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    Siren & Proper Celadon

    5.0 (1 review)
    Updated over 3 months ago

    Services - Siren & Proper Celadon

    Eyebrow services

    Makeovers

    Makeup application

    Siren & Proper Celadon Photos

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    5 years ago

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    Elegant On Arrival

    Elegant On Arrival

    3.0(2 reviews)
    4.3 mi

    I wanted to share my experience with Elegant on Arrival in hopes that it helps future bridal…read moreparties make informed decisions. When I sat down for my appointment, I explained the hairstyle I wanted. During the first pass with the straightener, there was a significant amount of smoke coming from my hair. I immediately stopped the stylist, Christina, and explained that my hair is extremely sensitive to heat and asked if she could lower the temperature to avoid damaging it. Her response felt defensive rather than reassuring. She stated that she had been doing hair for 15 years, had never burned anyone's hair, and knew what she was doing. While she did lower the straightener temperature, I felt my concerns were dismissed. Throughout that interaction, she laughed and seemed to brush off what I was saying instead of taking my concern seriously. Later, while curling my hair, I became distracted because my best friend, the bride, was opening a sentimental gift. Afterward, I realized the curling iron temperature had not been lowered as requested. I washed my hair today, and it now feels extremely dry, brittle, and straw-like. I understand that heat styling is part of the process, but I specifically communicated my concerns beforehand because I know how sensitive my hair is. Instead of feeling heard, I felt like my concerns were ignored because the stylist believed she knew better than I did about my own hair. Beyond the issue with my hair, I was disappointed by the overall professionalism and customer service. Throughout the morning, the stylist came across as condescending and difficult to approach. She was not warm, encouraging, or enthusiastic, which is especially important in a bridal suite environment. One example occurred when she finished styling the bride's mother's hair and asked for payment. The bride's mother mistakenly mentioned getting a check, and the stylist repeatedly responded in a condescending tone that checks were not accepted while chuckling and that it was "clearly" stated on our policy. It was an honest mistake, as cash had already been withdrawn for payment the day before. The interaction felt unnecessarily rude and embarrassing. I understand that there could have been some past experiences that brought her some stress with the mothers response to getting a check, but that was not a professional interaction. My biggest concern is that I felt completely dismissed when I expressed concerns about my hair, and I am now dealing with what appears to be heat damage as a result. She mentioned that in 15 years she had never burned anyone's hair. Perhaps that's true, or perhaps no one has spoken up about it before. Either way, you can count me as the first. Equally disappointing was the atmosphere that was created throughout the morning. What should have been a fun, relaxing experience getting ready with my best friend on her wedding day instead felt like walking on eggshells. No one should feel uncomfortable speaking up about concerns while receiving a service, especially during such an important event. I understand that working bridal parties can be stressful and demanding, but if you choose a career in customer service, knowing how to style hair is only part of the job. Knowing how to communicate professionally, listen to clients, and make people feel comfortable is equally important. Unfortunately, I left feeling dismissed, uncomfortable, and disappointed. There were also issues that the family had with her professionalism and communication leading up to the wedding, but those experiences are not mine to share. I am sharing my experience because if someone tells you that their hair is sensitive to heat, that concern should be taken seriously. I hope this feedback encourages better communication, more respect for client concerns, and a more positive experience for future bridal parties.

    Aubrie was so incredible! She did my wedding makeup (& bridesmaids). The wedding itself was 90+°F &…read moremy makeup did not sweat off at all. She brought so many smiles to our getting ready room-- I would give her a 100/10 if I could.

    Photos
    Elegant On Arrival
    Elegant On Arrival
    Elegant On Arrival

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    Urban You

    Urban You

    3.9(7 reviews)
    0.4 mi
    •$$

    I decided to make a last-minute appointment to get my eyebrows done and Urban You had an…read moreappointment for that afternoon. It was a little confusing to get into the building just given it's off of the east beltline but when you walk in it's very clean and well marked. The entryway was absolutely beautiful and the establishment was extremely clean. My aesthetician was great and very prompt in helping me in addition to completing the appointment in a timely manner. There are a lot of different services that you can have at urban you and I'll definitely be considering a facial at some point in time. The costs or what you would expect for the Grand Rapids area but the convenience of same-day appointments and online scheduling was key for me. I'll definitely be coming back.

    I've been a customer getting Botox and lip injections for 4 sessions- never had a problem until Im…read moreI went to this location - my Botox was increased so I thought I'd have more tightness. I spent more money than ever before and I still have deep frown lines and crows feet. I got around 55-60 units. So you'd think- I'd be tight, but I'm absolutely not. Highly disappointed. I actually think the estheticians/nurses don't actually put a full unit in and actually just do half so the customer keeps coming back for more and more. So they're crooks and liars. 60 units on a 30 year old should NOT have the deep from lines and crows feeet I have they completely fooled and tricked and lied to me to try to get more money out of me I've lost all respect for this company. Definitely going somewhere else. If you want good truthful care STAY AWAY

    Photos
    Urban You
    Urban You - FRWN LINES after "60 UNITS"

    FRWN LINES after "60 UNITS"

    Urban You

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    Siren & Proper Celadon - eyelashservice - Updated October 2026

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