Jeff did a great job on my console piano and on my mom's grand piano. Neither piano had been tuned…read morein several years and Jeff was very accommodating and kind. His pricing was fair and he was very clear in his communications with us. He was very thorough and I highly recommend him for your piano tuning needs. My old piano sounds great again, thanks to Jeff!

Jeff provides prompt, courteous and professional service; he has many years of experience and…read moreexpertise, and he always does a great job.

Paul Larudee is the very Best.. He's got my 100% endorsement. As a pianist and teacher, I must have…read morecomplete confidence in whom maintains my Steinway grand. And Paul has earned my trust re: his ability to tune, voice and repair my piano when needed. I have referred Paul as well to my students and they are very pleased with his work. https://arioso7.wordpress.com/2026/01/18/a-piano-technician-to-treasure/

Very nice experience with this business. Friendly service. Responsive, honest, high quality work.read more

Fabulous job, great to work with! My piano needed a lot of…read morework (in my mind) but only took the normal time to get it all Ready for creativity. Thankful!

Ruben Jackson has tuned my piano twice, and I have been totally satisfied with the results. I am…read morewriting this review shortly after Ruben's second tuning, and my piano sounds much richer and clearer in tone. He also fixed a number of keys that were sticking. Ruben is a good communicator. He is efficient and responsible about scheduling and keeping appointments. It's also easy having Ruben around as he work. He's very focused on the task, and is a friendly and considerate presence.

I was incredibly lucky to have Daniel Doty's expert and thoughtful help in appraising my family's…read morebeloved Knabe piano. Scheduling was simple, he arrived promptly, he clearly based his evaluation on an enormous amount of knowledge and experience, he worked efficiently, his help was reasonably priced. Perfect. Furthermore, Daniel generously shared his information about approaches to the actual selling of the instrument. I can't say enough about his consideration in making the recommendations he did. Three generations of my family thank him for the incalculable role Daniel has played in the continuing life of this piano.

What a kind and meticulous professional. He advised me on the purchase of a piano, encouraged me to…read morebargain and I got an incredible deal. He then came by my house to assess the piano because he "knew I was excited" and arrived punctually two weeks later to tune and voice her. I am grateful to have found him.

They were great! Professional, friendly service. Moved an upright piano from SF home with outdoor…read morestairs to Concord...

I used Jacobsen Transfer to move my Knabe 6'4" mahogany grand piano out of my house to a piano…read morere-builder. They had to bring it down an outside double stairway, one stairway very narrow and steep. I have moved this piano three times before, both in New York City and then across the country. I last brought it into my house thirty years ago, and I know the weight and difficulty first hand as the original movers back then showed up with only two men. I had to assemble some neighbors to assist and bring it up the same stairs into the house. There were five of us, all untrained, yet we somehow made it. This time, Jacobsen correctly had the five men as needed, as well as the proper tools and clearly the experience to ensure the safe descent. It was like watching a well choreographed team as they worked together with singular guidance to bring it down to street level without a hitch. If I ever bring in another piano, I know who I'll call on again. Also note that we had to reschedule the job a few times due to wet weather, but they would not risk the move unless they could ensure a safe environment as well as having enough men for the job. While some lighter pianos could be moved with fewer hands, they well knew the size and weight of my piano required five and wouldn't attempt without, nor would they add any risk that might be caused by inclement weather; exactly the right protocols. Hats off to a great company and the team, and much thanks to all.

We have bought a new Yamaha CVP805 from Ela Fox and we are amazed on her efficiency and service…read more She is super good at giving us recommendations for the pianos and trying her best of finding the best piano matching our needs. She has offered us a great price and even one-day shipping for my piano. The aftersales service are fantastic. We had questions about our piano and she replied immediately. We have not expected that she will answer our question even during the weekends. She is so kind that she uses her own time trying to find the answer to my questions. I would highly recommend that you check out this store and the amazing services.

Bought a Yamaha N1X from Ela a year ago. She was super helpful and it was an easy process. Delivery…read morewas quick. Minor issues with the Yamaha and they recommended a Yamaha tech and everything was fine under warranty. Highly recommend. Thinking about them now because I want an upgrade!

They did everything I asked for to restore my Yamaha G7. My piano was returned to me all cleaned up…read moreand repaired with new hammers that sound amazing. I am very pleased with the results!

I purchased a 1884 ebony Model A Steinway Grand piano in Oct 2022 for $13,500 from the owner,…read moreDennis of DC Pianos in Berkely. My complaint is about the warranty and the lack of response and concern from the owner, Dennis to honor the terms of the warranty. This piano came with a 5yr warranty. I have in writing in a text by the owner that the warranty covers parts that are broken, need repair or replacement including parts and labor. The warranty does not include tuning or maintenance. Since I've had the piano I've put in 2 claims for reimbursement prepared by my previous piano tuner. One claim on 2/9/23 for $400 to lubricate whippens, and Jack repairs on C1 &C2. Second claim on 5/9/23 for $60 to lubercate Jack G6 and adjust C5. A total of $460 in the last 3 years. In December 2024 I finally had new hammers, hammerhanks, whippens, a complete action regulation, and a tone regulation of new hammers done to the piano. Why? Because those parts I mentioned were never replaced. They were the originals. It's a known fact that old worn parts as the ones I mentioned can be a significant loss of musical potential and the Pianos ability be a pleasure to play. My piano sounded in correct and the consequences were significant Here are examples: 1) Their was a loss of tone. The piano had a muffled and very harsh sound. The piano was not producing rich and clear tones. 2) The piano was very difficult to play. The worn actions made it difficult to control the Pianos touch response.The keys were constantly sticking, the notes were difficult to repeat, and piano sounded dead. 3) The last two years and 8 months I've had this piano I've noticed the pianos sound and structure deteriorating. An example : tinny, buzzing, and rattling sounds, keys do not return properly, and cracks in the sound board are most likely than not to be caused from worn parts. I complained in texts sent to the owner and his son the problems I was having with the piano. I was spending a significant amount of time, energy and money paying piano tuners including the owners son to tune my piano with no lasting effect. The old parts that I finally had replaced were the culprit bc now that I had this work done my piano sounds alive, beautiful, and the rich clear sound is magical. I had the work done by a professional piano specialist bc the owner of DC piano and son were unresponsive to my requests to have my piano fixed. I paid $7,800 to have new hammers, hammer shanks, and flanges, new whippens, complete action regulation, tone regulation of new hammers, fine tuning, and new key bushings. I spoke to the owner this afternoon to cover this under the warranty and he refused with a million excuses why not. I told both the son and father the issues I was experiencing with this piano and I was ignored. I believed from the first moment I played this piano at DC Pianos that it had potential and with a little TLC ithe piano would not be like new, but it would have a 2nd chance to shine and sound beautiful. My intention has always been to take care of this piano and with no help or support from DC Pianos I've achieved that.

Jerry Raz has taken care of our piano (Kawai studio upright) since we got it in 1992. He is…read moreconsistently pleasant to work with, responsive to our needs and thorough and precise in tuning and repairs. We are very unlikely to try anyone else, as he has our trust and confidence.

Thank you Jerry for quick response to my inquiry from the start. He sounded like he's the master…read moreexpert for pianos, so I felt I was in good hands. Hubby was home while he did the work, and while I was surprised at the end price tag, I felt that he totally took care of my very old and very out of shape piano. I mean hey, you never know what kind of work and repair will need to happen when you're inheriting your family piano from the 1940s! I won't hesitate to have him be my go-to guy for ongoing tuning.

Thorough piano tuning and great service! I've used them 4 or 5 times over the years. I've never had…read morea problem.

James did a great job! He was prompt, friendly, and did excellent work efficiently. My piano sounds…read moregreat for an upcoming house concert. Highly recommend!

Really enjoyed working with McCrea's on my recent piano move. The crew was punctual, professional,…read moreand handled my instrument with great care on both sides. The crew expertly maneuvered obstacles, including a steep wooden staircase and a tricky narrow elevator situation. They made sure the piano was positioned exactly where we wanted it on the receiving end. Overall I had a very positive experience with this company.

Although I have not used them (still deciding on purchasing a piano). I do recommend them. They…read morehave been very responsive and patient with my husband and myself. They have responded to every email and patient with all of our questions. They have given us, what I believe, fair quotes for moving pianos that we have considered purchasing (used of course).