I wish I had looked at the previous reviews. They are similar to mine. The worst customer service…read moreever! I went there a week before dropping off my car with an estimate from my insurance, hoping they would contact my insurance and get things ready for when I dropped off my car. That seems reasonable. I was told by Justin that it usually takes a 1 to 1.5 weeks to fix the issues with my car. I had minor damage on the front driver side bumper. I dropped of my car on May 30. I was out of town for a few days. I called on my way back home on Wednesday, June 4. This was the first contact with them after dropping off my car. I was told they would begin work on Monday, June 9. That sounded reasonable knowing that parts needed to be ordered. So I contacted my insurance to get a rental. I called again on June 11. OK...so now I was told that they had to contact my insurance provider. I have checked with them. That is accurate, and the cost for the part had a check for cut on the same day as the issue on June 10 per my insurance. I went by the body shop on June16. My car was in the yard with the front of my car still missing. I went inside and was told that they were waiting on a part. Justin also explained that every part had to be ordered 4 times because what they received was broken upon receipt. When I called my insurance provider, they said that they had cut a check for them on the 10th to order the extra part. They had no knowledge of all of the additional parts that had damage needing to be reordered. They also noted in their notes that Justin said that my repair was a "next week issue." The only contact I have had from them was one text on June 6 stating that my my repair was still in process. I finally got my vehicle back today 20 days later. I contacted them 3 times to ask about when things would be done. Today, when I picked up my car, I videoed my car to check to make sure that my lights worked. I gave them a cashier's check as their service charges are 4% on a card. My husband was with me. I was not rude. I was indifferent. I have the video as proof. Having to contact them on my own 3 times to get a status should tell you all you need to know. I also checked my insurance app to see how many times my car had been driven. Why was my car driven 9 minutes today before I picked it up? Every other time was less than a minute which makes sense moving it around the yard per my app on my phone which seems accurate. This is a true and accurate account of my experience. I have accurate receipts for everything in this report. I wish I had looked at previous reports as they are similar. If my car was washed, that is ok, but why not disclose that upon delivery? Communication and Customer Service are seriously lacking. I hope I never have to use this serve again. Per Progressive, they are not on there list of service providers. I hoped to use a local company. Never again!

I had several shops to choose from and I called several and talked to them. Ken's assured me that…read morethey do great work so I chose them. There were understandable delays due to COVID-19 so it took almost two months to get my car repaired... but it wasn't repaired correctly. My hood was replaced, paint is chipping all over it, the door was replaced, it doesn't shut correctly, the paint is mismatched, they blamed that on a previous repair but I'm pretty sure it's never had a previous repair. The headlight was replaced but it was the wrong part number so my lights don't work right. (The headlight module won't communicate with the computer so lights work sometimes they don't). Not happy with the whole experience. The office manager seems combative in conversation, not friendly. This volkswagon repair was out of their league. I won't choose Ken's again.

Impressive body shop, very clean, professional and friendly. I was absolutely pleased with the…read morevalue, reasonable cost. Quality of workmanship was very good, no complaints, perfect. Nice place nice people. If I ever need a body shop again I'm coming here, no question about it! Great job guys.

From the owner: Redeemed Auto Body provides collision repairs and paintless dent repair services to West Monroe, LA.read more

unfortunately, a five is the highest I could provide. This…read morefacilities professionalism is unmatched. They were so patient and kind and forthcoming checking in and reassuring. I had issue with my insurance...my vehicle was ready, and they hadn't received their payment. It was an excruciating nightmare. The level of compassion that was shown and the opportunity that was offered for me to go ahead and take my car without their payment...showed a level of compassion and empathy for the people that they service. I would highly recommend Auto Body specialist to anyone who is in need of great customer service and by the way, my car looked like I had just driven it off the showroom floor. Amazing, Amazing, Amazing

Made sure payment was received but no thank you!! Very Disappointed!!!!! They did a GREAT PAINT…read moreJOB ON OUR VEHICLE!!

Best repair shop ever with friendliest owner and employees ready and willing to answe any…read morequestions. Car was repaired perfectly and in a times manner. Thank you Antleys

From the owner: Antley's Collision & Repair is West Monroe's premiere auto body shop that provides repair services…read morefor family cars, local law enforcement agencies, fleet management companies, dealerships and more. We are the only locally owned and operated full auto body and collision repair facility who's owner has extensive prior insurance experience. For over three decades, we've served the Monroe and West Monroe community keeping our customer's satisfaction our number one goal. We take pride in having the quickest response times, most courteous staff, and reasonable rates. While we provide auto body collision repair and automotive painting services for all makes and models, our services don't stop there. We also offer motorcycle and RV repair and custom painting, all performed by highly trained, certified technicians with over 100 years of combined experience.

Wonderful experience with Mitchell's. The staff there took great care of me throughout the entire…read moreprocess. The quality of work done is second to none. My repairs were done very quickly so I could get back on the road. I would highly recommend Mitchell's Body & Frame to anyone who needs body work.

From the owner: Mitchell's Body & Frame Provides Full Service Auto Repair in the Monroe, LA Arearead more

I took my car in October to get my sunroof replaced and my left passenger window replaced. I just…read moregot it back today January 5. Not pleased due to the fact I was without a vehicle for so long. I think the parts should be ordered and in hand before you take a customers vehicle. The insurance only paid for 30 days for a rental. I was out $600 to use the rental. Went up there to discuss why it is taking so long and to see if they would provide a rental. The owner was of no help and wasn't willing to do anything to resolve the matter. He just said, in a sarcastic manner, what do you want me to do about it?? So no I won't recommend

I took my Nissan Altima to them after someone backed into it, from the start they were…read moreprofessional, courteous & they told me I had nothing to worry about & it was in & out in less then a week, they washed & detailed it & quite frankly it looks better now than it did before, I'd like to thank Brandon Parker & staff for going above & beyond for me & my Nissan Altima.

I have been there twice and satisfied with the work and service both times. Staff is very friendly…read moreand helpful. Prices are reasonable and they do not try to add on anything not needed.

Very friendly staff and cost and time effective. The repairs are outstanding , when told it will…read morebe ready a certain time the job is complete and the workers make you feel at home. Home environment at this shop, very comfortable and satisfied with the complete job.

Amazing service very professional! Best body shop in town! Highly recommend! They go above and…read morebeyond