Nasty neighborhood and place just didn't feel clean inside. Old. Machine seemed old too. Staff was nice though.

Non caring tech yanked sheet from around and under me before I got off the table. I called Simon Med about the lack of professional care and also wrote a letter to them. No response. read more

They canceled my appointment twice without any explanation. Terrible customer service.

Warning I called to cancel an appointment was put on hold for over 5 minutes with no words spoken to me by Simon Med employee. I called back and Rachel told me it was cancelled. I generally go to Radiology Limited who has excellent customer service. my doctor ordered this to Simon Med without asking me NEVER again will I use this company. Rachel was perfect the first employee was awful and scheduling the appointment was awful also and they changed the location AFTER they made my appointment read more

The absolutely worst place try making an appointment 45 minutes on hold sent around to different people then hung up on the worst place ever stay away read more

This office will charge you out of pocket, even though you have an insurance plan that covers the cost. I have an HRA that has money to cover the cost of the MRI I had done. I tried to explain this to them. They actually called me the night before my procedure to let me know that they would be charging me over a thousand dollars. Now I'm jumping through hoops trying to get my money back, as they double-dipped. They not only charged my visa they also dinged my insurance for the same amount. read more

Worst customer service ever. It's impossible to contact TUCSON locations without going through someone in India. I have spent hours on the phone trying to make an appointment at the St. Mary's location. The operators in India have tried to transfer me to the St. Mary's location, but each time they answer the phone and I say hello they hang up. PS, Why don't you answer the phone locally and why don't you hire Americans to answer the phones? Why do we have to email you to get issues resolved? You seem to be much more concerned with giving your stockholders Better quarterly returns than you are with providing quality medical services to the people of Tucson. read more

Was told to show up at 8:15 for an 8:30 appt. They didn't open up until 08:40. I was the first appt yet they took several patience back before me starting at 0915. It's 0930 and I'm still waiting for a CTScan. DO NOT GO HERE! read more

I had an MRI yesterday. I am claustrophobic + have had many mris with sedation. I had an open MRI + the person who did the procedure was really great! Her name is Luisa. She was very kind+ helpful. Which is rare. I've had more than my share of people who are not! Thanks to Luisa!!! read more

I drove an hour and 15 minutes to get to my appointment for an MRI of the head yesterday. When I got there, and after waiting, they let me know that the component of the MRI machine that images the head wasn't working. Do you think they could have called me before I drove 50 miles to get there? No! And that's with gas at $4.87/ gallon. read more

i scheduled an appointment a month ago via Phone for a CT Angeo heart with contrast . my appointment was today April 13 . I had a text message reminder for my appointment then I put all my information in the portal and text message to when I arrived.I get there and was told they do not do CT Angeo heart CAT scans. I am very disappointed I have to take the day off to get this done . I had to take my medication for preparation for the CT scan now I have to find another place and was told to go to either banner or radiology unlimited but of course I have to call my doctor now For more medication. Very disappointed read more

Simon Med is the worst medical help info they give and for ultra sound. they take a long time to send info to your Dr. , and they turn off any phone calls asking them about your records. Bad imaging . read more

Went in yesterday for an Xray of neck and shoulders - without an appointment. The staff were welcoming and friendly. The process on their part was smooth and I was told the results would be to my doc in an hour. I think that is pretty amazing. Most importantly though, I want to acknowledge how friendly and caring the staff were, particularly the x-ray tech. read more

I don't recommend Simon med. I was scheduled for a mri last week and I called the day before which was Tuesday for confirmation on Wednesday and they were saying I was never scheduled. So I reschedule and I get to my appointment today and I get there 20 minutes early fill out my paper work and the lady says my appointment isn't until 2 hours later! So I get home and they call me to reschedule yet again because the machine is down. I kindly declined and I will never go to this place again and I don't recommend this place if you actually need a test done. read more

Went in for a pelvic ultrasound. Was told to be there at 10:15, I arrive a few minutes before. Was told I need to drink lots of water before, as I did. After 35 mins of waiting, I needed to use the restroom. When walking to the back I noticed all the doctors and receptionist were on their phones. With a waiting room full. After waiting for about an hour, one of the doctors started talking to the receptionist, whispering and looking at us waiting. When I was brought to the back to be seen, they told me it wasn't a good idea to be seen at the moment due to my medical problems. ( after waiting an hour) My only complaint is, there are elderly trying to get in and out. They aloud them to sit there LONGER THAN ME. Then denied seeing them also. But they stayed glued to their phones. If it was my grandfather being treated like this I'd complain. read more

Do not waste your time coming here. 2 days in a row I've gone to this location. Both times I was told on the phone that they don't take appointments for x-rays and that I just need to walk in. Yesterday there was a sign on the door saying no x-rays today. I went in and asked them if they will for sure be doing x-rays the next day, because I had to take time off to come here. Yes, they said, we will. So I call ahead again today, and am told yes they are. I say to the woman on the phone, who was overseas and had a screaming child in the background, are you sure, ma'am, because yesterday they weren't. Oh yes, she was sure. I get there, and sure enough, they were not. Screw this garbage company, screw their garbage outsourced phone operators. Thanks for wasting my time and costing me even more money for no good reason other than you obviously are too greedy to hire enough staff, and have quality people answering the phones. read more

I am guessing that most people who use this facility might be in some pain...perhaps a lot of pain as in the case of my mother. The waiting area looks and feels like a military installation. Bland and hard, hard, plain white minimalist chairs. ????? Really? Magazine. ONE. From 2015, as I recall. Seems to me, one would invest in the comfort of people visiting, make it somewhat inviting as well as efficient. The staff was nice and worked well with her but the environment really stinks. read more

I had an ultrasound at SimonMed, 1313 St. Mary's Rd. I arrived thinking I would have a different test than was on the Dr's order. The test on the order was more invasive than I thought. The technician was very patient and explained every detail of the procedure, taking time to answer any questions I had. An assistant came into the room during the test and the technician made sure I was comfortable. I would recommend this clinic for anyone having imaging done. read more