I rarely believe yelp reviews and go by word of mouth. This dry cleaner was recommended to me by a…read morefriend and I can't tell you how elated I am with their service, especially Paul's. I came in with a grease stain on my favorite skirt that another dry cleaner had failed to get out. I subsequently made it worse by trying to do it myself and essentially thought I'd ruined it for good. I had been told Paik would give it to me straight and he did. He was thorough, asked what the stains were, the type of material and if it was dyed. He said he would try, but couldn't guarantee. My people, he did it. $200 skirt looks brand new again. I'm over the moon. Go to Paul.

This dry cleaner has literally managed twice in a row to stick needles through the fabric of a…read moredesigner skirt in order to hang it up - the first time I told them and they fixed / promised that it wouldn't happen again and second time same shit again. The needles have left actual holes in the fabric for nothing!!!! Don't bring your good stuff there!

I've been bringing in our laundry weekly to Tatyana's for 4 years now. They're very reliable and…read morethe same day service is great. Highly recommend to anyone in the neighborhood.

Been coming here for the last 7 years. Super professional and accommodating, not to mention very…read morehigh quality work. They take care of everything from everyday laundry, alterations, and dry cleaning of formal wear. Would definitely recommend for anyone who lives in the area.

I just randomly stopped in here to get a pair of pants sewn and this will now forever be my dry…read morecleaners, and seamstress!! Tay, one of the individuals that works there, was so nice and accommodating. They even dropped off the items at your apartment, depending on where you are located. Reasonable prices, you aren't paying an arm and a leg, but you are paying for a job!! highly recommend their service.

Amazing experience with the tailor and the guy at the desk they fixed three pairs of pants for me…read moreand fixed the waist on my Isabel Marant pants. Everything looks amazing and pricing was fair. Very happy!

Sweet owners! Came for dry cleaning and they're very friendly with fair rates. easy location near…read moremany popular shops and a block away from the L.

Great service and exceptionally friendly. I am impressed not only with the cleaning services but…read morealso the attention to detail on alterations. I really appreciate having a great dry cleaner in the neighborhood.

Quality work!!!!! A1! No other place is touches my varsites or minks!!! very professional settingread more

I love this place they have great service and friendly people that works there. they always on time…read morewith their deliver.

Eroika is so fast and affordable. She does great quality work and is so professional!!! I go to her…read morefor everything! I have gotten wash and fold, hemming, and dry cleaning done.

Best prices in the area. If you bus there with 2 items, it'll still be cheaper than where you rely…read moreon now.

They are courteous and polite and they remember your name !!!!! They will do whatever they can to…read moreaccommodate

After being unable to get the stains out of my dress, I was told the store would retry and then was…read moreassured they'd deliver it. For that reason, I didn't set a reminder to pick it up given this assurance. MORE THAN a month goes by- I hear nothing. By the grace of god I remembered this (expensive) dress was still there.. couldn't believe I wasn't alerted to anything. When I texted the manager (owner?) to potentially give me a discount for a new set of clothes to be dry cleaned, he refused. Sooo not only was the clothing quality/cleaning job unsatisfactory, but the customer service was just absolutely AWFUL. Stay away from this dry cleaners. You may not even get your products back.... Unbelievable

They did a great job on my drop-off laundry and delivered easily to the Public Hotel the next day…read more A great value for the service! The person who helped me was super sweet and helpful.

I will probably not use this dry cleaner again after some extremely poor customer service…read more On a Thursday last month I dropped off my suit and two dress shirts to be cleaned and was told that I could pick them up at the beginning of the next week. Although i gave the worker at the time- let's call her Sally- my information, I did not receive a ticket. As this was my first time at this store, I didn't think much of it at the time. When I returned to the store, another worker- let's say Bob- gave me one clean shirt and my suit. My other shirt was missing. Bob claimed that I only brought in my suit and one shirt - and seemed to argue that I was lying to him. (Although Bob was not in the store when I dropped off my suit and two shirts originally with Sally). Bob mentioned that he was going to go check something, and spent ten/fifteen minutes staring at a computer monitor. He didn't communicate with me what he was doing. Eventually i got concerned and walked over to him to see what he was doing with the monitor. It turns out, he was looking at the security footage to, i speculate, to see if i was in fact lying to him. Turns out, we both watched footage of Sally preparing my suit and two shirts as I was giving her my contact information. Bob didn't apologize and didn't really look sorry. He also didn't seem to know what to do. I didn't pay for my clothes at the time and he mentioned that they will try to look for my shirt. And he mentioned that if they found it, that they would deliver it to my school 2 blocks away. I was annoyed because I would have to take dress clothes on the subway now twice between Manhattan and Brooklyn, but felt better with Bob mentioning that they could deliver it to my school to make the trip a little easier. (I'm a full time graduate student in a professional program) Two days later I got a text message from Bob- and a bizarre conversation ensued. Good news is that they found it relatively quickly. The bad news is that they seemed to not understand how to provide customer service to a person who would have to go out of his way a second time for his laundry for a mistake that he didn't make. I've included pictures of this text conversation below. Ultimately, I will not be returning because I felt like I was accused of lying in regard to Brown Bag Laundry losing my own shirt. I felt like they did not handle this situation properly I really wish that I could have written a better review after this first time using them- although they did give me 20% in the end. In the end, my clothes were clean. And if everything goes the way it should go with your laundry, you should have nothing to worry about. But I don't suggest this place on the off chance they lose one of your items. Update/edit: The manager recently messaged me on Yelp and asked that I change my review because he did not like how i portrayed BBL. I'd like to publicly add a caveat to this review. Everything above is a documentation of my interactions with BBL as well as how the company made me feel. People make mistakes and I'm sure everyone who works at BBL are great people, but I would hate for these interactions to happen to another unsuspecting customer.