Absolute dumpster fire. Scheduling service is terrible. Employees couldn't get it right. Several calls to them, the Core Institute and our insurance company to get an appointment. Then, they canceled my appointment in Chandler, literally 45 minutes before my scheduled time because their MRI equipment was out of order. I had two MRIS's scheduled back to back. They told me to hurry over to east Mesa clinic and both MRIs would be completed at 1:30 and 2:00. So when I got there, the receptionist said my appointments were at 1:30 and 6:45. NOT! I insisted they do both back to vac. So, ok, they rearranged their schedule and got me in at 2:15. They did one MRI successfully but after being in the tube for over an hour I was told the machine wasn't working properly so I had to go down the hall to a different machine.the MRI's ere finally completed at 4:45, over 2 1/2 hours later. What a train wreck. read more

Simon Med Imaging does not take appointments for x-rays, only walk-ins. We waited 1 hr 40 min and then left. Also, the waiting area was not clean at Baywood location. read more

Awful experience. Communication between staff is the worst. Had to go back twice because the front desk didn't communicate with the tech. Then the second time got a new tech and they didn't give me protective ear coverings for my MRI, they game me some cheap ear plugs that fell out during the MRI and my ears still hurt. I kept asking to put them back in and they didn't respond. Very frustrating. Also they do not do any social distancing. There is only a one way door to get in and out, there was a line out the door and everyone was right on top of each other...people were standing in the door way blocking the entrance/exit. read more

Still no enforcement of mask over mouth and nose rules. Extra family in waiting room. Not safe. Reported to staff who shrugged and who said it happens all the time. read more

If only we could give negative stars! I made an appt for an ultrasound and an x-ray at the Mesa location for a Monday. Received an email and a text confirmation of my appt and the amount of $ needed for my appt. I showed up the day and time of my appt and the front desk staff could not find my appt. I showed them my test confirmation as well as my email and after looking into it further, they told me "Oh, we are very sorry but someone should have called you, we canceled your appt due to this location not being able to do ultrasounds" Well, I also had an x-ray scheduled so I asked if I could still get that done and was told those are only done on a walk-in basis which I was not told when making the original appt. Their lobby was packed to the point of not having another chair available so I left. An hour later someone from scheduling called to apologize to me for the confusion and lack of communication on their part and wanted to get me another appt as soon as possible. I told her that I would not leave work early again, they would have to accommodate my work schedule. She found a location that could take me Saturday so I made that appt. Friday afternoon, 4:20 p.m. I get a voice mail saying my appt for Saturday was canceled as Simon Med does not do ultra sounds on Saturdays. Hmmmmm, maybe someone should let scheduling know this as this may be information they might need for future patient scheduling! Ridiculous and inconsiderate when patients need testing done for their health and well-being! I have another appt scheduled but it won't ever be Simon Med again!! read more

BEWARE-- USE CAUTION! I needed to have two MRI's done a CT and XRay with insurance they quoted me $1,285.00 without insurance and depending who I spoke with I got six different prices. Some with a special of the month, one time I called from a landline and asked for a cost telling them I had no insurance at all, they told me about the special and I asked what's the price without the special if I just walked in off of the street and I got around $600 bucks. Then I asked to talk to a manager because the lady I spoke with you could tell didn't care at all Mrs. Gomez so the manager calls me a couple of days after and I explained everything and she gave me a price of $625.00 but then tells me insurance may do some of these for free and she would call me back in a day or two. I guess I fell off of her to do list....... find another company they don't have their stuff together at all. read more

What a disaster! I showed way early to get my paperwork done and still waited two hours past my appt time while I watch others come and go. I honestly think they forgot about me. The place was a mess as well. One week later my doc still had to call for the results. No one working there wanted to be there. They seemed to have the phrase, "Sorry for the inconvenience (wait)" down to a "T". If you have a choice go somewhere else for your imaging! read more

The worst place ever, their website sucks it is near impossible to find your results. My advice to you go to Sonora Quest, their website is much easier and more user friendly to navigate thru. read more

I went there 6 times. The first time no prior authorization. Due to needing this appt ASAP, I signed up to pay on my on. They never stated it could not be reversed. Kaelyn did not give my message to Monica which was initially 12/10. You have to go there in person to communicate. There is no direct number to the facility. All calls are referred to the call center. I even went today 12/18/22. Again initially Monica was not available. I was not told at the time of signing up for self pay it was not reversible. I have shown my insurance card and had prior authorization. They are refusing to take care of their end of it even the part where they did not tell the customer up front it's irreversible. read more

Booked a CT Scan over 2 weeks before my appointment. My doctor sent in the file and notes before I even scheduled my appointment. My insurance is incredible and approves anything we have in days. After 14 business days, the day before my appointment SimonMed calls me to tell me they don't have approval on my order, and it was the doctors fault, when in fact they never sent in my file at Simon to get approved. So after waiting over 2 weeks for a scan and having my doctors office furiously try to do the job of SimonMed, they still wouldn't allow me to get scanned on my scheduled appt. time. Their staff is completely incompetent, their front desk staff is awful and crass, and not even willing to help. This place is a disaster and should be avoided at all costs. Banner Imaging is the place to go from now on! read more

Most of the technicians are very good at there job. The office is a dump, seriously a couple cans of paint can go along way. The mammogram techs are great. I feel bad they have to work in such a dump read more

Had to come for a second mammogram, ultra sound and then biopsy. I was a WRECK. The Dr Park and the staff were AMAZING to me! Fast service, great care! Thank you! read more

Horrible horrible horrible!!! My doctor sent my order for a biopsy of the lump in my breast. Waited 3 days no call so I reached out was told I needed to get the cd and report and their radiologist will decide if I i need it. Explained my daughter 2 months prior had a double mastectomy for breast cancer. No conceRns by 9 am the very next day handed alll docs needed. Waited another 6 days no call I call today and am told with an attitude it's my fault they are waiting for my documents. I went into the place they made me feel like I was bothering them. A girl in the corner had them on a pile. No apology just here. What a joke. This place has grown to big to care about the patients. Never again! Healthcare business should care don't you think???? read more

Simon Med is horrible. Read the reviews before you decide to go here. They overcharge you up front and keep your money. I have made several calls to billing and even wrote a letter to the Chief Medical Officer, Dr. Sadegi, with no response. I finally filed a complaint with the BBB stating I am due a refund. They responded that my account has been removed from patient responsibility and is being appealed with insurance. Insurance processed the claims in totality within 2 weeks of my visit. There is absolutely nothing to appeal. It's a delay tactic. It's obvious they don't know the difference between a refund and patient responsibility. Forget asking to speak to a supervisor. They are banking on people not looking at their EOBs and matching them up with what was paid on date of service. These people are crooks. I am a professional coder and biller. I have worked in healthcare my entire life. Trust me...don't go here. If you do, hire someone to track your payments and bills. They will steal you blind and make every excuse not to refund your money. Zero stars for me. I have now filed a complaint with my insurance company. BEWARE!!! read more

Worst SimonMed I've never been to. Horrible customer service. Waited in the lobby for an hour with no place to sit just for them to call me back and tell me that I needed to reschedule my appointment. Some guy in the waiting room was also there for two hours before someone called him up. And another woman who flew from OUT OF STATE for her appointment and when she went to check it they told her that the machine they needed for her appointment broke down and no one even bothered to call her and let her know. It's like a bunch of chickens running around with their heads cut off. Completely unprofessional and ridiculous. read more

Immediately following my review, I was contacted by a customer service rep. When I emailed her, she forwarded my issue to a "billing lead" who wrote me 3 days later assuring me she had expedited my refund and gave me a non-sensical explanation of why they collect the insurance company's payment responsibility from the patient instead of just the patient's responsibility. Eight days later, when the refund still hadn't been received, I contacted the billing lead to advise her of the situation. Without receiving a response after five days, I contacted the SimonMed via phone and spoke to a different supervisor. I was advised that the aforementioned billing lead had not actually submitted the refund request until one day after I contacted her the second time; Nine days after she had assured me that she had expedited my refund. Now I'm told I need to wait 3-5 business days after that that date before the refund will be processed. Do not go to SimonMed Imaging for any reason. Go somewhere else unless you want to pay upfront and spend months trying to get refunded. read more

I truly dislike SimonMed! Three weeks ago they set me up for an appointment accords town showed up and they didn't have me listed then found my name then said we have to cancel you! Today 11/18/17 try again have a 1000 appointment and an hour later still sitting In the waiting room.... Horrible customer service. read more

Incredibly long wait times the 4 times I have gone. People constantly flowed through and were told they had a 2 hour wait. (I had an hour and half wait) Employees were friendly which I am great full for. But the worst thing is that you can not schedule X-ray appointments. Which is incredibly frustrating because so many people need X-rays. I believe fixing that issue will result in a much better experience for many future customers. read more

This place sucks. I called 3 times to schedule my appointment, was on the phone with their idiot schedulers for over an hour to book a CT SCAN AND AND X-RAY. I don't know why the X-ray easy never scheduled, but when I finally got to the Greenfield location today, I was told there wasn't a diagnosis code and my exam would have to be rescheduled. Are you f-ing kidding me? How did you not see that? Do you not prep for your patients? You sent me 2 emails and 3 texts 2 hours before my appointment telling me that I had an f-ing appointment! When I told the lady behind the desk that this was unacceptable, she told me that their scheduling staff sucked. You think so???? I'm calling my Dr tomorrow and having my order sent to Scottsdale Medical Imaging. What a cluster F*** this was. Did I really think it wouldn't be after they couldn't even set an appointment?? read more

Tech was very nice, but front desk lady was beyond rude and came off as if she hated her job and hated being there. She had a nasty attitude and was very short with her response. Definitely made me feel like I was bothering her. Would not recommend. read more

If i could, this would be ZERO STARS, even before i go in. This is the worst communication and sinage for a business I have ever seen. The building has a large sign facing the intersection. You turn in and 2 signs direct you to the office. Both of which are empty. After 2 attempts of moving my Injured wife, a person in another office said they are across the parking lot in a other building. Too far to walk, and parked in the wrong place. What an inconvenience, no signs saying they moved, no arrows, nothing. What if I was on crutches or worse yet, a severe back injury.....really. not a good business no matter how they run their business. Thumbs down as far as I can go. read more

I is impossible to talk to anyone. They don't answer phones or call back. All they do is apologize!! Even the website patient help isn't available. All they want you to do is hold...well it has been 2 hours!!!! read more

Little wait time for my scheduled appointment. Super nice staff and techs! Even allowed my husband to join me.

This is the fourth location I have been to, all of which have astronomical lines leading outside with a minimum hour wait. I had an appt at 1:30 and still sitting to be seen. This company has 0 organization and 0 care for their "patients." read more

Why would anyone change an entire computer system over the weekend, when the facility has appointments booked back to back all day long. There were 18 people standing in line at 10:45 AM for appointments. I completed ALL of my paperwork on line per their request and still have to fill out the same paperwork in person. My appointment is now behind schedule.... and yes we all have other things lined up in our agendas for the day... and NO it doesn't include meeting someone for lunch. My time is as valuable as this clinics. Management should know better then to putting a new computer system in place in the middle of a busy season. read more

I had an MRI appointment at 1045am. I was told to be here at 1015am. I was. I filled out paperwork and I waited. And waited. And waited. I finally asked the receptionist how much longer. They said they were behind an maybe 20 more minutes. So I waited. And waited. It's been 1 hour and 20 minutes lasted my appointment time. WTH ?!?! How inefficient they are. read more

This place couldn't be more disappointing to me. It been a sad sequence of errors and incompetence and even statements that completely contradict what my Dr. told me. On day one, I got an x-ray which was prerequisite to insurance authorizing an MRI. SimonMed said the results would be forwarded in 3-5 days. They didn't follow through. Only after I called, and only after telling them I wouldn't accept ANOTHER 3-5 day delay did they send the results. The MRI was finally scheduled for a morning appointment (a week-long wait). However, just minutes before my scheduled time, I received a call that my appt had been moved to the afternoon and at another location. When I arrived at the new location they had clearly mixed my medical history with another patient's. My name and SS was on the top of the paperwork, but the procedure and patient history was for someone else. Consequently, SimonMed rescheduled me with yet another week-long wait to get the MRI. Once again, the results were never forwarded to the Dr. even after repeated requests my Dr. office to expedite the results. SimonMed said they never received the expedite requests from my Dr. and that I'd have to come back in 3-5 days... a standard response when SimonMed doesn't want to deal with the issues they created. Ultimately, I had to personally go to SimonMed and demand the results over the counter. An hour later I finally got them. I would never recommend SimonMed on 1425 S Greenfield. If you have a choice, try another office. I believe my negative experiences at this office are not unique. I UPDATE: It's been three months since I left a negative review at this place. No one has reached out to see if they could have somehow made it better. No one has apologized for the errors. From all the other negative reviews , it appears this particular SimonMed is comfortable just taking the money and leaving the poor customer experiences at status quo. read more

Staff is rude and don't really help for shit. Been in 5 times lost all my info claiming they are not able to find it or the dr hasn't sent anything, but yet I bring in the copy they were sent and then all of a sudden it oh sorry let's get you set up next appointment same thing how is this company open. read more

I have been going to Simon Med for years but had to use this location for specific reasons for an mri. My insurance has never changed since 2017 and I have used SM a lot over the years. Despite giving them both my insurance card information written on the paperwork and showing them the physical cards they still screwed it up. I have not been a fan of SM for several years for other facility reasons but billing was never one of them. I prefer to use EVDI which is no Banner Imaging. What a hassle dealing with this as I had to prove they were wrong and had to make 3 phone calls to figure it out. It was this location from what I was told that entered the wrong insurance plan. How? You got me! read more

3 experiences with 2 different people. All 3 with the same outcomes and same exact problem. 1. Dr. authorization sent to SimonMed 2. Appointment scheduled with SimonMed 3. Appointment canceled the day before because of no insurance authorization received from insurance company. 3. Called insurance company and found out the paperwork was received from SimonMed 2 days prior to appointment. There was no problem and it was approved they just didn't get it in time to approve it before the appointment. Had SimonMed sent the paperwork on time, the appointment would not have to be rescheduled. This happened 2 times with my husbands MRI and it took 4 weeks to actually get it done. It happened again with his CT Scan yesterday. The same thing, the insurance company got the paperwork on Friday afternoon, with a Tuesday appointment so did not have a chance to approve it on time. They cancelled the appointment. So I called SimonMed, waited on hold for 45m for authorizations, while on hold. I called on a second phone and asked how long the phone wait-time was for authorizations, she asked me to hold and came back and said 12 min. I explained my situation and she said I'm sorry, I'll be happy to transfer you back. I asked for a manager and was told there was no one I could take with at all my only option was to be transferred back to Authorizations. I was transferred back and hung up after 35m. My daughter is now having the same experience. SimonMed has canceled her appointment 3 weeks in a row saying the insurance company has not authorized the scan. We called the insurance company, they have not yet received anything from SimonMed at ALL. Banner Imaging is where we will go. I called explained my situation and in 2 hours we are scheduled and insurance authorized. My daughter explained her situation to her Dr. and was told that this is not the first time. He said they are great for straight up X-Rays, but if you need something more complicated, they just can't get it together. read more

We had an appointment and we had to wait for two hours. No one communicated this when we checked in. The only thing this office cares about is collecting payment first thing when you show up and have you wait for 2 hours without telling you. This is just bad service. read more

Can't give them anything. Beware the are making people pay any existing bills. Your made in public to call your insurance and get it figured out. My appointment is delayed an hour! Because the ladies in front are doing billing !! They say they just implemented a new system. What happened to the HIPA HAVING TO PUT ALL YOUR INFO OUT BECAUSE THEY DONT KNOW INSURANCE. SO NOW THIS COMPANY DOES NOT BILL SECONDARY INSURANCE!! read more

The worst service on the planet. I was told to be at the facility at 9:30 am. I arrived at 9:20 am. My appointment was at 9:30 am. I was called back for my procedure at 11:07 am. My procedure lasted 8 minutes. I was done at 11:15 am. Unacceptable. There is more. When I arrived, the office was not crowed. There were 4 people behind the desk. 2 of those people were engaging in a conversation and the other 2 were listening. I was not acknowledged right away. Moving forward, I complete the 3 forms given to me. Again, no customers were at the front desk and the employee that was directly in front of me did not acknowledge me again so I put the clipboard and the documents on the desk. She was on the computer. There was a customer directly behind me who received a smile and acknowledgment. Terrible service. There couldn't be a facility worse than that one. 1425 S Greenfield Road. Building 2. read more

I really don't understand the negative reviews. My experience yesterday was excellent. Was told this is the only East Valley location that does biopsies. After an efficiently/quickly done ultrasound, saw the quite cordial radiologist, who said based on the results, the biopsy wasn't necessary. People working there all seemed to really care about me. Initial paperwork was very minimal. All staff I dealt with were extremely courteous and friendly. I would not hesitate at all to return for other tests. read more

Horrible place. Walked in 15 mins early only to be told my appointment was running an hour behind. The waiting room was packed with at least 20-25 elderly people (55+ years old) with NO social distancing whatsoever ever. (Hey SimonMed, remember that thing called COVID-19??? That especially targets the elderly??) Outside there were an additional 10 people waiting to get their names called. This company clearly cares more about OVER booking patients to collect their insurance money than their actual health needs. I ended up leaving 30 mins into my wait time. I will NOT be back. I will go to a place that cares more about their patients health and time. Whatever you do DO NOT COME HERE! Unless your fine to wait 1+ hours PAST your appointment time. read more

SimonMed Baywood is the worst, most unprofessional medical facility I have ever been to. If I could give it a zero, I would.I was sent there for imaging of my foot. It began with the woman who made the appointment. She didn't give me an appointment for contrast. The technician screwed up the imaging and I had to go back. I asked for a refund and was told I couldn't have one because there weren't any complete images. Huh??? They screwed up the imaging the second time. Now, I'm going to EVDI and trying to get someone form the Compliance Department to call me back so I can get a refund to pay to go to a place that actually can do their job competently. In the meantime I am still walking around in pain and it has been over a month with no diagnosis. UNBELIEVABLE! How does this place stay in business?? Their website boasts a 98% patient approval rating. HA! read more

Rescheduled 3 times due exclusively to a lack of competency, terrible excuse for a medical practice of any variety... shame

went in Dec. 8th paid $300.00 cash, never did the MRI, they did not pay me back!!! I have called twice, emailed and still no refund. 8 people in line, people standing outside, they had 1 girl running the front desk. it is Feb. 13th still waiting for my refund. read more

I went to the Phoenix location for an ultrasound to rule out an ovarian cyst. This is already a terrifying thing for a women so I brought my fiance with me. I had to drink a liter of water and then hold my bladder---to my dismay they were already 30 minutes behind at 8 am. Then the tech wasn't going to let my fiance come with me because the room was in the women's center. I insisted and she seemed really put out, rolling her eyes, but agreed. During our test she told us all about her horrible divorce and lack of child support payments and then even asked my fiance how much money he makes! Completely inappropriate. I then called to get a copy of my records to take to a physician. I picked up the disc a few days later only to find that the disc was blank with no files on it. So I called to get another copy made and encountered nothing but attitude from the girl on the phone, as though I had intentionally erased the disc or something. Next, my doctor had to call the radiologist at SimonMed to clarify the results. Turns out that the report he had written was not accurate and that he had reported normal findings when this wasn't the case. My doctor said that she would never send me there again. If you have a choice, ask your doctor to send you somewhere else. I'm an RN, I know the system well and even I found it full of roadblocks. If you're already stressed facing a medical issue, save yourself the trouble and go somewhere else. read more

I sure wish I had read the reviews before I went to this location. The waiting room is filthy the floor practically needs a rake to clean up the debris, all the baseboards are filthy the front of the reception desk is filthy the walls are chipped paint the windows are filthy. Especially behind the water cooler. The mammo technician Ashley, was rude condescending very rough and when I complained of it being painful her response was well I have to get it tight but if you want me to cancel this I will in a very condescending angry way using my first name chastising me for complaining of pain. I noticed the cup that she was using on the machine for the x-ray was full of debris I asked if that was cleaned and she said that's not the part that touches you. OMG and today January 27 it only got worse. I made appointments for the same location on the same day for two different tests. I didn't want to go back here but I didn't want to have to reschedule this test so I went and arrived and was told that my appointment was not at that location it was at 20 miles away. I told the tech I would never have agreed to a location 20 miles away from here absolutely crazy. I'm done with Simon med. I went back to Banner Today and they scheduled me for this afternoon. read more