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    Radiology Limited

    2.6 (28 reviews)

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    Wife got no apology from RL. What arrogant doctor owners and disrespectful staff.
    Dave V.

    Guess what? Gave a bad review of RL a year ago. Their 'SCHEDULING OFFICE' sent us to an appointment nearly an hour away. My wife needed a scan, they set it for 6:30 in the morning. Got their 15 minutes early, THE WHOLE MEDICAL BUILDING WAS CLOSED, WE KEPT KNOCKING ON THE DOORS UNTIL 6:40am. My wife is 83, and has hardships. After driving home in rush hour traffic I did the YELP and Google poor reviews. Today her doctor ordered another scan. We called RL Central Scheduling, it was 'TERRIBLE' and guess what??? They have our record of the appointment from a year ago. As I said in past review, the RL SCHEDULING OFFICE responded to the YELP COMPLAINT but not to my wife and I. No apology, nothing... So this scheduler dug into the their mistake and claimed they tried calling us twice to reschedule. They abandoned not being able to reach us. THEIR RECORD THE SCHEDULER READ DID NOT INDICATE THEY HAD LEFT A VOICE MESSAGE. Our phone allows voice messages from all callers, even if they are an 'unknown' caller. But blocks the actual call since it's not in our contacts. That way we can call them back. So this scheduler began this rant on how they do everything possible to fix mistakes. When I asked, "When was the apology letter mailed to us and who from?" It shut her up!!! So much for her defense of RL. It really got under her skin when I told her that I looked up their GOOGLE & YELP REVIEWS A YEAR AGO AND TOLD HER, "2-2.5 stars", "yeah, I should not of even tried again today." So told her we won't need a service from a company like theirs because the DOCTOR/OWNERS had to believe their scheduling staff would attempt to fix things. A terrible deceitful business with staff trying to turn the blame back onto clients by saying we couldn't reach you by phone. WHERE's a copy of the apology letter with a contact name and phone number for my wife and I to reschedule. What's that RL, ??? Oh!!!, ...OMG..., OMG, "...DON'T HAVE ONE DO YOU???" Yeah, did everything you could, NOT...!!!

    Check in table right inside the door
    Betsy B.

    I went here recently for an MRI. They require masks and when you enter there is a person that gives you a mask without the metal which was nice as I hadn't thought about that. You get checked in and then are called to a booth to give insurance information (even if you pre-register). Seating is taped off so you won't have anyone next to you. I was called in quickly. They have locking changing rooms where I put on the scrubs. You get a locker for your things and wait in another area. It was a short wait. They let me choose music to listen to as they have Pandora which is nice to relax you. You have headphones to wear while you are given the test. I kept my eyes closed as I don't like closed spaces but music was appreciated. When I was finished they offered a bottle of water. The personnel were pleasant and nice. They have a patient portal where you can check on results.

    Front desk and check in area.

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    3 years ago

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    6 days ago

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    4 months ago

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    7 months ago

    Amazing welcome desk woman that knows her business and has been completely helpful upon my visits

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    7 months ago

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    7 months ago

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    2 years ago

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    3 years ago

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    5 years ago

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    1 year ago

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    3 years ago

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    3 years ago

    Excellent service on the phone and throughout the whole encounter. Would highly recommend.

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    4 years ago

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    4 years ago

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    5 years ago

    Possibly the most inefficient, incompetent, frustrating health services place I've ever been to.

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    3 years ago

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    5 years ago

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    3 years ago

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    6 years ago

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    10 years ago

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    6 years ago

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    9 years ago

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    7 years ago

    They take walk ins but not without a doctors order? Pretty useless "walk-in" program

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    7 years ago

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    11 years ago

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    Rad Ltd. Camp Lowell Imaging Center - Business Logo

    Rad Ltd. Camp Lowell Imaging Center

    4.6(15 reviews)
    0.0 miVista Del Monte

    Have been here twice. Once for a MRI scheduled at night. There was limited staff and the patient…read morebefore took longer, so I waited over an hour past my appt time. The nurse and tech were very friendly and helpful when I did go back. Make sure you tell them what music you want. I said I didn't care but they just played what the pt before had on and it was terrible country music. lol. So next time I'll be specific. The second visit was an xray. No appointment, I went in as a walk in. they got me in very quickly. The tech was very efficient and friendly. Clean facility. Next to a bomb Indian restaurant if you have time after!

    For years, I have been using this facility for imaging to monitor a chronic condition. The actual…read morescanning procedures have been a good experience, though sometimes the wait time has been longer than I would expect. The reason I'm giving them only three stars is that this year their billing system has become totally incompetent. They sent me a large bill and kept telling me that this particular procedure was not covered by insurance. I called Medicare and they had never been billed. I called my secondary insurance and they had been billed but (correctly) would not pay without an Explanation of Benefits from Medicare. I called billing again and explained that they needed to bill Medicare as primary but they insisted that this would not fix the problem. I eventually got this resolved when I reached someone at Radiology Limited who was not in the billing department and understood what was going on. They sent a message to the billing department and my bill shrank by about $500. My wife had a similar billing problem this year. She was billed for a mammogram, which Medicare covers 100%. I can't advise you whether to pay the inflated bill in the hope of getting a refund later. I can say that I refused to pay until the mess was straightened out.

    Photos
    Rad Ltd. Camp Lowell Imaging Center - Front doors

    Front doors

    Rad Ltd. Camp Lowell Imaging Center - Waiting room

    Waiting room

    Rad Ltd. Camp Lowell Imaging Center - Outside the front entrance

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    Outside the front entrance

    Radiology Limited - radiologists - Updated May 2026

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