Amazing knowledge and attention to detail on the many guitars hes worked on for me! All of them…read morehave great setups, improved things like the pots, fretwork, restrings, new batteries in the preamps etc are all standard.

Got a new guitar that needs a setup? (Let's face it, they all pretty much do, these days!). Or an…read moreolder one that needs some work? Or any other customization you might want or need? Bob's your guy! He's extremely knowledgeable, meticulous about his work and care of your guitar, and a really professional person to work with. I took a new Strat to him to get it dialed in, and he did a wonderful job for a very reasonable price. Turnaround was quick, too--and it was finished before the date he promised, even. Very glad to have such a skilled luthier nearby, and I highly recommend him!

I can't say enough good things about my experience with Langley at Chasing Tone. Incredibly…read moregracious with his time. I had some fret buzzing on a higher end acoustic. He made time for me same day. Walked me through all his suggestions to fix the issue and factored those to my playing style. Price was absolutely fair and he had it dialed in and ready for pick up the next day. Beyond fixing the guitar his willingness to let me pick his brain on all things guitar was a value in itself. Having a resource like Langley with a wealth of experience and a willingness to share his knowledge is invaluable for guitar enthusiasts!

Langley helped me with my Taylor gs mini guitar. He walked me through his thoughts and gave me a…read morefew options and the rationale behind his suggestions when I requested intonation and action to be adjusted. Overall really happy with Langley's professionalism. My guitar sounds much better and is much easier to do bar chords now that the action is optimal.

We got our first piano recently from the Walnut Creek Music Exchange. Before we made this purchase,…read morewe visited a few piano shops and explored online listings. We ended up going with Walnut Creek Music Exchange for a number of reasons. First of all, their price is highly competitive. We purchased a used piano. The price offered was very good for a super well maintained used piano (they certified it before putting it on the floor). They also have a 10 year trade up program that we may apply every dollar that we spent on this piano to trade up for a different piano within the next 10 years, as long as the second piano is at least 2 times the price of the first piano. Their moving cost is super affordable, about 25% the price compared to other piano moving companies. Secondly, customer service is excellent. Store manager Carson blocked out one hour to spend with our family and patiently explained each piano to us. He even played songs on a few pianos that we were interested in so we could hear difference of the sounds from each piano brand. Lastly, their professionalism is unbeatable. The piano came within 2 days after purchase, tuned! They also gave us a free voucher to have the piano tuned again whenever we like within one year! We highly recommend Music Exchange Walnut Creek!

Disclaimer: I am musically challenged and know NOTHING about pianos! All I know is they play pretty…read moremusic and cost a lot of money, but we sold our daughter's piano before moving to California so we "had" to buy a new one. We walked into Music Exchange to look at their used upright pianos. We were immediately blown away by their large selection of new and used grand and baby grand pianos, upright pianos, and digital pianos. Of course some pianos costed upwards of $45,000 but others were very affordable between $1,000 - $5,000. Salesman Buddy showed us several affordable options and he truthfully told us the one we fell in love with was badly out of tune and offered to have it tuned for free before we made a final decision. As I was writing down my contact information for him, my husband and daughter fell out of love with the old piano and in love with a brand new digital piano which was priced $ 3,000 below retail price!!! No, Buddy didn't tell me this price difference we knew it as it was the new version of the old digital we just sold and did our homework lol The piano was delivered with white glove service to our house in less than 24 hours after purchase and now my house is filled with beautiful music again.

I have never met anyone like Mr. Jordan -- he is truly a gem . Not only is he incredibly…read moreknowledgeable about music and instruments, but he is also a gifted artist and a genuinely kind human being who treats everyone with respect and integrity. He is someone you can completely trust. His shop is fascinating, but what truly makes it magical is the passion he pours into his work. Whether he's crafting instruments, carefully helping you choose the perfect one, repairing a beloved piece, or patiently answering a thousand questions from an 8-year-old, his dedication and love for music shine through. Places like this are rare. We came to pick up a violin for my daughter, and thanks to this wonderful experience, she continues to love playing. A poor instrument can discourage a child from learning, but a good instrument can inspire confidence and a lifelong passion for music. I feel so grateful for the opportunity to support his business, and I truly hope more musicians will visit to see his amazing work and show their support. Don't order your instrument from Amazon -- go see Mr. Jordan first. You won't regret it!

I went to see John for to get some new strings for my banjo. While I was there he was also able to…read morereplace one of the tuner buttons that had cracked. Very nice guy and good experience!

I met a new friend here. We've been traveling around the same circles for a while but never met…read more She mentioned on FB that she was having her Ukulele tuned up here and we decided to meet. It was my first time in this shop. Wow, what a great little music store. They've got a ton of Ukuleles and other instruments as well. I brought my Ukulele because my E peg was buzzing when I play it. He had my ukulele fixed in less than two minutes and didn't even charge me! Now that's what I call GREAT customer service! I will be returning for my future musical needs. I'm eyeing a banjolele that I spotted while my friend finished up her transaction. I do recommend this shop, they are friendly, give good custom service that you just can't get at the big box music store.

A friend recommended I go here since I am in the market for a new banjo--couldn't believe my luck…read morewalking into this space! Was very attended to by the staff who answered all my questions and will be returning here soon. Highly recommend!

Our so take lessons here. He's always excited to go and the energy is always positive .read more

After talking at length with a sales person on the phone, my blind music partner and I were assured…read morethat the guitar and amplifier we inquired about was in stock. I did not mention that we travel with her Guide Dog (Ferguson) from Guide Dogs For The Blind in San Raphael. We arrived, having traveled an hour from El Cerrito, fully prepared to spend ~$4000, and see if they could order another $4000 worth of gear. While attempting to seat my Blind partner with her pup, a short, young, bespeckled man rushed over and said "No dogs allowed in here." I quickly informed of the "Guide Dog" status, to which he replied "Doesn't matter- you can't have a dog in here". I gently informed him of the law, via ADA, and he repeated, "Doesn't matter, you cant have him in here". At that point, the man behind the counter shouted, over a few customers' heads, that he had allergies and we need to get the dog out. I told him we'll be leaving, but that he should familiarize himself with possible exemptions of ADA rules. My feeling is, that if we had been treated more politely and professionally, we would have been happy to return later, when he was not present, to consummate a win-win deal with a different sales person. Seriously rude treatment from both staff members. This is not a misinterpretation of the exchange; these guys were crude. I am neither vindictive nor litigious by nature, nor is my Blind partner. But in this case, she is seriously considering action.

I came in after getting curious about buying some piano sheet music, and a quick search online said…read moreC&L was an option. I figured it wouldn't hurt to come by, since I had to go to Costco for something else. After I was done with Costco, I stopped by and waited for them to open. Mark, one of the owners, helped walk me through what I was looking for, and he was really kind and helpful. He said that they don't have a whole lot of sheet music and stuff with the advent of the internet, but I did find some good deals and music. I told Mark that after several years away from playing, I wanted to get back into the piano and was looking for technique books to help with my playing form. He walked me through their selection, between Faber and Alfred, so that was really wonderful. This place was a truly wonderful experience, and I'm found them. I would definitely come back.

Good people in a changing business climate. I was impressed with their throwing us and helpfulness…read moreeven if they didn't have exactly what I needed. They weren't hesitant to recommend others for work they didn't do

I'm so pleased with the service I've received from this wonderful local shop. Adam ( the owner )…read moreset up my new Stratocaster and fixed my Martin so perfectly. I feel like I can play so much better now. It's nice to practice without the stress of knowing the guitar is just not right. Extremely happy!! The entire staff is friendly and very helpful. Definitely getting my next guitar from Mountain Music!! I know they will help me get the perfect guitar.

Craig and Gregory both so lovely and kind as I walked in and quickly bought a guitar to learn on,…read morenot even remembering which way to hold it ("are you left handed?" - Craig) Gently mentioning lessons, picks, etc... yes, please, and I promise I'll be back. A very cool space run by nice people who help, don't push, and don't make you feel dumb for not knowing anything. Love a local business too.

I was a bit nervous about taking my guitar to have repaired here due to unfortunately bad…read moreexperience at another location years ago, but I have to tell you from the first conversation with Andrew the guitar wizard I was put to ease. From the moment he answered the phone I knew that I had found the right place. Andrew kept me in the loop through the entire process and he was very nice and helpful. My repair was done in a timely manner and he did a fantastic job! Don't look any further for a repair shop for your beloved guitar, go see Andrew and know that you are in great hands. A job well done!!

This location has been around for a very long time! As a matter of fact, I believe this was the…read morelocation where I purchased my first (acoustic) guitar...and that was a couple of decades ago. Compared to some other locations, I don't think this particular store has a huge footprint, but it seems like there is still a great selection of many types of instruments. We came here to pick up a cord for my nephew since he just got a new amp. So we didn't need a lot of help on this visit, but for the limited interaction we did have, the folks here were super friendly and helpful. I'm guessing the parking lot was a little more busy than usual since it was around the holidays, but there is a devoted lot to the stores in this area and parking was pretty easy.

Our kiddo has been at School of Rock for about a month, and he absolutely loves it. The staff,…read moreowner, and teachers are incredibly positive and encouraging : a good group of folks who are legit musicians, and kind and patient with the kids. You can tell they love what they do, and they do it well. In only a few weeks our guy has improved so much with drums; it's hard to believe he went from randomly banging drum heads to sounding like a real drummer. The format of one private lesson mixed with one group practice session every week seems key to student success - nothing beats jamming live with other musicians! Daily practice is also necessary: as long as you're willing to put in the effort you will see results. Thank you SORWC! You guys are awesome and we feel so lucky to have you in our town!

The person I met today was not friendly and unable to show any manners. I would not send my…read morechildren to learn music there.