While I think the technicians do a fine job the gal on the phone is unknowledgeable, unhelpful and…read morerude. I'll find another company to service my alarm system.

Be careful if doing business with this firm. First they made errors in scoping out our project,…read morecausing issues and frustration. We then learned they substantially overcharged us on the equipment they sold us. Not a positive experience.

Honest, reliable, friendly, and reasonable! Need I say more??? You won't be disappointed if you…read morecall this company. They go above and beyond!

From the owner: We install custom-designed security alarm systems along with video solutions for residential,…read morecommercial, industrial needs. Also we offer protection for mobile assets, such as vehicle tracking, construction trailers and equipment. In addition to our quality equipment and installation, we also offer our world-class 24 hour Monitoring and Dispatch Service at just $25/month for Burglar, Fire and Medical protection. Best of all, we do not require a annual contract, so you may use our monitoring service as you wish. We are the only alarm company that is willing to make that offer to you!

Worst customer service and worst company. Very rude and hung up the phone. Even when you try to…read morereach central station no one picks up the phone. How are they monitoring any accounts. I've left several messages and no one calls back.

I have used a number of home security companies over the years and Advanced Security, LLC is by far…read morethe worst experience. I switched from a local company that was struggling to provide service after almost 6 years to Advanced Security. The intent was to self- monitor for a month or two and then switch to a monitoring service. In addition, I took it as an opportunity to replacing a panel that stopped working. Since I made the switch to Advanced Security, I decided to replace it through them, and that is where the problems began. They sent me a completely defective panel both in esthetics and function. I was eager to replace the panel and quickly realized that the electrical panel was not flush with the case, and emitted white light in the bottom corner. Even with the defect in the electrical circuit board panel, I was willing to keep it if it worked. I was able to connect to the Wi-Fi, however, the software updates would not download; rendering it inoperable. Keep in mind, any smart home owner is highly motivated to replace any security product that stops working. When I brought this to the attention of the company manager, he quickly became unhinged, and very insulting. He basically called me a liar, which left me dumbfounded. I have never been treated with such distain for attempting to return a clearly defective product. They tried to make me take a loss on the purchase and I fought them, which resulted in their cancel culture. This company represents the worst qualities in America- cancel culture. They have very toxic managers and they were quick to turn on me, making me feel unwelcome and didn't deal with any technical support issues or otherwise after being cancelled. They used the fact that I was a customer to attempt to intimidate me into taking a loss on the purchase. Bottom line, I could not recommend this company in good conscience.

This year I've been all about trying new services instead of sticking with old mediocre ones. After…read moreseeing these reviews, I decided to give these guys a try, and they didn't disappoint. I reached out and Don came by the next morning, and gave me a quick and simple quote that blew the other guys out of the water. He was quick and professional, and fully delivered with terrific quality cameras. We have had two small issues since then (not to do with the quality of work, just minor snafus) and Don responded to me right away and helped me fix the problem. These guys will be my first call the next time I need anything like this.

Chicago Security Surveillance: Don was fantastic! Professional, informative, efficient are words to…read moredescribe his company. He told us exactly what gear we required for our little home. GREAT JOB, DON! 5 STARS!!!!! THANKS AGAIN!

Called these guys for a quote. They came out looked over my house and emailed me a quote. It was a…read moregood price and now I have an alarm. They were quick, courteous, and they cleaned up after themselves. I like the fact that they are local.

From the owner: Specializing in: - Automobile Parts & Supplies…read more- Automobile Accessories - Automobile Alarms & Security Systems - Security Guard & Patrol Service - Fire Alarm Systems - Fire Protection Equipment & Supplies - Security Control Systems & Monitoring - Security Equipment & Systems Consultants - Security Control Equipment-Wholesale & Manufacturers - Surveillance Equipment - Public Transportation - Bus Lines - Transit Lines - Transportation Services

Completely unreliable and shady company. Will lie about your system's capability to get a…read moresignature, then not reply once they get money. They overcharged for promised functionality that doesn't exist, quietly signed me up for a multi-year contract I didn't agree to, then promptly ignored me. Don't bother with contacting the email address in the reply to this review; they'll outright tell you they're fine with their representatives using these tactics, and you're out of luck. Go with anyone else.

WHAT A HORRIBLE EXPERIENCE…read more I am an almost ten‑year customer of ADT, with service at two business locations and my home. We recently vacated one of our businesses and needed to relocate our CCTV cameras from that location to our second business, where we already have ADT service but no cameras. This should have been a simple request. For context: We purchased this camera system from ADT last year, spending over $3,000 on the upgrade. The cameras are still under contract, as the cost was absorbed into our monthly bill. As of today, ADT tells me the remaining balance owed is $2,014.83. On December 22, 2025, a representative named Eric Hardesty from the South Bend office visited my new location to review the camera relocation. The visit went well. I was told everything was approved and that he would submit a service ticket to have the cameras relocated. Then nothing happened. An entire month passed with no communication from Eric or ADT. No scheduling. No follow‑up. When I began calling ADT for a status update, I discovered that no notes had been entered on my account. That's when the real frustration began. During my first call, I was transferred to at least ten different people over the course of an hour. Every time I was transferred, I had to re‑verify my account and re‑explain the entire situation. This is a simple camera relocation request, yet I received no resolution. I eventually hung up out of sheer exhaustion. I tried again the next day. Same result. Another hour wasted. Still no help. I then obtained Eric Hardesty's direct cell number (574‑532‑3211). I called, left a voicemail, and sent a text message. He read the text and chose not to respond. I tried again on Friday, then again Monday morning (January 26). Still no response. This morning, I finally reached an account manager named Andre. He was polite and listened. I told him I was prepared to cancel all ADT services at all three locations. He offered two months of account credits if I allowed him to help resolve the issue. He assured me this was a "very simple process" and that I would not be transferred again. I agreed. He placed me on hold. Five minutes later, someone else picked up the line: "Hello, thank you for calling ADT. Who do I have the pleasure of speaking with today?" Unbelievable. Andre was gone. No explanation. No callback. No handoff. At this point, I had already been on the phone over 40 minutes again, starting from scratch. I refused to repeat myself and asked to cancel my services. After being transferred yet again, I was informed that I cannot cancel without paying an early termination fee of $2,014.83 because the cameras are still under contract. Let me be clear: ADT is demanding over $2,000 because they failed to relocate the cameras, failed to document anything, failed to communicate, and wasted nearly three hours of my time. No notes. No callbacks. No accountability. This is how ADT treats an almost ten‑year, loyal, on‑time paying customer. Never again, ADT. Never again. If you are considering home or business security, do not use ADT. There are many other options available. Use a local company. Support smaller businesses that value their customers. Just look at the one‑star reviews. Save yourself the time, money, and frustration.

Cannot get a response of Chris for well over a year now. False alarms and middle of the night and…read morephone calls on a regular basis from CV Technology dispatch. Every time the CV dispatch operator refers us to Chris's phone number to address the issue, but we get response, no text, nothing from him. Our understanding is he took on a large amount of ND apartment buildings and basically ghosted his residential customers. Considering contacting the Better Business Bureau. Has anyone else with this issue come up with an alternative solution or company to work with that doesn't require replacing the whole system?

I've had the unfortunate experience of living in an apartment building where our IT manager is…read moreChris of CV Technologies. He does not answer texts, phone calls, or any other forms of contact. He does not care about your network security and does little to help his clients beyond installation. When Chris finally came on property, I asked why my texts were dodged for 4 months and he rudely shrugged it off and proceeded about his business. I highly recommend looking elsewhere for your installation needs as if your system becomes faulty or needs future maintenance, Chris won't care.