Our so take lessons here. He's always excited to go and the energy is always positive .read more

After talking at length with a sales person on the phone, my blind music partner and I were assured…read morethat the guitar and amplifier we inquired about was in stock. I did not mention that we travel with her Guide Dog (Ferguson) from Guide Dogs For The Blind in San Raphael. We arrived, having traveled an hour from El Cerrito, fully prepared to spend ~$4000, and see if they could order another $4000 worth of gear. While attempting to seat my Blind partner with her pup, a short, young, bespeckled man rushed over and said "No dogs allowed in here." I quickly informed of the "Guide Dog" status, to which he replied "Doesn't matter- you can't have a dog in here". I gently informed him of the law, via ADA, and he repeated, "Doesn't matter, you cant have him in here". At that point, the man behind the counter shouted, over a few customers' heads, that he had allergies and we need to get the dog out. I told him we'll be leaving, but that he should familiarize himself with possible exemptions of ADA rules. My feeling is, that if we had been treated more politely and professionally, we would have been happy to return later, when he was not present, to consummate a win-win deal with a different sales person. Seriously rude treatment from both staff members. This is not a misinterpretation of the exchange; these guys were crude. I am neither vindictive nor litigious by nature, nor is my Blind partner. But in this case, she is seriously considering action.

My kids have been taking lessons here for a couple of years now. The staff is easy to work with and…read moremy children have been learning so much. They both have Emily Rae as their teacher. She's a gem!

My son has been coming here for drum lessons and Sonia is the best. She is very kind and patient…read more My son always looks forward to coming.

We have bought a new Yamaha CVP805 from Ela Fox and we are amazed on her efficiency and service…read more She is super good at giving us recommendations for the pianos and trying her best of finding the best piano matching our needs. She has offered us a great price and even one-day shipping for my piano. The aftersales service are fantastic. We had questions about our piano and she replied immediately. We have not expected that she will answer our question even during the weekends. She is so kind that she uses her own time trying to find the answer to my questions. I would highly recommend that you check out this store and the amazing services.

Bought a Yamaha N1X from Ela a year ago. She was super helpful and it was an easy process. Delivery…read morewas quick. Minor issues with the Yamaha and they recommended a Yamaha tech and everything was fine under warranty. Highly recommend. Thinking about them now because I want an upgrade!

Ms. Shiva is such a great teacher! She is loving, nurturing and ever so patient with all the kids…read more My kids love how she always makes learning the piano so much fun!

From the owner: We are a music school providing Piano, Guitar, and Voice lessons to students from the age of 5 to…read moreadults

Daniel did a great job of repairing and tuning my piano. He ven made some suggestions about how I…read morecould make it sound better in my space.

Quick to respond to a quote after I described the piano I was given in the 1970s…read more Was clean with repair materials and explained everything as he went along. He did not try to sell me an expensive "restring" which I was concerned I would need. I will use Daniel again in a year or 2 as needed. ------ I updated from 4 to 5 stars as he is very attentive to his rating and is willing to fix anything I still have concerns with. Excellent customer service.

My son has now participated in 3 performances and taken bass and guitar lessons for almost an…read moreentire year. His older brother even joined in for the latest show, which was The Blues. I really cannot say enough about the instruction and overall experience - this is THE way for young musicians to progress as players and as members of a music-making team. The instruction is top notch and the performance experiences are incredible opportunities with pro-level support.

I thought these kids rocked! Was having a great time til they started to play an anti ICE anti…read moreTrump song. Really? These are kids. Whoever thought it would be a good idea to have kids play a politically motivated song should be ashamed. Especially since it was anti American. If you don't like the country get out, don't write hate speech songs about our government and have your kids sing them. Totally immoral, inconsiderate and unethical. It saddens me that people will sink so low as to impose their political beliefs through their children. And we wonder why our country is so divided. Do you really believe it is right to promote your polical beliefs through your children's songs?

I had an amazing experience purchasing our Hoffman T-128 from here. We worked closely with Mitsuko…read morewho is part of the family that runs this piano store. She was very responsive through email and text and answered all of our questions. We were recommended this place by Opus 1 and came here on a weekday to test out some pianos As we were interested in renting. Mitsuko was incredibly patient with us as we went through each piano and asked many questions. We ended up purchasing the Hoffman and are happy with this purchase and customer service. Mitsuko walked us through the whole process of financing and delivery, she was very transparent. I enjoyed my experience here!

Had nice events at this venue a few times. Owner Mitsuko and her staff were quite warm and helpful.read more

Frank saved my life! For many reasons I have to find another piano technician in the middle of my…read morepiano restoration. And Frank stepped in. It us difficult for any technicians to take over someone else job in the middle in my opinion, but he did. And he did a beautiful job. Very honest on price, very responsive on communication, very precise work. Definitely recommend!

Frank performed a partial restoration on an older Kawai grand I had recently purchased. He did a…read moregreat job of bringing the piano back to life and focusing in on my core needs so the project could stay within my budget constraints. Frank was always proactive in his communication and when the timeline shifted due to a delay in parts availability, he reached out to me with a reasonable expectation for the new completion date and kept to it. I love it when someone with both a true artisan and a total professional. I would recommend his services to others seeking major work on their piano.

We needed an upright piano moved from Elk Grove to Fairfield, and Royal Piano was one of the first…read moreto respond. Their price was reasonable, and the rest is history. The move went smoothly and without any issues. We were very satisfied with their service and wouldn't hesitate to use them again.

Luis and his partner were professional and quick with the delivery of my old piano from my uncle's…read morehouse. Called the night before to confirm the pick up and delivery address. Appreciate the care lifting and moving the piano without scratching the floor in our living room.

Jeff did a great job on my console piano and on my mom's grand piano. Neither piano had been tuned…read morein several years and Jeff was very accommodating and kind. His pricing was fair and he was very clear in his communications with us. He was very thorough and I highly recommend him for your piano tuning needs. My old piano sounds great again, thanks to Jeff!

Jeff provides prompt, courteous and professional service; he has many years of experience and…read moreexpertise, and he always does a great job.