My roommate and I booked Simpler Moving to move from one house to another in the North Austin area at the beginning of July. We had high hopes with the amount of good reviews we saw online from numerous people. Unfortunately we didn't have as good an experience as everyone else.
We were given a 5 hour window with which they were going to show up and get us all moved, from Noon to 5 PM. They showed up around 3 PM, and said they were probably only able to get one load done, as they were going to be pushing past their max allotment of hours that they could work in one day. This meant that we were going to unexpectedly take time off from work over what we had planned, so they could complete the job. Frustrating, but whatever. Let's just get it done.
We have a large majority of the items packed up and ready for them to just grab and go. They took some time to wrap up the furniture and delicates, then started loading everything up.
A little while into it, somehow they tear a fairly large gash into the wall coming down the staircase at the front door. They call the owner to come out and fix it. He brings some spackle to cover up the hole, but it's clearly going to need some more work. He never finishes it. It sat there for days after the job was completed. I had to put on another layer, and then go to Home Depot myself to color match some paint to cover it up. Come to find out there was another wall gash, although not as big, that I didn't notice and our landlord deducted from our security deposit.
My roommate is also a little OCD, and had labels on every single box/container on where it was going to go inside of the new house. We had a map that showed where the corresponding rooms were, to make it incredibly easy. Well, as we were going through and unboxing things, it's like they didn't even pay attention to the labels, and just put things wherever they wanted. Stuff for upstairs was downstairs, and vice versa. It felt like a giant waste of effort.
Then there was my TV. It was a big 4K 65" TV. It's my nice one, and what I spend a decent amount of off-time in front of. They seemed to have wrapped it well in moving blankets, but somehow there was a large impact point on one of the top corners, and it was no longer usable after that. So we call up and try to get reimbursed for it. This leads to a few weeks back and forth on the model, age, current value, blah blah blah. We wind up settling on $500 to be reimbursed to us. Cool.
Weeks later, and no check is received. Call up, oh yeah it's in the mail. Weeks go by, no check. Life is busy, we all let things slide, whatever. It's now 5 months later, and we still haven't received the check. Called up a month ago, and spoke to a guy named Cooper that was supposedly running the operation side of things, and was going to speak to the owner about it. I never hear back from him. Called up a couple of days ago and the guy that answered the phone said he'd never heard of a Cooper. He gave me the owners number, I left a message, and he has yet to call me back.
Overall the movers that showed up were very nice, but kind of absent minded, didn't pay attention to the final destination of things, damaged the housing, broke an item that is clearly delicate and needs to be handled with care, and then will not own up to their mistake and reimburse for damages.
I see the vast majority of reviews highly recommend this company, and it could be that they just had an off day from being in the middle of a Texas summer. But at least fix your mistakes. We paid a significant amount of money to wind up with such a bad taste in our mouths. I would be extremely hesitant to use this service again. If you do wind up using them, make sure you're on top of them, and it might be a good idea to transport your delicate items yourself.
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