I came in for 2 different procedures. My first procedure-the Ultrasound tech and her student were friendly, professional and made me feel comfortable. Not rushed, I give it a 5 for very good. The second procedure, not so lucky, I felt rushed, the tech only mentioned if my pants had a metal button. I said no.. I was x-rayed with my bra on and camisole on, both containing metal adjustable straps. Needing another retake. ‍ They should have said, take your cloths off from waist and up. To be safe. I give it a 2. read more

This is the: RED OAK LOCATION HORRIBLE CUSTOMER SERVICE OVER THE PHONE:: UPPER MANAGEMENT SHOULD LISTEN TO THERE CALLS Dear Sir or Madam, I am writing to formally complain about a very unprofessional and rude phone call I received from an employee who was scheduling appointments and discussing billing. At the end of the call, I was told that I was required to pay $97.00 as an out-of-pocket cost. I calmly advised the representative that I have already met my insurance out-of-pocket maximum. Instead of reviewing my information, the representative became argumentative and insisted that I still owed the payment. To avoid further conflict, I asked to be placed on a payment plan. The representative initially stated that a payment plan could be arranged. When I explained that I am currently not working, her tone became rude and dismissive. She then stated that I "had to pay the $97.00" and abruptly hung up on me. This behavior was extremely disrespectful and unprofessional. I should not be spoken to in that manner, nor should a call be terminated abruptly, especially when discussing insurance and billing concerns. I am requesting that this incident be reviewed, that my insurance information be properly verified, and that I be contacted by a supervisor or billing representative who can address this matter professionally. Thank you for your attention to this issue. Sincerely,Sheno Farris read more

One Step Diagnostic - Diagnostic Services Near Me - The Woodlands, Texas

I went to One Step Diagnostic in The Woodlands for a hip X-ray after hours. X-rays are walk-in until 8 PM, which was super convenient. The office was locked after 5, but I called, and they let me in right away. Check-in was quick online, and I was the only patient there--done in 15-20 minutes. Staff was friendly, courteous, and even cracked jokes. Results came back in under 12 hours! Covered by my insurance, so I can't speak to cost, but customer service was outstanding. Five stars! read more

Patient name: Rafael de Lima Review for One Step Diagnostic - The Woodlands, TX Date of appointment: 11/13/2025 "Patients should be aware that this location has serious issues with professionalism, communication, and respect for patient dignity. I strongly recommend choosing another imaging center until these problems are addressed." I had a very negative experience during my scheduled MRI appointment. My appointment was originally confirmed for 5:30 PM, but the clinic changed it to 6:00 PM without notifying me. I waited until 6:50 PM before being taken back for the exam. When I asked for larger patient gowns because the first set did not fit, the MRI technologist made comments that were unprofessional and inappropriate for a medical setting, including implying that I was the reason they were behind schedule and making a remark about "not wanting to see my parts." This made me feel disrespected, humiliated, and unsafe continuing the exam, especially after waiting almost an hour and a half. As a patient dealing with back pain and coming in for medical care, I did not expect to be treated this way. I left the facility without completing the MRI and requested a refund. I am filing a formal complaint with management and the licensing board. I hope the facility reviews its professionalism, communication, and patient care standards. read more

Jaren was my mri tech and he was so nice just really made my mri painless. I'm secretly claustrophobic and he really eased my mind and made it a pleasant experience read more

Unfortunately I have experienced multiple service failures at this business. The online scheduling system scheduled me during a time when the technician was "out to lunch". So I got a call from the office telling me I would need to reschedule. They were not willing to bring in another technician to cover their online scheduling commitment. So I rescheduled. When I arrived they told me they were running 30 minutes behind. read more

It was a very unpleasant experience overall. When you enter, you are greeted by unenthusiastic faces without any sense of attentiveness. The cleanliness is subpar, especially if you overlook it. The level of cleanliness is not up to the standard expected in a medical facility. If the manager wishes to contact me to discuss potential ideas for positive changes at no cost, I am willing to do so. read more

i dont know who's running or trading the front office staff but they don't give two flips about customer service. whoever called to schedule my appointment never told me to fast. when I called to reschedule, I specifically asked if I needed to do anything to prep and was told nothing. then denied my appointment this morning due to not fasting. no apology for not informing me. no offer to figure something out. a simple "I'm so sorry for that oversight" would have done wonders to send the conversation in the right direction. read more

These are the nicest people and well trained They will go out of their way to help you

Literally the only good thing about this place is that it's cheap compared to hospital system MRI fees. Techs don't give a crap about patient care. They don't offer information or make eye contact. Don't care if you're comfortable. It's not worth it. Don't tolerate this poor treatment and terrible customer service because you'll only perpetuate it. read more

I was referred to One Step by my Dr. I have been attempting to schedule an appointment for several days with no success. My Dr. sent the Orders which they claim they didn't receive. I have also emailed them and once again they claim they didn't receive them. Their personnel are not at all helpful and make absolutely no effort to assist. I will definitely refuse to utilize this facility in the future. They are the worst facility that I have ever tried to work with. read more

#servicestarshoutout I would like to thank One Step Diagnostics for getting me in quickly for a CT scan and for the young lady upfront that filled my paperwork out. I'm not able to write due to a disability I just had and she was nice enough to sit and fill all the paperwork out for me. The CT tech was very nice and personable. Thank you One Step Diagnostics for all your help! read more

I realize people don't come here by choice, but if you have ANY other option, take it. Was told I didn't need an appointment, yet I've been sitting here an hour and a half. Watched 40 patients come in and out, each spending around 10 minutes in waiting room. Yet here I sit. read more

Office staff had all paperwork completed/ check in was seamless. I was in terrible pain and thankful for Ciara making the MRI pain free and quick, Alfred did the same for the CT scan. The team was a blessing. Highly recommend read more

Avoid at all costs. Anna the office manager can't answer questions. She will call the police on you if you question their scheduling deficiencies. The person at the window began her excuses with, " I just got here and I am not scheduling. Anna defended having us and another patient wait because the patient ahead of us did not disclose claustrophobia. Instead to rescheduling to troubled patient, they told "us" to reschedule. The office manager could not answer "any" scheduling questions. Her terrible customer service skills, 0 leadership skills, and lack of job knowledge to properly run the office. I just can't stress the the level of incompetency that you will experience when you walk into this office. read more

Total waste of time. Previous patient. They rarely answer the phones. They messaged me via text & I sent in the requested imaging order. They didn't ask for anything else. Appointment was at 3pm. Arrived at 2:30 filled out paperwork. Insurance on file hasn't changed. I did not have the actual card on me. 3pm comes and the woman tells me they can't see me because they "need" the card first. It's the exact information on the imaging order & what the file says. Walked out to go schedule with another imaging company that treats patients better. Save yourself the trouble and go anywhere else. Wonder why all the low reviews Hmm? read more

One step diag. has always been a very nice professional and caring place. With their phone service they are extremely difficult to reach. Also when you leave you information on their answer messages you do not get called back. One time I got a human and was cut off while on hold. i finally spoke with a lady (I will not include her name) yesterday morning and almost had my procedures scheduled except she had to hang up and said she would call me back. Never did.When I called again I got the dreadful answer machine yesterday afternoon and left a message. No response again. Frustrating and so sad! Bad answering service, understaffed? read more

They are what they are, an imaging place. My biggest issue is the TV stuck on friggin Fox news. read more

Answer the darn phone!! Y'all never answer the phone, although the lady at check in is great, the wait time is horrible, the MRI male tech is great but you can never get through to their darn phones. read more

They did saved me a co pay. However, the people in the office are rude. When I called for the report they are short and after answering my question, just hang up on me. Never say thank you, have a nice day or nothing. JUST RUDE. I won't be going back. The small co-pay with worth going to the hospital and getting my report asap. Other than that, the tech was quick and helpful. read more

Was referred here by my doctor to get an X-ray showed up at 9, was told tech would be in at 10:30. At 11:20 asked how much longer the wait would be and was told the tech had not shown up to work yet. Seems a bit unprofessional for someone I the medical field, and for a company to continue this person's employment. read more

Very disappointed in customer service. Gave an elder woman who had Alzheimer's and was going blind a really hard time. Time management was not good and girl at front who was taking temperature's was rude to the older couple. read more

I had X-rays done at this location. I asked them would they send the results to my dr and I was told "yes". I called 3 days later to ensure the results were faxed as I had a follow up appt with my dr. The day of my appt, here I am sitting here waiting because they never faxed over the results. Please save yourself some time and go somewhere else for X-rays! ugh read more

A big shout out to Derek, MRI tech extraordinaire!! He is highly skilled, and does his very best to make the testing go as quickly as possible (extremely important to me). AND Derek is kind and personable. Thank you, Derek!! read more

Had an appointment at 730, they called us at 545 told us to come early they had cancelations. Okay cool, we drove out in the pouring rain to get here, now been in the lobby waiting for 30 minutes. I asked the lady why were we called early, she replied idk your appointment is 730 have a seat and wait. This place will never get my family's business again. The staff is rude, and unprofessional. Why make me head up here in a storm and hour and 45 early if you were just going to make me sit and wait till my appointment time? So rude and does not care about their customers. Now I'm told my 730 appoint was just a check in time and my appointment isn't till 755 and I just have to sit here and wait. I highly recommend going elsewhere if you have a choice. read more

If you are in a hurry you may want to skip this place. I've had a few walkin xrays at other places (Woodlands imaging) which had about a 5 to 10 min wait time. One step diagnostics had a wait time of 1 hour and 30 minutes . They only took one xray prior to me. After 35 minutes, I inquired about the wait. I was told they were checking my benefits. I am a healthcare provider and it takes me less than 5 minutes to check benefits. I can say once I was called back the staff was very nice and quick.! read more

I went to One Step Diagnostics this morning for an MRI. I have had several at other facilities in the past. This was by far the best experience that I have had. The staff was courteous and flexible to my needs. Derick the MRI operator was beyond professional. The process was quick. He said if I could lay still, he could do the process in half the time. He was able to complete a 90 min process in 40 minutes. When you are stuck in an MRI machine that means a lot. I will always ask for Derick and recommend One Step Diagnostics in the Woodlands to anyone needing an MRI. read more

I had appointments for imaging and things went off pretty much without a hitch. I had a Saturday appointment that had a bit of a snag, about a 20 minute wait. Other than that the people a GREAT and had about as good a time as you can have getting this stuff done. read more