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Steinway Piano Gallery

4.5 (44 reviews)

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Joy C.

I had the pleasure of working with Justin, the manager, at the Steinway piano located in Walnut Creek and I can't speak highly enough about the experience. From our first conversation years ago when I purchased my first piano from him , he was incredibly knowledgeable, patient, and genuinely interested in helping me find the perfect instrument--not just making a sale. Justin demonstrate deep knowledge of explaining the differences between models, brands, and features in a way that was clear and easy to understand. I never felt rushed or pressured, and all of my questions were answered with honesty and attention to detail. I highly recommend anyone who's looking to buy or have questions regarding piano to Justin!

A beautiful Boston Upright
Michael K.

Justin is more than just a salesman; he's a friend along the piano journey. For a couple years, I've been toying with the idea of getting either an upright or something bigger, and there's been absolutely no pressure on me taking -forever- to make my decision. But I've made it! I'm very excited and pleased with my decision, and I can't thank him enough for the patience and understanding he's shown me, and all the Steinway galleries he's invited me to, even when I feel bad taking so long to decide. Thanks again Justin!

Steinway is the dream of every piano lover, including me. With the excellent service and help of Justin and Beck, my dream finally came true. I went to the Steinway showrooms in Walnut Creek and San Francisco. Justin and Beck patiently explained and played the pianos for me. Their wonderful performances fully demonstrated the high quality of Steinway. I originally planned to buy the M model piano, and they played the M, O and A models one by one. Their superb performances, as well as their tireless explanation of the characteristics of each model and letting me try it in person, finally made me choose the A model piano. With the careful explanation and excellent service of Justin and Beck, I finally own my beloved Steinway piano. I sincerely thank them.

Maureen S.

You will be very happy if you buy your piano here! Ask for the manager, Justin Levitt!

With my new Boston Grand piano   delivered on July 19, 2024

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4 months ago

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2 years ago

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Alexis L.

Thank you so much for the kind review Maureen!

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2 years ago

Justin was awesome to help us to get our new piano. My son loves it a lot! It is very happy experience for us in this Steinway store.

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Ask the Community - Steinway Piano Gallery

Review Highlights - Steinway Piano Gallery

With the careful explanation and excellent service of Justin and Beck, I finally own my beloved Steinway piano.

Mentioned in 29 reviews

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Music Exchange

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(68 reviews)

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We got our first piano recently from the Walnut Creek Music Exchange. Before we made this purchase,…read morewe visited a few piano shops and explored online listings. We ended up going with Walnut Creek Music Exchange for a number of reasons. First of all, their price is highly competitive. We purchased a used piano. The price offered was very good for a super well maintained used piano (they certified it before putting it on the floor). They also have a 10 year trade up program that we may apply every dollar that we spent on this piano to trade up for a different piano within the next 10 years, as long as the second piano is at least 2 times the price of the first piano. Their moving cost is super affordable, about 25% the price compared to other piano moving companies. Secondly, customer service is excellent. Store manager Carson blocked out one hour to spend with our family and patiently explained each piano to us. He even played songs on a few pianos that we were interested in so we could hear difference of the sounds from each piano brand. Lastly, their professionalism is unbeatable. The piano came within 2 days after purchase, tuned! They also gave us a free voucher to have the piano tuned again whenever we like within one year! We highly recommend Music Exchange Walnut Creek!

Disclaimer: I am musically challenged and know NOTHING about pianos! All I know is they play pretty…read moremusic and cost a lot of money, but we sold our daughter's piano before moving to California so we "had" to buy a new one. We walked into Music Exchange to look at their used upright pianos. We were immediately blown away by their large selection of new and used grand and baby grand pianos, upright pianos, and digital pianos. Of course some pianos costed upwards of $45,000 but others were very affordable between $1,000 - $5,000. Salesman Buddy showed us several affordable options and he truthfully told us the one we fell in love with was badly out of tune and offered to have it tuned for free before we made a final decision. As I was writing down my contact information for him, my husband and daughter fell out of love with the old piano and in love with a brand new digital piano which was priced $ 3,000 below retail price!!! No, Buddy didn't tell me this price difference we knew it as it was the new version of the old digital we just sold and did our homework lol The piano was delivered with white glove service to our house in less than 24 hours after purchase and now my house is filled with beautiful music again.

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Danville Music

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Our so take lessons here. He's always excited to go and the energy is always positive .read more

After talking at length with a sales person on the phone, my blind music partner and I were assured…read morethat the guitar and amplifier we inquired about was in stock. I did not mention that we travel with her Guide Dog (Ferguson) from Guide Dogs For The Blind in San Raphael. We arrived, having traveled an hour from El Cerrito, fully prepared to spend ~$4000, and see if they could order another $4000 worth of gear. While attempting to seat my Blind partner with her pup, a short, young, bespeckled man rushed over and said "No dogs allowed in here." I quickly informed of the "Guide Dog" status, to which he replied "Doesn't matter- you can't have a dog in here". I gently informed him of the law, via ADA, and he repeated, "Doesn't matter, you cant have him in here". At that point, the man behind the counter shouted, over a few customers' heads, that he had allergies and we need to get the dog out. I told him we'll be leaving, but that he should familiarize himself with possible exemptions of ADA rules. My feeling is, that if we had been treated more politely and professionally, we would have been happy to return later, when he was not present, to consummate a win-win deal with a different sales person. Seriously rude treatment from both staff members. This is not a misinterpretation of the exchange; these guys were crude. I am neither vindictive nor litigious by nature, nor is my Blind partner. But in this case, she is seriously considering action.

Rockin' Robbie's - Concord - Fender telecaster player II

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First and form most Absolutely amazing customer service! Entire team needs to shout out. I see no…read morenegative qualities at rock and Robbie's Concord. I am a beginner now and learning. I had nothing but ambition. Just like a normal person does when looking into something new, you compare and Contrast all the competitors within the same Business. Rock and Robbie's not only has amazing customer service. They are welcoming. The place is clean. They are very knowledgeable and their pricing is competitive. They are very affordable. Upon when you enter the building you get greeted. The layout of the store is very user friendly. You can see where everything is laid out. If you have any questions, they have gentlemen name Zach at the front, and he is very knowledgeable. Also extremely friendly. Not only I've purchased from that store, but I take a lessons there with an instructor name, Adam. I cannot emphasize enough how good he is at what he does. I've been going there for a couple months, and I went from knowing nothing to playing my own thing and be able to acompany myself with my instrument. Finally, I wanna thank everybody for making me feel so welcome there and if I can recommend this place to anybody definitely shop small. Small businesses really take care of their clientele!

My son's first year joining his school's music program and we chose Rockin' Robbie's to rent his…read moresnare and bell kit. It is a little scary because they don't offer an accidental insurance with the rental but the owner was really nice and took the time to explain their policy to offer some reassurance. She was very straightforward and professional. She also took some time to show my son the contents of the instrument kit, how to handle the equipment properly, and how the setup worked. Without that short overview I'm sure there would have been more accidents. Highly reliable and knowledgeable staff! We'll likely be back again for future instrument rentals.

Steinway Piano Gallery - pianostores - Updated May 2026

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