My son broke down on side of toad made it to the truck stop, I called my insurance company to use…read moreroadside assistance. Well they set it up and had these guys call me and say they were coming at 526pm, well at 6:05pm I called them he tells me he is 11 minutes out, his manor was very rude and like I was bothering him for him to come out to tow the truck. After continuing to wait with my son for them to arrive it passed another 35 minutes, so I called my roadside service again to see if they could get in touch with them because we were still waiting. She places me on hold calls him to get back on the phone with me, to share that he decided not to take the route, due to the distance I needed it towed. She politely told him Thank You and got back on the line with me. She explained that she is going have to find someone else to come and tow the truck. Start all Over again, with searching for a tow company to get here in a timely manner since we have been here since 3pm waiting on someone. I would not recommend this company to anyone, I would rather find someone else to tow my vehicle than deal with people that don't want to work. It's a Monday, I have been up since 3am worked all day to still be sitting on the side of road after these people wasted me time. This is your job! If you are that lazy to tow a vehicle you should not be in this business! I would not recommend this company to anyone!!

I took my car in October to get my sunroof replaced and my left passenger window replaced. I just…read moregot it back today January 5. Not pleased due to the fact I was without a vehicle for so long. I think the parts should be ordered and in hand before you take a customers vehicle. The insurance only paid for 30 days for a rental. I was out $600 to use the rental. Went up there to discuss why it is taking so long and to see if they would provide a rental. The owner was of no help and wasn't willing to do anything to resolve the matter. He just said, in a sarcastic manner, what do you want me to do about it?? So no I won't recommend

I took my Nissan Altima to them after someone backed into it, from the start they were…read moreprofessional, courteous & they told me I had nothing to worry about & it was in & out in less then a week, they washed & detailed it & quite frankly it looks better now than it did before, I'd like to thank Brandon Parker & staff for going above & beyond for me & my Nissan Altima.

I will never take me car back to that place .never never they are no good.they lie about…read moreyour car .no good rating bad for business.

I wish I had looked at the previous reviews. They are similar to mine. The worst customer service…read moreever! I went there a week before dropping off my car with an estimate from my insurance, hoping they would contact my insurance and get things ready for when I dropped off my car. That seems reasonable. I was told by Justin that it usually takes a 1 to 1.5 weeks to fix the issues with my car. I had minor damage on the front driver side bumper. I dropped of my car on May 30. I was out of town for a few days. I called on my way back home on Wednesday, June 4. This was the first contact with them after dropping off my car. I was told they would begin work on Monday, June 9. That sounded reasonable knowing that parts needed to be ordered. So I contacted my insurance to get a rental. I called again on June 11. OK...so now I was told that they had to contact my insurance provider. I have checked with them. That is accurate, and the cost for the part had a check for cut on the same day as the issue on June 10 per my insurance. I went by the body shop on June16. My car was in the yard with the front of my car still missing. I went inside and was told that they were waiting on a part. Justin also explained that every part had to be ordered 4 times because what they received was broken upon receipt. When I called my insurance provider, they said that they had cut a check for them on the 10th to order the extra part. They had no knowledge of all of the additional parts that had damage needing to be reordered. They also noted in their notes that Justin said that my repair was a "next week issue." The only contact I have had from them was one text on June 6 stating that my my repair was still in process. I finally got my vehicle back today 20 days later. I contacted them 3 times to ask about when things would be done. Today, when I picked up my car, I videoed my car to check to make sure that my lights worked. I gave them a cashier's check as their service charges are 4% on a card. My husband was with me. I was not rude. I was indifferent. I have the video as proof. Having to contact them on my own 3 times to get a status should tell you all you need to know. I also checked my insurance app to see how many times my car had been driven. Why was my car driven 9 minutes today before I picked it up? Every other time was less than a minute which makes sense moving it around the yard per my app on my phone which seems accurate. This is a true and accurate account of my experience. I have accurate receipts for everything in this report. I wish I had looked at previous reports as they are similar. If my car was washed, that is ok, but why not disclose that upon delivery? Communication and Customer Service are seriously lacking. I hope I never have to use this serve again. Per Progressive, they are not on there list of service providers. I hoped to use a local company. Never again!

Kenneth is such Great Mechanic he helped me when I was truly needed him. My A/C line got a hole in…read moreby these very bad roads here but, he ordered the line and repaired it for me, and it's wasn't that expensive thank you vI recommend him to anyone.

Quick response, reasonable quote for service, and the repair work was done timely, and well. We…read morewould recommend.

Made sure payment was received but no thank you!! Very Disappointed!!!!! They did a GREAT PAINT…read moreJOB ON OUR VEHICLE!!

Everyone there is extremely helpful and professional. I was sent automated updates on the status of…read morethe work. I was highly satisfied with the job they did on my vehicle and I highly recommend them!