Wonderful experience with Mitchell's. The staff there took great care of me throughout the entire…read moreprocess. The quality of work done is second to none. My repairs were done very quickly so I could get back on the road. I would highly recommend Mitchell's Body & Frame to anyone who needs body work.

From the owner: Mitchell's Body & Frame Provides Full Service Auto Repair in the Monroe, LA Arearead more

I have never personally used this body shop but I did work for Hertz for 5 years. Pam, Rose and…read moreMegan were pretty much straight forward with everything and all the customers I had to drive to the location were happy. Pam was not afraid to stand up for her customers and make sure the customer's vehicle was fixed correctly and safely. Rose and Megan were always nice and quite often apologized for Pam.

I called their office a few days ago as a "Pay it Forward" project. I spoke to the owner and her…read morefemale foreman...both two of the rudest women I think I have EVER spoken to. My previous name is Bradshaw and I had unclaimed property listed on the Texas State Auditor website. Next to my name was Bradshaw's Auto Body for over $3,000 in unclaimed money. I thought that since I had no idea about this site until my friend told me about it, that it's very possible that Bradshaw's Auto Body has no idea they have unclaimed money in Texas so I am going to call them AS A COURTESY...paying it forward. The first horrible woman hung up on me after being so horribly rude. When I first called she BIT MY HEAD OFF when I asked if I could speak with the owner. She said "Can a woman not be an owner of a body shop???". WHO SAYS THAT? Understanding that they probably thought it was a scam...I decided to call back and beg them to at least hear me out. This time the owner answered and she wouldn't even listen. She couldn't even give me 2 minutes of her time. She was just as horrifically awful as the first. I honestly couldn't believe how evil they both were to me. I am a Paramedic and doing nice things like this helps me decompress and escape from the horrid that I experience. SHAME ON THEM! I honestly don't care one bit if they claim their money from Texas... but based on how they treat people, I am sure business is awful and I would expect they could use the money. Here is the link should they decide to claim the money in the end. https://claimittexas.org/app/claim-search After writing a review on Facebook, they wrote an apologetic reply in public forum but then turned around and sent me this devilish response via email. They should be ashamed of themselves and EVERYONE ELSE SHOULD RUN FAR AWAY.

I wish I had looked at the previous reviews. They are similar to mine. The worst customer service…read moreever! I went there a week before dropping off my car with an estimate from my insurance, hoping they would contact my insurance and get things ready for when I dropped off my car. That seems reasonable. I was told by Justin that it usually takes a 1 to 1.5 weeks to fix the issues with my car. I had minor damage on the front driver side bumper. I dropped of my car on May 30. I was out of town for a few days. I called on my way back home on Wednesday, June 4. This was the first contact with them after dropping off my car. I was told they would begin work on Monday, June 9. That sounded reasonable knowing that parts needed to be ordered. So I contacted my insurance to get a rental. I called again on June 11. OK...so now I was told that they had to contact my insurance provider. I have checked with them. That is accurate, and the cost for the part had a check for cut on the same day as the issue on June 10 per my insurance. I went by the body shop on June16. My car was in the yard with the front of my car still missing. I went inside and was told that they were waiting on a part. Justin also explained that every part had to be ordered 4 times because what they received was broken upon receipt. When I called my insurance provider, they said that they had cut a check for them on the 10th to order the extra part. They had no knowledge of all of the additional parts that had damage needing to be reordered. They also noted in their notes that Justin said that my repair was a "next week issue." The only contact I have had from them was one text on June 6 stating that my my repair was still in process. I finally got my vehicle back today 20 days later. I contacted them 3 times to ask about when things would be done. Today, when I picked up my car, I videoed my car to check to make sure that my lights worked. I gave them a cashier's check as their service charges are 4% on a card. My husband was with me. I was not rude. I was indifferent. I have the video as proof. Having to contact them on my own 3 times to get a status should tell you all you need to know. I also checked my insurance app to see how many times my car had been driven. Why was my car driven 9 minutes today before I picked it up? Every other time was less than a minute which makes sense moving it around the yard per my app on my phone which seems accurate. This is a true and accurate account of my experience. I have accurate receipts for everything in this report. I wish I had looked at previous reports as they are similar. If my car was washed, that is ok, but why not disclose that upon delivery? Communication and Customer Service are seriously lacking. I hope I never have to use this serve again. Per Progressive, they are not on there list of service providers. I hoped to use a local company. Never again!

I had several shops to choose from and I called several and talked to them. Ken's assured me that…read morethey do great work so I chose them. There were understandable delays due to COVID-19 so it took almost two months to get my car repaired... but it wasn't repaired correctly. My hood was replaced, paint is chipping all over it, the door was replaced, it doesn't shut correctly, the paint is mismatched, they blamed that on a previous repair but I'm pretty sure it's never had a previous repair. The headlight was replaced but it was the wrong part number so my lights don't work right. (The headlight module won't communicate with the computer so lights work sometimes they don't). Not happy with the whole experience. The office manager seems combative in conversation, not friendly. This volkswagon repair was out of their league. I won't choose Ken's again.

Last Friday, May 8th, I was called by a salesman at Van Trow Toyota in Monroe, LA. The salesman…read moretold me he found a truck that I've been looking for, and that he took it in on a trade and wanted me to come look at it. It was a 2023 Chevy Z71 RST. We negotiated a bit via phone on the price prior to me coming to the dealership to look at it. When I arrived at the dealership, a friend of mine who rode with me, the salesman, and myself took a short ride at which time the salesman filled the tank up with fuel. We arrived back at the dealership at which time my wife arrived, hopped in the truck with my buddy and I, and we took a test ride which lasted approximately 30 minutes. During the test ride, the radio would occasionally mute itself, and every 3-5 minutes, it would turn completely off and reboot itself, which was extremely annoying considering it wouldn't make it through a full song without turning off. It would display a statement on the screen during each reboot that stated "Device is starting." There was also a loud banging noise under the front end of the truck, that became increasingly more intense each time we hit a bump. These two issues were what I considered to be minor issues, and considering it was a used vehicle, I did not immediately discard the vehicle. Instead, I arrived back at the dealership and told the salesman what was happening. I explained both issues, at which time I explained that I would happily purchase the vehicle under the condition the dealership would pay to have these issues fixed. The salesman said okay, and we then walked inside and spoke with the sales manager who also agreed to my condition. The sales manager signed what he called a "we owe" form which stated in writing Van Trow Toyota is fully responsible for fixing the noise under the front end of the vehicle as well as the radio issue, which I explained was more than likely going to be a simple system update in which a Chevrolet Dealership was going to have to do. I told the manager I don't care who technically has to fix it, as long as Van Trow Toyota pays for it. The salesman agreed, signed the form, and gave me a copy along with the rest of my paperwork upon completion of the agreement. Monday, May 11th, I arrived back at Van Trow Toyota to speak with the salesman for what I understood to be simple drop-off of my vehicle, so that it could be diagnosed and then possibly fixed that day. When I arrived, the salesman introduced me to the Used Car Lot Manager, Wayne, who immediately stated he did not feel responsible for fixing a used vehicle with the milage this one has. Wayne made multiple statements which consisted of "This is an old truck, noises under the truck are normal", "That's probably nothing serious, I wouldn't be worried about it" and "Louisiana has some of the worst roads, it is probably just an alignment issue." Wayne made it immediately clear he had no intention on fixing the issues that were agreed upon prior to my buying the vehicle. Wayne then stated "Look, before we even leave for this ride, if this is not a vehicle you're happy with I will simply undo the deal." There was no initiative to fix the issues, instead I believe it was his way of attempting to bully me into backing down. As the test ride concluded, Wayne continued to show absolutely no interest in attempting to fix the vehicle, at which time I offered to bring it to a mechanic I know and get the issues diagnosed. Wayne then stated "if it's not too much money, I'll consider paying for it." My mechanic was able to quickly determine part of the noise issue underneath the vehicle and fixed it on the spot, at no charge. The rest of the noise continued, but he did tell me I could bring it back at a later time if I was unable to get it resolved, and he would work it into his schedule to get fixed. I arrived back at Van Trow, and informed the salesman of what happened, I told the salesman the truck needs a tire alignment, and he offered to pay for the alignment which was $110.00. I was appreciative of this, and took it to get an alignment right then. The salesman paid for the alignment out of his own pocket because yet again, Van Trow Toyota refused. The tire alignment uncovered the root cause of the loud noise, and the mechanic was able to get it completely fixed at that point. I was very grateful. I then brought my truck back to Van Trow Toyota, and advised Wayne the radio was still broken. Wayne advised he would not fix my radio issue, keep in mind, I have a written and signed statement stating Van Trow Toyota would cover the cost of whatever it takes to have the software/radio issue fixed. Wayne still refused. I then went to Benoit Chevy in Farmerville, and told them what my issue was. I asked them to do a full system software update, as after everything I read online concluded that was most likely the issue. Benoit Chevy told me it would cost approximately $300 to do the update, at which time I once again contacted my salesman to no avail

Was told my brakes would come in on my brand new seqouia in 6 months. Took almost a year before…read morethey got them in so I had to deal with squealing brakes that whole time. They finally got them in and scheduled service and was told it would take 2-3 hours and it took all day. Almost 9 hours.

I have been there twice and satisfied with the work and service both times. Staff is very friendly…read moreand helpful. Prices are reasonable and they do not try to add on anything not needed.

Very friendly staff and cost and time effective. The repairs are outstanding , when told it will…read morebe ready a certain time the job is complete and the workers make you feel at home. Home environment at this shop, very comfortable and satisfied with the complete job.

Best repair shop ever with friendliest owner and employees ready and willing to answe any…read morequestions. Car was repaired perfectly and in a times manner. Thank you Antleys

From the owner: Antley's Collision & Repair is West Monroe's premiere auto body shop that provides repair services…read morefor family cars, local law enforcement agencies, fleet management companies, dealerships and more. We are the only locally owned and operated full auto body and collision repair facility who's owner has extensive prior insurance experience. For over three decades, we've served the Monroe and West Monroe community keeping our customer's satisfaction our number one goal. We take pride in having the quickest response times, most courteous staff, and reasonable rates. While we provide auto body collision repair and automotive painting services for all makes and models, our services don't stop there. We also offer motorcycle and RV repair and custom painting, all performed by highly trained, certified technicians with over 100 years of combined experience.