We have bought a new Yamaha CVP805 from Ela Fox and we are amazed on her efficiency and service. She is super good at giving us recommendations for the pianos and trying her best of finding the best piano matching our needs. She has offered us a great price and even one-day shipping for my piano. The aftersales service are fantastic. We had questions about our piano and she replied immediately. We have not expected that she will answer our question even during the weekends. She is so kind that she uses her own time trying to find the answer to my questions. I would highly recommend that you check out this store and the amazing services. read more

Bought a Yamaha N1X from Ela a year ago. She was super helpful and it was an easy process. Delivery was quick. Minor issues with the Yamaha and they recommended a Yamaha tech and everything was fine under warranty. Highly recommend. Thinking about them now because I want an upgrade! read more

Family atmosphere, lots of pianos to choose from and even a selection of used pianos. They offer delivery and music lessons...what more can you ask for. An easy to find location with ample parking to boot. read more

I went here for rental. They had good pricing for rental and Ella is very knowledgeable and gives good advice. I got good customer service. I was going to get a rental, but the personal details required on their paperwork was too much - SSN, salary, Employer in addition to DL. It was like getting my credit check done by a non-credit agency. This went too far and I didnt complete the transaction. read more

I just purchased a Yamaha S5X from Pianos Plus and had a 5 star experience from beginning to end! Ela gave me the most competitive price period. She was also very helpful with explaining everything to me and answering all my questions. I'm a piano teacher and will refer all of my students to deal with Pianos Plus. read more

I found it extremely weird and unprofessional that yelp only posted 2 "recommended reviews". One is 5 stars and one is 1 star due to a dent. However, there were 28 "NOT recommended reviews" posted by consumers all around the bay area, all rated the company 4 and 5 stars (mostly 5 stars). If those reviews were taken into consideration, the rating of this company would have been much higher. Now I am starting to question about Yelp's Neutrality in all of these services. How do they determine the standard of what's recommended and what's not??? FOr my personal experience, the piano store has been great! I bought my yamaha grand 10 years ago at a very good price. I then introduced my piano students to buy from them. Recently, another friend of mine also went there to buy one after i stopped teaching for 7 years. They still offered the same great price with excellent services. Great job, team, and please keep up the good work. Will definitely recommend you. read more

I was in the market for a Yamaha U3 and only wanted to deal with an authorized Yamaha dealer. The local dealer in San Jose was having one of their sales, but I wanted to check out another dealer to compare prices, so I drove up to Castro Valley to see what Pianos Plus could offer. Vince was extremely helpful and knowledgeable, and gave me what appeared to be an extremely competitive offer. When I presented the price Pianos Plus offered to the San Jose dealer he knew exactly where I had been, and commented that he did not know how Pianos Plus was able to offer the prices that they do. In the end, though, after much complaining he offered a better price. Buying a piano is like buying a car. You really have to negotiate the best deal by visiting more than one dealer. read more

This is a great piano store that's been in business for over 40 years! Ela helped me choose the perfect piano for my needs. She has enormous knowledge on all types of pianos, both traditional and digital, and she made the process of choosing a piano really fun and easy. It's refreshing to meet someone who really knows their stuff and gives you exemplary service! And, their delivery guys were pros and set up my piano fast and professionally, as they only deliver pianos. Thank you, Pianos Plus! read more

Very professional and great customer service. Ela is very knowledgeable with all the products. I purchase a wonderful Yahama piano on a Saturday and it was delivered by Monday. read more

We decided to check this place out base on referral even though it is a little far from out from our house. We went and made an offer for a new Yamaha U1, the sales person called back later that afternoon and agreed to our offer. When we return to the store the next week, the sales person wants to charge $300 more than the agreed upon price. First he said it is due to sales tax rate which is only $20 difference. Then he said it is because accounting calculate the price. Last he said it is because Yamaha did not approve the price and that we are stil getting a good deal. While $300 is not a big amount considering thousands were to be spent, we feel the sales person just agreed on the price to get us back in the store and then increase the price when we come back. We did not make the purchase. If the store cannot keep their words on the agreed upon price, can we really trust them on anything else? read more

I purchased the piano u3 sh a month ago. Ela tried to make it to me as much as possible and I was very satisfied. If you need a piano, I recommend you to meet Ella and talk to her. She is the best. read more

I would give -5 starts if yelp allows. DON'T BUY FROM PIANO PLUS. My son, wife and I were there few weeks ago to check out a Yamaha U1 piano, and we talked to a service person name Vince. He seems nice and be up front and that's why we bought a Piano from them after we agreed upon a price. We have the piano delivered few days after, and we were all happy about the purchase. Fast forward two weeks and I found a dent on the key cover when I was wiping off dust off the piano (The key cover didn't closed at all after it delivered to our house) which we did not notice during delivery. I contact Yamaha right away and they told me to contact Piano Plus first to see what they can do, and I tried to contact Vince and he's on vacation for a week, and they person I talked to ensure that they will send a Technician to check and see what they can do. Today (4/29), I received an email from Vince, and he said that they will not do anything because I signed the agreement when they picked up the Piano, and he basically saying we are the one who damaged the piano and try to ask them to fix it, and he told me that I can pay someone to fix it. Come on, maybe its our fault that we couldn't see the damage during delivery, but I would suck it up and move on if we are the one who damaged the piano. What kind of customer service is that...we didn't pay $6000 for a dent piano and get that type of services. Please, and please don't buy from them even though they are couple hundreds dollars than Music Exchange or other Yamaha Dealer in the bay area...ITS NOT REALLY WORTH IT. I know a small dent its not a big of the deal, but it is when I pay a lot of money and it's damaged not by us. Now I have to wait and see if Yamaha will do anything. read more

Bob Engels runs a very tight shop over there at Piano's Plus, and for good reason. He is one of the biggest and most successful Yamaha dealers on the west coast. A master of customer service, it's clear that he puts his clients first and continues to take care of them long after the deal has been made. I'm very impressed with the professionalism of the operation. read more

Bad Customer Service. Should never deliver goods before the financial status is cleared!

Great experience working with Vince from Piano Plus. He was very thorough in explaining the Yamaha U1 used vs new. We ended up buying a new Yamaha U1 and it was delivered the next day! He even beat another Bay Area dealer in price significantly!! Thanks Pianos Plus! read more

I was referred here by our piano teacher re: the Stanford piano sale by private appointment only. I ended up purchasing a hybrid digital NU1. I'm excited to receive the piano tomorrow (no cancellation once you make your purchase). Taylor was very helpful in showing me all the pianos. Thank you. read more

Purchased a Yamaha YUS5SH for roughly 14.7k + trade in the old piano for $4k (total cost $18.7k). Then discovered that I can buy the same piano, YUS5-SH somewhere else brand new for $14k flat locally. My fault for not doing price comparison. Got my refund so I am bumping up my review to 3 stars instead of 1. edit... received my new piano fairly quickly. Manufacture date code shows 08-2015. Definitely not super old stock and I witnessed the unboxing of this brand new piano. Also price increase was only a couple hundred if purchased after july 1, 2016. Shouldn't make that much off a difference. read more

I am thinking of buying a Weber grand from a friend and wanted more information based on the serial number of the piece. I found Pianos Plus not he Weber website and called them for information. They were EXTREMELY helpful with helping me find out more about the piano and referring me to a local moving company to pack it into a U-haul. What great customer service...I would highly recommend them and their friendly staff! read more

The bad review made me hesitate at first but I still decided to check it out. End up I am one of their happy customers. I bought a piano with relatively lower price and I think their service is decent. read more

I'm writing a review about John Di Benedetti, the piano instructor associated with pianos plus. I am 60 years old, just started lessons in May 2013 and am quite pleased with my progress. John is very patient and his teaching manner is very supportive and easy to understand. He will teach to your learning desires and has a very extensive background in the field. I am very happy that I found the right teacher for my learning needs....highly recommended! read more

It is hard to find a good retail music store these days in the era of Amazon and online vendors. I feel that the owners of this store really care that you have a positive experience. Clearly they love music and try to help you develop that same appreciation for music and playing music. Mr. Engel will make sure that you have excellent customer service. I highly recommend them. read more

Don't let the exterior of the store stop you from going in. I initially had some hesitation because the place looks so small. Long story short, we bought a Yamaha CLP from Ela about a month or so ago. Had an excellent overall experience. We've been looking at a specific model for a while and had been window shopping initially but after talking to Ela and some negotiating, we settled on a price which to be honest is the best out there. We shopped st the big brands that claim they have sales going on but when we tried to shop the quote that we received with other shops, the competitors flat out said the price is awesome and that we should go for it. However it wasn't just the price for giving them a 5-Star, Ela walked us through the delivery process and when we didn't get the expected appointment phone call I texted her and she not only immediately responded but she jumped on the phone to the owner of the moving company. Piano was delivered as promised at the appointed time. Ela also followed up with us a few weeks later to just check how things are going. If we are to purchase another piano, I will definitely go to Piano Plus and ask specifically for Ela. She's fantastic! read more

I just brought my piano from Ela Fox at Piano Plus and happy with her service and efficiency. Ela made it super easy for me to buy the piano from her store. Ela is straight forward and very nice! If you want a good value piano and efficient service, call Ela! read more

We bought a Yamaha GB1K from PIanos Plus about a month ago and I would definitely recommend this Yamaha dealer - great service, very friendly and honest, and I would definitely go back again. I have visited many other dealers in the Bay Area in the past and found most of them to be trying to sell a piano for too much (plus rude service) and not knowing much about pianos in general, but Pianos Plus is totally different.The owner Bob helped us out and was very patient as I tried several pianos and after I made my decision (got the GB1K for a great price), the piano was in my home 2 days later. Very happy with my purchase!! read more

Recently I bought a yamaha u3 piano from Piano Plus, and I really am pleased their service and competitive price as well. I definitely would recommend them to my friends who wants to buy a piano, cause I want them feel what I felt from them. I would give them 2 thumbs up !!!!!!! read more

I've been with taking Piano lessons with John Dibenedetti for many years now and I can honestly say that John is the best piano teacher I have ever had. He can teach you any style of piano playing and he makes the lessons interesting and fun. I'd recommend him for all ages and for any level as John tailors the lesson to your skill and interest in music. read more

I have been taking keyboard lessons from John D. for over a year...He is amazing...it has been so easy and fun..now I can play while we sing, jam with friends, and just relax by playing when I'm alone.. I had tried to play with 3 other teachers, and nobody was able to get me to play real music until now...John, you rock !!!!! read more

I started playing organ at age 4 and grew up learning theatre pipe organ style music and some classical. Then, in my 30's, I found myself in a rock-n-roll band at a large church trying to play Hammond B3 style. I was clueless, but John DiBenedetti who teaches at Pianos Plus was a lifesaver. He helped me learn some cool riffs and, more importantly, he helped me change my overall style so I didn't sound like a pizza parlor or baseball organist when trying to blend in with an electric guitar driven band. He was patient and encouraging and funny and made learning a real joy. I'd recommend him for people of all ages for all types of keyboards. read more

good service even years after the purchase! needed to find reputable piano movers and they helped to schedule nicely

Absolutely disgusting. My mother had bought for me a brand new Yamaha that was $4000 before the visit today. After some complicated moving back and forth between South Korea and the States, we had left that Yamaha and was looking for a used, yet still good in quality, piano in the $1000-$2000. We learned that this was impossible, the hard way, thanks to Pianos Plus. The person who worked there offered us an upright from the 1940s, all battered up, the paint on the keys worn off, and barely had the feel of an upright at all. But the price that was offered? $2500-$2900. The explanation was that it was in good condition (by obvious judgment, that is not true), and he went on about how it was made during WWII. We were then shown another piano, which had the D2 key split in half, and all of the keys' strings loose. The offered price was $500, and everything else to take care of it was at our expense. This meant that the actual cost of the piano, including fixing the piano, would be well over $1000. In the end, we did not purchase. We found a 10-year-old piano that was for $500, and all it needed was fixing one loose string, some tuning, and getting rid of some notation stickers on the keys (which is free of cost). read more

We were looking to upgrade our Yamaha U1 upright to a baby grand. We spoke to a couple of local dealers and the folks at Piano Plus were definitely a cut above everyone else. They were proactive and really wanted to earn our business. Ela was super helpful in determining the right model for us and gave us what I felt was a very fair price/trade in. She was efficient and organized - so easy to work with over the phone, too. They even offered to hold our piano in their warehouse until we are ready to take delivery. Although we haven't yet received our piano, so far our experience has been exceptional. Will update if anything changes, but we would definitely recommend Piano Plus based on what we have seen so far! read more

We went to Piano Plus at Castro Valley recently and tried to buy a Yamaha U1 piano for my sister. Ela Fox, who is the sales lady, was so nice and so friendly. Actually we went several other Yamaha dealers before we came to this store so we had the price we want in our mind. AFter talking with Ela and we got a wonderful price!! she is very straigt and didn't play back/forth game. Frankly speaking we had gone to several dealer before coming here and non of other dealers can beat the price here!! I save $$$ here! 5 star service and 5 stars price read more

Recently bought Yamaha U1 piano from this store. Very good pricing and fast delivery. Friendly staff provides great support during sales and after-sales service. Highly recommended! read more

Vince from Pianos Plus was great to work with. He was very responsive to my inquiries and we ended up purchasing a new Yamaha U1 from him after he beat another dealer in pricing. He was very knowledgeable in the product and explained to us on what to expect and how to take care of the new piano. The whole purchasing experience was straight forward and pleasant. read more

Our family just recently relocated to the Bay Area and needed to buy a grand piano for our son, a friend of mine strongly recommended Pianos Plus, she said that the Pianos Plus offers the lowest prices on their pianos in the whole Bay Area, well, I was being very skeptical about what I heard. The store is tiny but it has a full of Yamaha selections, I asked for Owner Bob but he wasn't there on the day we went, his salesman Ron McCracken greeted us, Ron was very professional and very knowledgeable, after I explained to him what we were looking for, he spent time and educated us, (we knew nothing about pianos) he helped us narrow down our choices, we finally got a great Yamaha grand piano that we have been dreamed for, with a price which excited me for days! Ron not only works for the piano store but he also works for his customers, we were very fortunate knowing him. I called the Yamaha US to verify that this is indeed a Yamaha authorized dealer before we made the purchase. The owner Bob has been in the piano business for decades, the store itself sits on some sort of desolated area, but comparing to other piano stores located in some busy commercial areas, it's not hard to understand why they can offer you great pianos with much better prices. read more

They carry Yamaha pianos at good prices. Ela was a pleasure to deal with. The location is a little odd, but you will be glad you went there. read more

My wife and I recently shopped for a Yamaha piano in the East Bay. The three stores we visited (including Pianos Plus) had knowledgeable sales people and a nice selection of pianos. My opinion is that if you want to be treated as a valued customer and receive THE BEST deal and THE BEST customer service, then see Vince at Pianos Plus in Castro Valley. My wife and I got better treatment from Vince than any sales person we've ever dealt with. read more

Our review is regarding lessons at pianos plus...The teaching studios are in the warehouse building, but the lesson studios are wonderful..nice size...John D. is our instructor and after the great job he did with our kids, I decided to give it a try..Can't say enough how great it is to add music in my daily life...John makes it easy, fun, and I'm playing the music I like... read more

I just bought my Clavinova CVP 605 at Piano Plus, and it was a positive experience . The gentleman who helped me , Uly, was very knowledgeable and got me so excited. I could not wait to have it delivered right away. The price that they offered me was better than what I had shopped around. I would highly recommend them! Definitely a 5 star! Thank you Piano Plus! read more

When I was looking for a place and instructor to take piano and keyboard lessons from, I got lucky when I found John Dibenedetti at Piano's Plus! He was able to identify the style of playing I was after and caters my lessons in a way that allows me to accomplish my goals. The valuable lesson time I have with John also comes with having a good time, he enjoys making learning FUN! read more