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    Sincere Repair Services

    2.0 (4 reviews)
    Closed • 9:00 am - 4:00 pm

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    Appliance repair

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    Anslem H.

    A service call fee is $99

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    Mr. Appliance of Richmond

    Mr. Appliance of Richmond

    (54 reviews)

    Absolute Nightmare - DO NOT USE THIS COMPANY…read more If I could give zero stars, I would. This has been, without a doubt, the most frustrating consumer experience of my entire life. The "Service" (or lack thereof): We had a technician come out and repair our fridge. We got charged way over $1,000.00 for a replacement part - just to realize that the problem was not solved. After various additional visits, the technician gave up - and said there is no solution. At that point we (of course) asked for a refund. That's when the 'service' stopped. Entirely. The Phone Hell: Trying to get an update is a full-time job. I have spent a combined total of over six hours on hold with this company. When--and if--someone finally picks up, they are rude, dismissive, and constantly refer to a 'manager' (who is NEVER available, and ALWAYS in meetings...) needing to weigh in. Twice, I was "accidentally" disconnected after waiting 45 minutes. To call this frustrating does not even begin to cover the agony (and waste of time). The Stalling: Every time I actually get a human on the line, the story changes. Every call ended with "We will do this by tomorrow." or "You will hear from us by next week." or "My manager will call you back this evening." None of those things actually ever happened. It was blatantly obvious they are just stalling to keep the money without doing the work. It took us WEEKS to finally get our money back. The Verdict: Save yourself the headache, the wasted time, and the money. Do not go into business with them. Find literally anyone else.

    I called them, but I didn't end up scheduling an appointment with them because there was a language…read moreissue a lack of customer service just to even set up an appointment with them. Maybe the girl answering the phone was her first day on the job, but she didn't seem to know what she was doing. I have no continue with this company.

    Sincere Repair Services - homeappliancerepair - Updated October 2026

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