Had to come for a second mammogram, ultra sound and then biopsy. I was a WRECK. The Dr Park and the staff were AMAZING to me! Fast service, great care! Thank you! read more

Horrible horrible horrible!!! My doctor sent my order for a biopsy of the lump in my breast. Waited 3 days no call so I reached out was told I needed to get the cd and report and their radiologist will decide if I i need it. Explained my daughter 2 months prior had a double mastectomy for breast cancer. No conceRns by 9 am the very next day handed alll docs needed. Waited another 6 days no call I call today and am told with an attitude it's my fault they are waiting for my documents. I went into the place they made me feel like I was bothering them. A girl in the corner had them on a pile. No apology just here. What a joke. This place has grown to big to care about the patients. Never again! Healthcare business should care don't you think???? read more

Worst SimonMed I've never been to. Horrible customer service. Waited in the lobby for an hour with no place to sit just for them to call me back and tell me that I needed to reschedule my appointment. Some guy in the waiting room was also there for two hours before someone called him up. And another woman who flew from OUT OF STATE for her appointment and when she went to check it they told her that the machine they needed for her appointment broke down and no one even bothered to call her and let her know. It's like a bunch of chickens running around with their heads cut off. Completely unprofessional and ridiculous. read more

Tech was very nice, but front desk lady was beyond rude and came off as if she hated her job and hated being there. She had a nasty attitude and was very short with her response. Definitely made me feel like I was bothering her. Would not recommend. read more

Immediately following my review, I was contacted by a customer service rep. When I emailed her, she forwarded my issue to a "billing lead" who wrote me 3 days later assuring me she had expedited my refund and gave me a non-sensical explanation of why they collect the insurance company's payment responsibility from the patient instead of just the patient's responsibility. Eight days later, when the refund still hadn't been received, I contacted the billing lead to advise her of the situation. Without receiving a response after five days, I contacted the SimonMed via phone and spoke to a different supervisor. I was advised that the aforementioned billing lead had not actually submitted the refund request until one day after I contacted her the second time; Nine days after she had assured me that she had expedited my refund. Now I'm told I need to wait 3-5 business days after that that date before the refund will be processed. Do not go to SimonMed Imaging for any reason. Go somewhere else unless you want to pay upfront and spend months trying to get refunded. read more

I truly dislike SimonMed! Three weeks ago they set me up for an appointment accords town showed up and they didn't have me listed then found my name then said we have to cancel you! Today 11/18/17 try again have a 1000 appointment and an hour later still sitting In the waiting room.... Horrible customer service. read more

Incredibly long wait times the 4 times I have gone. People constantly flowed through and were told they had a 2 hour wait. (I had an hour and half wait) Employees were friendly which I am great full for. But the worst thing is that you can not schedule X-ray appointments. Which is incredibly frustrating because so many people need X-rays. I believe fixing that issue will result in a much better experience for many future customers. read more

This place sucks. I called 3 times to schedule my appointment, was on the phone with their idiot schedulers for over an hour to book a CT SCAN AND AND X-RAY. I don't know why the X-ray easy never scheduled, but when I finally got to the Greenfield location today, I was told there wasn't a diagnosis code and my exam would have to be rescheduled. Are you f-ing kidding me? How did you not see that? Do you not prep for your patients? You sent me 2 emails and 3 texts 2 hours before my appointment telling me that I had an f-ing appointment! When I told the lady behind the desk that this was unacceptable, she told me that their scheduling staff sucked. You think so???? I'm calling my Dr tomorrow and having my order sent to Scottsdale Medical Imaging. What a cluster F*** this was. Did I really think it wouldn't be after they couldn't even set an appointment?? read more

If i could, this would be ZERO STARS, even before i go in. This is the worst communication and sinage for a business I have ever seen. The building has a large sign facing the intersection. You turn in and 2 signs direct you to the office. Both of which are empty. After 2 attempts of moving my Injured wife, a person in another office said they are across the parking lot in a other building. Too far to walk, and parked in the wrong place. What an inconvenience, no signs saying they moved, no arrows, nothing. What if I was on crutches or worse yet, a severe back injury.....really. not a good business no matter how they run their business. Thumbs down as far as I can go. read more

I is impossible to talk to anyone. They don't answer phones or call back. All they do is apologize!! Even the website patient help isn't available. All they want you to do is hold...well it has been 2 hours!!!! read more

Little wait time for my scheduled appointment. Super nice staff and techs! Even allowed my husband to join me.

Staff is rude and don't really help for shit. Been in 5 times lost all my info claiming they are not able to find it or the dr hasn't sent anything, but yet I bring in the copy they were sent and then all of a sudden it oh sorry let's get you set up next appointment same thing how is this company open. read more

This is the fourth location I have been to, all of which have astronomical lines leading outside with a minimum hour wait. I had an appt at 1:30 and still sitting to be seen. This company has 0 organization and 0 care for their "patients." read more

Why would anyone change an entire computer system over the weekend, when the facility has appointments booked back to back all day long. There were 18 people standing in line at 10:45 AM for appointments. I completed ALL of my paperwork on line per their request and still have to fill out the same paperwork in person. My appointment is now behind schedule.... and yes we all have other things lined up in our agendas for the day... and NO it doesn't include meeting someone for lunch. My time is as valuable as this clinics. Management should know better then to putting a new computer system in place in the middle of a busy season. read more

I had an MRI appointment at 1045am. I was told to be here at 1015am. I was. I filled out paperwork and I waited. And waited. And waited. I finally asked the receptionist how much longer. They said they were behind an maybe 20 more minutes. So I waited. And waited. It's been 1 hour and 20 minutes lasted my appointment time. WTH ?!?! How inefficient they are. read more

This place couldn't be more disappointing to me. It been a sad sequence of errors and incompetence and even statements that completely contradict what my Dr. told me. On day one, I got an x-ray which was prerequisite to insurance authorizing an MRI. SimonMed said the results would be forwarded in 3-5 days. They didn't follow through. Only after I called, and only after telling them I wouldn't accept ANOTHER 3-5 day delay did they send the results. The MRI was finally scheduled for a morning appointment (a week-long wait). However, just minutes before my scheduled time, I received a call that my appt had been moved to the afternoon and at another location. When I arrived at the new location they had clearly mixed my medical history with another patient's. My name and SS was on the top of the paperwork, but the procedure and patient history was for someone else. Consequently, SimonMed rescheduled me with yet another week-long wait to get the MRI. Once again, the results were never forwarded to the Dr. even after repeated requests my Dr. office to expedite the results. SimonMed said they never received the expedite requests from my Dr. and that I'd have to come back in 3-5 days... a standard response when SimonMed doesn't want to deal with the issues they created. Ultimately, I had to personally go to SimonMed and demand the results over the counter. An hour later I finally got them. I would never recommend SimonMed on 1425 S Greenfield. If you have a choice, try another office. I believe my negative experiences at this office are not unique. I UPDATE: It's been three months since I left a negative review at this place. No one has reached out to see if they could have somehow made it better. No one has apologized for the errors. From all the other negative reviews , it appears this particular SimonMed is comfortable just taking the money and leaving the poor customer experiences at status quo. read more

I have been going to Simon Med for years but had to use this location for specific reasons for an mri. My insurance has never changed since 2017 and I have used SM a lot over the years. Despite giving them both my insurance card information written on the paperwork and showing them the physical cards they still screwed it up. I have not been a fan of SM for several years for other facility reasons but billing was never one of them. I prefer to use EVDI which is no Banner Imaging. What a hassle dealing with this as I had to prove they were wrong and had to make 3 phone calls to figure it out. It was this location from what I was told that entered the wrong insurance plan. How? You got me! read more

3 experiences with 2 different people. All 3 with the same outcomes and same exact problem. 1. Dr. authorization sent to SimonMed 2. Appointment scheduled with SimonMed 3. Appointment canceled the day before because of no insurance authorization received from insurance company. 3. Called insurance company and found out the paperwork was received from SimonMed 2 days prior to appointment. There was no problem and it was approved they just didn't get it in time to approve it before the appointment. Had SimonMed sent the paperwork on time, the appointment would not have to be rescheduled. This happened 2 times with my husbands MRI and it took 4 weeks to actually get it done. It happened again with his CT Scan yesterday. The same thing, the insurance company got the paperwork on Friday afternoon, with a Tuesday appointment so did not have a chance to approve it on time. They cancelled the appointment. So I called SimonMed, waited on hold for 45m for authorizations, while on hold. I called on a second phone and asked how long the phone wait-time was for authorizations, she asked me to hold and came back and said 12 min. I explained my situation and she said I'm sorry, I'll be happy to transfer you back. I asked for a manager and was told there was no one I could take with at all my only option was to be transferred back to Authorizations. I was transferred back and hung up after 35m. My daughter is now having the same experience. SimonMed has canceled her appointment 3 weeks in a row saying the insurance company has not authorized the scan. We called the insurance company, they have not yet received anything from SimonMed at ALL. Banner Imaging is where we will go. I called explained my situation and in 2 hours we are scheduled and insurance authorized. My daughter explained her situation to her Dr. and was told that this is not the first time. He said they are great for straight up X-Rays, but if you need something more complicated, they just can't get it together. read more

Can't give them anything. Beware the are making people pay any existing bills. Your made in public to call your insurance and get it figured out. My appointment is delayed an hour! Because the ladies in front are doing billing !! They say they just implemented a new system. What happened to the HIPA HAVING TO PUT ALL YOUR INFO OUT BECAUSE THEY DONT KNOW INSURANCE. SO NOW THIS COMPANY DOES NOT BILL SECONDARY INSURANCE!! read more

Since I'm not familiar with how the stars rating fully works and out of fear of this location being seen as top tier as a business, I opted for 1 star. As a business, plainly put - they are horrible, hence the 1 star. I accompanied a friend recently to an appt and experienced first hand what bad management looks like! The wait time is ridiculous! There has to be a better system and communication between doctors offices and SimonMed. There appears to be alot of techs, so not sure why the wait times are so long. I overheard someone who, rightfully so, was infuriated because they had taken off work only to be told he couldnt be seen since they didn't have the correct machine and the location he had to go to was far for him. If I'm rating the front desk workers, then its 3-5 stars (depending on which young lady you encounter). There was one young lady that stood out to us and from what we saw, could probably run the entire location. After some eavesdropping and my own research, I found that her name is Diamond! I was so impressed with how knowledgeable and efficient she was that I was very surprised to find out she wasnt the manager! Especially since we noticed the other girls regularly asking her questions. Since my friend and I were waiting for a long time (even though we had an appt), we had ample time to people watch and make our assessment. As a business owner myself, I easily recognize a leader when I see one and Diamond at the front desk is a gem! I'm blaming the 1 star rating completely on management and not the workers because the workers didn't hire and train themselves. It would probably benefit SimonMed owners/stakeholders to make frequent unannounced visits to their sites for quality assurance purposes, especially given the numerous negative ratings they receive. read more

We had an appointment and we had to wait for two hours. No one communicated this when we checked in. The only thing this office cares about is collecting payment first thing when you show up and have you wait for 2 hours without telling you. This is just bad service. read more

The worst service on the planet. I was told to be at the facility at 9:30 am. I arrived at 9:20 am. My appointment was at 9:30 am. I was called back for my procedure at 11:07 am. My procedure lasted 8 minutes. I was done at 11:15 am. Unacceptable. There is more. When I arrived, the office was not crowed. There were 4 people behind the desk. 2 of those people were engaging in a conversation and the other 2 were listening. I was not acknowledged right away. Moving forward, I complete the 3 forms given to me. Again, no customers were at the front desk and the employee that was directly in front of me did not acknowledge me again so I put the clipboard and the documents on the desk. She was on the computer. There was a customer directly behind me who received a smile and acknowledgment. Terrible service. There couldn't be a facility worse than that one. 1425 S Greenfield Road. Building 2. read more

I really don't understand the negative reviews. My experience yesterday was excellent. Was told this is the only East Valley location that does biopsies. After an efficiently/quickly done ultrasound, saw the quite cordial radiologist, who said based on the results, the biopsy wasn't necessary. People working there all seemed to really care about me. Initial paperwork was very minimal. All staff I dealt with were extremely courteous and friendly. I would not hesitate at all to return for other tests. read more

Horrible place. Walked in 15 mins early only to be told my appointment was running an hour behind. The waiting room was packed with at least 20-25 elderly people (55+ years old) with NO social distancing whatsoever ever. (Hey SimonMed, remember that thing called COVID-19??? That especially targets the elderly??) Outside there were an additional 10 people waiting to get their names called. This company clearly cares more about OVER booking patients to collect their insurance money than their actual health needs. I ended up leaving 30 mins into my wait time. I will NOT be back. I will go to a place that cares more about their patients health and time. Whatever you do DO NOT COME HERE! Unless your fine to wait 1+ hours PAST your appointment time. read more

SimonMed Baywood is the worst, most unprofessional medical facility I have ever been to. If I could give it a zero, I would.I was sent there for imaging of my foot. It began with the woman who made the appointment. She didn't give me an appointment for contrast. The technician screwed up the imaging and I had to go back. I asked for a refund and was told I couldn't have one because there weren't any complete images. Huh??? They screwed up the imaging the second time. Now, I'm going to EVDI and trying to get someone form the Compliance Department to call me back so I can get a refund to pay to go to a place that actually can do their job competently. In the meantime I am still walking around in pain and it has been over a month with no diagnosis. UNBELIEVABLE! How does this place stay in business?? Their website boasts a 98% patient approval rating. HA! read more

Rescheduled 3 times due exclusively to a lack of competency, terrible excuse for a medical practice of any variety... shame

went in Dec. 8th paid $300.00 cash, never did the MRI, they did not pay me back!!! I have called twice, emailed and still no refund. 8 people in line, people standing outside, they had 1 girl running the front desk. it is Feb. 13th still waiting for my refund. read more

I sure wish I had read the reviews before I went to this location. The waiting room is filthy the floor practically needs a rake to clean up the debris, all the baseboards are filthy the front of the reception desk is filthy the walls are chipped paint the windows are filthy. Especially behind the water cooler. The mammo technician Ashley, was rude condescending very rough and when I complained of it being painful her response was well I have to get it tight but if you want me to cancel this I will in a very condescending angry way using my first name chastising me for complaining of pain. I noticed the cup that she was using on the machine for the x-ray was full of debris I asked if that was cleaned and she said that's not the part that touches you. OMG and today January 27 it only got worse. I made appointments for the same location on the same day for two different tests. I didn't want to go back here but I didn't want to have to reschedule this test so I went and arrived and was told that my appointment was not at that location it was at 20 miles away. I told the tech I would never have agreed to a location 20 miles away from here absolutely crazy. I'm done with Simon med. I went back to Banner Today and they scheduled me for this afternoon. read more

Slowest staff in the world. If your appointment is at 9am, be prepared to show up at 8am to get checked in on time. The staff have no motivation to move fast or get you into your appointment on time. No doctors office schedules 20 appointments at the same time. The lobby is always full and never anywhere to sit. read more

Friendly staff, fast check in, and they managed to begin my scan before my appointment since I arrived early (they were ahead of schedule.) They can offer you an evening appointment in case you can't get away from work during the day. SimonMed is also great about quickly providing you with a copy of your previous images when you need it. read more

Terrible place. We were told they were running about about a 1/2 late when we arrived for a 1230 appt. At 2 we checked to see what the hold up was and were told that they were running about 45 minutes late. Not sure how the running late got worse. Staff is rude and not very competent. There's to many imaging places in the Phoenix/Mesa area for anyone to waste their time here. read more

Really disappointing clinic. First, the scheduler gave me the wrong prep information. She said no coffee or soda - which was not necessary. I need my coffee in the morning - and went without for no reason. Second, the clinic appeared dirty and old. The room I was in had dirty floor and was very dusty. The tech suggested I put my close on a chair I didn't want to touch. Third, the bathroom was out of soap. I won't be going back in the future. read more

Terrible, appointment at 4pm, I checked in at 3:30pm for an MRI that I had a scheduled appointment for. At 5:30pm still not seen. If I operated my business this way, I'd be out of business! read more

I went to Simon Medical and had never had an MRI and never would have thought that I had to take off all my jewelry. Needless to say when I returned home from (3) tests after being Claustrophobia I put on all my jewelry, and went home. Then I noticed that my diamond earring was missing, I called on Thursday and was told someone would get back to me, no call back. I called on Friday and all I heard was we didn't find anything. I visited the facility on Saturday and was told nothing was found. So I asked to speak to the manager the following Monday and she called me back Tuesday stating nothing was found. I didn't know to take off any jewelry and I never knew what exactly an MRI was, all I was told was to take everything off and the earrings would be fine. Funny! The earring had been in my ear for (5) months and I have never lost an earring before. So I just threw $1,600 plus tax down the drain going to that facility thinking I would be standing for a quick hip/back x-ray, not laying on a table stuck inside a loud, banging, noise-making machine. The staff was nice, the wait was long, my earring disappeared and I think someone took it, I can't find a trace of it nowhere. read more

I went to the Phoenix location for an ultrasound to rule out an ovarian cyst. This is already a terrifying thing for a women so I brought my fiance with me. I had to drink a liter of water and then hold my bladder---to my dismay they were already 30 minutes behind at 8 am. Then the tech wasn't going to let my fiance come with me because the room was in the women's center. I insisted and she seemed really put out, rolling her eyes, but agreed. During our test she told us all about her horrible divorce and lack of child support payments and then even asked my fiance how much money he makes! Completely inappropriate. I then called to get a copy of my records to take to a physician. I picked up the disc a few days later only to find that the disc was blank with no files on it. So I called to get another copy made and encountered nothing but attitude from the girl on the phone, as though I had intentionally erased the disc or something. Next, my doctor had to call the radiologist at SimonMed to clarify the results. Turns out that the report he had written was not accurate and that he had reported normal findings when this wasn't the case. My doctor said that she would never send me there again. If you have a choice, ask your doctor to send you somewhere else. I'm an RN, I know the system well and even I found it full of roadblocks. If you're already stressed facing a medical issue, save yourself the trouble and go somewhere else. read more

Call to make an appointment and after waiting on hold for 15 minutes disconnected Immediately call back to only wait on hold again for 10+ minutes Check in early for appointment check in time is 6pm Appointment is for 630. Informed at 630 they are at least 30 minutes behind. This is bullsh***. Waiting room is full of people yet staff continues to leave. Terrible service. Will certainly stick to SMIL for any imaging services. read more

This place is the worst. I was told an hour wait for X-rays... I waited for 4 hours. And the receptionist had the audacity to tell me in a condescending tone "you're more than welcome to leave" about 10 minutes prior to being taken back. These receptionists have the worst attitudes. Staff is beyond slow as heck and give no care what so ever. Do yourself a favor, go to a different center. I would give this place a zero star rating if I could. read more

Have waited more than an hour and still not been taken back. When I first arrived they tried to tell me the insurance company had not approved the procedure yet. I replied 'Yes they have and I have the authorization.' They then said, 'Well, the supervisor has to approve it and since she didn't see it before she left, you'll have to come back tomorrow.' To which I replied, 'No, I have an appointment. Call the supervisor and tell her you have a copy of the insurance authorization.' After some more back and forth, they gave me the paperwork to fill out, I paid my co-pay, and here I sit. Next time, I will ask my primary to request a different imaging facility. read more

I took the time off of work to get an imaging procedure done. I got there, and they had not received authorization from my insurance company for the CT Scan. I was really frustrated and the gal said "Oh you can pay for it out of pocket.." and then deal with the hassle of getting reimbursements from my insurance company. No thanks. I got my appointment rescheduled for Friday afternoon and hope my results are in by the time my appointment on Monday with comes with the doctor who needs them. The scheduling website is a mess. No appointments were available (for months) so I called to get my appointment. The first gal I talked to sounded like she didn't want to be there or was having a bad day. She put me on hold to look for availability and never came back to the line. Eventually the call disconnected after being on hold. I called back again and got a hold of somebody else. Apparently the girl scheduled me for an appointment and never bothered to tell me when it was or if it would work for me. I was just flabbergasted- like who does that? The gal helping me the second time seemed equally surprised the first lady never got back on the phone to go over appointment times. I hate this place with a passion but it's close to my house. I wish Simon Med would get their crap together. Oh- the guy in front of me also got turned away because they never got the order from his doctor and he drove in from San Tan Valley. The gal at the desk supposedly called his office 5 times and nobody answered. He tried calling and got through right away and was able to get him in. I'm just wondering why they didn't try calling my insurance company while I was there. Or before hand. My doctor's office said Simon Med was responsible to get the authorizations when I asked if I should call Cigna. read more

The office staff does not know what they are doing they changed my appointment from one location to another because they did not do the imaging that I needed done at the one they initially scheduled me at so they so they changed my appointment to the Greenfield location told me time will be the same I arrived A half an hour early at 8:45 and then they told me you might check in time was not until 12 o'clock call Totally screwed up my workday. I wished I would have read the reviews before I agreed to come to Simon med imaging I would've asked my doctor to send me to a Nother location read more