Update to my review of May 27. When I rode my bike after Absolute Bikes made it work again, I…read morediscovered the gear shift was not working properly. I asked the shop if they checked it. They said no, it was not on the work order. I had requested that they make the bike "road worthy" once again. Seemed odd that that would not include a check of the gear mechanism. My issue wasn't that it wasn't repaired, but that it was never looked at, which I thought would be a routine part of "road worthy" service. They said I could bring it in again on the weekends when they take all comers on a first come first served basis to have it looked it. The lesson here is make no assumptions. You must be very clear and explicit in what you ask them to do. Do not assume they will take the initiative.

I talked to Nathan on the phone before I came out. He was very friendly and answered all my…read morequestions. When I got to the shop, Nathan was there along with Cece the sales manager. Both of them were very polite and got me the ride bike for the three hour ride that I have planned.Flagstaff was wonderful with a lot of great trails and fun street riding. The weather was great in the low 70s and the bike seat was comfortable with a water bottle attachment and a the nice rack on the back. I will rent from them again.

Lots of good bike shops in town. But this one is currently my favorite. Great service with great…read moreattitudes.

All in all, we had a great time biking in the beautiful mountain bike trails of Flagstaff. As far…read moreas our bike shop experience, however, I was incredibly disappointed. My husband and I were visiting Flagstaff with family over our Anniversary and had coordinated a day of biking while our infant son was babysat for the day. I called two weeks in advance and confirmed our rental at least four times by phone, each time feeling satisfied with my over the phone customer service. We had planned to pick up our bikes the day before our full day rental, after confirming this with an employee who told us to arrive at 5-5:30 on Sunday night to pick up our bikes for an additional $10 charge for day-before pickup. We showed up at 4:45 only to find the shop closed. We were so confused and frustrated! We had to coordinate a pickup from family, who graciously agreed to drop us off the next morning for our full day rental. We waited for the shop to open 5 minutes late. When we asked about what had happened the previous night, the employee said they had decided to sporadically close at 4:30 ( 30 min early) and forgot to check their rental books before doing so (and also never checked their voicemail to hear my heads up call). After re-confirming our rental for the 5th time, the employee proceeded to find bikes that fit my husband and I and then spent the next 25-30 min prepping the bikes, which should have been ready for our rental before the shop opened that day (in my opinion). We both work at bike shops in MN and love the casual small-town feel of a local shop. I want to say that I really enjoyed my experience here, but honestly, this is one of the worst examples of how to run a customer-facing business I have experienced. :(

These guys RocK!! Super cool place w super cool bikes…read more Everything you need at tge right price w the right attitude!! Very welcoming place. Thank you!!

Super friendly and honest. Will definitely bring my bike here for service. Also, they have a large…read morecollection of used bikes for purchase.

Nice store, good selection and such nice colors in everything. Many hydroflask colors and sizes on…read moreclearance. Great selection of clearance hiking and running shoes. I always get my shoes here and such great selections if you find your size. I saw a mini camp chair o wanted so much but it was $100. Only weighed one pound. Enjoyed being in the store today. Good stuff here

I am fairly new to REI, now that I'm a bike owner. I decided to do their $30 membership, which you…read moreget back in the form of a gift card. So essentially free. I love the return and exchange policies being a member, and I appreciate being able to get my bike looked at when I bring it in. The prices are extremely fair in my humble opinion. There is a wide variety of items through this gigantic store. Everything is clean and organized every time I go in. Sure the prices are high for the high quality items, but if they last years and years, then it's worth it. I am now a frequent shopper here. I definitely recommend the store for your outdoor adventures!

Great selection of outdoor gear here. I thought it was awesome how the price tags show decreasing…read moreprice as time goes by, so if something doesn't sell at its initial value, it gets cheaper so it will be more likely to sell.

We traveled from Phoenix for the day to catch cooler weather. Passed by this large sports store…read morebecause it appeared they were having a large sale. We both found some great 2nd hand items and items that had been in the warehouse for some time. Great selections but the sale is totally deceiving. It knocks down items per date, but you have to look closely. Which was fine, we both liked our items but the gal who checked me out full price anyway.. $78 she gave me, she gave me 10% off but when we later looked at the tags, I should have only been charged $47!!! We already left town by then, but wonder how many others are buying full for "sale" items. Make sure to check your receipt!

I recently bought a used Aima Big Sur Sport e-bike (one of their rental fleet) from Electric Bikes…read moreof Flagstaff. Luke went way beyond my expectations in making sure that I was happy with the bike. He tuned it before purchasing, fixed some minor mechanical problems after I had been riding it for a week. I would give 6 stars if possible. I strongly recommend Electric Bikes of Flagstaff for anyone considering buying a e-bike. It's what happens after the sale that counts. I have gotten the best customer service that I have experienced in a long time. Luke is the best !

Did the 2 hr Route 66 electric bike tour. Our guide Neils was great! informative, funny, took…read moreexcellent care of us on our route. Always very attentive to making sure we were safe, and enjoying ourselves.Bikes were comfortable and easy to use. Had a little trial ride around the parking lot to ensure we were ready before we started the tour. Highly recommend for a fun way to get an overview of Flagstaff. Throttle switch made hill climbing a breeze!