just quite literally had the worst experience ever.
Walked into this cafe hoping for much better, I'm going to start off with the manager ABBY.
My friend & I walked into the building, to where my friend asked if she may use the restroom. The male worker replied yes.
Although Abby wasnt to happy with the response, she gave a rude glance and continued doing what she was doing.
While my friend was in the restroom, I decided since the manager seemed upset, that I would purchase something to make up for my friend just using the bathroom.
I went ahead and purchased a "yogurt parfait" that had strawberries and blueberries that came also with granola on the side, it was labeled as YOGURT PARFAIT nothing special or anything different stated on it.
Cost $4.85, and was served to me efficiently.
stepped out of the building to wait for my friend, and decided to try the parfait.
Upon opening the item, and taking a small spoon sample-- my taste buds were astonished.
This was not normal yogurt, but SOUR almost like it's expired. To me it was like Greek yogurt, or anything other than regular yogurt.
I decided to let the cafe know, and see if I may exchange for a different item or get a refund.
Entering the building again, I let Abby know my issue and apologized profusely for the misunderstanding.
She was not having it, she said "welll.... you already bit it soooo..."
And I let her know again that the yogurt was sour and not regular yogurt.
Abby continued to sound robotic and repetitive, I then asked if I would atleast be able to exchange it since I did not fully even take a bite I just tasted it briefly and gagged.
She said no very quickly, so once I explained to her yet again what kind of yogurt it tasted like she proceeded to walk to the back without saying anything and brings out the bottle of yogurt.. to not only prove my point but to show me what type of yogurt.
This wasn't regular yogurt, she showed me the bottle that stated it was DAHI YOGURT.
If you look up DAHI yogurt which she probably should have before coming out to the front with it, it states it is INDIAN INSPIRED VEGAN & GRASS FED YOGURT.
I ended with asking her again, if I would be able to get a refund since it was not tasteful let alone pleasant. Needless to say I left the building with no refund, no item in exchange just her talking about me to and to me while I left.
really didn't expect this to be a big issue, you would assume a small shop would like all their customers to be happy, and think of them highly.
Overall, if you come here make sure you know what kind of brand/ingredients it is in your food, cause if you don't like it--you either eat it forcefully not wanting to waste money spent or throw it away.
DO NOT COME HERE DO NOT COME HERE
can't believe the energy of the manager, absolutely rude and not understanding. read more