I moved into a condo managed by John Thompson about 3 years ago. At the time I had just come out of…read morea bad living situation and I desperately needed a safe and reliable place to live. I found that. The application process was seamless. I was approved quickly and the transition was smooth. I had my keys and access to the unit quickly. The last few years have been amazing. Whenever anything was broken and we submitted a maintenance request, it was addressed quickly. Nothing remained broken for long. John even came over and replaced the batteries on the smoke detector when I couldn't figure out which one was low and the beeping wouldn't stop. Our microwave broke and I messaged John and it was replaced within a few days. In my experience Scout Properties is a great property management company. They are reliable, responsive, nice human beings. It was a pleasure to have our home manager by this company. John's the best!

When we first started with Scout Properties, things were great. Our first manager, Nick, was…read moreprofessional and easy to reach. But after Victor took over, everything went downhill fast. I'm not sure Victor ever really knew who we were and I can't be sure he ever visited the apartment before things really went to crap. He completely missed a major toilet leak--even after the tenant moved out--which left us with a cumulative $5,773.14 water bill. Then Scout didn't handle the tenant's voucher renewal properly, with no warning to us, which made the tenant move out early and cost us rental income. Even worse, we've now been stuck for several months without a tenant and have had to cover all the turnover costs ourselves. Despite that, Scout still charged their full management fees while barely responding to us. All of a sudden, Scout dropped us as clients (including our neighbors who were clients also), kept the fees, and stopped returning calls. Our next‑door neighbors had the same experience -- and told us their tenant was even offered an apartment at another property managed by Scout. Everything started fine but turned into one expensive, stressful mess. Don't hire Scout Properties unless you want poor communication, big bills, and months of lost rent.

As a prospective renter, my experience was very poor. The man who showed me the apartment I was…read moreinterested in was very nice, but didn't know much about the property or me (he was waiting in a different unit than the one I wanted to see because he got mixed up). That would have been fine. But what really annoyed me was the application process. The management is not familiar with more modern ways to verify employment and income (such as third party service) and insisted on unredacted pay stubs - which is much less secure. The interaction as we went back and forth was rude and reminded me of scammers trying to get one to divulge information urgently (because so many people are interested in the apartment!) at the cost of better judgement. In trying to get more information from me they cited their "policies" but being unable to articulate why their policy insists on having the information I didn't want to share (like my pre-tax deductions) This conversation was not with some mid-level employee but what seemed to be the owner. I should hope he could articulate the reasoning behind his own policy! To me, this company clearly orients themselves to customer service of property owners, not renters. Which fair enough, but it doesn't mean I have to like it. To the reader/renter: Don't let these people bully you!

I am very excited to lease with Rent the District. My roommates and I found a beautiful home on…read moretheir site, and from my very first correspondence with Hanna via phone, the communication has been flawless. Prompt responses to emails, quick answers to phone calls, transparent updates throughout the process, and even reassurances to call you back if they are tied up at the moment (and they actually call back as soon as they can!) Since my roommates and I are all out of town at the moment, and unable to tour the property in person prior to signing the lease agreement, Hanna assured me that her assistant Johnny would send me a video tour the following day. And sure enough, the next day - Johnny had a detailed video tour of the home in my inbox. Any question I had about the property, Johnny was able to answer. We so look forward to working with Hanna and her team during the duration of our lease agreement. If the last week is any indication of how our experiences will be as Rent the District tenants, I very much look forward to staying at this property. Hanna and Johnny were both very friendly, and professional. I will recommend Rent the District to any of my friends who look to rent or have property management services in DC. Thank you again!

Professional staff, highly recommended. Aaron purchased and managed three townhomes for me since…read more2021. His company has found me quality tenants and very responsive when it comes to maintainence, renewal, dealing with HOA and handling tenants. I only have one or two emails exchange with them during annual renewal. I love it that way.

I contacted Aaron with Question about home buying, and she was able to reply to me promptly and…read moreefficiently!

The property mgr Beth said I should contact her directly and she'd always respond. I sent 8…read moremessages. Got a response to one. EJF always says they contacted the vender but never say if they talked to them. They always say that vender will be there asap soon as possible. well is that in an hour? a day? A month? Never receive any further follow up from EJF. They state the vender hasn't responded. We'll get another vender who will respond! There is limited feedback if any from EJF. I sited a request in April 2026. Reminded them several times since then. All I want is some duplicate keys! it's now almost August 2026. I have no status update from Beth at EJF I'm pretty fed up with the lack of management, openness, follow through, degree of detail in all communication, and lack of proper closure.... as management company they should continuously advise as what is the present status and next steps might be and what next steps are recommended. I'm totally down on their ability to do the job and shine at it.

If there was an option for less than 1 star, they would earn it. Poor response during a heat wave…read more 5 days after a service ticket was created - still no service. These guys suck.

I've rented from many places over the years and never had such a polished and professional…read moreexperience. Easy to use app for paying rent and submitting requests. Any time we had an issue, it was dealt with immediately with frequent and clear communication and the move in and move out process went insanely smooth. If I was ever renting in DC again, I would probably start on the Nest website for my property search knowing I'll be taken well care of.

I'm sorry this review is long but please read it in it's entirety because it is about an extreme…read more safety concern regarding Nest DC. I have been a resident of a Nest DC property for three years. For the first two years I was very happy with my experience. My previous property manager Alexa was wonderful and communication was consistently responsive and professional. I never had a single complaint. Unfortunately my experience has changed significantly this year. Just as a disclaimer I am not an annoying tenant. I pay my rent on time every month and never complain. The fact that it took me withholding rent to finally get a response after months of unanswered calls and emails should say a lot about how serious and frustrating this situation has become. My issue has been a serious safety concern involving the carbon monoxide detectors in my home. The detectors have not been replaced since 2015 and have been sporadically going off since March. When this happens I have to evacuate my home with my two children and contact the fire department to make sure there is not an actual carbon monoxide emergency. What makes this even more concerning is that the carbon monoxide detectors are connected to the smoke detector system. Because the system is outdated and malfunctioning I cannot even confidently confirm that we currently have fully functional smoke detectors in the home. That is extremely concerning as a parent. I submitted a maintenance request in April requesting that the system be replaced. From April through June I received no response despite repeatedly calling and emailing. It ultimately took me withholding rent before I finally heard from someone in mid July. I explained the situation and made it clear that the fire department had already told me multiple times that the system needed to be replaced. Nest eventually sent a contractor in mid July to inspect the system. However the contractor was only sent to determine what was wrong rather than actually replacing the outdated system. I have not heard from anyone since. Now it is August 24 and the alarms went off again at approximately 1:12 a.m. and my children and I are up in the middle of the night. My kids start school tomorrow. This is incredibly frustrating because the original maintenance request was made in April. This is not a minor maintenance inconvenience. This is a serious safety issue involving carbon monoxide detection and potentially smoke detection in a home with children. What is most disappointing is the lack of communication. I do not even know who my current property manager is because no one has ever reached out to me regarding this ongoing situation. At this point I am giving Nest until the end of this week to resolve this issue. If it is not resolved I will be contacting the property owner directly to make them aware of the situation and to discuss the steps I will need to take to have this safety issue addressed myself. I would strongly encourage anyone considering renting from Nest to ask very specific questions about maintenance response times and who is responsible for handling urgent safety issues before signing. My experience was very positive for the first two years. Unfortunately I cannot say the same about this past year.

Terrible service. Disrespectful to homeowners. They hang up on phone calls and don't answer emails…read more They arrange payments with plumbing companies without confirming with the homeowner what actually happened. When I asked for an explanation for what I'm paying for on the invoice, they didn't give me one. The company didn't either, because they say they were hired by Gordon James, but guess who pays the bill?

11 October 2024 - I hope the company responds so I can revise this review in the future…read more My relationship with Gordon James *was* great for 12 years! As soon as I planned to sell my investment property and was no longer a revenue source for them, the support and willingness to engage with me disappeared. This has created numerous headaches as I plan to sell my rental property. 1) The company accepted a tenant-cleaned property, but still told me they would be charging the tenant for a move-out cleaning. When the tenant complained about the withheld deposit - the company refuses to acknowledge that they told me *in writing* that the $690 cleaning would be charged to the deposit. Now I owe the tenant another $690. 2) The company mailed the keys and garage door openers to my realtor. The package is lost and was not insured by the company. Now they simply suggest filing a "missing package" request and are not willing to accept responsibility for replacing the items that I entrusted to them. 3) Besides from one phone call, all communication is over email, which is creating delays in resolving these issues, leading the former tenant to threaten legal action against me. The company is not taking ownership of any of the issues that were caused by their miscommunication or negligence. Be careful!

EASE manages my condo in DC and does an amazing job. Very communicative and they rarely have any…read moredowntime between tenants. Couldn't be happier with their services.

They are straight rude and money scammers. The terrible communication and responses were…read moreunprofessional. I hoping to get a refund of my application fee. As you see Matt stated I was refunded but I did not receive a refund. Also, I was told the owner moved forward with an applicant but you'll are still taking people's money.

RENTERS BEWARE! Horrible experience moving into the Pierre Condominium. Move in "coordinator"…read moreprovided incorrect information on multiple occasions and trying to get additional info was like pulling teeth. Condo required a move-in deposit and Jhonna Yap gave me the incorrect address to send a money order. It was returned to me stamped so now I must pay more to get my money back!

This review is for the building manager (LAKIA) at The Carlton in Washington, DC. I interact with…read moreher a few times a year as I manage a unit in the building. She always responds to my emails within the day, which is much appreciated. And she is very transparent when there are issues at the building by sending out emails to let everyone know what is going on in a timely manner. I am very pleased with how LAKIA does her job.

It has been a while since I left my review and have had people asking if I still felt the same way…read more I absolutely do! Metro Home Managers does a fantastic job and you cannot go wrong by using them for you property or to manage your condo association.

I've worked with Lance and Todd for almost 6 years managing the rental and upkeep of a single…read morefamily home in DC and can't say enough great things about their efforts/support. As an DC property owner and landlord based in California, I valued their end to end management of the property, inclusive of several repairs, that allowed me peace of mind from a distance. They were excellent at balancing the needs of both myself and the tenants and earned my confidence to the point of managing the renovation and sale of the property. I would highly recommend Metro for both property management and realtor support.

I almost never leave yelp reviews, but I want to share my experience with Atlas Lane as neither a…read moreproperty owner nor a tenant, but as neighbor that interacted with one of their property managers (Matt). I live in a condo in Adams Morgan adjacent to a recently-built building (The Olso), which Atlas Lane managed at the time (two years ago). Right after the building was completed I noticed that the outdoor floodlights were on all night, and they were shining into my bedroom and keeping me up at night (even with my curtains drawn). I did a little research and found that it was managed by Atlas Lane, and thus I emailed them at 9pm about the issue I was having. I wasn't expecting any response at all but I figured it couldn't hurt to try. To my surprise, an hour later I got an email back from Matt apologizing for the light pollution and saying that he would take care it. After that night, the flood lights were never on overnight again for over two years. Fast forward to last week, when the flood lights were again on 24-hrs a day. I again emailed Matt at Atlas Lane to let him know. He told me that Atlas Lane was no longer managing that building, but that he knew the company that was managing it now and would email them on my behalf. He even checked in with me again a few days later to see if the issue was resolved (of course, it was not), and then emailed the other property managers once again to remind them. In my opinion, this is outstanding customer service, and I'm not even a customer! I am so impressed that I am actually now considering using them to manage my own condo once I finally move out, even though I've never before even considered using a property management company because I always had such *terrible* experiences with them as a tenant.

I read negative reviews but applied with them anyway. Mistake. Waste of money and time. The agent…read moreI worked with was communicative but kept pushing tour out. They said we are #2 in line. But that often the first people to tour don't like it. Said have to wait for tenants to be ready before we could tour, then kept coming up with excuses for not being able to see apartment. Finally, after supposed weekend for tours to start passed, I reached out and they said they had so many applicants that apartment rented sight unseen. Based on their info, I estimate they made $1500 in fees taking all the applications. At some point, it seems unethical to take application money past 5 or so applicants. Honestly, a refund of our $100 would have been appropriate. It honestly feels like it was a money grab to get application fees.