PS. Upon drop off, the check in lady was very nice. The parking lot was full of vehicles and the Preferred Board was filled out with locations for those arriving! Just 5 days too late for my experience ! read more

AVIS - 9 in front of me, 10 behind. Preferred?? "Preferred ctr" as location. - Car Rental Near Me - Houston, Texas

This is one of the few times where the negative ratings (1.7 stars at the time of this writing) rang true. I attempted to rent a car from this Avis location. I had a reservation, arrived on site and started the process of renting a car. As part to the process Avis verifies that your license is authentic by using a machine at the counter. Makes total sense, I get it. Well, despite being authentic my license did not pass the test. Odd, but a not a big deal as it's a real license and there has to be another process to verify my license is real. So, the employee calls the 800 to the company of the machine and explains the situation. They say that my license is probably a little dirty and to just clean the edges. Cool, no problem. She then calls her manager to explain the situation. Her manager tells her that regardless of if my license passes the test after cleaning it, she is not allowed to rent a car to me. This is where the problem is. First, the employee was not aware of the policy. And like, this is a pretty big deal if you're expecting to rent a car and then can't. Second, it doesn't matter if you have a valid, authentic license, you still can't rent a car. Third, of course not manager was on site too. Fourth, there wasn't a way to escalate the situation. I mean, I can't be the only person in the history of renting a car that didn't have a pristine license and failed the test on the first go around. Long story short, I took my business elsewhere as there were no other options. From a customer service standpoint this was catastrophically disappointing. You would think with such a stiff, inflexible policy the employees would at least know about it and be like "hey, you need to make sure your license is super clean before I test it b/c you only get one shot at this." But no, they were clueless. Oh yeah, after I wiped the corners of my license off she ran it again and it totally passed. But I still wasn't allowed to rent a car. All aspects of this situation were handled poorly. I would actively advocate you avoid this location and possibly Avis in general. I know I will. read more

We did not get the car we reserved. We could either wait TWO HOURS for a gas car, take an electric car or a passenger van. Highly disappointed in this. The customer service was ok after they finished complaining to one another. read more

AVIS - Car Rental Near Me - Houston, Texas

20 people in line and only 2 desk clerks. And each customer for some reason takes 15 minutes to get a car. Isn't all of their information already in the computer system!?! It took 45 minutes to get the car! I tried using their QR code to enter my information while waiting in line (which should have already been in there), but it kept crashing. Never coming here again! read more

AVIS - QR code to add information that didn't work worth a shit. - Car Rental Near Me - Houston, Texas

Not sure If there's a car rental car is worse than them,oh my.Shoud have read their reviews before rented from them.Originally quoted price was around &580,need up paid around $900. Rude staff,oh my.Not trying to be helpful at all. Mysterious car means either choose gas or electric car,that's it,but no pre warming of explanation of what "mysterious"is. Tons of hidden fees,amazed!!! Got the car without a full tank of gas,but too naive to take a pic,and returned the same level of fuel,but was charged $180!!! It's just about time for this kind of scamming company going out of business. read more

AVIS - Itemized receipt - Car Rental Near Me - Houston, Texas

How anybody could run a car rental business like this is unknown to me. The weight is currently two hours for a car pick up. Look at my photos and look at this line. Absolutely ridiculous. Avoid Avis at all costs. read more

AVIS - 2 hour wait - Car Rental Near Me - Houston, Texas

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Unfortunately we had quite a negative experience renting a car from Avis at IAH. Pickup: We got in at ~1:00am, and there were 2 staff members to service all of the flights that got in at that time. And those 2 staff members seemed to be casually chatting with every customer, letting them chat on the phone while holding up the rest of the line, and overall moving at a glacial pace. 45 minutes later, we get to the front of the line. The staff member seemed very slow, only just realizing that there was a line as we pulled up. We had reserved a car online (Rav4 or similar), and they were trying to push an electric car on us (in Texas in 90° heat), which we declined, or a minivan, which we declined. They asked if I wanted to "upgrade" to an SUV, which I had already booked. Eventually they give us a car, which did not have a full gas tank. I was not about to wait another hour in that line at 2:30am, so we took a photo of the gas tank and left. Dropoff: We dropped off the car at the same gas level it was given to us, and flagged down a staff member to let them know the situation. They understood, and said they would "mark it as full." Five minutes later we get an automated email charging $70 for "fuel services." I then spend the next hour on the phone with customer service, 45 minutes on various different holds, for them to tell me that I didn't return it full, which was incredibly frustrating. We're currently in the process of fighting this fee. Overall I would advise exercising caution before renting from this Avis, as it felt like they tried to make it as difficult and cumbersome as possible at every step. read more

40 minutes in line with 4 people in front of me. Even took me 10 minutes WITH a reservation. These people working have zero sense of urgency. Upon return I asked the person in the lot where I could get a printed receipt. They said inside. I went inside and the lady working said we can't do that. Haven't been able to print anything in a year. Totally unwilling to do anything. read more

We rented a car and prepaid for it. When we arrived at 1 am, with no other options, we were told that they had no cars left for our reservation and our only option was to pay for an upgrade - this is fraudulent and deeply unethical read more

Fuck this place. I rented a car and all they had was an EV. Sure whatever, I had to took what I could. I read the reviews and saw they were charging people cleaning fees for dumb things so I made sure the car was in tip top shape. Not a scratch on the car. They email me TEN days later saying I returned the car with the largest crack in the middle of the windshield. I know for a fact there wasn't a crack in the windshield because the size of the crack they are claiming would have been a safety hazard for me to drive and I would have returned the car before I was supposed to due to this nature of damage. They damaged this rental and they are trying to pass the buck to me. Absolutely NOT. I will escalate this as far as it needs to go. If I could give 0 stars I would. read more

1 Gave me an EV without telling me. It can be hard to charge a rental EV on a trip, so I reserved a compact car that runs on gas. When I landed at the airport, the app offered me an EV, so I declined it and picked a Toyota BZ4X. But I did not know that this model was electric. The app did not say that it was electric, and I did not realize until I rented it! The app should always make it clear that an EV is an EV. 2 This car only has a 185-mile range, too short for Texas. I had to work somewhere 75 miles from the airport, so I used most of the range just getting to my work location and back. West of the Mississippi, 185 miles is a shopping trip :) 3 The trunk has a space for a Tesla adapter cable. Avis did not include any cables, so I could not use the numerous Tesla Superchargers. EV infrastructure is often poor with widely scattered chargers that are hard to find and often out of order or blocked by a parked car. An EV is basically useless without a Tesla adapter cable. On a business trip, I had to take time off work just to keep my car charged. 4 Lesson learned: only accept a rental vehicle that takes gas. Hybrids OK. 5 And one tire had low pressure when I picked it up. Unsafe! 6 A few days later, we rented from Enterprise at the same airport and had a great experience. read more

They get three stars bc of the great staff. I usually try to avoid Avis/Budget based on past experiences, but unfortunately, our flight arrived late and they were the only rental company open at 1am. I reserved an intermediate, gas-powered vehicle. Well, they said it would be an EV OR I could pay an additional fee to upgrade. My biggest issue is don't leave me with no options bc you ran out of vehicles. This had to be the most stressful two days of my life bc in Houston there aren't many EV charging stations except for the ones in an apartment complex for their residents or at the car dealerships. I eventually found one at a grocery store that I had to sit in for 2hrs to get enough charge to return to the rental facility. But despite the long line and irritated travelers, the staff were amazing. read more

Worst car rental experience ever. Been in line for over an hour despite having a corporate reservation. Only 2 agents at the counter and they take 20-30 min per customer. That's just ridiculous and completely unacceptable. Avis should be driven out of business with such customer service ​​ read more

Terrible service and lied to about fees. Do not rent from Avis in Rome Italy! My $350 reservation ended up being $1300 dollars. They will lie to you about federal law requirements for insurance and will NOT give you the car unless you accept their premium insurance. Additionally, if you take the car you are on your own throughout the weekends and holidays. For three days not one single phone number was ever answered at Avis, to include roadside assistance, which we did need. Avis USA cannot help and just passes the buck to the Italians. We will NEVER rent again from Avis even if the cars are free! Its a terrible dying company. No one at customer service has the authority to help or compensate for their failures and unethical business practices. The most frustrating business experience of my life. Deserves a score of ZERO, not one. read more

2 hours long wait, staff left during long queue. I thought I was going to save night time, and sleep after a flight. But, they kept me standing on my legs for 2 hours. Worst service ever. read more

Employee took/stole apple airpods from the returned vehicle and using them without turning them in. I am able to track the location of this person returning to work at the Avis Bush location as well as track their personal residence, and moving throughout the city. There is no way to escalate the complaint of employee theft so leaving here for Avis to review and other customers to be ware you will not get items back through lost/found report by AVIS. Will be filing a police report as well with this personal address of this individual. Also cars are not clean, save yourself from renting here. read more

Alanah was amazingly helpful, and took her tone to walk me through all the details of the rental. Amazing personality!! Thanks

Representative at the desk was on FaceTime at 6am and proceeded to waste 1.5HRS of my time claiming she couldn't help us. Come to find out she just didn't want to do her job and was turning people away she shouldn't be. Unacceptable and ridiculous, if you can't clock in at 6am don't clock in at 6am. How do you get a line backed up like this at this hour? Everyone in this line deserves compensation. read more

AVIS - Car Rental Near Me - Houston, Texas

DO NOT USE AVIS PERIOD!!!! On February 26, 2025, I reserved a full-size, four-door truck a week in advance to ensure availability for my vacation. However, when I arrived on the morning of Friday, March 7, 2025, to pick up the vehicle, I was informed that none were available. The representative spent 45 to 50 minutes trying to locate one, and when she did, it was a plain white Dodge without step ramps. This made entering the vehicle difficult, especially for my nine-year-old daughter. Before leaving the parking lot, multiple warning sensors appeared, including an oil change notification, a brake light warning, and a windshield wiper fluid alert. Upon inspection, I found that the third brake light on the cab was not working. Additionally, the truck was dirty and in need of a wash, but since it was the only option, I had no choice but to take it. A Toyota Tacoma was offered as an alternative, but it was not a full-size truck and would have been uncomfortable for a 13-hour drive. As a Preferred Customer, I expected a far better experience. Despite reserving a week in advance, my family and I spent nearly two hours securing a suitable vehicle. This delay and the poor condition of the truck made me feel as though I had let my family down. No one wants to disappoint their child, and unfortunately, our week-long vacation to Atlanta started on a terrible note due to this rental experience. To make matters worse, I paid $1,191.33 for a vehicle that was not only poorly maintained but also missing a front license plate and had an expired rear plate (November 2024). Additionally, the fuel tank was not full at pickup, and when I reported this, I was simply told to take a picture and inform the attendant upon return. Even after returning the vehicle a day early before 12 noon, I was still charged for the extra day. I also couldn't help but notice that every other full-size, four-door truck in your lot had step bars, making me question why I wasn't given the same level of service. Resolution Request: Given the multiple issues with my rental--lack of availability despite a prior reservation, vehicle maintenance concerns, safety violations, and incorrect billing--I request a partial refund to compensate for the inconvenience and additional charges. I also ask that my Preferred Customer status be considered in resolving this issue to restore my confidence in Avis. Avis response a $124.61 refund based on subtracting the $37 for one day and $86 more dollars. When I informed them that was unacceptable, should be at least $595.00, I promptly received a response saying sorry we have already credited you $124.61 and there is nothing else we can do. However, we have sent you a free upgrade voucher. Based on my experience and the other reviews posted Avis should close down and leave the rental car business alone. Obviously they don't care about providing customer service or resolving issues they create. I wouldn't use this company again if it was the only company in town. Eric Wilkins read more

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I rent 30+ cars a year from Avis and this is the worst location in the company. My last 6 rentals have been from this location - the vehicles have had an average of 50,000 miles on them. I had a Charger in December with over 75k (a personal record). Beyond the high mileage, the cars here are just in poor condition overall and operations seem to lack. Steering wheels are sticky, half eaten food in center console, no gas in tank despite showing as full when checked out, cars not getting checked in at drop off, no charger in EVs, underbody splash shield falling off, etc. Picked up a car a few Sundays ago and the porters were taking vehicles directly from the return area to the lot for customer pickup. Giving two stars instead of one because that week the car I picked up had no gas and I was charged $75 when I returned it empty... when I went to the desk to get it fixed the associate refunded me without question and said "Yeah I'm not shocked it was empty last Sunday was crazy!" I have literally had a negative experience here with every single rental. I am considering status matching and changing to a different company. read more

Worst customer service ever!! I have rented from Avis for a long time with few problems until now. I booked a rental at IAH airport and when i arrived all they had left were electric cars. I accepted even know i knew nothing about electric cars it was only a 2 day rental. Long story short they gave a car that have enough charge to go 8 miles and die. That was midnight and i had a meeting at 7am. They wanted to charge me to tow the car. I had a coworker pick me up for meeting after ubering to my hotel. After meeting i called avis and the lady on the phone said if you can get back to airport and give them the keys we will give you another car and pick up the dead car. Great i make journey back to the airport and guess what the local avis office said that lady lied to you we cannot give you a car without you bringing us the dead car back. The manager came over and his only offer was an apology and a bottle of water and he let me walk off. Absolute garbage. With the world cup going on in Houston there wasnt much available but when i explained situation to the manager at ENTERPRISE he gave me a Rangerover from his exotic line for regular price since i was stranded and got me right back on the road and gained a life long customer. I hope 1000 people read this. Avis Houston you are the worst ever!!!!!! read more

"I've been using Avis for many years now. This past rental at IAH airport went way beyond my expectations. I have Avis Valet, so the car is at the airport waiting for me - no train or bus ride to the Avis lot! It was literally there waiting. A nice lady, whose name was Rosa, greeted me and walked me to my car - AWESOME! Here's where it gets better: on my return, there was construction at the airport, besides being 5am very dark out, and I missed the entrance. I called Rosa, told her I was lost, and she stayed on the phone with me and actually met me on the road, waving at the entrance. She did an outstanding job, and I felt the need to write this review. Well done, Miss Rosa! I am a fan and VERY appreciative of your help today!" read more

Slow. Slow. Slow. 2 workers for 10 desk stations. A line of people waiting to rent and the 2 workers are resting their hands against their cheeks, talking to each other and not a care in the world. efficiency? work ethic? customer service? What has happened to these companies? Now both employees have disappeared and the line grows. read more

AVIS - 1 worker/numerous customers - Car Rental Near Me - Houston, Texas

Avis at the Houston airport is awful. I come 1-2 times per month for work and have been extremely loyal to their brand. Every single time there is a line of 20+ people at both the preferred and normal counters because they are out of cars. One time is a coincidence, this is going on 5-6 times in a row. They try to blame it on "concerts" but one of their staff members told me it is a department staffing issue with their cleaning. Book your rental car with another company. read more

Exchanged my vehicle at this Houston location. My timing must have been perfect because there was no line at the counter. I was helped right away, and the service was terrific. No complaints from me. I would rent from this Avis location again. read more

The worst Avis location ever: 1) 25-30 people in line ar Preferred 2) no cars...so we wait 3) 1st car no navigation 4) 2nd car smelled like an old ash tray 5) 3rd car 'change oil' 6) 2.5 hours later, I get a car from Hertz read more

I've been a preferred member for 10 years. Avis is the only company I've used for my rental needs and I usually have great service. However, my experience @ George Bush Airport a few days ago was awful! I have never (I mean never) been charged a deposit. I was not made aware of the deposit until I was at the counter to pick up the car. The credit card I had on file did not allow the $250 deposit. I was only $50 Short -Which is not the attendant's fault. I asked if I could pay the deposit in cash or with a debit card- nope. I asked her simply change the reservation to a smaller car. She claims she couldn't do it. Then I asked her to change the dates to return the car sooner- nope. All she did was tell me what she COULDN'T do.. she offered no assistance -only a smirk. I left - called customer care... they had me in a rental in 10 mins. Thank goodness I didn't have to deal with the people at the counter!! Everyone at this locations has no business dealing with customers. They should be on trash duty or something. read more

Literally the worst customer service experience I've had in my entire life. They gave my friend a bum car that broke down on the highway. Sent a tow truck to get the car. Left him and his wife stranded on the side of the highway with a 5 month old baby. The phone number on this page transfers you to a national call center. The national call center transfers you to emergency roadside. Emergency roadside tells you to contact the local office, which again loops you to the national call center. We went through this loop about 4 times, spoke to "managers", got transferred over and over again for hours, etc. I'm not the type to leave bad reviews. Usually only leave positive feedback on good businesses. I made an exception for the Bush Airport Avis Office. This business will exploit you, leave you and your family in a dangerous situation, and do nothing to help. AVOID DOING BUSINESS WITH THEM. read more

I would highly recommend renting from another company. The staff here are rude and disrespectful. They charged my card additional fees. They charged me a $125 cleaning fee because there was a small amount of sand in the floorboard on the driver's side. When I called to ask about the charge, the agent was rude and condescending to the point she resorted to name-calling and hung up on me. I would give them no stars if it were an available option. read more

Charged 500$ worth of insurance, we didn't ask for, on a 2 week 300$ rental. First we didn't ask for insurance on the car. Second how does it cost more then the base plan, never again!! Feels like a scam read more

Worts experience ever! I, just like others received a notification 2 weeks after rental that I was going to get billed a $125 cleaning fee. The car was dirty from the start, I had originally rented a compact car and I was given a different vehicle. I have rented vehicles from other companies and I have never encountered this problem. Other companies take pictures and videos of the vehicle before they provide keys, I was surprise this company didn't. I should have known better and complain since the start. We arrived very early and all I wanted to do was get to my destination. read more

First time renting a car in Houston, my rental was with Budget but they had a sign for us to see the Avis counter. My wait time was short and efficient. The agent was very professional and nice. Once we got the car we had no issues the entire time. It as clean and smoke free. Im really shocked to see the bad ratings, but hey everyone their own opinions. Thankfully I can say without a doubt leaving and returning car was textbook perfect. Yes I will rent from Avis if I return to Houston in the future. read more

Arrived around 8 PM, got a car with a loose bumper and was told to "just take a picture." I wasn't comfortable since I was using my own insurance, so I asked for a replacement. It took over an hour because no cars were available during holiday season, and I wasn't allowed to pay for an upgrade despite SUVs sitting in the lot. The replacement car had nearly 50K miles, wasn't full on gas, and shook dangerously over 60 mph. Horrible service and poorly maintained cars--avoid this location! read more

I have had bad experiences almost every time I have rented from Avis but unfortunately, I am forced to use them most times since our employer only uses them plus we get a discounted rate on non-work related trips. We are starting to think it's worth paying more to use another rental car company though! Last time, we had a car that wreaked of cigarette smoke & a broken passenger door handle that wouldn't even open from the inside. We immediately turned back for a replacement (that we waited in the hot parking area of the airport for over 30 min for) only to find the replacement car wasn't even cleaned. I have received dirty cars several times & twice I was told to go to a rental parking spot that had the incorrect car parked in it. I was stuck walking all the way back in & waiting in line to have the issue resolved. One time I was told the wrong car that had a key in it (which they admitted shouldn't have had a key in) & I pulled out only to be stopped by the person that was told to get that car. Another time this year, the worker told us to take a pickup truck parked in a rental car spot (claiming they were low on cars) but when we got in the truck. someone's trash & personal belongings were scattered all around it. The worker pulled out the 2 car seats & brought one in the airport only to figure out that it was an employee's car she put us in when we told her there was no key. Sometimes they have little to no cars left at some locations & customer service is very poor. I often have to wait a while regardless of what location I'm at. I was also changed $93 for gas recently on a car that I returned on full but thankfully I had the receipt as proof or they wouldn't have removed the charge. Clearly the person who checked the car in did not check the fuel level to see it was full at the time it was returned. I had the complete opposite experiences with 2 other rental companies I have used in the past year! read more

We are fairly new to visiting Houston and rented an SUV from Avis at the airport. When I walked up there was no line so service was immediate. It should come as no surprise that I had and exceptionally efficient experience. I asked you two ladies at the desk what it was like to live in Houston since I was there to see real estate and neighborhoods. Our purpose was to evaluate the potential of relocating / retiring from crazy high tax liberal California to zero tax conservative Texas. I had a long conversation with the two ladies at the Avis counter. I felt they were incredibly friendly with useful opinions and even disagreeing contrasting opinions about various neighborhoods. I asked them critical questions about flooding, hail and humid Summers. I would rate their responses as reasonably honest and critical at the same time. Beyond that I asked him where to go for barbecue and they also were fairly candid and recommending Pappas BBQ. They were fair-minded and critical. As for renting a car it was textbook perfect and efficient. I'm astonished to see two stars is the average here when the last two times I came to rent from Avis my experience has been text book perfect. read more

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Always have a bad experience here and I end up coming back because they beat anyone's prices. Every time I turn the car in, I have to insist they check the car in now otherwise two days later they finally check it in and get two extra days rental out of you. Although numerous complaints to management here as confirmed they can, the agents on the drive NEVER have printer devices. Once they check in, you need to take a screen shot of their device and then go to the counter for a print out. This is your only proof it was turned in on time. My last rental at the end of June after waiting for over an hour for a car and finally being upgraded at no charge I got to the freeway in a not so good neighborhood at night, I'm from Houston I know the bad areas, my low tire pressure light came on. I made it to West Houston and the next day went to Discount Tire who filled the tires and said I had a nail in one of them. I went to a local Avis office to try to exchange the car and they said nothing they can do I have to go back to the airport. Every two days I went to get more air as I was not going to pay for a repair to a rental. I explained this to the manager I spoke with to get my receipt and she offered an acceptable guest recovery. read more

The front desk is nice, nice car options. I did have a bad experience 3 weeks in a row where I was assigned cars and something would be wrong; 1st time the gave me a car they assigned to someone else , 2nd time the keys in the vehicle didn't belong to the vehicle, 3rd time the car wasn't in the right location. I didn't receive any feee upgrades or any perks for the inconveniences. read more

The worst car renting experience my husband and me have had so far! We rented a model Y thinking it would be problem free and easy to use(since we own a Tesla). Well , no! We had to return it the next day because it had a couple safety issues. Our youngest child figured it out. It would not lock when you walk away from the vehicle . This is a pretty simple function that should automatically be set to "ACTIVE". We attempted to change the setting in the menu, but it was locked out to not function. We also noticed that it never locks in general. Again huge problem! At this point, we are frustrated because we dont have time to return this car 35 miles away back at the airport. Finally, had to bring it back to the airport and get another vehicle. 3.5 hours of wasted time and we are now in a Mercedes EQ300. This is a grest SUV, but the charging infrastructure is weak in the Houston Metro area. DO NOT GO FOR ANY EV IN HOUSTON! Huge mistake! You are going to go crazy charging it. We went to six different charging stations. 3 of them were having issues. The other 3 had waiting lines. It would have probably taken hours to just get a space, and it was the day we planned to spend with our little kids and do what they wanted. Well, it didnt happen! At this point, we are double frustrated. Our kids are whining and getting tired. We found the station where we didnt have to wait that long, the Volta charging station. Oh my! What a mess! It literally charges a mile an hour with the 2 hour limit per car! So we returned the car with low miles, which we are going to be charged by Avis for accordingly. You know, how they do it! BUT..The avis representative was quick enough to sell you more saying the insurance we bought online will not cover pretty much anything because it is an electric vehicle. Instead of providing us with the list of charging stations that actually still function in the area. We had to call the evgo.com customer service to find out where to go to charge the car. Triple frustration! Whats the point of having a fleet of evs where you can't really charge them??? Thanks, Avis! Our kids will remember their trip to Houston for a very long time! read more

Please do not rent here. We were charged a cleaning fee for pet hair approximately one week after returning the car. Let me be clear, we don't have a pet. We traveled from Mexico to spend time with family and did not bring a pet/animal/etc. We have kids, but no animals. I'm not sure how this can happen...but be aware and don't rent from here. read more

Seinfeld moment Avis took my reservation but just didn't care to hold it. I'm an Avis Preferred member with all my documents and payment info saved. So when I was assigned a vehicle through the app, a Toyota Highlander I was expecting it to be waiting for me. Nope. No Highlander. Just a staff member who couldn't care less. With the excuse - apps crash. read more