ADVICE TO THE OWNER: Please take French Fries off of your menu. If you're not going to make them right, then just stop serving them. We've been going to your restaurant since the first week it opened and up until last week (Feb 2026). Your fries are consistently, terrible. Limp, dried out, no taste, even after we send them back they still come back terrible. Other than that, we love Pub Frato. read more

1/5 Stars - if you are coming with any allergies - close the door - you won't be considered. This was an incredibly disappointing and concerning experience. My husband is gluten free for medical reasons. When he ordered, he specifically confirmed that everything, including his beer, was gluten free. Despite that, the bartender served him a beer that was not gluten free. When we pointed it out, the bartender simply said, "Sorry about that, I'm new here. I don't know that stuff." A dietary restriction like gluten isn't something staff can afford to guess about. If you're unsure, you should ask someone before serving a customer. The shift leader's response made the situation even worse. She rolled her eyes, seemed annoyed that she was called over, and said, "Okay... sorry. I'll take the beer off." There was no genuine concern that a customer had been served something they specifically asked to avoid. The manager eventually came over and apologized, saying that he needed to better educate his staff and that the mistake was ultimately his responsibility. However, after a frustrating discussion, he told us he would comp our meals, but that we needed to "take care of my staff," even though neither employee involved offered a sincere apology or accepted responsibility for the mistake. Mistakes happen. What matters is how they're handled. Serving someone the exact item they asked you to avoid, then responding with indifference and expecting the customer to reward poor service, is unacceptable. If your restaurant advertises gluten free options, your staff should be properly trained on what is and is not gluten free. This experience left us with very little confidence that dietary restrictions are taken seriously here. read more

We stumbled upon this place while shopping this afternoon and decided to split appetizers and drinks. Cute gastropub with rustic decor, fast service, and our server was on top of everything. Great personality, balanced his timing, and made sure we enjoyed our visit. read more

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Another good lunch with four couples. A few people were sitting at the bar. Children were with families. On a Sunday the noise level was loud, but we could still hear to talk. Maddie took our drink orders first, served those, then took our food order. She was great. Sandwiches included fries. The three Shrimp Tacos were delicious. The Short Rib Melt was on nice thick bread. The large arugula salad with Burrata had large croutons, and the turkey Reuben was piked high. All were made very good. The Breakfast Skillet had overcooked or dried potatoes and too many of them. The eggs and sausage were good, tho more sausage was needed. Overall we enjoyed our time, and had a nice picture taken of us. Reservations recommended. Walk-ins welcomed. read more

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Food we got the chicken dip appetizer. Chips were perfect and the dip was good. Needed something a little more to make perfect but was good. The marshmallow manhattan was probably best manhattan ever had. I'm not a big fan of vermouth and it was a perfect blend of all the flavors. We also got the short rib sandwich with truffle fries. Sandwich was super tender on the meat and flavor was great. Truffle fries needed a little less of the oil. Was a pool at the bottom of tin my fries were in so didn't get to eat all my fries. Service was spot on. No issues Ambiance was a great vibe and the windows open on a nice day was great for enjoying the breeze. read more

Pub Frato - Chagrin Falls - Buffalo chicken dip and chips. - New American Near Me - Chagrin Falls, Ohio

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Wings with pub sauce, Ahi Tacos, and short rib tacos were all very tasty! First time going and will be back to try some other items. Very casual and upbeat ambience and the service was great. read more

Very pleasant experience, Marc my waiter was more than friendly, informative, great guy very attentive and very charming

Cute place with a good draft list. Tables are a bit tight together but maybe that was because we were there around happy hour. Got good recommendations from our waitress with the beef stroganoff and the short rib pierogi. Don't really love short rib but I liked the combo of meat and potatoes. The goat cheese was a bit off but with a side of sour cream, really good. And my husband loved the beef stroganoff. Certainly a higher end version and tasty! We will be back but during HH to take advantage of the deals! Also no outdoor space which is a bit of a bummer but a nice garage window for some cool air. read more

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I think other reviewers are a little hard on this place. It's a nicer than usual pub atmosphere with really good food and service is a bit uneven (meaning depends who you get) but if it's a busy night just have a little more patience than usual understanding that many people are stopping the servers just for a drink or two so makes it more challenging to get food orders taken and into the kitchen but I thought the service was fine under the circumstances though a friend didn't think so. I'll definitely return as the atmosphere food and prices were all great! read more

Pub burger is always a favorite. Today made some modifications - per our server's recommendations and took the sandwich to another level. Can't wait to go back! read more

The food was good. The service was very friendly and attentive. The ambiance was very warm and friendly.

Amazing food and really good service. Also really great price and great ambience! Stopped here after shopping and I highly recommend

This is a cute spacious pub. They have a great beer menu and a few fun weekly specials: Taco Tuesday Wine Wednesday Ramen Thursday Their happy hour is Tues-Fri 3-6pm and have 1/2 of apps during that time. We got the chicken wings, pub burger and beet salad. The wait staff was quick and polite with orders and our food came out in a timely manner and the food was good. Parking in the area of chagrin is a mess. I wish they had specific parking spots for this place. read more

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Decent food decent bar, can get really busy quick. Great specials on food with attentive servers. Atmosphere was pleasant at the bar. Good selections a little limited so check menu before ya arrive to make sure it has what your in the mood for read more

Michael was our server. We went for a late lunch. Friday date time. They weren't overly busy at 1 pm, but had a handful of tables and people at the bar. They had a great beer list and full bar. They also offered a Lenten menu. Ordered the pretzel, clam chowder, tuna melt and poke bowl. Since it was local, I ordered the 8th day fall of the black knight porter. The Porter was awesome !!! The poke bowl was really tasty. The tuna was fresh and the say e over tortilla chips was really good. My husband liked his clam chowder, tuna melt and fries. A tad pricey for lunch, but it was tasty. read more

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This was unexpected. For some reason, friends have told us that that didn't have the best time here. We had a pretty good time, with good food. The environment is LOUD! But once you're seated and talking, it fades away, just becomes part of the environment. We started with Poutine fries....they were so good! The fries were tossed in gravy rather than having it poured on there. I would have wanted the cheese curds to have melted more, but it was a great combo! I had the rib melt, good portion of meat, bread was thick, maybe a little dry. They do give you horseradish aioli but maybe some of that gravy would be amazing with this dish. I also got a side of truffle fries for extra $2, not sure if I noticed the difference. She got the chicken taco ‍, it was okay. It was moist and flavorful. Great beer and cocktail list. We'll be back, we plan on sitting at the bar and enjoying some drinks and poutine fries. I believe the owner suggested to get it with the short rib next time. We may just do that! read more

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Stopped in for lunch today and had the short rib melt. It was delicious. Service was quick and the place had a chill vibe. Would definitely repeat as there were a few other menu items I'd like to try. read more

Pub Frato - Chagrin Falls - Short Rib Melt - New American Near Me - Chagrin Falls, Ohio

Great food. Gave me a free refill and the waiter came with my food so fast the service was great. They had the nfl draft on and it was nice that the waiter asked if i wanted to have a table were i could watch! read more

Pub Frato has quickly become a favorite, casual dining option for us in Chagrin Falls. Brunch and dinner are reasonably priced and we love sitting near the fireplace. Family friendly environment and kind staff. I do wish they had more gluten free options on their menu. read more

The menu options here aren't too bad, but the prices don't always match up to the amount we get. I got the Mac and cheese with buffalo chicken and was disappointed with the size of the dish. This cost $20+, but it wasn't worth it because the Mac and cheese part didn't have much flavor to it. At this price, I would expect them to bake it with some brown showing like other places do. The best and only good part of the Mac and cheese was the buffalo chicken, which tasted great. They should sell just the buffalo chicken on its own because I wish I could order just that. I had to order the pierogies, which tasted alright - not bad, but they could easily be frozen ones that were reheated and piled with toppings and sauce on top. The Nashville hot chicken sandwich actually came with a decent amount of chicken, so that's probably one of the better items to get here. I noticed someone else ordered the tacos, and they looked like they came on single flour tortillas, which isn't appetizing to me. Luckily, happy hour started when we were still there, so I got to try the truffle fries. I enjoyed both the sauce and cook on the fries. I wish there were more items to choose from on their happy hour food menu. read more

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Had another great meal at Pub Frato! The food was great, service was good and it's a fun atmosphere! I had a turkey club and my husband had the fish and chips and we both enjoyed our meals very much. There's not too much to say about the spot other than everyone should definitely give it a try. read more

We were very impressed with this place! The menu had so many good options that made it hard to choose! We had calamari and poutine for appetizers. The poutine was SO good! The calamari was good, but not so great that we talked about it afterwards. One of us had the hamburger with Brie and said it was probably their new favorite hamburger. The fries were pretty good but could be crispier. The mac and cheese (short rib and Buffalo chicken) were amazing. The short rib melt was also good! I would say the poutine, hamburger, and Mac and cheese were the highlight of the night! Our waitress was super friendly and helpful!. They also had a great beer selection! We will definitely be back. read more

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Cute little local pub. Great for a quick dinner or meetup with friends. Intimate and cozy. Double sided fireplace. Staff was very friendly. Made us feel like part of the regular crowd. Diverse menu. Pub fare. We had the clam chowder. It was creamy and with a bit of kick. Chunks of potatoes and clam bits. Not the boring old New England style. I tried Collision Bends new Blackberry Sunset Wheat on draft. Cocktails, wine and many beer selections. I love the old world Italian flair. Tons of photos from the days when a night out meant dressing up. This place is casual though. read more

Pub Frato - Chagrin Falls - Love the old world photos - New American Near Me - Chagrin Falls, Ohio

Sunday Brunch: Our order was Berry Brioche French Toast & a Short Rib Melt with French Fries. Coffee and orange juice to drink. The serving sizes were good. The food taste was good. The Short Rib Melt was very flavorful and tender. The fries were only okay, just a fresh cut they could have been hotter. My brunch companion ordered the French Toast berry free with just maple syrup. The maple syrup was scarce. There was a nice flavor but was a bit dry. After we received the food, no one came back to check on us. No refill on coffee. The ambiance was very nice, and the bathrooms were very clean. There were plenty of servers who were enjoying each other's company. Everyone was pleasant, just no follow-up. For not being busy, the customer service could have been better. This was the first time here. $47 plus a tip. read more

Visiting from California. Fell in love with Chagrin Falls. Small town charm and there is an actual water fall that is close to the location. Ordered the Pub Burger and it was the bomb. Patty is super juicy and vegies are fresh and crispy. For dessert we had the Brownie. The portion is huge, four people can share. Our server is also lovely and always checks on us if we need something. Overall the experience is great. Wish we have a place like this in California. read more

Pub Frato - Chagrin Falls - New American Near Me - Chagrin Falls, Ohio

We were thankful for the vegan tacos and the cauliflower wings. The two places we were counting on were closed and we were hungry. Nice staff and manager encouraged us to stay and was kind enough to prepare the tacos even though it was a dinner item and we were there for lunch. It would be 5 stars except for not having a vegan sauce for the "wings" and they were a bit too greasy; even for fried food. The tofu tacos were great! read more

I had a great tequila flight. And the short rib tacos and they were delicious. My wife had the blt and it was fantastic. We thoroughly enjoyed everything we had here and will definitely be back! read more

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Don't honor reservations.... If you book a reservation, just be advised that they may not actually have your table.

Always amazing service, delicious food, nice environment and clean. One of our favorite places to go eat lunch and dinner.

I have been here multiple times and let me tell you... blown away every time. My partner ordered the scallops. TO DIE FOR. All of the appetizers were delicious! A younger, astute gentleman, I believe to be the owner checked on us multiple times to make sure everything was up to our standards. Our expectations were blown away. We will be back soon! read more

Woah. This place is awesome. Amazing service and friendly staff. Came on a Sunday football afternoon and they had the games on the screens. It's not a sports bar by any means but very sports friendly. Nikki was our bar tender and was great. I ordered the blackened chicken sandwitch. Great flavor and chicken was cooked perfectly. I had order the truffle fries but the regular fries came out. Quickly fixed by friendly staff. The only reason this is a 4 star review is that the bloody mary I had ordered was a pre mix zig zag. Nikki crushed it by adding some spice and topping it with well cooked bacon, pickle, jalapeño, and an olive. I would love to see a bit more creativity. I am confident the staff would create a great house made mix. Enjoy. Must stop when passing through Chagrin Falls. read more

Pub Frato - Chagrin Falls - Bloody mary. - New American Near Me - Chagrin Falls, Ohio

Atmosphere is pretty cool, service is respectable that is about the only positive I can state. Thursdays they have BBQ. Who am I to pass up BBQ. Well I should have. 27 $ for oven baked ribs. Not even a dry rub on them. Spectacularly dreadful. The corn bread was some how not good, stale. The slaw was decent. They have truffle fries that they have the nerve to charge 14$ for. There was nothing truffle about them. Just run of the mill fries that you can order at any dive bar in the 216. The shrimp tacos looked pretty pedestrian as well. If your looking for decent food skip this place. read more

Great place to get burnt bitter most awful brussel sprouts. When we showed the waitress, she said it's suppose to be like that!! The tacos are thick flour tortillas with little filling. Fish and chips and the drinks were good. read more

I like this place a lot. Amazing burgers. Great pub atmosphere. Not a place to go every week but when in need of a burger it's the spot.

Came here on a first date last year and rather liked it. It was a Tuesday night so incidentally, it was Taco Tuesday, which was fine with us! It did come with 3 mini tacos and some...fries, I think? Taste was fine, menu selection was fine and the location has parking! There was plenty of seating, ambiance was relaxed, not too loud and décor was cool. We liked our server too. read more

1. They won't take take out orders. In a pandemic. 2. Staff was not wearing masks. In a pandemic. In the county with the highest COVID transmission in Ohio, and one of the highest in the country. 3. I paid extra for truffle fries. Just got plain fries. Totally appreciate that folks are short staffed. Literally, I was the only patron there when I arrived. And, I tipped well even though it was to-go. Will give it one more chance and adjust rating if it performs to a better standard. read more

Pub Frato - Chagrin Falls - Rip Raintree! - New American Near Me - Chagrin Falls, Ohio

I'm writing this review solely on customer service because I cannot give feedback on how the food was. The reason I can't give feedback on their food, is that we never ate. It was Sunday mid-day. There were very few people in there and only one or two people seated at the bar. We sat at the bar and waited for over 15minutes, as one server/bartender, after another, after another, walked in front of us. There were at least five different people around the bar area, either talking or walking around, but not one person said hello or I'll be right with you. After 15 minutes we walked out. read more

Excellent place. Great service, wonderful drinks and awesome food. Really great vibe especially at Christmas. Cauliflower wings were out of this world. read more

Serendipity must have brought me to this fantastic pub. I was blown away by the phenomenal service (special shout out to Captain Tarah) and the Thursday night ramen is spectacular. Lauren, behind the bar always brings me a new drink before I even ask. Delicious food. Outstanding service in a great location. Can't wait until the weather is nice enough to open the garage doors. read more

The food was delicious and I loved their drink selection. Their appetizers are a good size and we split two between five adults without a problem. read more