assist you, you're in great hands! Thank you, Taylor, for helping make our first experience with SIXT such a memorable and enjoyable one. We will definitely consider using SIXT again! read more

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I had an amazing experience at SIXT at IAH Airport. When I arrived at the counter, I was greeted by an outstanding agent, Emma Jackson. She was kind, friendly, and very knowledgeable. She welcomed me with a smile and even went out of her way to greet my daughter and niece. We had a great conversation, and she took the time to explain the different insurance options in a way that made sense. We also discussed possible upgrade options, although we decided to stay with our original selection, a BMW X3. The checkout process was smooth and easy. Emma showed us where our car was located and even gave us breakfast recommendations. The keys were already in the car and ready to go. The gentleman at the gate was also very nice and made the final step of the process simple. I made my reservation and booking through the app, and so far, the rental experience has been a great success. Overall, this was an excellent and stress-free experience! read more

SIXT continued to bill me for time AFTER I returned the car. They charged me $545.94 for days I did not have the car and there is no real person available to speak with to fix the charge. read more

I rented from SIXT at Houston Hobby Airport in April 2026. I originally booked a Toyota RAV4/intermediate off-road vehicle through Expedia, but at pickup I was first assigned a Toyota Tacoma and then changed to a Toyota Camry. The vehicle class was downgraded, but I did not receive any price adjustment or refund for the downgrade. After returning the car, I later received a damage claim. I disputed it and provided my rental details and evidence. SIXT eventually reviewed the case and closed it without any further claim against me, which I appreciate. However, the rental experience was stressful because of the vehicle change, no refund for the downgrade, and the later damage dispute. I recommend customers take full photos and videos at pickup and return, and make sure any vehicle change or price adjustment is documented in writing. Be careful with SIXT Rent a Car read more

Sixt Rent A Car - SIXT rental car - Car Rental Near Me - Houston, Texas

I had a great experience with SIXT at Houston IAH International Airport during my pick-up on March 19, 2026. Even though there were long lines and a busy crowd, the process was handled efficiently and professionally. A special shoutout to Mr. Smith, who truly stood out. He managed the high volume of customers with patience and professionalism, keeping things moving while still making sure each person was taken care of. He accommodated us smoothly throughout the process, which made a big difference. During my inspection, I did notice a small dent on the vehicle, but I'll be sure to report it upon return. Based on my experience, I'm confident Mr. Smith will be a great help in resolving it. Customer service like this goes a long way, especially in a hectic airport environment. Thanks to Mr. Smith, what could have been a stressful experience turned into a positive one. read more

Sixt Rent A Car - Small dent upon pickup - Car Rental Near Me - Houston, Texas

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Picked up our rental at Hobby and dropped at G B Intercontinental! LG still the man to drop a car off to! When dropping off a whip for Sixt at G B Intercontinental say what up to LG. He's keeping it 5 stars! read more

Had a great experience with SIXT at IAH. Emma was fantastic from start to finish--friendly, professional, and genuinely helpful. She made the entire rental process quick and easy while still taking the time to make sure everything was taken care of. Great customer service and a very smooth experience overall. Emma definitely deserves the recognition. I'll happily rent from this location again! read more

I made reservations at Avis then Hertz on line, only to be turned away at the counter. No cars in any Houston location. The whole city seems to be out of rental cars, even if the apps don't know it. On a whim I tried Sixt downtown. Rented an entry level BMW for $55 a day. Pleasant service, immaculate car. Thank you, Sixt. read more

Sixt Rent A Car - Rental - Car Rental Near Me - Houston, Texas

I love the customer service at this location. My first time renting with them Sadiq at the counter was the kindness, he made sure to get me in and out fast. After renting a few more time I realized everyone working at this location shared the same values they are always fast, kind, and accommodating. read more

Sixt Rent A Car - BMW rental from Sixt - Car Rental Near Me - Houston, Texas

We visited from Los Angeles CA, just last month August 2026, and rented a beautiful blk BMW X3 for several days. Wow, it was the most pleasant positive car rental experience! The facility is clean and beautiful. The location is so close to Houston Airport and convenient with a quick shuttle service. Crystal made us feel welcomed and took care of us immediately. There was a little up selling probably based on the company sales manuals but I didn't mind that because she was friendly and not pushy. The check in process was smooth and easy. The gentleman, (sorry, I didn't catch your name) upstairs in the garage was also so kind and helpful to get us going. When we returned with a full tank no damages, the same man took care of us with the quick check ups and return process. After the swift inspection, he presented us the consent form on the iPad to confirm the final charges, etc., so there won't be any surprise charges later! What a complete professional customer experience it was. Great job, SIXT!!! I will look for your business for all my future car rental needs. read more

Charged $892.50 for rim damage after a one-day, 106-mile rental. The pickup inspection report documented six pre-existing issues and said nothing about the rims. I asked four times in writing for the check-out condition report, timestamped photos, and the repair invoice. Sixt produced none of them. The appraisal they did produce was ordered three days after I disputed, lists Sixt's own P.O. box as the inspection address, and is labeled a preliminary estimate that is expressly not a repair authorization. They sent it to collections while the dispute was open. Photograph every wheel before you drive off. read more

Booked a trip. A Friday through Friday. Had flight issues and wanted to change my reservation from Friday to Monday. So, it would be Monday through Friday. They wouldn't change it without charging me $100. I was willing to pay the same price. Absolutely ridiculous. WILL NEVER USE THEM AGAIN. read more

I've rented a few times now from this location. The draw for me is their luxury car selection and price point. If I can rent a luxury car for about the same price as non-luxury which Sixt usually offers, I'm in. For this trip I got an X5 with only 2k miles. The miles are usually higher but seems like all rental car companies have higher mile vehicles lately. I've rented mostly BMWs (5 and 3 series). Pick up has always been seamless with minimal to no wait. Alem is amazing and has always taken good care of us with exceptional service. Would recommend and will continue to return. read more

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Saddiq was really friendly. I believe he tried his best to get me a good deal and I thank him for that. He upgraded me to a volvo for no charge. The line was super long and super understaffed. Car was clean and it was easy to return. read more

Sixt Rent A Car - Car Rental Near Me - Houston, Texas

Beware! Dropped off car 7/7/25 to receive a damage claim two days later, two pictures showing no damage whatsoever, and a $1000 bill for supposed damage. Check Yelp, BBB, etc. this is a widespread issue with Sixt now. Filed BBB claim, next step contacting local authorities, and finally attorney ,if necessary read more

I was planning a trip to see my sister before she died! Unfortunately I didn't get to say goodbye as she passed before I could arrive. So I cancelled my car reservation. I received the notice that my cancellation was acknowledged and a refund would be sent. That's the RUB! The total cost of the rental was to be $121.02 The refund will be far less than charged as the CANCELLATION FEE is $88.02! Needless to say, I am not a happy customer. I will NOT ever contract with this company again - - - and will certainly tell all my friends and acquaintances of this experience. read more

They are crooks! I returned my car 4 days early and they STILL have not credited me back for the early return. I was told it would take 72 hours and it has been over a week! What a rip off - Buyer Be Aware read more

I had never used Sixt rental car but we had an awesome experience here. We were greeted and waited in line for the representatives help. We had one of the nicest men to help us. We were in and out! Very nice clean establishment. Very clear and direct communication. Will use them again! read more

Note that if you pre paying for a car from Sixt and you change your reservation to lesser days rented they will not give you a refund on days not used!! read more

The black guy in the front is incompetent letting ppl skip when there was a clearly a line. Letting the man take a whole call. Clearly needs to move to the back row so he gets it read more

Believe all the bad review! This is a scam company for sure! When u get there they will lie about vehicle inventory, then ask for $500 deposit. My card was locked due to traveling, if ur card declines then they won't rent to u, also the "declined" transaction POSTED to my card (not just held)... please save urself the trouble read more

Rented a car from Sixt at the IAH location and it went very smoothly. Our flight was delayed and we arrived late so it was very helpful that they were open until midnight. Issobella who took care of us at the counter was very friendly and they had the car that we had reserved. The return also went seamlessly. Would not hesitate to rent from them again. read more

Picking up car at WA DC airport was harrassment: trying to get us to pay to upgrade, add insurance etc. Implying our reserved car wasn't available, but it was. Had to say "No" 100 times and she still continued. Told her we were tired and hungry just off of a long flight, just give us what we reserved so we can go. Relentless. Finally had to get rude to be able to end transaction. They must be paid on commission for add ons bc it was ridiculous. read more

Got to the counter and they didn't have my car (basic Sedan - Volkswagen and they tried to up charge me to get into another car. Multiple people were having the same problem. Unacceptable and bad business practices. My family will never use this car company again read more

There is a reason they have less than two stars. They are like a black widow spider, trying to snare unsuspecting people into their web. I do not recommend this company and their bad policies. I reserved a vehicle, made a mistake and canceled in just a few minutes. They charged me $100 anyway even though the reservation was two weeks away. I then had to file an AG complaint and a dispute with the card. In 55 years, I have never been treated by a rental car facility this way over a booking. When I went to rebook, I selected a different company. read more

Sixt Rent A Car - They are a sham company with bad policies. This booking was canceled minutes after making it. - Car Rental Near Me - Houston, Texas

I had such a positive experience renting from Sixt in Houston. I was a bit tired from travelling, but Emmanuel made everything effortless. He greeted me with a smile, explained all the options in a calm, patient way and made sure I was comfortable with the vehicle before I left. You can tell he genuinely cares about his customers. Because of Emmanuel, Sixt will be my first choice whenever I'm in Houston. read more

Customer Service horrible. I prepaid my reservation at one price and upon getting ready to head to the airport for pickup I noticed the price increased by $50. I called customer service and they would not remove the additional charge and the only way I could be refunded without a charge was to cancel the reservation which left me without a vehicle. The prices had increased on all of the vehicles by this time. I was told that if I was to pick up the vehicle that I would be charged the $50 increase. Then proceeded to say there wasn't anymore cars available to create a new reservation. My sixth experience was a nightmare read more

Most crapped out car I have ever rented. Apart from numerous dings, while driving from the airport I noticed that neither side mirror was working properly - the L would not move down all the way, limiting road visibility, while the R didn't move in any direction, making driving dangerous. On arrival at my hotel, I immediately contacted Sixt to let them know of these issues and requested a replacement car. I was told that my request would be marked urgent and someone would get back to me very soon. About EIGHTEEN HOURS later (so much for urgency) I was contacted by an agent from Sixt, who informed me that I would be able to pick up a replacement car the FOLLOWING DAY at the airport if I wished. Due to the distance from the airport and time involved, I chose not to change the car but rather drove it rarely and used Ubers instead. I also noted that the tire pressures were way off (L front 46, R front 34, L rear 35, R rear 47). Upon returning the car and informing the attendant of the mirror issues and problematic tire pressures, she simply took no notice and wrote nothing down, leading me to suspect that the next customer would receive the vehicle in the same dangerous state as I did. The next thing I received was a notification that I was responsible for a damaged L side mirror! Eventually I was able to have that issue closed without any charge to me. First and last time renting from Sixt. I should have read the reviews before renting from them. Seems to be a pattern of charging for so-called "damage". read more

TD;LR: Long overdue, but sharing my story of misconduct from Sixt Downtown Houston. Apparent fraud situation occuring. I reserved a car from Sixt Downtown Houston for Valentine's Day weekend. Before this, I had reserved at this location multiple times, and despite varying experiences with the staff, my reservations have been fairly seamless. Never had an accident with any cars that I rented and returned it in proper condition. When I arrived, I was asked if I wanted to car that I had two cars to choose from (a Camry or a Volkswagen Jetta IL-EJ51603). I was in a rush so I chose the Volkswagen. The agent that helped me took 10 minutes to take the elevator to whatever floor and finally brought the car down to me to view. When the agent brought it to me, she said that she had no idea that the mirror was broken and the other damages to the car. There was a plethora of damages, which included scratches and a busted side mirror that I could not adjust. This was a personal hazard and should not have even been in their roster of cars. Instead of offering to give me a new car at no charge, she said that I could pay more for a change in car or take this one. She had quickly forgotten that she had offered me another car and instead, created a situation where it was this or having to wait another 10 minutes for her to get another car, which I would have to pay more for. I reluctantly took this one because I was in a rush. My major mistake was not taking photos of the car before I left. I drove the car and had no accidents, and returned it before it was due. However, the same week I received a message saying that I was being charged for two scratches on the car tires. They were so small, I had to squint to see what they were referring to. I immediately petitioned to have a deeper examination into the situation from the main offices because whoever cause the car to be in that situation caused the scratches that I was being accused of doing. No one ever contact me and sent a lifeless email saying that I was responsible for the damages. Since I didn't take pictures, they said I didn't have anyway to prove my claims. I then reached out to Woo Kim, the branch manager, to get the reports on the car since there was so much damage to the car. He picked up and lied and said that he would help and get more information. He even offered to refund me some money because he knew that car was unfit to be driven. However, he never got back to me. I emailed him, called him - he never replied. They immediately sent the damages to subrogation and are charging a crazy amount to fix two small scratches. For months, I had been reaching out for information about the process and transparency, and have been completely ignored. It's apparent that SIXT's model is to attach a customer with a damage they didn't cause so they can recoup some money on cars that have are already unfit to be occupied. I am sure that I am not the only person that has had a damage fee applied to them for this car. This needs to be investigated. I am horribly disgusted by the malicious bureaucracy and indifference that SIXT has shown me and probably has shown countless others. Clearly, the Houston Downtown branch needs to be closed because of the lack of transparency and the apparent fraud that has been committed. The fact that they gave a sub-optimal car to customers (I could have easily got in an accident), assigning unfair charges to customers because they can, and the general indifference that they have shown customers, are all reason to close down this branch. However, it is the main offices indifference and lack of transparency with their customers that showcase that SIXT overall is a company to avoid if you are renting a car. Do better, SIXT. I hope this review helps someone know to avoid the Downtown Houston SIXT and SIXT in general because it will only cause you an unnecessary amount of personal harm. It's not worth it and there are more reliable companies out there. read more

The absolute worst experience ever! I should've known from my first interaction with Jeremy that Sixt was pure garbage. Jeremy (Check In associate) had a nonchalant, condescending attitude. I repeatedly declined an upgrade; yet he continued to push it which tells me that there's another motive for those upgrades. I asked about the deposit. He didn't care to explain its purpose. After check in: I picked up my keys from upstairs. The associate was pleasant; however the FIRST car smelled of marijuana. I requested a second car. The SECOND car smelled of marijuana too. What's the probability of two cars smelling like marijuana? I returned the car and mistakenly left my bags in the trunk. When I returned, the associate told me that the cars are NOT outsourced for cleaning and are cleaned by non-English speaking SIXT employees downstairs. So if the car never left SIXT's possession, why haven't my items (portable car battery with cables, Bluetooth, earrings) been returned to lost and found area? SIXT clearly knew who owned the items since the company had my ID, address and other verifiable information. Just because someone leaves something in a car doesn't give the employees permission to keep it. Yeah, you have a sign that says you're not responsible for items left. But you are responsible for hiring ethical people and creating a culture of accountability. Never again! Keep your weed-smelling cars and unethical, condescending employees. read more

This is my 3 time renting with sixt, twice in Texas and once in Florida. The customer service was amazing at all locations. I'm able to rent luxury SUVs for the price of a compact sedans. My last experience with Kareem in San Antonio was great. He explained everything thoroughly, cracked a few jokes, and sent me on my way in less than 10min. I am a Hertz 5 star member and I'll happily bypass them for sixt's prices and awesome customer service. read more

You need a new system that checks motor vehicle records. You informed my husband that his license has been suspended since 2014 which is impossible. Then I couldn't put the car in my name because you can't rent to any person in the household. That just sounds like complete bs. read more

I reserved a car for three days, but when my flight was canceled by airport, I called to cancel the reservation. They kept my total fare amount. There excuse was I had to cancel before 72hr and I was a no show! Of course I was a no show the airport canceled the flight idiot. And of course I couldn't cancel my reservation cause the flight was canceled within 72hr cause the airport canceled the flight on the same day idiot. I would never recommend this care rental company, they have the worst customer service!!!!! read more

They overcharged me. I had already paid for rental for the entire trip from Expedia and even got protection from Expedia. I know they mentioned charging for Ezpass, which was 15$ per day, so it should only be 135 extra, but I was charged at the end of the rental for 300$ (which was for nine days). They are adding some additional fees for nothing without any real explanation. It's a good thing I am only going to Houston for a one-time event. I would never rent from Sixt again. The rental car had 19k miles, and the maintenance light was on the entire time. No one takes care of the vehicles over there. I strongly advise you to refrain from renting a car from Sixt. I should have seen all the negative reviews. read more

I booked and prepaid for a 7-seater SUV for December 24, 2025 to December 29, 2025 to pickup at the SIXT in IAH airport. I walked to the rental company to get our prepaid rental and we were told they were out of cars and did not have our PREPAID rental car. The only car that was available to seat 7 passengers was a minivan. I booked the car far in advance and prepaid to make sure that when I got there I had the car I wanted. Mind you we were there for our daughter's wedding and it was Christmas Eve and we were tired. I am still trying to get my money back from them and Expedia has reached out to them 3 times and they have not responded. I have a case that is still open. I should have learned from our trip in October 2025 when they also did not have our car available. However, I thought for sure they would have our prepaid car ready. We had to go to the other car dealers and luckily Alamo came through with an 8 passenger SUV. Unfortunately, I had to pay twice as much as my prepaid amount because we were stuck. Do not think if you prepaid you have a car from Sixt. I am no longer going to rent from them. Now I am waiting for them to contact Expedia so I may get my money back. Shame on them. read more

Charging me $566 for a minor scrape on rim of vehicle. Normal wear and tear and I don't believe it was actually just can't prove it. Plus there was no corresponding scrape on the tire from picture they sent me. Prior to renting I looked the car over and never noticed this. Seems suspicious and petty. read more

Got a vehicle that had some type of malfunction I was given a number to call and paid for insurance ect I got through one time and no one ever called me back or answered again it was one elderly person ,two woth covid and one more passenger,needless to say we waited four hours and risked it. When I turned vehicle in I ran into a manager told him my issue and the clown never called back I continued to call and felt it it's been 6 days and to this day not one clown from that circus has called me back and they rent out fault vehicles to whoever ? Wow ! read more

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