This was my first time visiting this location, and unfortunately, my experience at the front desk…read morewas very disappointing. The young man who checked me in spent most of the time looking at his phone and sending voice messages about things that were clearly unrelated to work. His customer service was minimal, and he showed very little courtesy toward patients. While I was waiting, I also witnessed him interrupt an older lady before she could even finish saying her name, abruptly asking for her ID instead. It came across as rude and unprofessional. Fortunately, not everything about my visit was negative. The CT technologist who performed my exam, Forest (like the movie), was outstanding. He was friendly, patient, professional, and very communicative. He explained every step of the procedure, made sure I felt comfortable, and found my vein on the very first attempt, which is usually very difficult. His professionalism and kindness completely changed my experience for the better. The front desk staff creates the first impression of a medical facility, and I hope they receive additional training in customer service and professionalism. On the other hand, Forest deserves recognition for providing exceptional patient care. He is a great asset to this facility.

Always making sure I do my annual everything to make sure I stay healthy!…read more This place had a same day appointment and I was surprised by how cute it was! I was in and out, and the service was so great! The person who took my imaging was kind, gentle and calm. Unlike other places there was no drama here, other places for this type of imaging make you go through a whole production. Nope not here! Such a hidden gem!

Professional and friendly made me feel comfortable during my exam. Really liked the small building…read moreand location vs. the medical center.

I chose a free standing facility to complete an identical scan because of the astronomical $1275.84…read moreprice estimate Houston Methodist quoted versus HMI $77.09. 5/5 I requested an emailed estimate for my patient benefit. Automated HMI telephone prompts direct you to the department, then an agent assists. We set up an appointment without issue. 5/5. There's a small parking lot in front of the gated facility. It's a clean facility with ample lobby seating. 5/5 There were patients in line upon arrival, cordial competent staff completed tasks while discussing personal things. 5/5 Staff promptly called me for my appointment time. 5/5 Two floors in building with an additional smaller wait room upstairs. 5/5 My technician, Anthony, was efficient and friendly during procedure. 5/5 Everything ran smoothly during my visit. I was given an instruction sheet to access my scans immediately. Scans were available as promised, so, I'll await news from my doctor. 5/5 Informed Dr should have results in 48 hours. I would recommend HMI. 5/5 Always check with your insurance company for in network benefits coverage before visits to avoid costly errors.

Incompetence of sraffing - hispanic lady on thw phone is arrogant and has no idea about insurance,…read morepolicies, copays, etc. It seems she is suckind numbers out of ...... . Most lickely was hired from home depot parking lot. Spoke to three different people, receivwd three different quotes. Obviously staff doesnot care about reading agreement or learning business. Had to wait for cd with images foer almost two hours. Finally gave up and left,. They called 3 hrs later asking to come back to collect cd. 5 hrs of my life wasted.

I went for a mammogram and sonogram. The ladies were very professional and kind. They asked my…read morehistory and family history. I did have a positive test once and had a biopsy for it, but everything came out fine. The doctor spoke to me in the end. I had never been to the Katy location before. It was really nice, just like the staff. Ten stars.

Very nice and efficient, I walked in and immediately was welcomed in. The technician took me to the…read moreback and I got my MRIs done. I was comfortable and the place is clean and well decorated. ( in my opinion).

1st I instructed the tech that I was Claustrophobic & there was not n ounce of compassion or…read morecomfort, he was like...just rushing me as if it was his time to go home, never again. I prayed was through that. When I got home, I realized that my James Avery Charm Bracelet was still there but when I called on Monday morning, there was no knowledge of it, c'mon now...it was the only thing left from my mom who is now deceased & they say, it's no where to be found...it was in the bucket, I was so upset I did forget it. I had a horrible experience.

This group of people were spectaccular down from the front desk to the two techninicans that I…read moreused. I was afraid of the tunnel and they took their time to reassure me so that I could complete this important test. Thank you team Isamar and Noe. You are the best! I'll be back!

I agree with One of the other ratings that said if you could write zero I would... This particular…read morefacility when they changed hands years ago went downhill. I had been going to the center probably when we moved to the area somewhere in the early 80s. I could not speak highly enough about the place however I guess it was probably about a year or so ago I found out that over the course of a few years my primary physician was never given any of my x-rays or results from my MRIs and when I drove there to go get them myself to then drive back to the physicians office so that I can get another MRI to show that I did have issues there was no remorse there wasn't even any apology there wasn't even a made up excuse ... It was almost as if I was being treated as business as usual and if I wasn't one of those people who are persistent, I may not have had the care that I had to get to get another MRI which then I just went to Stat imaging in Deptford and I had excellent care which is where I'm going to go from this point on. I was finally reminded to put a review out there when I tried to call for the last hour to the main headquarters so I can put a formal complaint into their corporate office they didn't know the number and left me on hold so long that I decided to just put this review out there. And honestly, what even reminded me of it is when Someone told me about their experience and the stupidity of a staff member to actually say when you tell them it may be under a maiden name and they are too stupid and actually say is it under the same first name? That speaks volumes absolutely volumes and no I did not proof this for accuracy as I'm speaking into the phone

Everyone was friendly and helpful. There was no wait and everything went smoothly. The location was…read moreeasy to find and parking was easily available and close.

HMR , Can't speak to Highly about this please.folks reading…read morethis please try not to use this place ,so bad services in person and on the phone .all i can say they Management need some serious help.my Insurance called in with a approval code july 30th and today is Aug 5th they still have not called to to set up a MRI ,i been calling they office all day please my insurance carrier as well no answer i guess they are all sleeping at the front desk or in the back office ,i was at the Cypress location in person last month and the thing i see with my own eyes i was shocked very poor services .most of the front desk worker are in the back of the office chatting .caring they own personal meeting .so sad i hope you upper management that sitting in the corporate office please look into all your store .rule #1 have some please answer the phone.because you have patient waiting .to set up appointment.if you guys don't want to do Business please shut all your location please .or do a house clean you have folks out there who really wants to work .but you have these lazy staff holding the seat and just collecting a paycheck they are stealing form you .change the crew from your cypress office for sure

The Billing department is very rude. The one specific lady who answers the phone does not respond…read moreto the clients politely instead disrespects and acts as if you are asking something really odd. I had called them a week ago inquiring about my refund and I was told to call back after a week and now when I did, this is how I was treated. I was charged a wrong copay and all i wanted to know was when I will receive the refund because my insurance had already paid them but instead she responded that she does not know and it could take years because there are only 2 ladies in billing department and so many locations. Interestingly, once I inquired further that you must know something or is there someone who would be able to answer me, she responds back with more rude responses when I told her that my insurance company will contact to clear any confusion, she responded with WOW!!! I told her you are being very rude when I am polite and she futher disrespects. Becareful, when you pay them, billing department is not going to help you. You will have to reach out to your insurance and complain. UPDATE: Someone called me back from the facility and already apologized which I greatly appreciate.

People at this place are not only incompetent, but also thieves…read more Avoid paying any money in advance or check with your insurance what charges to expect. They charge you in advance, but if insurance covers the cost, they do not credit you money back. If you call them and ask about, they jut put you on hold for hours, or never return your call.

Having something growing in your tummy is a great thing and even better to see the little one…read moreinside. I decided to make an appointment with Precious Glance for my husbands father's day present since he had not seen the baby yet. Calling and making the appointment was painless and easy. I was able to get a Saturday appointment so my husband did not have to take off work. One thing to be aware of before making an appointment is you need your Doctor or Mid-Wife to fill out paper work to see your little one. Going into the appointment, we were excited and ready to see our baby. But we did not want to know the sex of the baby until a gender reveal shower. We were greeted by a very nice ultrasound technician and then taken into a back room. The ultrasound room was large, great if you had a large family to see the baby. There was also a large flat screen television for maximum viewing pleasure. The ultrasound technician told us to turn our heads away from the screen to see if she was able to figure out whether we were having a boy or girl. After about two minutes we could look at our baby again. The ultrasound technician did a great job on not letting us know the se of the baby. She then printed out pictures for us to take home to ahh at later. I also asked her to place a picture of the baby's sex in a sealed envelope to give to the baker of our gender reveal cake. It was a great experience to see your baby. I will defiantly come back for the 3D ultrasound.

Seems like a really unprofessional place. Found this place online and it was near my home so I…read morethought it would be convenient. Although the website was decent the customer service has been pretty deplorable. Not only was it difficult to get someone on the phone to answer questions and schedule an appointment but there were times when you call and leave a message or email them and they don't even pick up or respond. Their hours are definitely not what they advertise at all. I wanted a 9AM appointment on Saturday and their site says 9AM but they seem to have trouble being in before 10AM. I would find somewhere else. Not worth the hassle especially because it looks like others have had the same experience.

I went and had my first mammogram two months ago and had some anxiety about it. I was warned by…read moreseveral family members and friends how uncomfortable it was. However, I actually had quite the opposite experience thanks to the wonderful staff at this facility. The facility was clean and nicely decorated. Cathy, the front desk receptionist was so warm and helpful. She made me feel at ease right away. Evelyn, the technician that performed my mammogram was very experienced so there were minimal discomfort. And, I was in and out within 40 minutes! I am so happy I chose this place. I highly recommend this facility to every woman to get their mammogram at!

I had a very disappointing experience with this medical center. When I called to make an…read moreappointment, STEPHANIE hung up on me while I was still speaking. I called back, and another woman, DAISY, who said she was the supervisor, was also very rude and unhelpful. Instead of assisting me, she argued and placed me on hold -- it's been more than 30 minutes, and I'm still on hold as I write this. I even called back three separate times, and no one answered the phone on purpose. It's clear that the staff do not care about their customers at all. Patients deserve respect and basic courtesy when calling for medical help. I truly hope the owner or management sees this review and takes serious action to improve their customer service before more patients decide to go elsewhere. On purpose I think they won't make me appointment and even answer the phone call! I REALLY HOPE MANAGEMENT WILL SEE MY REVIEW AND WILL TALK TO THEM!!! Please everyone don't go this location they will treat you so bad and don't even help make an appointment.

The lady who answer the phone on Dec 16 2025 at 9.30 AM is so rude. The Patient barely heard her…read morevoice and wants her repeat . She so rude and hang up the phone. Terrible customer services