The food is decent but lately, the service level along with the attitudes and unfriendliness you get from some of the evening bartenders/servers (Laura and Hannah) and Brett, who is the owner, is quite lousy. The owner is a classic narcissist and he thinks he is ALWAYS right. His m/o is to bully and intimidate you until you agree with him. From what I have observed, he can be rather disrespectful to his customers.
Tonight, I defended my 81 year old friend regarding the parking situation and I was told to leave the establishment by the owner.
Here's what happened. Currently as of Wednesday (4/17/24), there are no handicapped spaces available near the front door because a good portion of the parking lot including the few handicapped spaces that are usually available are being dug up due to water/sewer issues I assume.
My friend Dennis parked his vehicle directly parallel in front of the construction area by the front door. We had arrived at separate times approximately between 8:30 pm and 8:45 pm. At 9:03pm, (they close at 10pm), Brett tells Dennis twice that he needs to move his car in a very rude, condescending manner. Dennis can barely walk, he uses a cane and has very limited mobility. When Dennis was about to question why exactly, Brett again stated "Do I have to tell you again?". Brett then walked away. Our friend Matt was with us too and Matt and I both offered to go and move Dennis's car. Matt ultimately moved Dennis's car. When Matt came back, Matt was telling me and Dennis that it is an ADA law that public places MUST offer and HAVE AVAILABLE handicapped parking.
Here is the law directly from the internet-
The Americans with Disabilities Act (ADA) is a federal law that prohibits discrimination against individuals with disabilities. It was enacted in 1990 and is designed to ensure equal opportunities and access for people with disabilities in various aspects of public life, including employment, transportation, and public accommodations. For the restaurant industry, ADA compliance is essential to ensure that individuals with disabilities have the same opportunities and experiences as everyone else. Restaurants must comply with the ADA's accessibility requirements to provide equal access to their facilities and services.
Who Regulates ADA Compliance for Restaurants?
ADA requirements for restaurants are enforced by the Department of Justice (DOJ). The DOJ has the authority to investigate complaints, conduct compliance reviews, and initiate legal actions against businesses that fail to meet ADA standards. They also provide guidance and technical assistance to help businesses understand and implement ADA requirements.
Non-compliance with ADA regulations can result in serious consequences for businesses. Restaurants that fail to meet ADA requirements may face legal action, fines, and damage to their reputation.
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To continue- One of the employees overheard the three of us discussing the situation and like a child would do or a snitch in jail, went to inform Brett. Brett then comes out from the back kitchen area and says to me, "Greg, you have a problem with me telling Dennis to move his car?" I reiterated what I learned from Matt regarding ADA to Brett and Brett stated he didn't care if Dennis has a problem with walking and he reiterated Dennis couldn't park where he did. Dennis and I have been frequenting this place for several years, usually getting good, friendly service. But lately, the girls and Brett have been displaying surly attitudes towards us... I said to Brett that Dennis is a good customer, and Brett said in front of all of us that Dennis is NOT a good customer. Like WOW, really??? During the escalating discussion, I called Laura the B-word, which I regret now, because I usually don't call people names, just not my style, but in the heat of the moment, I was very irritated that this was all happening. At this point, Brett told me to pack up my food and leave the restaurant.
Looking at the review on here from 2/20/24 by Julianne L., I have also witnessed this happen on several occasions over the last few years.
I used to be a very good tipper at this place, giving anywhere between 25-30% but lately, since service has really sucked and the piss poor attitudes too, I just lowered my tip amounts. I don't expect "red carpet" treatment but I do expect a friendly hello, how are you? Have a good night, see you next time, sorta thing. I started to feel a very cold, unwelcoming vibe in the recent weeks. In my opinion, this is a very low class environment. Matt even agreed with us that the service and attitudes are poor. I have seen the bartenders / servers drinking alcohol while performing their duties... I would NOT return EVEN if given an apology. My money will spend anywhere and I am sure I will get much friendlier, welcoming service. read more