In the same week that I visited this office for my chronic symptoms, I went to the ER. I was…read moreimmediately tested for the flu in which came out to be positive. I am extremely disappointed and angry at the fact that the negligence of these health professionals had let it get this far and out of hand for me to pay $250 to the ER FOR A DIAGNOSIS OF THE FLU! IT IS FLU SEASON YET NO ONE DECIDED TO SWAB FOR FLU OR STREP! The office manager states "Well no one hasn't been really coming here with the flu". This place is by far the worst physicians office I have ever visited! I won't be back, even if my life depended on it. They would probably let me die anyway considering they had done nothing for me when I was literally feeling like death the two times I visited in the same week! THANKS FOR NOTHING! Also forgot that they even billed me for an additional ~$200 for both visits. Tried to dispute the bill with the office manager regarding negligence and improper patient care, however she deducted $20 and said that was all about she could do. Thanks so much once again, because you guys did nothing but take my money to pay your awful physicians who couldn't even test me for the flu! Knowing how bad and red my throat was, didn't even attempt to swab for strep. This place is a joke!

The doctors, nurses and staff here are awesome. They now have an XRay machine on site so they can…read moredo many of the tests such as Bone Density scans here. I also had a stress test and artery check for stroke prevention/risk detection here. The new hours are 8am - 2:30pm Monday through Friday. There is plenty of parking. Note: You must make an appointment at least 1 day in advance. Check with your insurance company to see if they are "in network".

I came in for 2 different procedures. My first procedure-the…read moreUltrasound tech and her student were friendly, professional and made me feel comfortable. Not rushed, I give it a 5 for very good. The second procedure, not so lucky, I felt rushed, the tech only mentioned if my pants had a metal button. I said no.. I was x-rayed with my bra on and camisole on, both containing metal adjustable straps. Needing another retake. ‍ They should have said, take your cloths off from waist and up. To be safe. I give it a 2.

This is the: RED OAK LOCATION HORRIBLE CUSTOMER SERVICE…read moreOVER THE PHONE:: UPPER MANAGEMENT SHOULD LISTEN TO THERE CALLS Dear Sir or Madam, I am writing to formally complain about a very unprofessional and rude phone call I received from an employee who was scheduling appointments and discussing billing. At the end of the call, I was told that I was required to pay $97.00 as an out-of-pocket cost. I calmly advised the representative that I have already met my insurance out-of-pocket maximum. Instead of reviewing my information, the representative became argumentative and insisted that I still owed the payment. To avoid further conflict, I asked to be placed on a payment plan. The representative initially stated that a payment plan could be arranged. When I explained that I am currently not working, her tone became rude and dismissive. She then stated that I "had to pay the $97.00" and abruptly hung up on me. This behavior was extremely disrespectful and unprofessional. I should not be spoken to in that manner, nor should a call be terminated abruptly, especially when discussing insurance and billing concerns. I am requesting that this incident be reviewed, that my insurance information be properly verified, and that I be contacted by a supervisor or billing representative who can address this matter professionally. Thank you for your attention to this issue. Sincerely,Sheno Farris

The ladies at the front desk have been so helpful and so pleasant every time I have come here…read more They been so helpful in helping me schedule my brother's appointments. The type of care that I've seen my brother receive there has been excellent.

Although we'd had a couple of negative experiences in the past with them not answering phone and…read morehaving to repeat a CT scan because it was done wrong, this time they gave 5 star service when we went for an MRI there. After having been turned down by KSF where my surgeon is because I was in a wheelchair and could not get on their table without assistance, we stopped there on the way home to see if they could do it. The young lady there was great and got us appointment the next day. Then the technician took the table out to, us, got assistants to help get me on the table and sent the report to the doctor right away.

If you're looking for incompetence, this is the place! I had my first appointment on February 27th…read morefor a CT scan with contrast. No one ever gave me any instructions s that I couldn't eat or drink for 4 hours prior to the procedure. I had eaten, so we had to reschedule. This morning I went in for my rescheduled appointment. Two different technicians attempted an IV for my contrast and neither of them could find a vein, so they sent me home again. They told me that I was possibly dehydrated and I should have been drinking water. Are you kidding me? Oh, and they charged my credit card for a procedure they could not do! I would never use this company again!!

I went in yesterday for an MRI of my back. I was greeted nicely, given paperwork and was taken back…read morefor my appt about 15 min after my appointment time. The tech was friendly, explained things thoroughly, gave me earplugs and the scan lasted about 15 min. The facility was clean and convenient to get to. I recommend!

Visited this clinic for years but this time they have a new technician , who was abrupt , rough and…read morerude . Totally do not understand why she even go to work with a bad mood .she pull hard on the breast and did not adjust the height of the machine and I have to top toe to fit so she don't continue pulling at my breast! Gosh ! And I finally jump back and rubbed at my tenderness bcos it was so painful . I hope their put her somewhere she don't have to touch anyone again . Looking for another clinic to do my yearly exams just in case she is still there .

Very friendly staff! Parking lot available with no hassle or payment. Clean waiting room. I came in…read morefor a mammogram and I was treated quickly. They explained everything and the doctors and staff were all very friendly.

I have been going to TOPS for over 10yrs now. The customer service has gone down hill!! The…read moreautomated system is the absolute worst because it isn't reliable and it takes forever to speak to an actual human being! When I finally get to talk to someone they are rude and not helpful at all! I have been dealing with them to file my claim correctly for 8months now and they still can't get their acts together to do it! Myself and my insurance company were just on a 3 way call with EJ and she was very short with us, wouldn't answer our questions and then had the audacity to HANG UP ON US!!! This is not professional at all and unacceptable!! To top it all off, because of their inadequacies I'm now having to deal with collections because of them!! They will never get my business again!! Don't waste your time, there are plenty of places to get your mammograms from!

For the past two Mamogram visits I have had a big problem checking in at the Red Buff office. Two…read moreyears ago when I went to check-in, I was told they did not have my orders from my primary doctor. I know my doctor faxed the orders in I had to go through a lot by trying to call my doctors office waiting on hold waiting for someone to return my call back, etc. Luckily enough I was able to use my order from my gynecologist for a mammogram so I proceeded to ask them if they could use this order after speaking with the manager, she did indicate to me that they did have my orders on file from my primary doctor. My radiologist, which I do believe she could have been the supervisor was very professional. The radiologist did an excellent job. PARKING was very easy and the facility is very clean. The next year 2025 I went to have my mammogram once again the young lady that was checking me in maybe she was in training, she did not know where my orders were so she asked another lady that had been there for a while to help her. She briefly looked at the computer screen and said they're not here. I am not understanding that I had a very good friend that went shortly after me we go to the exact same doctor she walks in and the lady that has been there for quite a while over a year told her. Oh sure we have your orders. I'm just trying to figure out what the problem is every time I go to get a mammogram for some reason this lady tells me they don't have my orders and I know my doctor definitely faxed them in before I make an appointment for my mammogram. Because of this I'm seriously thinking about changing going to another facility because it's very stressful for a senior citizen having to go through this every time checking in when I know they have the orders, but either they don't want to look for them in depth or there some other reason? I've been going to this facility for many years and never had a problem with checking in concerning orders. Up until the past two years with the same office staff.

FIRST TIME HERE!!!! Looked pretty sketchy at night but it's safe! The staff was incredible!!!…read moreSylvia and her associate were very welcoming and super friendly!!!! Made us feel very comfortable and at home. They did an exceptional job with my daughter's MRI exams. Thank you ONE STEP .! Keep providing excellent friendly service! One step will be my place to go for exams.

Horrible service. Had an appt at 3:30pm for an MRI and was advised to get there 20 minutes early to…read morecheck in which I did. When I get there they don't greet you. I checked in and filled out paperwork. I wasn't called back for my appt til almost 5:00pm! All the patients that arrived after me were called back and I was given no update until i asked. They just stated that they were behind on MRI's. They're not friendly and not apologetic. This was the case was the back staff as well. Very poor customer service. The place is also very cold and bland, no decor. In the future if needed, I would go elsewhere.

I was so incredibly nervous to have an arthrogram on my inflamed hip. I cannot say enough good…read morethings about the staff at Woodlake MRI -- professionalism and kindness were the order of the day, and the pinnacle was Dr. Vidal, who had to give me two shots in my hip joint and literally I can say they were as painless as they could possibly be! He has over 30 years experience and it shows. I worried for nothing and am so grateful this went so well! I highly recommend him and his staff!

I brought my mom here for a cat scan and was very happy with the amazing attention we got from…read moreLatisha and Yakima. But sooo appreciate Latisha discovered that my mom was low on electrolytes and gave her an IV. Her discovery of this issue helped unravel whey she had been experiencing nausea and other things - it was from there that we decided to get labwork done and learned that my mom was extremely low on potassium. We were grateful for Latisha's extra care and attention.

I've gone here 3-4 times and always a pleasant experience. The staff was friendly and the wait was…read moreshort. I've always been very happy with their service and billing. I keep coming back.

The staff is always very pleasant and helpful and wait time is minimal. Nice seating area and cleanread more

The wait time is 2 hours + every visit. Be prepared and plan your day accordingly. You should…read moreexpect a long wait time.

I love coming here. From the front personnel, MA, to Doctor Chimata with her Nurse Practitioner…read moreAndrea are great. We are always given great deal of service and friendly smiles from the staff. Dr Chimata spends time with us, she answers all our concerns and we were given better treatment plan. My daughter has improved greatly. She is doing much better with her lupus. Now it's controlled. Time management is a problem, but it is worth it when it comes to your health.