We were a little confused picking up our rental vehicle. Got to the airport & we had to call the number to see what we had to do. Basically, we had to take the shuttle to the rental ctr then walk to the passenger pick up & they will send someone to pick us up to get us to the rental site. Got there & it was kind of ghetto. Restroom didnt have toilet paper or napkins. They need to make that office nicer and more attractive. The employees there were nice, I had no problems with them. I was in & out in about 20 minutes. The car that we rented had a broken window control on the passenger side. read more

Vehicle had footprints on driver side rug, in some sort of sand or brown dust. Vehicle had a big deep scratch on the passenger door, which ended on front panel.  I think car was not washed after the last renter.  Quality of car was not what I expected--plus I paid for an SUV, it was a Nissan Rougue, LOL. A crossover SUV at best. Customer service did not exist.  This location was not an in person transaction.   Unreachable agents via phone.  Unreasonable requests made by video agent: he wanted to see my insurance policy document when I declined to buy Nextcar's (this was after I showed him my DL with name and address, and my AAA insurance card with my name). Once I got an electronic copy of my insurance, he said I would still have to pay the $20 a day because my insurance was not appropriate, "deductible is too high, ma'am." This transaction took about 45 minutes, no joke! I will never rent at this or any Nextcar location.  My husband and I are in agreement with this, despite the fact that other states, with real agents live, 3D have been more reasonable. Our last transaction with Nextcar. read more

This is a comically bad organization. I never did get my car because of the various problems described in these other reviews. I'm still not sure if this is a legit company, but I am glad to have seemingly escaped their clutches. The confusing and perhaps nonexistent shuttle to get to their office led me to use Uber for the duration of my trip, and I am so thankful I cut my losses and canceled the rental reservation after they told me I had to show the declarations page on the well-known credit card card I use in order to decline their own insurance coverage. Run from this company. At least you'll be getting somewhere on your own two feet. read more

Awful awful experience. The instructions on how to access the place were incorrect and it was impossible to find a real live person on the phone. Probably wasted an hour and a half just finding the place then getting checked in thru their glitchy virtual service kiosk which kept disconnecting . PLEASE just use a name brand rental car service that's inside the main terminal read more

Words cant describe the HORRIBLE experience you will encounter if you rent from NEXTCAR. Run, don't walk away from this place. EVERY negative review is TRUE, take the time to read them. YOU HAVE BEEN WARNED !! read more

Beware! very sketchy business. Check in was a nightmare and took over an hour even with a reservation. We reserved car seats and one that they gave us was expired. read more

DO NOT RENT FROM NEXTCAR. The absolutely slimiest, ghetto-est, and funny rental car place ever. Felt like I was in an episode of Breaking Bad with the ridiculous aggression and high pressure sales tactics. I've never seen a sales person just lie about really simple things until this place. This is the only time in my life the salesperson challenged me to fight because I didn't want their liability insurance. Really! Laughably outrageous. So let me break their strategy down. When you use a rental car search they will give you rates 60-70% lower than any competitors. Seems simple. Enticing. The thing is they aren't in the rental car center that the others are at. They shuttle you to an off-site location that makes you feel isolated. Then they try to work their magic. As I was trying to check out my prepaid rental. They start offering add-ons. I noticed the price of the add-ons were way higher than my previous rentals. 14 bucks for insurance at Hertz, Alamo, enterprise, vs their 30, 50, and 70 dollar options! When I said I had liability insurance the agent said, comprehensive doesn't mean liability. And he got mad I disagreed. That's when it got magical. He started insulting me, calling me stupid (which I can be but not in this case) and losing his temper. It got so bad, he invited me to cancel my reservation. Which I gladly accepted. He was surprised and was said, "where you gonna go? Good luck walking!" I laughed and called a rideshare. He was so mad he walked out of the store after me. Once he realized that wouldn't have ended well he walked away. This all really happened. Let's mention their pickup at the airport. The email confirmation said to ride to the rental car center and they would pick us up. After doing so I called the number on the email for pickup. The operator proceeds to tell me that these were old instructions and I needed to shuttle back to the airport. Super annoying but I did it. After an hour the shuttle showed up. The driver I will say was pleasantly nice. Only problem is the van was a broken down mess. The seatbelt lock-in mechanism was broken and the jagged part that catches the seatbelt ripped my jeans. Totally laughable but another sign this place is rough. After all that, 2 hours total I finally got my rental back in rental center. Which Mr salesman guaranteed I would not get. Beware. Don't go there. Don't be a victim. Save your wallet of your 70 dollar rental will be 500. Worst experience ever. But....also the funniest. read more

Go anywhere else but here. There was 1 person working when we arrived and they don't even take your reservation. You go into 1 of 3 booths and video chat with someone. Right away, they scanned our credit card, drivers license, and insurance. Then the person started saying how our coverage was not enough (which it was) and we'd have to pay extra each day. We read the other Yelp reviews in advance so we knew this was coming. This was also the first of add on fees coming. We told them to cancel the reservation and left as soon as possible. The low price is listed online because they add on fees when you arrive. read more

Nextcar - One worker and 3 video conference booths - Car Rental Near Me - Houston, Texas

Have the shuttle pick up in a reasonable time. Have technology that works. And it technology fails, be able to help the client at the desk. We waited over an hour for pickup. When we got to the car rental, technology was not working. This was the WORST experience ever! read more

The car itself was fine. It was clean, comfortable, and the air conditioning worked well. Unfortunately, that's the only positive thing I can say about this company. In my opinion, this company uses predatory business practices and should not be trusted. What should have been a simple rental turned into over an hour of high-pressure sales tactics through a virtual kiosk, where we were repeatedly pushed to purchase insurance and other optional products. The biggest issue was the addition of a $17.99 per day "Third Party Administration Fee" that was never clearly disclosed when I booked the vehicle through Expedia. I prepaid the rental and expected to pay only the taxes and fees shown on my reservation. Instead, unexpected charges appeared that I never knowingly agreed to. Do not rely on their airport shuttle. It was unreliable, and when we returned the car, an employee actually suggested that if we left a positive review, he might be able to convince his manager to remove some of the extra fees and get us to the airport faster. That interaction alone told me everything I needed to know about how this business operates. Also, be extremely careful with toll roads. They don't simply pass through the toll--they add an additional $30 administrative fee, turning a small toll into an unnecessarily expensive charge. After reading many other customer reviews, I realized my experience was not unique. Numerous people describe the same pattern of unexpected fees, pressure to buy unnecessary products, and poor customer service. There are plenty of reputable rental car companies. I would strongly recommend avoiding this one and taking your business elsewhere. Saving a few dollars on the advertised rental price simply isn't worth the frustration, unexpected charges, and stress. read more

WARNING: COMPLETE SCAM - DO NOT RENT FROM THIS LOCATION NextCar / "stride" - 3200 Greens Road, Houston, TX 77032 My mother and I had one of the worst rental experiences of our lives at this location on November 28th. This entire operation is a scam, and I feel obligated to warn others before they lose their time and money like we did. From the moment we arrived, we noticed multiple customers already having issues. It took over 10 minutes for anyone to even acknowledge us. When we finally received "help," the two men working there were rude, dismissive, and completely unprofessional. We booked our rental online using a debit card, which the system allowed. However, once we arrived, we were told that we must use a physical credit card and would be charged an extra $75 fee simply because we did not have a physical card--even though we had both the debit card used to book AND a virtual credit card on hand. This requirement was never disclosed during booking. Both employees wore shirts labeled "Stride", yet this company name is nowhere on the NextCar website, and they refused to explain who stride even was. When we asked for a supervisor, we were told there was "no supervisor available." We were given a phone number that was supposedly customer service, but when we called, it turned out to be an insurance line, not customer service at all. After doing my own research to locate the legitimate customer service number, I was sent to an automated system with no way to reach a real person. To this day, I still have not spoken to a supervisor. When I asked the employee for his name or the supervisor's name, he refused to give either, which is wildly unprofessional and suspicious. While we were there, another couple told us they had been charged over $200 for a damage issue they did not cause. When they questioned the charge, one of the employees pretended to call 911 on them--but from where we were standing, it was obvious he never even pressed the call button. It was pure intimidation and manipulation. This tells me this company preys on customers regularly. We had already prepaid roughly $175 before arriving, and they still made our experience stressful, confusing, and completely unacceptable. This place is a SCAM, run by rude employees who lie, refuse to give their names, create bogus fees, and hide behind fake contact numbers. Save yourself the time, money, and frustration. Avoid this place at all costs. This location is operating with: Fake fees Fake customer service numbers Fake company names No supervisors Employees who refuse to identify themselves Employees who intimidate customers Policies that change on the spot Zero accountability Zero professionalism NextCar Corporate: I expect a response. Not an automated message. Not a script. A real escalation contact. This location is harming your brand and financially exploiting customers. Until corporate addresses this, I will be posting this review everywhere possible to warn others. If you value your reputation, investigate and shut this location down read more

Nextcar - run by rude employees who lie, refuse to give their names, create bogus fees, and hide behind fake contact numbers. - Car Rental Near Me - Houston, Texas

If I could give 0 stars I would. Absolute scam and waste of time and ended up having to get an uber. Every single person since the time we walked in was upset, calling it a scam, and walking out. No real person here, they're just virtual workers from India in little booths asking you to pay for anything over 50 miles, car insurance coverage even if you have full car insurance, there's only 3-4 cars in the lot. After almost 1.5hrs of getting no where we ended up having to just go back to the terminal to get a car rental last minute in the car rental circle. Completely unprofessional, waste of time and money and added on headache. Not the way you want to start your trip please AVOID AT ALL COST read more

Negative 100 stars! This was the most horrible experience I've ever had renting a car!! The location is inconvenient. There is no customer service onsite and you have to speak to an agent via video connection. They upsell everything and won't accept your insurance. They required me to purchase their insurance even though I had already purchased extra travel guard coverage for the car. The car was dirty. They make you do all of the work with no assistance! All of the customers were frustrated and many of them cancelled when they had difficulty onsite. The agent tried to bribe me with a discount in order to give a good review online. I turned him down and he was angry. Do not trust any good reviews on these sites! This experience was terrible! read more

I rented a vehicle through Booking.com for IAH airport. I got the same tactic of forcing me to purchase additional "loss of use" insurance. I showed him my insurance with full coverage and he insisted that the policy indicate loss of use in the policy. STAY away from this company. The cheap rate you get up front is only to draw you in and charge more. Stick with the big brands and get what you pay for. The entire lobby of customers were furious. STAY AWAY read more

l had to cancel my reservation for a next day rental. The rude rep told me that I should have made my reservation two days prior to get my refund read more

My second negative review of this scam rental car company. Just providing an update: I've filed two formal complaints--one with the Better Business Bureau (BBB) in Texas and another with the Texas Attorney General. I strongly encourage others to do the same, rather than just leaving a bad review. You can read my original review from 11/8/25, where I even attached a video of the interaction. What makes this situation even more absurd is that they didn't bother to refund my fee, despite denying me the reservation. Who do they think they are? read more

Nextcar - Car Rental Near Me - Houston, Texas

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RUN . . . Do not walk! No matter what unbelievable price they offer, you will pay a lot more in frustration. This company farms out every piece of the business and then refuses to take responsibility for anything. We arrived at their location late because: 1. The shuttle they promised never materialized 2. We had to pay to get there via Lift 3. When we arrived, there was a line, quite literally, out the door Late? Here's their answer to that. "Sorry, your reservation has been cancelled. You can get out of line, fill out some paperwork and try again." We watched this happen several times. I thought there was going to be a riot! Oh, don't let me forget the "personnel." They put each customer into a booth to talk to someone via Skype. I saw exactly three human employees. Two to move cars (one of whom dropped his cocaine bag on the floor and was chewed out by a customer for having it in the first place.) I suspect the third actual human was a body guard. Worse . . . We booked through Expedia. Nice vetting, Expedia. read more

STAY AWAY From this company. I was forced to purchase "Loss of use" insurance, even after I provided my insurance and credit card rental car insurance company. They used cheap rates to lure people in and then exploit travelers when they're vulnerable. LOWEST of the low. Shocked this company can operate like within US. Total shame. read more

Horrible Horrible and Horrible ‼ This place is a scam ‼ 0/10 Do not recommend The wait was so long some people waited over 2 hours ‼ I waited a hour and a half never again read more

Worst car rental company to deal with such a terrible experience, I'll make short and sweet if you have family with kids, stay away from them save your time and your vacation. On top of all that bad customer service. I wish there is less than 1 star. read more

Nextcar - Car Rental Near Me - Houston, Texas

Never again. Car was in terrible shape - needed oil change, rattled like a jalopy, even with only about 45k mi on it. Upsell was pure chicanery. We were told we could not avoid tolls and pressed to pre-pay the toll per diem. We were told they could only accept either personal insurance or credit card insurance but not both, even though they are redundant not mutually exclusive. We were told they would hold our credit card deposit for a month unless we gave a positive review then and there. Which, of course, we refused to do. read more

Dishonest business practices. These folks dont tell you when you book that the vehicle cannot leave the state. Then why do they market themselves with third parties in the same category with national car rental companies that do. Absolutely horrible. I can afford to lose a couple hundred dollars but for other folks who need that money. This is not fair and this business should be ashamed. read more

BE AWARE DO NOT RENT FROM NEXTCAR. They tried to give us a car that was falling apart and spray painted. IVE BEEN RENTING CARS FOR THE PAST 30 years and have NEVER been given a damaged car. They wouldn't accept my insurance bc it was from Canada. Even though my insurance covers me in the US I ended up being forced to pay an additional $50 a day instead of the normal $15 a day from ALL OTHER COMPETITIVE RENTAL COMPANIES. I was told to not leave ANY TRASH in the car or I would be charged $50. I was told I could only drive 50 mi a day and charged per mile afterwards. I was told to bring the car back full with gas or I would be charged $50 no other option I was told if I use the toll I would be charged $50 I had to sign 10 disclosures They opened at 6am and they can only sch the shuttle once you arrive The shuttle takes 30-45 min. We had to pay an uber bc we had to be at the airport at 6:15 Waiting that long to get to the airport is absurd. Their location on the maps is incorrect. Took us to a hotel. Which made us 10 min late and we almost missed our flight. I would give this co a zero rating if I could. I rented from here to save money and ended up paying way more then I would have if I rented from Avis a top rental car go. read more

I can't believe I didn't read the reviews before coming here!! What a terrible experience!! You follow the instructions to wait for the shuttle at the airport and after waiting 30mins call the company...they said we had to call for a shuttle!!! Then you arrive and we had to wait over an hour before getting the car. They would accept the Expedia insurance I purchased and made me pay for their policy. Then...oh it gets better!! They have the wrong vehicle for us! Far below the standard I booked. Please please don't waste your money here. It's shocking that the owner of this place doesn't read these reviews and address the systemic problems!! read more

Absolutely a SCAM agency. Prepaid for a rental period. Went to pick up the vehicle and - 1) Unlimited mileage was going to cost extra even though it was in the contract and prepaid. 2) Insisted I pay for toll usages I would not be using. 3) Forced extra fees for deductibles on my personal insurance policy which have no bearing on them whatsoever. 4) Forced an, in my opinion, unusually high deposit amount. All in all over double what the initial paid for rental would have been. I drove down the street and rented from another agency, got a nicer car and absolutely no BS nagging for extra money. read more

Offsite with a shuttle service that does not say of schedule. Then you better have insurance paperwork and prepare for insurance up charges. Buyer beware!!! read more

This was the worst car rental expérience I have ever had. The wait was awful and the automated customer service rep was no help. We were there over an one and a half dealing with the company insurance issue and then i was disconnected. They canceled my reservation because I was two hours late. I was not late due to any other reason that we were stuck dealing with the agent. Since it was booked through Expedia, I had already paid for the rental. NextCar said I wasn't going to be billed, which wasn't true. I checked my credit card bill, and expedía had billed me March 5. I would never recommend This company to anyone. It's a scam. read more

Have service! walked into a very shady outfit. 12 people in office not being served. First person been here for 2 hours try to get a car already paid for. No actual person until being read more

Just don't. I've rented probably a hundred cars over 12 years and this is the worst experience I've ever had. 1. My rental total was $200~ but they required a $500 security deposit(it will take 30 days to go back to your card, still waiting on mine) 2. Lady next to me had a $150 rental and they required a $1500 security deposit 3. This location is secluded so you're SOL once you're there. No other rental options unless you go back to the airport. 4. only 50 miles a day, after that $.80 a mile. When you've travelled over 2400 miles to see family and can't enjoy the trip anymore because of these snakes it's miserable. Do not rent with them because face value is cheaper. The small print will ruin your trip. 5. Toll fees - $50 per occurrence plus whatever the toll fee is. 6. They didn't tell me how much car seats would be until they were running my card for it. I would have bought some and returned them for the ridiculous fee they charged. Please save yourself the hassle - rent with ANYONE else. Also - their shuttle driver was not very nice. When I asked if he needed to see my reservation he refused to answer my question so I wasn't sure if I was even going to the correct place. read more

The worst experience renting a car I've ever had! I'd rather walk than rent from them! They won't accept your car insurance or the American Express coverage forcing you to buy there coverage! The whole experience of being picked up at the airport was a disaster! Expedia and Bookings.com should stop including this company in their options! read more

Never rent from this company!!! They scam you and charge ridiculous high insurance prices regardless of whether or not you have insurance or purchased extra coverage online. They make you go into little cubicles and talk to their agents virtually... super shady and RED FLAG! PLEASE TELL ANYONE AND EVERYONE NEVER TO RENT FROM THIS COMPANY! read more

DO NOT USE THIS RENTAL CAR COMPANY! I wish I could give zero stars, beyond shady business practice. I rented a car from them while I was in town for surgery and they tried to charge me a $275 "smoking fee" and sent me a picture of a grabba leaf via whatsapp???? I have never smoked a day in my life nor have either of my parents who were the only other passengers in the car. They are impossible to reach over the phone and have not responded to any of my messages via whatsapp since as if a photo of paraphernalia proves anything! Again I was in town for surgery and my parents were taking care of me!! I'm appalled and beyond upset. Shame on this business. read more

A scam! Don't book with them! Worst customer service ever! They want you to pay extra fees, it's takes two hours to get help.

Worst experience ever! I do not recommend this rental company based on my experience at the NextCar Houston IAH location. I booked a car through Expedia, and the instructions stated that customers could use their own insurance by providing proof of insurance and a declaration page, which I did. However, after arriving, I was informed that my insurance still did not meet their requirements, something that was not clearly explained during the booking process or in the instructions I received beforehand. I was then told I either had to purchase additional insurance from the company or would not get the car, despite having a nonrefundable reservation. As a result, I was unable to get the car and lost the money I had already paid. Another issue is that this location is separate from the main airport rental car companies. Once transported there by shuttle, finding another rental option became difficult and expensive, creating additional stress, time, and expense for my family after a long trip to Houston. read more

Run away from this place unless you want the WORST car rental experience of your life. Booked car/insurance through Expedia. Upon getting to rental counter found out Nextcar doesn't accept third party insurance. In order to get car I had to buy their insurance as well as other unexpected cbarges. I decided to cut my losses and walk away. Rented from Hertz at IAH without issue. Unfortunately AMEX was unable to get refund from Nextcar and I lost my deposit. I reported them to Texas Attorney General as well as BBB. The Shuttle Service from IAH to their satellite location is another nightmare you will get to experience if you rent from them. Again, run away very fast from Nextcar. . read more

*****WARNING***** do not rent from here. Your deposit which you WILL be charged will be held hostage. Your deposit will not be a pending charge. It will be a hard charge to your card and getting it refunded is virtually impossible. The car I rented was so dirty, I had to take it through a car wash before I drove to my friend's house. Also, be ready to buy additional insurance because your insurance that either you purchased online, which I did through Expedia, or your personal insurance will not be enough. An incredibly disappointing decision! read more

This place is the worst! It's not at the airport so you have to call their 800 number to be picked up. I was on hold 45 minutes and then it hung up. Calked back, 30 minutes later still on hold we saw their ONE van dropping someone off so got a ride. I paid through the travel service AND had proof of insurance and they STILL charged me $75 A DAY for insurance. Want your spouse to drive? Another $14.99 a day. Gonna use toll roads? Another fee or $90 if you hit a toll and didn't pay up front. The car had a vibration and tires were low on tread. Told them this when we brought it back. they inspected it, drove it around back, 20 minutes and a squirt with a hose later they put another family in it. Oh and the windshield had a 18" crack upper passenger side. Thank God we took pictures before we left with it. We were two hours behind from all the waiting. Never again. read more

Do not rent from them! I reserved a car and was told they were in the airport but they are not. I had to drag my suitcase all over the rental car garage before I could find the van to bring me there only to realize they are about ten minutes away. When we got there we were told we couldn't rent the car we reserved and paid for because we were going to drive out of state. The clerk was polite but indifferent but he did get us a ride back so we could deal with a rental company that isn't a fly by night business. read more

This was a cluster f***. The shuttle (as explained) fit the definition of about 4 shuttles at the airport. I asked the doubletree guy if he want to nextcar (since it was a hotel shuttle I was supposed to board). He said YES. He took me the to double tree and pointed me past the jackinthe box. I walked with my luggage. nextcar was not there. I looked on apple maps. It took me 1/2 mile the other way to a hotel. Nextcar not there. I look up the address on the website (note - you guys do not offer your address in the "find the shuttle" text. I know find that I am a mile away. Out of time, I call an Uber and simply Uber to my destination - because I was out of time to get the car. I have asked Expedia for a refund - and I best get it. This was a horrible experience. The best part is I called for help from nextcar twice. The first time it took 15 minutes to get through to someone. The second time, you guys put me on hold and never answered. It was more than 30 minutes on hold - and no one answered. I can safely say I will not try you again. read more

Houston car rental. Over 2 hrs to get my car. Had to supply an insurance declaration page to get the car (which I have never had to do at any other rental.) 60$ a day for insurance if you could not provide that. 3 other couples were all in the same level of unhappiness as we were. The woman who was working on my car flipped me off when I turned my back to make a phone call to get my insurance information sent from my insurance agent so I didn't have to double the price of my car rental. It is stationed off site from the other rental agencies, so it is another 12min from there in a car that seats 2 so we had to all take turns to get there. Car was ok. But dinged up and had stains on the back seat. No out of state trips. That did not affect me but beware. Worried I will not get my deposit back after reading other horror stories. the other couples and I all agree we would have cancelled if we could have got our money back. wish I could give negative stars. I hope the parent company reads this and makes some changes..... Especially their customer representative that flipped me off needs to be looking for a new line of work. I know the service industry is hard and try to be understanding but that is ridiculous. read more