Debbie is the most skillful and kindest lady ever. I highly recommend her for your ultrasound needs.read more

Debra was amazing! The angel I needed to calm my fears today. Their schedule was flexible and they…read morewere able to get me in the day I called and she listened to my fears, encouraged me, and was so kind and gentle as she worked. Explained everything she was seeing, and reassured me the moment she saw my tiny growing baby. So thankful for a resource like this, and for a woman like her doing the work she does. Thanking God for her today!

FIRST TIME HERE!!!! Looked pretty sketchy at night but it's safe! The staff was incredible!!!…read moreSylvia and her associate were very welcoming and super friendly!!!! Made us feel very comfortable and at home. They did an exceptional job with my daughter's MRI exams. Thank you ONE STEP .! Keep providing excellent friendly service! One step will be my place to go for exams.

Horrible service. Had an appt at 3:30pm for an MRI and was advised to get there 20 minutes early to…read morecheck in which I did. When I get there they don't greet you. I checked in and filled out paperwork. I wasn't called back for my appt til almost 5:00pm! All the patients that arrived after me were called back and I was given no update until i asked. They just stated that they were behind on MRI's. They're not friendly and not apologetic. This was the case was the back staff as well. Very poor customer service. The place is also very cold and bland, no decor. In the future if needed, I would go elsewhere.

I have been getting my screening mammograms here for decades but today when I went in I was given a…read moretablet computer and asked to fill in my information. I started to fill it in and it was all information I had previously given them many times and it was difficult to enter as you had to choose a month, day, and year individually. I am 80 years old and do not remember the exact date of my last menstrual period! Other patients were audibly complaining about the length and detail of the questions and I soon learned that many of the questions seemed to be irrelevant and questionable as to the purpose of gathering such info (ie "what country were you born in?") They asked for personal health data and dates that I no longer remember and had previously given them. They also asked to sign off on the receipt of policy documents that had not been given to me such as Privacy and others. Their staff was overly solicitous in trying to force us to complete all the minute data and sign off on everything and they would "help" us. They said Memorial Hermann had instituted a new system and that's why they needed all the data. I asked why the new system had not uploaded the old history and was told they "could not do that." I became concerned about their tactics and refused and left without completing it and not receiving any services. I will find my care elsewhere.

I am pretty comfortable with getting my blood drawn as I hope I would if I want to be a future…read morenurse lol. Whenever I have to do tests for school applications I just walk right around the corner from my doctor's office and it's so fast. The place always looks like there is a lot of people on the waitlist but every person takes about 5 minutes or less to get done. I came here a few days ago and the phlebotomist is super funny and makes you feel at ease. I was talking to her about the nursing applications and requirements and I was trying my best not to laugh when taking my blood (,: The whole process was over before I knew it since we talked the entire time. I didn't even notice the needle because she was just that efficient. Honestly a really great experience and there is nothing to worry about when coming here.

I came here for a MRI. The wait was about 10 minutes before I was seen…read more The price was close to half the cost of what the hospital was going to charge me. It is located next to Once Upon A Child.

Diagnostic lab. Ridiculous 2 lines 1 for under 12. Waiting line 1.5 hrs. Because of this. Needs a…read moreoverhaul !!

Great staff of employees. They were kind and professional. Easy to schedule MRI and receive results.read more

This place is awsome. They went above and beyond to help us get our MRI done. Even when we…read morethought we may have to pay out of pocket they were the best. Thank you!!

First of all, there is special parking for Breast Care folks in the front row. Second the folks…read morewere so nice to me. Reception was quick and painless. Was greeted with smiles and a greeting. Today I did a mammogram and a bone density test. The last mammogram I had (at a different location) was extremely painful and I said I wasn't going to ever do another one. My doctor convinced me to try again. At Methodist the mammogram technician was amazingly understanding and took great care of me -- I didn't scream once today. The bone density test was a breeze. The technician for that kept me relaxed and informed of what was going on. At the end of my appointment a man in a golf cart drove me to my car in the parking lot. It was a very enjoyable experience. I highly recommend them. Oh, and the decorations in the suite of treatment rooms are very floral and relaxing.

A very necessary service and yet a great experience. I scheduled my annual mammogram using the…read moreMethodist app. They confirm several days before. I got there right on time for my appointment. They gave me a tablet to complete a short questionnaire and was seen promptly after. Vicki did my services and she was super sweet and apologetic about all the moves and changes required to get the best images. Everything was done so efficiently. She offered me a complimentary stick of deodorant upon leaving (iykyk).

Great customer service! Wonderful patient care! No…read moreRADIATION! Just a wee bit chilly. Very quick exam! Totally recommend!

Great option instead of mammography. The technician was very kind and helpful. I never felt…read moreuncomfortable.

This place was great with getting me in for my MRI's! Zulema and Keith got me in and out in a…read moretimely manner.

Bad experience all around. The facility is not in great condition, not updated, not nice. The nurse…read morein charge of putting my IV had no idea what to do, I was pinched numerous times on both arms, no apology. Completely unacceptable. The MRI machine was old and making lots of noise. Billing was also I correct, we paid that day and later on we received a bill requesting payment again, we had to call and clarify. Very sneaky practice. Do not recommend and definitely won't be back

Incompetent front staff. Alliance MRI Katy cancelled my appointment twice without notification…read more(April 2026 and May 2026). I arrived on the day of the appointment (twice) and was told they couldn't execute the scan that day. And "oops, sorry we forgot to notify you". If you need to use this facility, call 30 minutes before your appointment to verify it's still happening. A confirmation text means nothing. Ultimately I went to a different provider - they did great.

My appointment was scheduled for 1pm, and I was told I NEEDED to arrive 30 minutes early. I showed…read moreup at 12:30pm as instructed. They said they already had my information on file and I only had a few questions to answer, which took less than five minutes. I asked if I could be taken back early since I was required to arrive early, but was told no. Around 12:50pm, I was informed they were running behind and I wouldn't be taken back until 1:20-1:25pm. I was told I could either wait or leave and they would call me when it was my turn. I chose to leave and received a call at 1:20pm saying they were ready for me. However, I still wasn't taken back until 2:00pm. Overall, the experience was extremely frustrating and disappointing.

Making an appointment to the facility is not for the patience people. I called the number that was…read moregiven to me, you have to leave a message or listen to the prompts to leave your number in the queue. Someone will call you back, but it took about 1-2 hours. A gentleman called me back and was making my appointment, but I had a dropped call and he did not call back. I had to call back to make sure I was on put on schedule and this took about another hour. My appointment was at 4 o'clock. I arrived a few minutes to check in and filled out some paperwork. The front receptionist asked for ID & insurance card, she takes the cards from me and asked me to have a seat while she verify my insurance. The gentleman who took my information and made my appt ensured me someone will call me to let me know if everything was good to go and if any payment that would be due (Great, because I hate surprises). No one called about payment/copay due or insurance verified. The front desk was verifying my insurance while I sit and wait. X-ray tech called my name and escorted me to the back. I had to answer some questions before she can start, common procedure. The whole process took about 15 minutes. Overall beautiful and clean facility. If my doctor did not referred me here, I would have gone else where. The whole experience with making an appointment was troublesome.

Having had dozens of MRI's, CT's and X-rays over my lifetime, I can affirmatively state that…read moreMemorial MRI & Diagnostic Tomball is by far the best imaging experience I have ever had! Kudos to the front desk staff (young man who's name I didn't get), the Rad Tech (Mark) in the back, and the records staff, who made sure I had a CD copy of the scan and later made sure I had access to my report. Suffice to say, my wife and I were impressed! Thanks again!