After 10 years as a faithful patient, I cannot bring myself to return. Between the suspiciously "free" x-ray wand clearly supplied by a vendor to push Invisalign sales, and the tsunami of marketing texts, I opted out of texts. Apparently this also opted me out of receiving any human communication whatsoever, because instead of an appointment reminder, I received a collections notice. Bold strategy. When I called to ask for an exception, I was promised a callback. No callback came. Another collections notice did, though. Called again, went back and forth with the accounting manager, I offered to send a screenshot proving no call had ever been made to me. Total indifference and saying they had records a call was made. The care used to be genuinely great, which makes this all the more disappointing. The vibe here has changed, and not for the better. It's a real shame. read more

I was referred to Sincere Smiles in San Jose by a friend. From the moment I walked in, the staff was very pleasant and welcoming. The office is modern and equipped with updated technology, which I appreciated. However, I quickly realized this office may not be the best fit for someone looking for affordability. I have Guardian dental insurance, and my initial exam was quoted at a little over $100, which surprised me. Thankfully, I wasn't charged for the cleaning, and they were transparent about not repeating X-rays since I had recently taken them at another office. I appreciated that honesty. They recommended a saliva test, which was around $160 and not covered by insurance. It was presented as something I needed, which made me feel pressured, especially since I was already concerned about costs. I knew going in that I likely needed an extraction for tooth #9 and a temporary solution until I could afford a bridge. I asked about a stay plate because I didn't feel comfortable with the idea of removing an appliance in public while eating. Instead, they recommended an Essix retainer with a pontic tooth. It was more expensive than I expected and didn't address my concerns about my front tooth gap. I didn't feel like my personal preferences were fully considered. I was also told I wouldn't qualify for a bridge and would need an implant, which is significantly more expensive. The oral surgeon consultation alone was quoted at around $250, which felt high just for an exam and discussion. Before I realized it, I had spent around $600, even with insurance. When I returned to pick up my retainer, they reviewed my saliva test results and recommended supplements and additional treatments that would total around $2,000. At that point, I felt financially overwhelmed. I do need fillings and a deep cleaning, but the overall treatment plan felt out of reach for my budget. I do believe the staff has good intentions and provides quality care. However, this office seems better suited for patients with a higher budget or more comprehensive coverage. Between the costs, commute, and office hours conflicting with my work schedule, I decided to find a dentist who could work better with me financially. I wish them and future patients the best, but I ultimately chose to continue my treatment elsewhere. I've since had my extraction completed and am moving forward with a bridge option through a more affordable provider. read more

I have been coming to Sincere Smiles since 2014. Never a bad experience!! Now they are our family dentists. Dr vafai is my absolute favorite!! Francesca and Daisy are usually my hygienists and they always do a thorough job. They keep the conversation flowing so the procedures don't seem as daunting or uncomfortable. Christie at the front desk is so easy to work with. She has always been able to find me a time that works for my family. Highly recommend!! read more

Christy and Daisy are wonderful. I love coming here. I live right next-door and I'll come here every day because they're great.

My kids both go to Sincere Smiles and have had a great experience. Dr Vafai. My daughter was scared of dentists after a bad experience at around 5 - we switched to Sincere Smiles and haven't turned back. Dr Vafai is gentle, honest, and kind. The office environment is really nice, well appointed and the staff are all friendly and transparent. read more

I had such a wonderful experience at Sincere Smile today! I came in for x-rays, a cleaning, whitening, health scan, and a saliva test--and everything exceeded my expectations. The office is warm, inviting, and spotless, and every person I interacted with was kind, welcoming, and knowledgeable--from the front desk(Christy), to the hygienist (Francesca), and RDA (Daisy). They explained everything in a way that made me feel comfortable and cared for. I especially appreciated how educational the visit was. I learned about their advanced cleaning system called EMS and their x-ray process, as well as how the saliva test can identify bacteria and predispositions, which supports preventative care. It's empowering to understand how oral health connects to overall health, and it helped ease both my general and sensory-related anxiety around dental visits. This was hands down the best dental experience I've ever had, and I'm actually excited for my future visits. Thank you, Sincere Smile, for making me feel supported and cared for! read more

Talk about a stellar team!! The office is beautiful and energy is great - not your "average" dental office. Dr. Vafai is an amazing dentist that goes over and above for her patients! If you live near by you need to give them a call because you're not seeing the right dentist and team! read more

The team at Sincere smiles are not only professional and efficient; they are warm and welcoming. I have an intense fear of dental work and not only was I as comfortable as was reasonably possible, but each staff member put me at ease checked on me, and made sure that I was doing alright from entering the office to leaving it. I couldn't recommend them more. read more

Avoid this place. The dr does not know what she is doing. Who gave her the degree? So funny just to charge my insurance she tells me I have 5 cavities. I show my xtray to another dr he tells me only one. I always brush and take care of my teeth. How the hell she comes up with 5 cavities. She does not know anything and how to read the xtray. read more

I would avoid making any appointments Monday or Tuesdays because if you have something come up over the weekend and you need to change your appointment, you will be charged $75. I had an appointment Tuesday afternoon and called first thing Monday morning (29 hours before my appointment) and due to it not being 48 hours, was charged the $75 fee. I suppose I could have left a message over the weekend, but they still would have received my request Monday morning read more

Front desk and technicians were all kind and efficient. Office is very clean. I've been coming here for my Bi-annual check ups and cleaning for 1.5 years and will continue since I have had no complaints about this dentist. Thank you for helping to maintain my dental health! read more

Dr. Vafai and her staff are outstanding! She is the best dentist that I have ever seen. She is so good that I travel 4 hours each way just to see her. And the doctor and staff have gone out of their way to help me with appointment times that make it easier for me with the travel. I can't recommend highly enough! read more

Really knowledgable, kind, and proactive. I wish all medical and dental were like them! Also women-run and owned, of course.

Excellent location excellent customer service and most of it is excellent Staffing dentist dr. Fatima is amazing she's so professional, friendly, kind and gentle, I called this morning to schedule appointment for filling ,part of my crown was missing, and they "squeeze" me in right away... Thank you guys so much, you saved my vacation :-) I highly recommend it to everybody and definitely I'll be back... read more

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To start, I hadn't been to the dentist in YEARS. Didn't have insurance for awhile so I avoided going. Unfortunately I ended up with some severe tooth pain and was noticing multiple cavities forming so I knew I had to rip the bandaid and find myself a good dentist. I was dreading going in for multiple reasons: the pain, the embarrassment of not going in for long, the state of my teeth, etc. BUT when I arrived here all of that anxiety went away. The facility is super clean, everyone is genuinely kind and understanding, and the team is AMAZING. I ended up having to get a root canal and I swear I didn't feel a thing! I even walked home afterwards lol. It's not cheap (I am under Covered CA with SureBridge) but it's 100% worth it and I can't imagine going anywhere else now! Thank you Sincere Smiles team! :) read more

I am so grateful for Dr. V and her team. Dr. V has been my dentist since I was in high school (I'm going on 27 yrs old) and I can't imagine it being any other way. I got Invisalign with Dr. V and I'm so pleased with the results! More recently, we've added two composite veneers to my teeth and I've never been more happy to smile. I was initially shocked by the results, as I didn't know it was possible for my smile to look this good. My confidence has totally improved and I'm just really happy with the results. And very appreciative. Something that has stood out to me throughout the years is how caring and thorough Dr. V is - she really takes the time to ensure the quality of her work and the patient's experience. Dr. V and her team are all very friendly, kind, and compassionate individuals. I grind my teeth in my sleep, which is pretty frustrating but Dr. V and her team have been so understanding and supportive about it. They normalize my experience and find ways to protect my teeth, such as custom night guards. I've had a few dental emergencies throughout my time as a patient here and she is always able to get me in right away. It's incredible. I'll be needing veneers in the future and when the time comes, I'll be going to her! My brother recently got veneers with Dr. V and he cannot stop smiling. They look so good and natural! A nice smile totally makes a difference and increases self-esteem. Thank you, Sincere Smiles. read more

Wow ! That's all I can say. I called today to become a new patient and I told Becca, the front desk that I was in discomfort and she had me seen 30 mins later. Dr was also soooo very nice and explained everything to me and took care of my aching tooth! Great office ! Highly highly recommend this office! read more

I been coming here for about a year the staff is wonderful. The receptionist Rebecca is very outgoing and very professional. Back office staff is very punctual and professional as well. I hate going to the dentist as most of us do but this team is very well put together and outgoing so I really don't mind going to get my work done. I highly recommend checking out Sincere Smiles for your dental needs. read more

The best Dental office I have ever visited. Most beautiful and professional staff are always ready for high quality service. Smile and good attitude makes your visit most incredible from many other dentists office. Highly recommend. read more

Ok.... so I tried another dentist and of course wasn't even comparable to Dr. Vafai! I decided to suck it up & reach out to Sincere Smiles to see if they're accepting returning patients and to my luck not only are they, but Kamyar was no longer working the front desk. There really isn't anyone better than Dr. Vafai, hence my return :) read more

Been going here for years , good place . They do quality work , that's the main concern for mean need quality and long lasting results

This was my first time at sincere smiles. I went for a cleanup and I was very happy with their service. They took me on time. The staff were very friendly and knowledgeable. They explained to me everything while they did it. The clinic was very clean and tidy. read more

I called for an appointment and I was scheduled the next day. The staff here were very efficient and nice and I felt very taken care of. I came in and I did not have to wait long before my name was called. I had a teeth cleaning and I was walked through the steps of what was being done. The doctor came in and checked very quickly and also gave me referrals for other specialties. Once I was done I booked my next appointment and got an email immediately. My appointment took an hour and afterwards I felt relived to have gone into the dentist and very relaxed when I left. Great place! read more

Update: comment to owner's (Dr.) comment: to clarify, the timer for the second session did not go off because the button was not pressed correctly; your assistant just came back after 10-15min to check, since the light was off so she assumed that the session was finished, but in fact it did not even start at all. [3.5 Stars to be exact] I came here for the Zoom Teeth Whitening because I got the specials from Groupon. This is not the first time I'm getting Zoom so I knew what to expect. I was early for my appointment and was greeted when I walked in. I like how high-tech they are that I entered my information from their computer instead of writing on paper forms. I checked in Yelp and they gave me a gift, it's a cute bottle opener that has a ruler and a light. The assistant took me in about 5min after I completed the forms. She explained the procedures clearly and took before photos. It was supposed to be 3x 15min sessions. First session, the Zoom head (where the blue light is) moved, since I wasn't able to talk, I waved my hands to get someone's attention; the Doctor saw and came to adjust. 15min later, the assistant came back to prepare the 2nd session, now this time she didn't check before she left me, the blue light wasn't even on! I think she didn't press the button correctly. I waved my hands again trying to get someone but nobody saw me. She came back after 15min thought the session was complete and prepared the 3rd session. 1.5 stars off here, because my result would have been a lot better if the 2nd session was working as planned. During the 3rd session the Zoom head kept falling down, luckily this time she came back to check so she adjusted for me. They also played a movie during the sessions, which makes it less boring while waiting. The end result wasn't as impressive as one I had at previous dentist office. I didn't inform them about the the 2nd session being useless because A - I was running to another appointment and no time to make it up and B - I didn't want to go through the entire preparation again just to make it up a 15min session. They should have came back to check or given me a bell and paper (that was what my previous dental office provided) or something in case of miscommunications. Overall and be fair, they are pretty good, clean place, friendly doctor and staffs, clear explaination and nice welcome gift. I will consider coming back again, but next time I will make sure to bring myself a bell, pen and paper. read more

I called in to schedule a teeth cleaning and they were able to fit me in within the week. Being my first visit, I was not sure how I would feel about changing dentists. I am pleased to say that the doctor and the staff were fantastic. They made me feel relaxed and cared for throughout the visit. The appointment did not come across as rushed and they answered any question I had. They were even able to fit me in for the dental work right after my cleaning. During my procedure they set up with movie and noise cancelling head phones. I took advantage of the current yelp deal and will be getting the free teeth whitening. Overall, I am extremely pleased with the quality of care and work. Thank you for making the switch to a new dentist so easy! read more

I wanted to write an updated review since it's been over 2 years since my last one. I needed to book an appointment within a tight timeframe and they were able to get me in next day. I was way overdue for a dental appointment and walked in knowing I was going to have some explaining to do! Just as with my last visits, the staff was EXTREMELY understanding, kind, and informative. They really make sure to give good explanations about the current state of your dental hygiene as well as what next steps need to be taken, if any. As someone who always likes to know why and not just what, I really appreciate the extra time they take to make sure you understand! Also as I mentioned in my previous review, I love being involved with my care. The ability to see my x-rays, teeth photos, and clinical notes being taken/typed in front of me really appeals to me. It's also a good motivator to floss when I have to stare right at my own gums. :) Still 5 stars for this office! read more

Dr. Fatima is the best dentist. She is thorough and her work is expert and beautiful. She's also great with kids. My LO now enjoys his visits. She has a myriad of movies for both children and adults. My little guy enjoys sitting next to me and watching Dora play while my teeth are cleaned. I love this office and everyone in it. read more

Had a stellar experience at Sincere Smiles dentistry. The pleasantries began when I called the office to make an appointment for a consultation and spoke with Rebecca Rodriguez. She was very efficient and scheduled me in a timely manner which was much appreciated as my face was throbbing in pain. She was very nice and helpful, over the phone as well as in person. I went in to get seen, and got greeted with a Sincere Smile and got checked in. The Doc found that it was my wisdom tooth after the x-rays. The pain was on the top part but it was a bottom wisdom tooth and she explained how it shoots to the top. The extraction was scheduled for the next couple days but I had some other minor treatment done. It's pretty chill how they put on a movie while you're getting worked on so you can take your mind off of the procedure. I then seen the hygienist for a cleaning and got everything taken care of all the way around. Overall it was a five-star experience all the way through. I usually hate going to the dentist but their great staff makes it a satisfactory experience. Doctor Vafai is an exceptional dentist. I would recommend to my family or anyone that is in need of a dentist! read more

This review is for my dentist Ms. Sadaf, had a great teeth cleaning session early today. Ms. Sadaf took care of me really well from the beginning to end. I didn't had any gum pain or much bleeding. I've been going here for years and their service and precautions makes you want to stay with them. Again Ms. Sadaf thank you for today. I will see you guys next time. read more

This office and its staff are amazing! The staff is always very friendly and willing to take the time to educate you, answer all of your questions and make you feel comfortable.. The doctor was very gentle when I had my wisdom teeth removed, so gentle I did not realize she had finished when she did! She was very empathetic to my concerns and calmed my anxiety I initially had. I would highly recommend Dr. Vafai to anyone. I would never go anywhere else! read more

The service was fine, but they're so unwavering on their cancellation policy. I had a work situation and tried calling to see if something else could be arranged but it was like, nope, we'll have to charge you $75. Emergency situations do come up people. It's fine, take my $75 but know that you could have had a lifelong customer instead. read more

The dentist as well as the front desk staff is very rude and unprofessional. They have no time and courtesy for you if you called to discuss bills. Dentist is very egoistic and defensive. I am surprised how their page is not filled with bad reviews despite lack of professionalism. They make major errors in billing and unless you have time like me to go through everything before paying, you would end up paying more than you are required to. Time and again I found discrepancies so I knew it was time to move on. Frankly the work isn't really good that would make me stay despite billing errors. Due to experience with them my bar is set so low now read more

I stand by my previous review. Life is too short to engage in back-and-forth arguments. The facts are: I paid for service You didn't deliver Your receptionist Rachel was incredibly rude. You clearly do not want new customers, otherwise you would have resolved this situation privately Your reply to my original review speaks volumes about you treat customers. I will not be posting another review. Life is too short. You screwed up. You won't admit it. read more

I was in pain because of my wisdom tooth but my usual dental office was packed for the month. I'm really glad I happened to go with Sincere Smiles because their friendliness and professionalism was really top notch. After my consultation for the wisdom tooth extraction, Rachel let me know that it could be done as soon as today so I went for it. They talked me through the procedure, let me watch a movie to get my mind off of everything, and made sure I was numb before pulling my wisdom tooth out. It was so fast and painless I kinda came out dazed and chuckling. Anyways, I'm really glad I found Sincere Smiles! read more

I bought a groupon for zoom whitening and had a great experience.. staff was friendly, efficient and welcoming. the one thing i didn't think of when i bought the groupon was the amount of whitening i would get. my past experiences have been 4 15 minute intervals of the whitening gel and light. i received 3, but that was probably because I had used a groupon. i do wish i would have known that as i would have just paid the extra $30-50 bucks to get the full treatment... but it most likely was in the fine print (which i didn't read). Overall, this team was great and i would recommend a visit! read more

Sincere Smile has been taking care of my dental needs for years. They are a very professional, friendly and a very clean office. If I need to reschedule it's no problem. They even go the extra mile to let me know what I need to get done now vs later. But now that my dental needs have been addressed I just see them for my cleanings, yay!! read more

I seriously can't believe how fast and painless getting these teeth out were! If you're looking for a dentist I highly recommend Dr. Vafai and Haley Millen at Sincere Smiles. They are so gentle with you from cleanings to teeth pulling! I've been going there now for a few years and every time they amaze me at well they do they're job! The dental assistant Haley makes you feel very welcome and that your comfortable through the entire process you can tell she genuinely cares about her patients Dr. Vafai comes in and is so gentle and almost motherly as she works on your teeth. She and Haley make a great team. The chemistry they have works very well! I love their positive calm attitudes! The front desk Cassandra is a such a sweet heart! I had questions before getting my wisdom teeth pulled and she promptly answered them via e-mail. read more

I was pretty nervous to go to the dentist after 3 years because I have had very unpleasant and painful experiences in the past. However, my experience at Sincere Smiles was neither of those things. Dr. Vafai and her staff are very sweet, patient and friendly and made me feel welcome and comfortable. I got a thorough (but pain-free!) teeth cleaning and X-rays on my first visit and I got to see photos of my teeth and she showed me where there were issues. I had a few cavities but instead of lecturing me like my previous dentists did, Dr. Vafai just showed me the proper ways of caring for my teeth. On my second visit I had two cavities filled. I HATE needles and have a low tolerance for pain so I was expecting the worst. But I didn't even feel the needle (they gave me topical anesthetic before they put the needle in) - I didn't feel anything at all during the entire procedure. She made sure I was completely numb before she even started. They let me choose a movie to watch (they have a pretty good selection of DVDs) and provided some wireless headphones, so I turned up the volume and watched that for the 45 minutes it took for them to finish. All in all it was a great experience and now I don't have to fear the dentist anymore. read more

My fiance and I visited Dr Vafai for Zoom whitening having researched the web looking for the best price for the procedure. We were pleasantly surprised by Dr Vafai, her gleaming new office, and her super friendly staff. I suppose I was expecting a kind of meat market catering to customers looking for discounted whitening services; a "get 'em in and get 'em out" environment. What we found instead was the one of the most well-put-together dental offices I had ever seen. Clean, hi tech, and well cared for, the equipment seemed top of the line with customer comfort in mind. There are individual flat screens playing a selection of well-chosen films, wireless noise-reduction headphones, extremely well-designed examination chairs (leather!)... And no KBAY soft rock from the 70s! It was Timbaland/lake all the way...refreshing. There are even snacks and gum in the waiting room! Dr Vafai is young but she exudes experience and has a nurturing way about her. My fiance will most likely start using Dr Vafai as her primary dentist, and with an easy to navigate location on Saratoga Ave right off of the 280, I understand her decision completely. Plus, my teeth are as white and pearly as they've ever been...at 50% of the cost! read more

Just completed my teeth whitening at Sincere Smiles. What a great experience! It was painless and quite enjoyable, since the staff here is so amiable. They make sure you're comfortable and are very helpful. I definitely recommend this place to anyone, and will be coming back! read more

Sincere Smiles - Waiting to get my teeth whitened! :) - General Dentistry Near Me - San Jose, California