Miss Gail was absolutely wonderful. It seems like the people giving the low ratings were expecting the typical nail salon environment. This is not the massage chair, 50 people at a time salon... Which is exactly why I went there for my pedicure. With everything going on from COVID-19, I didn't want to go to your typical large nail salon with lots of people. The salon is very small, very clean, and very safe. This pedicure was long overdue. Miss Gail was so sweet throughout the service. The products were conscious and eco friendly. I did not use a Groupon and with just the regular price, it was such a value compared to your typical nail salon. Miss Gail, Thank you for taking care of my toes. I will be back to see you soon. read more

My husband bought a mani pedi Groupon for our anniversary. My friend got one too. Called to schedule an appt, and had to wait almost two weeks for one that was after working hours, which would have been yesterday. The day before, Sunday, got a text from Simply Divine stating they were out of town. What? You have business appts and you're out of town? They asked to reschedule for the next day, Tuesday, at 3pm. Told them I work until 5, so they say 5:15, and then ask if I'm coming with a friend. I respond yes, and also give my friends name. Next morning I get a text confirming appt for that day. What? I text back that they rescheduled us to Tuesday and they say "you never responded." By this time I've already made another appt and can't go. And I'm so frustrated by this point that I no longer want to go. It was supposed to be a relaxing anniversary gift, and instead it was harder than buying a new kidney on the black market. Groupon won't refund, says we have to go through them. They told me they won't refund me because I cancelled my appt. BUYER BEWARE. This is not a regular nail salon. They rent space in a salon independently. And they apparently offer groupons that are difficult to use. And then they go out of town with your money and cancel your appt. But then they come back to town and pretend it's not cancelled. It's a shame that they do this to people. I've been dealing with a dying parent for a while now and really needed a break, some relaxation. Instead I've spent way more time on this than it was ever worth. Shame on you, ladies. This isn't how you treat customers. And yes, I have all the screen shots. Update: went to the salon to talk to them about this Groupon and was called a "nasty white bitch." So yeah, it's a real classy joint. read more

I hadn't had my nails done in quite some time, and I had been holding on to a gift certificate my hubby purchased for Valentines Day. (Yeah... I know I'm late!) After reading the reviews I had some concern, but I always think that if you put your best foot forward others will reciprocate. Both mom and daughter worked on me at the same time - gel manicure and regular pedicure - and did a wonderful job. My hubby and I went to South Padre and spent time at the beach, and my polish held up just 1 day shy of 2 weeks! Now, let me say that I didn't need the television, but I have a phone so I asked if they minded me playing some jazz and they didn't. Come on people, these days we learn to adapt and overcome. I enjoyed being pampered while I listened to what I wanted to, so it was a win win for me. I'll be going to see them again in a couple of weeks because I got a manicure done at another place today and I'm NOT HAPPY... shrug. Don't let the other reviews steer you away - remember that people are more likely to write a bad review than a good one. read more

This place is awful. Discovered it via Groupon. No massage chair, very misleading since the "salon" is basically a tiny, cluttered closet in a building with several other "salons" with no directory so good luck finding it on your own. She yelled at me when I called to ask which closet they're in since there's no receptionist. Had to take off work so I could come in on a Thursday during the day, which was the only option available and I was required to provide my credit card to secure my appointment. She was watching trashy daytime TV that had no signal so it was super annoying. Overall could not have been more uncomfortable and to be honest it was the worst pedi I've ever received. Please note: The only good reviews on here are people that run other salons right next to hers!!! Met them myself. read more

I got a pampered pedicure by Gail. My first time there and was very pleased with the cleanliness, affordability and attention to detail. I got my first hot wax foot treatment and loved it. I recommend Gail. read more

First I would like to say I was skeptical because of the reviews I read on here. But dang that was one of the best pedicures I've ever had! I was gifted a groupon and went in today for the 60-minute signature pedicure. It was easy to make the appointment, the lady (I'm bad with names oops) asked me if I knew where they were located and she gave me simple directions that were helpful. I was asked if I wanted a margarita or water. Her suite, which is now suite 5, was super cute and clean and smelled delicious (not that usual harsh chemical smell). Amazing foot massage, my favorite part was the vanilla paraffin wax, my feet feel amazing ! The polish is perfect. Seriously don't take the bad reviews into consideration. I'd def go back and pay full price. My feet are happy. read more

I had an absolutely terrible experience. I asked that they do not charge my credit card and instead use my groupon that never expires. Gail's reply was to stop harassing her. I mean...wow!! read more

I am leaving this review on customer service only. I have not had work done at this location. I bought a Groupon that expires on December 4. In October, I looked for appointments and they were all during the work day. I found one that would work for me on December 21. I scheduled and I called Simply Divine to verify if that would work since it would be past the expiration. Gail kind of gave me the back-and-forth and said they really didn't like to do that but they could this one time. I told her thank you and before she hung up, she told someone else, "She's just crazy". Needless to say, I immediately called Groupon and got a refund. I called Gail and canceled my appointment. I will not be doing business here. read more

Had a Groupon to use (already paid for the complete service), had to cancel/reschedule the morning of due to a sick child. This establishment charged me ANOTHER $39 FULL SERVICE FEE because I did not cancel within 24 hours. Kind of impossible in this situation?! Guess I should have just taken my child with me and exposed everyone. Lack of response to me inquiring about this charge as well. I definitely will not be trying out this business now...was excited to try this place out and hopefully find a great spot to continue going to. AVOID THIS PLACE AT ALL COST, bad business practices and OVERCHARGING. Check their Groupon reviews too... read more

Wonderful experience. Mom/daughter duo did a fantasist job and were such a delight. Will definitely go back!

Outstanding experience!!! I got the signature pedicure and couldn't have been happier. Gail was very gentle, kind and professional. I loved the personal attention and customer service. Contrary to a lot of "big" nail salons, all of the tools she used were absolutely sterile and since Gail only uses the natural nail polishes, I didn't get a headache from awful chemicals. I will absolutely be coming back and referring her to everyone I know. BEST pedicure I've ever had! read more

I love this place! These ladies are amazing... I absolutely LOVE that we had engaging conversation... the whole time...she was spoiling me with impeccable service. The nail industry has become populated with lots of places where you can perhaps get a nice manicure.. but no social engagement...the language barrier can sometimes make for a quiet visit....and also make it difficult to get exactly what you are looking for. Hugely appreciate the ease of this whole service from beginning to end. They specialize in natural nails... no harsh fumes...and small and private works for me. read more

Simply Divine Nail Lounge - Nail Salons Near Me - Pflugerville, Texas

Two of the nicest ladies did a fantastic job on my nails!! I got a mani/pedi combo from groupn BUT they actually have the same prices in store so no need to go through groupon!! They have a gel mani special right now for $20 or a gel mani and devine pedi for $39 complete with paraffin wax!! They offer you a drink when you get there and dont try to oversell you. LOVE that I found this place!! Will def be back for this mani/pedi combo again!! I love that my gel mani color can match my reg pedi color!! read more

Simply Divine Nail Lounge - Love my gel mani from Simply Divine Nail Lounge!! - Nail Salons Near Me - Pflugerville, Texas

What a great manicure I got for the promo price! I definitely recommend them if you are looking for a more personalized experience. This mother and daughter team are super sweet and on their game! They are very professional and strive to make you as comfortable as possible. Don't forget to set an appointment! I forgot to take this step before showing up, but they worked hard to try and fit me in as quick as possible. I opted to take an appointment the next day so as not to crowd the other customers. The arm/hand massage was amazing, loved the lemongrass lotion that was used, and the shape and color of my nails were perfect! I even stopped her after she painted one of my nails bc the color wasn't exactly what I wanted and she did mind at all, something that has gotten me an eye roll at other salons! Thanks again for the great manicure! read more

Simply Divine Nail Lounge - Gel manicure was amazing! Love the coral color!! - Nail Salons Near Me - Pflugerville, Texas

I've been coming here for the past year and have known the owner for years. Perfect mani / pedi, wonderful massages and an extremely clean environment. Rosie and Gail are wonderful and my service always beats expectations. They are a mom / daughter shop (just 2 employees) so it's important to book in advance. read more

It was my first pedicure since Covid and she did a great job making me feel safe, comfortable, and well taken care of. I have no desire to go to one of the big open nail salons at the moment, this was exactly the experience I have been waiting over a year for! Looking forward to going back and bringing my daughter. read more

Very relaxing nail salon. The ladies here are sweet and professional. They use new nail files and buffers every time, which I think is extremely hygienic and important. I found this place through Groupon, but I have since returned for more services. The prices are great! read more

Simply Divine Nail Lounge - Gel Manicure in Bubble Bath - Nail Salons Near Me - Pflugerville, Texas

PLEASE DONT BUY THE GROUPON OR GO HERE! Somehow I didn't see the previous terrible reviews for this nail salon so I bought a groupon for a mani and pedi. I called to make an appointment, spoke with a woman who seemed very scatter brained but wasn't rude or anything. She got my name and we made an appt for the next day. I show up and am first taken back that it's a room smaller than a bedroom that has only 2 nail chairs in it a bunch of clutter. She tells me she doesn't remember talking to me but she'll try to squeeze me in. After waiting 10 minutes for her to come talk to me she states that she now remembers talking to me on the phone but doesn't remember us setting up an appt. this place is a joke and that lady is a liar, we had literally talked the day before and made an appointment for 3:30. Luckily was able to cancel my groupon. read more

Very nice place! Yes, it's smaller than your usual nail salon but also more personal. Both ladies were very welcoming and just the right amount of conversation (not overly talkative but not awkwardly silent). They will honor the Groupon price without actually purchasing the Groupon which is nice of them. I called on a Friday morning and they had a spot for me Friday afternoon. They had nice refreshments and overall it was a very good experience. I'll be back! read more

My wife Elizabeth and I enjoy a "date night" every few weeks that includes a mani-pedi together, and Simply Divine has made that part of our special evening extra special! Gail is simply one of the kindest and most talented people we know, and together with her colleague, Cynthia, their mani-pedis are the best you'll find anywhere in Austin. The technicians make the experience so personalized and are so attentive to the particular needs of each and every client. Simply Divine puts so much attention and love into a cozy, intimate space and experience that we can't wait to get back! read more

This mother and daughter team are fantastic. They both have good attention to detail and make sure your nails are to your liking. Everything is very clean and they do not reuse any items. They made a customer out of me! Give them a try! read more

I'm guessing these people do a good job based on the reviews below, but customer service BEFORE the sale is definitely not high on their agenda. Tried repeatedly (at least 8-10 times) since JULY to get an appointment with no success. Perhaps the problem was that I was using a Groupon and they didn't want to honor it. But there were never any appointments available. Called Groupon to get money back. I wouldn't have posted on here except when the gal DID call me back (after I had already called Groupon), she was NOT nice and barely let me get a word in edgewise. For the record, Groupon says there are others who have had the same issue. So -- don't buy their Groupon, for sure. Maybe you'll have better luck if you just pay $$. read more

Gail scheduled an appointment for Saturday at 5:30 then later cancelled me on the same day because I could not accommodate her request that I move my appointment to an earlier time the same day! Fortunately, Groupon is quick to offer good customer service and refunded my money immediately. read more

Wonderfully indulgent, this nail salon feature Dazzle Dry! If you haven't tried it yet, your cheating yourself! This product dries in just minutes without a light and lasts much longer thank other nail polishes. Rosey & Gail pamper there clients with great products & massage during the Mani-pedi. Very reasonable prices too! read more

I love that it's appointment based, a nice relaxing atmosphere with great customer service, definitely will go back again and again

I had an amazing shellac manicure and pedicure by miss Gail. both Gail and Rosie were both very sweet and professional. My nails look beautiful! Thanks divine nail salon, I will definitely be back again! read more

I called in the morning to book an appointment after purchasing the groupon. I was told that they could fit me and my friend in for a 4 PM appointment. When we arrived at the address we could not find the salon and so we were a few minutes late. I called for directions from where we were and was pretty rudely told that they would not take us anymore as we were 15 minutes late. Still not sure where they are located, got my refund from Groupon and definitely would not recommend them based off of this customer service experience. I can understand that we weren't there right at 4 but the lady was so rude and didn't even try to reschedule just hung up the phone! read more

I visited Simply Devine Nail Lounge today and had the most amazing experience!!! The atmosphere was perfect...happy and relaxing! My nails look so good! The attention to detail was unmatched to any other mani-pedi I have ever had! There is no doubt that I will be returning soon! Please visit these incredibly kind and talented women, and let them work their magic on you!! You will be so happy you did!! read more

Not even worth the star , rip off. Mother need to teach daughter how to keep customers coming back. When you in a two man booth you need excellent customer service. Keep the change ! read more

They are running Groupon scams. In September, i called to schedule for my daughter and I; the first appt that worked was December 17. We showed up to wait 10 minutes for them to open the door, be told that the Groupon was expired even though they had said it wouldn't be a problem, they would only honor expired Groupons on one date in February, it was my fault that my schedule was so limited, and we would have to pay full price today. Really?!? Obviously, we weren't their first customers with this issue. I'll take my business elsewhere. read more

DO NOT BOOK OR BUY GROUPON IF YOU PLAN ON GETTING A APPOINTMENT WITHIN 2 WEEKS. I GOT SICK AND HAD TO HAVE SURGERY BUT MANAGED To CALL 2 DAYS BEFORE GROUPON EXPIRED SPOKE TO OWNER AND TOLD HER MY SITUATION WITH IT EXPIRING. SHE TOLD ME IT WAS NOT A PROBLEM AND BOOKED APPOINTMENT 2 weeks out was 1st available for both my daughter and I.... to make a long story short I wasn't able to go on the morning of appointment which was first thing by the way so my daughter went and she got there and the owner told her that she would have to pay the remaining balance of the Groupon which would be an additional $35 needless to say my daughter called me upset disappointed she made an effort to get up and go go be there at 9 o'clock and was told she needed by an additional $35 which she didn't have about the Groupon for her so she could have her nails and pedicure done to no avail. Of course the owner denied ever having a conversation with me about it very very unprofessional so just be sure that you have your eyes dotted and your T's crossed before you deal with this mother and daughter team and be prepared to wait to get an appointment read more

Found a "good deal" on groupon for this salon. Called to make appointment- the "lady" who "helped" me was extremely hostile, condescending, and impatient. I shrugged this off to "everyone has bad days". On the day of our appointment, google took us to a Georgetown location- immediately when I learned of this error, I pulled over to call, informing them we'd be a few min. late. When we arrived, 10 min. late, no one came to door (many shops- requires code to open main doors)- after several phone calls, I finally received a response... of YELLING, belittling, and lying. She basically called me a liar and stated she left building as it was an early appointment. I let her vent, then informed her of her unprofessional manner and of my remorse in mistake, again, trying to find a healthy professional ground. She YELLED over this attempt and was as viscous and hostile as a badly trained pit bull. She then came OUT of the building with hands on her large hips as if ready to fight as we drove away. (I guess she was in the building all that time, after all.) My daughter received her first ever horrible customer service experience in her 18 years (speaker phone with both appointment attempt as well as appointment day). I'm glad I was part of this first experience, as she witnessed her mother remain calm, cool and collected, as well as stick up for myself in a firm, appropriate, lady like manner. I immediately informed Groupon and received a credit. DO NOT EVER GO HERE! Unless you want a "straight out of Compton"- or fresh out of prison mani/pedi... I'm convinced... she WILL CUT YOU! And not in the ordinary way of a mani/pedi. RUN!!! And please spread the word. These ladies should never be in this line of business! I can think of many other fitting career choices, but customer service is certainly NOT ONE! And BTW- I grew up in rough neighborhoods. I know MANY hard working and respect giving individuals in these areas... most of the time we are the ones with the biggest hearts because of hardship. So I know there is absolutely NO EXCUSE for this kind of harassment and hostile behavior, especially when it's your business and you're trying to make a living! Ignorant and SAD. read more

Salon? Ha!The only reason it got one star is because no stars was not an option. This place is the pits. Should have read the reviews before booking. The place is impossible to find & no one ever answers the phone or returns calls. They charged me full price for the appointment when I showed up late because I couldn't find their nail closet. No signage available. The building was in someone else's name. Save your money $ go elsewhere read more

These women have the WORST customer service! Never answer the phone and when they do, they are rude, especially if you mention the Groupon! If you're going to act that way about it then STOP using Groupon! read more

The ladies were really nice but the space is really small. If you get claustrophobic I wouldn't recommend this place. There are only two ladies working so if you're getting a mani/pedi you have to wait till the other is done helping another customer. The manicure was okay but some areas needed touch-ups and she didn't do them. Also di read more

This is a great place to do a mani pedi and massages! The ladies are so professional and polite! They really take the time especially with the pedi and offer awesome massage with scrub gel! I had an issue with my nails and they opened the shop after hours only to accommodate me! I am beyond grateful and I would recommend them for the quality of work and customer service! Thank you both!!! read more

Horrible customer service. I had a difficult time scheduling an appointment. They cancelled and rescheduled the appointment. I had to cancel that date and reschedule after the Groupon expiration date. They agreed, but it was a different story when I arrived. They seemed very rude from the beginning of my arrival. This is defiantly a Groupon scam. I hope these ladies get busted soon. I got a full refund from Groupon. read more

"Simply Divine"? Suite 11 I would call it " Simply Horrible"! This salon is so far the worst I had ever experienced. I bought a Groupon. First their availability is very limited, and the process for reservation is terrible, although you already paid for the service they force you to provide a credit card number and they tell you that they expect you to pay an appropriate tip so they will deduct it from your card, that was weird but I made an appointment for Sunday anyways. I received a call asking me to move it for Saturday and I agreed on changing it adapting my schedule as I am very easy going. I am lost in the shopping center trying to find the "Simply Divine " place and I get a lot of texts asking me if I am coming. Ask again for address, they don't provide it but complained that they sent it to me last night no willingness to help ! That was the place where I was since the beginning, but the place is tiny inside another place so I could not find it ! They called me, she is very rude and hang up on me! finally came at 12:15 and this woman with a horrible attitude doesn't let me in and ask me to wait outside! I could not believe it ! People with no education nor business ethics! There are tons of salons, please never pick up this one we can not support local businesses that try people like this ! Go somewhere where hardworking people wants you as a customer and treat you like you deserve ! read more

These wonderful women gave me a mani and pedi like I have never had before ! My nails and skin feel fantastic. They are very knowledgeable about the products they use and the products they use are wonderful. It has been an hour since I got home and I am still staring at my nails because they look so good! read more

I love Gail and Rosie!!!! I purchased the Groupon which is how I discovered these lovely ladies. Scheduling at first was a little difficult on my end as they are privately owned with 8-5 hours. Groupon does not show the salon hours when you purchase so when I found out the salon hours I was a little discouraged at first. However they were able to accommodate me and my busy schedule which was greatly appreciated! My first visit was AMAZING, relaxing and just wonderful. The conversations flowed full of joy and laughter. They are extremely professional and my nails always look awesome! I left there knowing this would be MY nail salon going forward. They book fast and are super busy so when you do get an appointment, make sure to schedule your next one before you leave. Trust me they are worth the wait! I recommend everyone I know that lives in this area to go to them! Even though I'd like to keep them my little secret! ;) I love being able to call myself a regular at Simply Devine Nail Lounge! Thanks ladies y'all are the best! read more