I'm a loyal Ford customer and have never had such a bad experience in a Ford service department....except this one. Do not go to this dealership!!!! To begin with the service writer, Andrew, had an attitude when I dropped a used truck, which I purchased private party. I asked for a used car inspection, which they charge $207 for (double the price of my Ford dealership). I dropped the vehicle in the morning. In the afternoon I received a call from Andrew stating that there was a bad leaf spring, so both sets of leaf springs should be replaced to the tune of over $1000. Also, he said there was an oil leak, but it was undiagnosed as to where it was coming from and they would need more time to find the source (NO mention on his part of the need of more money to do this). I said that was fine. Then he went on to add that this vehicle needed a full service and plugs changed for $1400!!! I already know a major service on a truck with 4x4 at Ford is about $400. I told him not to do any repairs until I called back. In the mean time, I checked with my local Ford dealer as well as my local mechanic both of which asked specific details as to the broken leaf spring. I could not provide specific details because the $207 report did not provide specific details, only "driver's side leaf spring". There happen to be 4 leafs on each rear assembly. The whole thing does not need to be replaced and both side do not need to be done. After a couple of hours I called Andrew back and told him not to do any repairs. He became especially rude after that! We talked about the oil leak again and as an afterthought I asked him if that were covered under the original inspection fee, which he replied NO. So why didn't he tell me that when we first spoke about it there would be an extra charge for that? Seems like he was trying to hustle more money out of me, one way or another even if he had to be sneaky about it! When the vehicle was being picked up, Andrew was asked to show where the damage. He became quite rude and said 'you go kneel on the ground and find it yourself'. You would think after pay $207 for an inspection, the least the mechanic could do was indicate on the report exactly which part he found damaged or that the service tech would show you the damage. In the past tech or mechanic have never had a problem physically showing me an issue, regardless of my decision to do work. A few days later I called and spoke with the service director, David McNeese. His attitude was reflective of the way Andrew conducted business. He had nothing but excuses for Andrew. All they are interested in is hustling customers for as much money as they can get out of them. If you say "no" to work, they are going to treat you even worse. These guys work on commission. Hopefully Ford sends me a survey. If they get bad ratings it affects their income and the dealership's standing with Ford. read more

Went in to take care of my lease and get a new car. They had a definite sale. I waited in the showroom for over 30 minutes, with salesmen walking past us, and not one person said "be with you in a few minutes" or even acknowledged us. Walking out, still no one said anything. Worst customer service. read more

We did not walk away with a car or tuck this weekend but I had to comment on how exceptional Blake the sales guy was! We have been looking around for the last couple month to just get ideas about options for when Garrett trades his car in soon. We had originally written Ford off but Blake had great knowledge of the trucks and new technology. He was extremely kind and his great personality defiantly shinned through. We will be back to Simi Valley Ford when we are ready to trade in and will be asking for Blake. I suggest you do the same! read more

If I could give negative stars I would....Literally the worst customer service I have ever experienced. Months ago I took my car in for service and had such a terrible experience with Carmen. She was rude and told me I basically lied. At the time the saving grace was the service manager Brian who profusely apologized and even made her call and apologize. Fast forward to today when the clerk leaves me a message that I have a $64 dollar balance. I call her back and ask her what for, she demands I give her my email because it has to do with my ford pass being incorrect, to which I spell out my name to her as my email reads and she can not understand me and then proceeds to tell me I spelled my own name wrong. She claims it is not correct in my ford pass, which I check while on the phone with her and it is. I continue to ask what the $64 dollar balance was for and she said an oil change from my last service, which Brian took off my bill for the terrible customer service I had at that time. I ask her to speak to Brian to clear up the issue and she tells me she is just trying to do her job hangs up on me. Last time Brian made the excuse that they had to let people go because of Covid and are extremely understaffed; but honestly I just think they don't care about their customers, AT ALL. read more

Typically I LOATHE car dealerships because if seems like every dealership is just trying to find a way to swindle you into spending the most amount of money they possibly can. Simi Valley Ford has managed to really turn that around for me. They are the only dealership that I actually feel like did not do that. I did my research and shopped around prior to purchasing at Simi Ford and not only did they give me the best price, the people that I worked with were honestly all just down-to-Earth, good human beings - Specifically Mohamed, Henry and Doug. The sales process from the time I arrived to the time I left ended up being quite lengthy (because I decided to purchase during the biggest sales day of the year), so I had the opportunity to chat at length on some very personal topics and really got to know what kind of people I was doing business with. These three people really surprised me when I learned that they were sincere, HONEST, accommodating, kind, friendly people. There were no tricks, no secret side conversations, no sales mind games or attempts at manipulation. They really just wanted to get me into the vehicle I wanted at a price that was lower than all the competitors. Next vehicle we purchase, I'm going right back to these people... Wherever they may be working. It would be to Ford's benefit to continue to hire quality staff like these guys. I don't want to leave out the few other staff that I interacted with (I can't recall all their names) or the service department guys & gals though. I don't know if these guys all just saw me as an approachable type or what, but everyone came up to me to be friendly and helpful. Other dealerships look at you and only see the size of your wallet, but Simi Ford looks at you like a fellow human being, and really tries to do their best to serve you to the best of their ability. read more

This place is garbage and so is ford. I have been trying to end my ford lease a little early and alfa romeo westlake is attempting to do a 10 day payoff so that i can start to lease a new car. Unfortunately Ford has been giving me the turn around and when I call this dealership they turn and say call ford credit. When I call ford credit, they say "call the dealership you got the car from". A 10 day payoff is a normal part of the business and they are just basically putting down a loyal customer. It is unbelievable. I will never lease with ford again after this. No answers, no care, just nothing. read more

Tom Lynch made my car buying process so easy! Look for him when you're purchasing your vehicle. He isn't about trying to hound you. He want's you to get the best deal. No rushing. He thinks like one of us, not just a salesman. Lashawn was very straight forward and very patient with my questions too. They're a very good combo! I drove all the way out from Orange County, but it was worth the drive in the end! read more

This Ford dealer is a ripoff and the service department manager is a lair. If we rate a ZERO we would. DO NOT TAKE YOUR CAR HERE! We own a Ford Explorer and took it to Simi Ford to get an oil change and because the seat motor was broken. The seat did not move back or forth and we asked for a price. The price was agreed, the seat motor had to be ordered. My wife had a Ford a 15% discount coupon, asked it could be applied against the cost, the service tech said yes and took the coupon. They called later and said the seat motor had to be ordered, but the oil change was completed. The tech stated that the coupon could not be used because it was from a Ford dealer in TO. We said OK, cancel the seat motor (it was over $500.00 installed) and we will pay for the oil change. When the bill was presented they charged $120.00 stating they diagnosed the seat motor was broken. We said we knew the motor was broken, that is why we took it to you. These people are rip-offs and liars do not waste your time or money! read more

Horrible customer service from the first day we leased our car till today when we turned it in!! Go somewhere else!!

This is the worst dealership I've ever had a car serviced. Never call you to let you know your vehicle is done let alone even start the work until you call and ask about it. Oil change and check engine for my 2014 vehicle on Thursday, I waited to call until the following day "Friday" to finally give them a call at 1130. They hadn't checked the engine light or done the oil change....finally they tell me it needs an evaporator canister. Around 440 that evening I call again I tell parts guy I'd like to order the part he says great it will come in Tuesday and we'll get it installed. I hear nothing...so I call the following Thursday to check on my own vehicle! They hadn't even started the work....this was at 2:20 told me yeah parts here and we'll get on it. Show up at 5 for pick up and there is no compensation for all that I had to deal with. Spoke with their service manager Brian Leonard who refused to make thinks right...I paid my $900 bill $795 of which was labor yet I know they didn't even start on the vehicle til 230 because they told me so! So that means it took them 2 and a half hours to do this job and I get charged $795 for 2.5hrs of work?? This dealership is complete trash, don't waste your time here unless you like to be disappointed and taken advantage of. read more

I give up on this place. Every time I come here they take forever to get anything done even if it is just a simple oil change, and the customer service is subpar at best. If you are closer to another Ford dealership or are willing to drive a little further I would highly recommend doing so, because this place is not worth wasting your time on. read more

If you are not here for warranty work take your car to someone else. This service department is a total scam job. I got the repairs to my diesel at a shop that has real certified diesel mechanics. I got the job done for half the dealer estimate. read more

Very annoyed customer had arrive done today left my car for an oil change and inspection for a noise that was supposedly fixed less than a year ago paid lots of money for it and I expect it to work and last. Didn't get a call to get advice what the status was I had to call and still no confirmation of Ben g ready this was a call made at 430 I show up at 5pm and still nothing (keep in mind the car was left at 730am) I was literally the last customer their!!!! 545pm leaving Ford I drive out and their it is the same noise. It's a joke!!!! read more

My Mother purchased brand new vehicle from Simi Valley ford.. Off the lot it had problems... Steering wheel vibration... Clunk in drive line....etc. Basically after a couple of months of taking vehicle to service Dept for repair My mum was told this is normal live with it , and they will not attempt any more repairs...being my mum is elderly I decided to step in and help.... Took it to Galpin Ford in North hills... They threw everything at it ..and now it drives like it should....Galpin has a ton of money to handle repairs .... Simi valley ford doesn't therefore repairs / experience & Techs are limited... read more

Excellent experience in the service department. We had to wait while they did "the works" and they made sure we had water and popcorn and my kids were entertained. The price was great and the service writer Joe was quick and efficient. I booked online and had a quick easy time creating my appointment. There was also great communication during my appointment, letting me know how much longer and what was going on. read more

Simi Valley Ford - Car Dealers Near Me - Simi Valley, California

After being contacted by the service department manager Deena (I think that's how it is spelled ) and having her personal attention to the issues related to my car, I am surprsingly satisfied. They have earned my business back and I'm looking forward to giving them another shot at maintenance on my vehicle. read more

Just bought a new, beautiful blue Mustang Ecoboost from Simi Valley Ford. I was referred to Andy in fleet sales and he hooked me up with an awesome salesman. They were extremely courteous and patient. I was immediately offered coffee or water and they made me comfortable from the start. Simi Valley Ford has sold me and my family a total of 6 cars, and this one makes number 7! There is a reason I keep going back, and it is the service and ease of the purchase process. I got to test drive the car and was shown all the little bells and whistles it has. The dealership was clean and there was plenty of room to sit and wait when we needed to. The credit check went fast and before I knew it I was in finance writing a check. In the meantime, the salesman took the car from the wash and filled it with a tank of fuel! Really funny, they even have a guy who works in the sales department whose name is Henry Ford!! (Really!) I will return to Simi Valley Ford when it is time to get the next ride. My F-150 is still running well and they take good care of it when needed. I give them 5 stars. read more

There is a reason I went to Orange County to buy my Ford and there is a reason I will now go to another Ford dealer to service my Escape. Horrible customer service, techs talk about the cars and customers with no thought or concern as to whether that customer might be in hearing range. Did not cover my seat or put down a mat. Overheard the tech tell the service clerk that he checked the air in my tires and it was close enough to the recommended PSI so he just left it instead of taking the time to match the PSI as shown in the manual and on the car. And just to be clear, I was there in part for them to check the tire as it has been giving a low pressure warning while driving. Not happy, not impressed, will not be back. read more

Terrible service! Never in my life have I ever seen people less interested in helping someone! Don't answer any questions and if they do it's with a nasty attitude! Told us they were closing and we still had about hour and a half left. Please don't ever go here. read more

The service department has to be quite possibly the worst communication/customer service I have experienced in a long time. Nobody communicates to each other, there is no desire to provide any resemblance of customer service and our experiences have been pretty much horrible. I will never conduct any business in the future there and would not recommend them to anyone. Stay away! read more

I was there two months ago helping my buddy buy a truck. Chris i think was his name and Milton were very helpful. We didn't end up buying but their honesty and service was great. Prices were very good but selection was tough. We didn't buy a ford. We ended up buying the Tundra. read more

I have been going to this Ford dealer for years of course under the previous ownership. Never had any issues. Bought 3 cars and always got my services done there. But not anymore. I called to make an appointment to get the 3g upgrade because I got the letter from Ford. When I called I specified exactly why I need the appointment. They made the appointment. When my wife brought the car in they said that we had to order the part. They never mentioned that when I made the appointment. So I called to make another appointment and they told me and my wife that they have the part. So I arrived at my appointment time today at 10 AM and was told that I had to pay for the part before I came in. I was never told that. So not only did they not have the part for the second time but they asked me if I want to now order it. I was already told they had it. They have now lost my business and I will tell everyone I know not to do business there. I only gave a 1 star because you cannot give a 0. read more

Just leased a new car from Simi Valley Ford and very happy with the car and excellent service from Ryan, Tom & sales manager Henry. Everyone was patient, friendly and informative. They worked with us on the lease and we left with exactly the car we wanted for a great deal! read more

To top things off, I tried once again to have service performed at the dealer. After bringing my vehicle in and being quoted for an hour-and-a-half wait time, I come in today with an appointment scheduled and I'm told that I need to wait at least three and a half hours for my vehicle to be completed. I then was quoted $462 for Ford to install 8 spark plugs that I provided to them which are Ford Motorcraft brand. When I asked to speak with the service director David McNeiece, he was offended when I was asking him why I was being charged 3 hours of Labor at $140 per hour to change 8 spark plugs that I was providing to them. After telling him that I felt I was being taken advantage of, he immediately said that's fine, he does not want to work on my vehicle at all at this point and he asked me to leave the dealership. Essentially this representative of the Ford dealership asked me to leave his dealership only because I asked him about pricing and explain to him that I felt I was being taken advantage of. Extremely unprofessional service, I will be filing an official Complaint with Ford Motor Corporation. Save your time and money and go somewhere else to someone who actually cares about you and your vehicle. read more

Yelp does not allow negative stars or I would do that here. My car got recalled and I have left 3 message's for an appointment and gotten no return call, if I never returned my clients calls how long would I stay in business. I love my 2010 Shelby, I HATE FORD DEALERSHIPS, They all suck Simi Valley Ford you suck too. read more

I hate writing negative reviews but this place really was a nightmare! I went in to turn in my Ford at 7:55am for a diagnostic test on my transmission since it was slipping. My service advisor, Hunter Jacobson, notified me that it would most likely be in all day since its a transmission issue. I was fine with that; however what I am not ok with is the lack of communication this dealership has with its customers. After 3pm rolled around I had received no updates so I called up and asked what is the status on my car. I tried calling Hunter, leaving a couple of voice messages with no return phone call. I finally get a hold of him and he says that my car wasn't even looked at and that he will ask the technician for a time estimate. I really did not want my car to stay overnight so I informed Hunter to let me know if it that would have to be the case so I can plan accordingly. And of course, he never called. I tried calling and left a message with the front desk receptionist to hand to Hunter and still didn't receive any phone call back. Long story short, my car stayed overnight with no one informing me that it would. The next day was a another chase around trying to get information on my car. I tried to get in contact with a manager and even got in contact with the website help service to have a manager get in contact with me. I eventually was promised a manager would call me, but no one did. I finally just went to the dealership myself and waited around for about an hour until I finally had Hunter get me my papers and my keys back. After all of that chasing, I was told that my car was fine, even though my transmission is continuing to slip and now I have a service required light on my dashboard. I do not recommend this place at all for their service! read more

This last visit to the Ford Simi Valley service department was a dream from beginning to end Tony helped me understand what was happening with my car and kept me up to date with everything. Would recommend Tony as your go to guy for all your automotive needs. read more

I had the best experience buying my first new car from them yesterday. Everyone I dealt with at the dealership was very professional, personable and knowledgeable. I worked with two salesmen, Eric Rhoades and Gary Firestone. They got me a GREAT deal on my car, and were super patient with me while I was being indecisive. Not once did I feel pressured into anything, they were truly just trying to get me the best deal possible. I also had the pleasure of working with Henry Ford and LaShawn Daniels when it came to the finance side of things. I was basically asking for a unicorn, and somehow they got me approved, and in a better situation that I was originally hoping for. They were both professional and very knowledgeable; they explained everything fully, and I walked out of there feeling great..not questioning my purchase whatsoever. If you are in the market for a new, or even used (they have some really nice certified pre-owned cars on the lot), go to Simi Valley Ford. Amazing, amazing service! Thank you all so much. read more

After trying to Lease an escape at two other local dealerships I finally ended up at Simi Valley Ford. When I went to the other dealers they told me my lease would be higher than Ford's quoted price because they had added LoJack and other aftermarket systems that they said they could not removed . Simi Valley Ford did not do this. They gave me exactly what I asked for at a fair price without any unnecessary dealer mark ups or unwanted accessories. This lowered my monthly lease price from $291 to $242! My salesman, Junior, was easy to work with and the leasing process was faster than I have experienced at other dealerships. If you want a good/honest deal go to Simi Ford. read more

Had a blinker tail light go out. Called the Ford dealership in Simi Valley at 9:40am today. They asked if we could come in right away, so we hustled over there, got the light changed. Carmen handled everything like a superstar! We had a new light and were on our way home by 10am. The whole thing only cost us $3.23. We just moved to Simi over the summer, so this was our first time visiting this dealership. Very pleased to have such a helpful, friendly team so close to the house. read more

Tried to over charge me for a basic job on my car. I will never go back to them. After over 25 years of loyal dedication to ford, that's how they treated me. I'm disappointed with the service department at Simi Valley Ford read more

This review is for sales and not service. Yesterday my wife and I worked with Dean. He is a new salesperson there and will likely be very successful because of his genuine personality and his lack of pushiness. I am always ready to walk off a lot when I'm immediately asked to make an offer, but Dean was more concerned about our needs and finding a vehicle that would suit our family's needs. Thanks Dean for a great experience. I would recommend him and hope that he has a long career there so I can use him again in the future. read more

I would like to thank Service Adviser Mark Nolte for taking care of the recall on my son's car. Mark kept me posted on when the parts where going to be in, and kept me updated during the repairs. Mark is very is very knowledgeable and professional. I'm very satisfied with my service at Simi Valley Ford, thanks again, To Mark read more

Mark Nolte is top notch! This individual is about CUSTOMER SERVICE AND CUSTOMER RELATIONSHIPS. He's extremely knowledgeable and is always seeking the best interest for the customer. Props Mark, thanks again! read more

We took our GMC to this dealership for a trade-in estimate after they approached us two times to do so. After two employees inspected my truck, including the engine (which their service person swore they didn't even do, but my husband physically was there two observe), they took the truck for a test drive. They returned and noted what great condition the truck was in, but now it was "leaking" something. My husband laughed thinking they were joking, trying to negotiate a lower price. But then my husband looks out the showroom window and see's steam coming out of the truck. The truck was now inoperable. They did not offer to repair the truck, offer a loaner car - NOTHING! They said they would diagnose the problem for $120.00, but couldn't guarantee they could repair it. I called "management" (I use quotes because once the discussion was mid-way employee admitted she did not have the authority to remedy my issue), and she basically chose to be combative with me (I was irate, I totally admit it) and denied the fact that their employee's even inspected my engine. This all happened yesterday, my husband had to rent a car to get home. They still have my truck. No call, nothing! I'm reaching out to the Ford Corporation in hopes they can rattle some sense into this dealership. But, at this point, if you need a Ford vehicle serviced, I would be very leery of using this dealership. Previous reviews seem to support my concern. It appears the owners care and make things right, but the fact that potential customers/service customers are put through this nonsense is not even understandable. #makeitright @fordmansimi @ford #hekkyes read more

Wow, I was just hung up on by the service department. Called to make an appointment for a transmission that died (who they repaired) and was advised that their "transmission guy would not be in until the 16th". (Two weeks from today's phone call ) I then asked if "everything just stops because of one guy ", I was told "yes" and hung up on. Stay away from this place. read more

I bought a new Ford Explorer Sport and love it. I paid for the full extended warranty with tire protection. I had a flat tire and brought it into Simi Valley Ford, the service department gave me a hard time and took two days getting a new tire! Another time I had some electrical problems and the service department at Simi Valley Ford tried to say mice ate through the wires and it wasn't going to be covered. I argued that it was not mice, they kept the car an entire week only to find out a cable connection came unplugged. Even though I love my car, I would NEVER buy or go to Simi Valley Ford. Worst customer service I ever experienced. I could only imagine how my wife would have been treated if she went there instead of me! read more

I had heard negative things about Simi Valley Ford in the past but decided to give them a try for a repair on my 2017 Explorer anyway. I first used their online chat feature to try to book an appointment, but the woman I chatted with was unhelpful, so I called the service department. I was given an appointment a week and a half away. On the day that I brought the car in (having already uninstalled a car seat, removed everything from my car, and woken up my son) I was immediately told that the person who made my appointment didn't know what was going on and that they couldn't take my car. They then said that they wouldn't be able to even schedule a new appointment for me for at least a month. At the very least they should have called me to cancel my appointment. read more

Went in for an oil change and multipoint inspection. I paid $57. Service advisor, Carmen was professional and courteous. What disappoints me is Simi Valley Ford will recommend additional services that are not recommended by Ford. It makes you feel like their trying to up-sell you. They recommended that the transmission fluid be changed out every 30k miles. The service advisor stated that this dealership operates differently than other Ford dealerships. If they have no record of the service taking place at their dealership they will recommend service even if it has been done at another dealership. It's a good to keep a copy of your maintenance records. Because the dealership computer system is not interconnected to see all the maintenance services you have had completed on your vehicle with the exception of warranty repairs. They stated that they recommend this service as preventative maintenance (transmission fluid exchange) from their dealership only and not by the Ford manufacturer. They also recommended spark plugs be replaced at 100K miles. They did admit they do not look at your plugs they just recommend it based on the mileage of the vehicle and if they have a record of the service being completed at their Simi Valley Dealership. Please let me know if this review was useful. read more

We had to have our truck towed a few weeks ago because our battery was so dead, it couldn't be charged. Everyone at Simi Valley Ford took such great care of us. They kept in touch with me and gave us estimates for all we asked them to do. They had our truck done by the next day, everything done! Thank you!!! read more