After having a local (San Jose) piano service completely flake and not show up for a timed piano…read moremove I contacted a piano store that recommended APM. I spoke with Vidal who immediately provided a reasonable quote and pickup day, time to be determined. As promised Vidal called the delay before the scheduled pickup with a accurate pickup time. Vidal and his crew were prompt and efficient. The transfer was completed quickly, efficiently and without a scratch. I highly recommend APM !

I'm not joking when I say they nearly tipped my piano over when they took it off their truck. They…read morealso did not have the basic equipment needed to be able to move the piano over a stepping stone walkway. In addition, the piano was not wrapped, and the finish was exposed. You just have to hope and pray that they don't bang it into something. I will give them credit for being able to squeeze my piano in to a tight space, but overall I thought they could have been much more professional.

Randy Chastain is a piano technician in San Leandro, CA. She sells and refurbishes beautiful old…read morepianos and tunes pianos for symphonies and novices alike. I recently purchased a older piano from Randy and I can' t say enough about her. I chose an amazing Krakauer piano at a very reasonable price. The piano is probably at least 80 years old, but the beautiful hardwood and ivory keys are in great shape. Most importantly though, the sound is phenomenal. Not only because of the great materials that the piano is made of, but also the care and love that Randy put in. If you are shopping for a piano, check her out. You will be glad you did. Thanks Randy!

I've been a preofessional musician and pianist most of my life and have had pianos for over 60…read moreyears. Occassionally I've found an "adequate" tuner to keep my grand at its best. However, Randy Chastain is the very highest calibre technician I have ever had the pleasure to employ. She is more knowledgeable and professional than I ever thought possible from someone who would grace my living room and work on my instrument. I always knew there had to be someone this good out there- I just was never able to find him/her. Now that I have, I will NEVER use another tuner/technician as long as she is close enough for a house call. I highly recommend Concert Pitch tuning without reservation.

Quick to respond to a quote after I described the piano I was given in the 1970s…read more Was clean with repair materials and explained everything as he went along. He did not try to sell me an expensive "restring" which I was concerned I would need. I will use Daniel again in a year or 2 as needed. ------ I updated from 4 to 5 stars as he is very attentive to his rating and is willing to fix anything I still have concerns with. Excellent customer service.

Daniel did a great job of repairing and tuning my piano. He ven made some suggestions about how I…read morecould make it sound better in my space.

As others have mentioned, John is very good at doing his job. We used him to move a 1930s 5'2"…read moreBaldwin baby grand for a very reasonable price, and he's insured, so we have assurance the piano will arrive in good shape. He even re-tighten up some mounting plate screws that were lose from when we purchased the piano. The only thing was I was surprised to see him show up with a pick-up truck and a trailer instead of what he said originally was a box truck. Apparently his truck was in service. No wonder he's really good, fast, and safe, he's been doing this for over 18 yrs. He used to work for another company, .... Sound Piano, but after the company didn't take care of him he started his own biz. Good for him! He really knows what he's doing. His communication was also excellent. His son was also a big helper. I really appreciate family business like this. Plus he's local in Pleasanton. Not only he's good with moving pianos, he's also very good with piano tuning, voicing, regulating, and restoration. He has a warehouse full of pianos to be restored. His operation is low cost and he has a ton of good quality pianos at reasonable price. He also lets you know how to take care of your pianos, especially old/antique ones like what we bought.

I have used the services of Fancy Sound Piano three times over the last 4 years. The first time…read moreJohn helped me move a small grand piano from a house with very tricky twisting stairs. I don't know how he managed it but he got the piano safely out and to my new place. He also tuned it for me. The next time I called John was to move he piano out of my apartment and to store it for me. He took it to his temperature controlled storage facility and stored it while I was working abroad for 2 years. It was great not to have to worry about it while I was gone. Just last week I used Fancy Sound Piano service again. I needed to move back to the east coast and wanted to try to take my piano with me. I called John and even after 2 years he remembered me and my piano. He arranged to deliver my piano to my shipping company's truck. He brought the piano all safely wrapped up, in a piano truck stand to hold it for its cross country trip. His moving company brought a special fork lift and placed it in the moving truck and strapped it in. His service and care with my piano was incredible. I highly recommend Fancy Sound Piano for any of your piano needs.john is both reliable, punctual, careful, and knowledgeable.

I had such a great experience! Thank you for your very last minute help moving my grand piano. I…read morecannot recommend Luis enough for being kind and courteous, perfectly on time, with excellent communication, all at a great price. He went above and beyond checking all the keys when one got stuck, and offered help with my old piano too. 10/10 would hire again, highly recommend. Thank you!!!

We recently moved our piano and used Royal Piano Movers for the job. They gave us a great price…read more Things that could be better: 1. Giving a pickup time in advance without the customer having to reach out specifically requesting it. 2. Our piano front edge was dented because they placed the metal part of the strap there. An easily avoidable mistake.

After my Grandmother passed away, her home was going to be sold with the Grand Piano that had been…read morein my family for over 50 years. As I sat and thought about it, I couldn't let that happen, so I found Sweet Sound Piano. I got so lucky that they just happened to be in the area and came over within a few hours, picked up and stored the piano for 2 years because I didn't have the space for it at the time. After purchasing another home, I had the perfect place for it, they delivered my piano and it was in perfect condition! I highly recommend Sweet Sound, they did an amazing job for me. I have read some of the other reviews about them trying to sell services, etc. and honestly, I don't understand what's wrong with that. They are a business and if they have products and services that help preserve the fine instrument, why would they not offer those services? They offered additional services to me as well, I chose what I wanted and said no to what wasn't important to me at the time. I'm adding this in because I am going to choose to use them again soon and I am very happy with their service and my decision to continue to use Sweet Sound Piano!

Piano repair and tuning by Jim with Sweet Sound Piano was amazing! Our piano needed several keys…read morerepaired and hadn't been tuned in over 40+ years. After some much needed TLC by Jim, he brought it back to life! He was friendly, knowledgeable, and easy to work with. We highly recommended his services for any of your piano needs.

Tommy did a great job on cleaning and tuning my piano since it hadn't been done in years. Now it…read moresounds great!

Jian Min was responsive and professional. He showed up on time and did a good job…read more As my piano hadn't been tuned in a long time, he provided the option of a longer one time tuning or two separate tuning sessions one month apart. Given that the price difference was minimal and that it would have been easier for him to do a single session instead of coming here twice, I appreciate that he recommended the separate sessions to give the piano time to settle before subsequent fine tuning. He also recommended an in-piano dehumidifier as my location is very humid (which is true) and there are visible signs of moisture damage inside the piano. I appreciate that he informed me of this, but without being pushy about it.

Susanna at San Ramon Piano was fantastic from day one. She took the time to really listen to what…read morewe needed and helped us choose the right Kawai digital piano without any pressure. She was thoughtful, super patient, and genuinely kid-friendly throughout the whole process--and she also worked with us to get a great price. We liked the experience (and the store) so much that we ended up starting lessons here too. We've now been coming weekly for a couple of months, and Susanna has been amazing with our 3-year-old. She's patient, encouraging, and great at keeping lessons engaging for such a young kid. Highly recommend both for buying a piano and for lessons.

I was interested in purchasing the Kawai ES120 but wanted to compare it to the ES920. This store…read morecame up nearest to me in a google search, they answered my phone call immediately and in minutes i was in their store trying out their electric keyboards. I was helped by a tall young salesman named Chris (i think) who was knowledgeable about the keyboards letting me know the differences between them. I appreciated not feeling rushed or hustled and was given however much time I needed. He answered all my questions well and politely. I had inquired to another store about their keyboards but they never got back to me so I placed an order with San Ramon Piano instead through their website when I got home. They were prompt and I had immediate customer service helping me out. Within a week my keyboard arrived as they said (and they offered to let me borrow another ES120 till it arrived!) The delivery men were professional, friendly and set it all up for me. It looks perfect in my home and all my expectations were met. Definitely pleased with San Ramon piano!