Are you kidding me? Our community is torn apart with loss of life and home during the recent wild fires and Simi Valley Ford thinks that it is a good idea to send an email out to the community that they are not on fire but their deals are hot? I am absolutely speechless at what a tasteless move this is. This is not a company that I will ever return to! I hope the community boycotts this dealership. read more

Simi Valley Ford - Car Dealers Near Me - Simi Valley, California

NEVER AGAIN!!! NEVER!! After a miserable time in their service dept. last time, I thought, "What could go wrong a second time?". Turns out...plenty!! My brakes needed a replacement part, but these numbskulls kept my car for FIVE days 'cause they forget to order the part....THEN the part didn't come in! And I had to pay the price by having to get a rental car for the whole time. THEN they LIED when they apologized and said they'd "give me discount for my waiting and pay for my rental". Did they? NOPE!! So, not only are they losers, but they're liars as well! Fortunately, because of this, I found a reputable mechanic in town who KNOWS what he's doing, so there was some good in all this mess! read more

I honestly would give their service department zero stars if I could. We purchased a Ranger for our son and the latch that secured the rear seat is faulty, in other words the seat does not latch in place causing a safety hazard. We took the truck in and they had it for over three hours before they informed us that they had to order the part. They never called us when it came in. We have called multiple times and left messages to schedule appointments, no one answers the phone I'm the service department and they do not call back when we leave messages for them or the manager. We have now had the truck for almost three months with a latch on the backseat that does not work. I would normally not leave a review on yelp but maybe somebody will finally see this and call us back or get back to us to take care of this problem immediately I really could care less about your recalls on a stupid page missing from a pamphlet when the latch on my backseat does not even work causing a huge safety hazard to anybody that we put in the backseat! According to the sales person this is a problem with the Ranger and apparently they do not address it nor do the take care of it. Update: They finally fixed the back seat even though it took 2 days because they had to order another part to complete it. I do have to say that the courtesy shuttle driver was extremely friendly and I had a pleasant ride to the dealership. read more

HORRIBLE Ford dealer. We tried to support local businesses, but after buying 2 new cars there, we were roughed up by the owner who was hassling us over a debit card payment for a repair, the repair shop charged me $600 for steering problems and when I got the car back, my steering wheel was 45 degrees off - had to hold it sideways to drive straight. They have been incompetent in repairs, rude and indifferent. It all comes from the owner, because a fish rots from the head, down. AVOID THESE PEOPLE - THEY WILL NEVER GET A PENNY FROM ME AGAIN. Took our business to another Ford dealer and had forgotten what it was like to be appreciated as a customer. read more

While driving down First st I happened to have a blow out in front of this dealership around 7:30 pm right before the freeway entrance. I pulled into the parking lot and was sure to pull up enough into the entrance to leave room for another car to pull in. I was in shock with this being my first BLOW OUT. I'm from out of town and I was very far from home. I was greeted by a women with with an accent who asked me to move my car. I explained to her I had just had a blow out and then she proceeded to ask me to move my car and to " drive slow to park somewhere", I did as she asked then waited for help to arrive. I am a very young female and had no idea what to do next. While helping my girlfriend change my tire obviously having a hard time while in the cold rain!!!! Multiple people came out and walked right past us not asking if we needed assistance or help. 5 people were in this building sitting on their phones. I saw a man and the women with an accent laughing at us trying to change my tire, again in the cold while it was sprinkling rain. We were out there for over an hour. If this doesn't show the character of this dealership and their employees I'm not sure what will. There's a reason why this place has a 2.5 star rating. Do yourself a favor and do not go here. Find another Ford dealership with good- natured, sympathetic, kind employees. I will never ever recommend this place to anyone. 0 stars if I could. read more

I had a great buying experience from Simi Valley Ford and very much appreciate the new ownership. Henry Ford and the sales staff were great to deal with and I left feeling I got a good deal on a new car even during chip shortage times. I received an incredible amount of attention from the ownership down to the salesperson, and felt valued through the entire purchase process. This positive experience led to me take another vehicle to them for routine maintenance and felt the same level of valued customer throughout the maintenance process. Very happy with the overall process and having access to a trustworthy dealership. read more

(condensed to fit into Yelp) Let me start with, we have purchased our last 4 vehicles from Ford which is roughly $160,000 in the last 8 years. I have never had issue with their service department previously. Our Transit Van was making a whistling noise and we scheduled a 10am service call, dropped it off the night before. No word from our service coordinator (Carmen) until I call them around 4pm. Seems like a long time with no update. She says she will call me back as it's in with a technician now. She calls 50 min later and says they had to order parts (no worries, understandable), and it would sit there for several days. I asked if it was drivable as it's one of our main cars. She says she will check and another 30 min go by...she gets back to me via text and says we can pick it up if we can be there before 5:30. That's in 18 min....When I picked up our car 12 min later, I was nice...but I pointed out that our car has been there all day with no update and that when I called and asked she didn't know and then when she did know something, she gave me 18 min to come get it. I said this was a little unreasonable and not great communication. Her response "I kind of get it and I kind of don't". I walked away because this wasn't going to go well. Brian (Service Manager) must have overheard the conversation or she said I wasn't happy, but he called when we got home. He wanted to explain to me how service departments work. I clearly explained our concern isn't the way service works or having our car in the shop all day when we had a 10am appointment, it's the lack of communication and the clear "I kind of get it and kind of don't" attitude. We wait for parts...supposed to be here by following Tuesday. Didn't get a call. I called and asked if they were in, she didn't know and said they were inventorying them. She said she would get back to me "soon". We waited until 6:30pm, no call, no text. I got ahold of Carmen and she said if we could have our car there in the morning it would be ready by Monday. Monday comes and no updates, I reply to her old text asking about an update...that's at 1:20pm. No response. I call they try to connect me...doesn't go through. Turns out Carmen is out on Monday. Fine, I call and try to get someone else I can talk to...nobody is able to connect me to anyone that can update me on my car that is supposedly going to be ready that day. Left a voicemail for Brian, no response. Tuesday, no word from Ford. I text again and 30+ min later Carmen says sorry, she was off yesterday and will check on status of our car and get back to us "shortly". Never heard back. I call Brian and he said there was some confusion, Carmen asked him to update us and he forgot. This is at end of the day around 5:45pm. Brian tells me it's being repaired now. I mentioned that we had driven by 30 min ago and it was still parked in the parking lot. Since they have to drop the engine to make the repair...that seemed odd. Brian said he is looking at it right now up on the rack furthest to the right. I pointed out that was an Amazon van and not our vehicle...dead silence on his side. He told me he will speak to the technician and call back by 6pm. He never called back. Wed morning, I text Brian to find out what is going on. About an hour later he replies that he will call me in a few he is trying to "sort this out". I am trying to be nice, I'm pointing out I understand there was a mistake, we just want some realistic communication about our status. He says he will confirm by 2pm that day with me. 3pm comes and goes, no word from Brian...I text back asking for an update. He admits the technician got jobs confused and mistakes were made, no details...but whatever. I wait until Monday...no word, I wait until 4pm and text again asking about an update. Now he says it's been tested and should be ready Tuesday morning...not Monday when he said, now another day later. Carmen and Brian did not even have the decency to come out and apologize about the delay. Normally your service coordinator reviews the work that was done and points out any further issues. At this point I don't know if they installed parts on the Amazon truck then took them off and put them on our vehicle? Ironically I was talking to our pool guy, without saying anything about our situation he tells me about taking his truck into Ford. When he got it back from an oil change all the radiator fluid leaked out in his driveway. He took it back and Brian told him they would replace the clamps. He picked it up and all the fluid leaked out again. Then a service tech called him to let him know his truck was ready....he already had the truck and Ford never did the work on the right vehicle. Same problem, different customer. This department has some serious issues. Least of which is tracking which repairs go to which vehicles. The #1 failure is customer service and communication. You have easily lost a couple hundred thousand dollars in sales. Nice Job read more

Since I work 7 days a week and didn't have to be at work until 10 a.m. last Saturday, I called to make an appointment for an oil change first thing in the morning. I made it for 8:20 and explained to the sales person that I had to leave by 9:30 in order to get to work. She assured me that I would be out on time. I arrived at the location at 7:50 a.m. and there were already cars ahead of me. Once the gates opened, I was directed to the aisle I should wait in. Of course, the other aisle moved more quickly than mine did and by the time I was approached by service, I was told there would be no way I'd be out by 10:00 a.m. I explained the backstory of how I called and was assured I'd be out on time and he told me there was nothing he could do about it. I told him I couldn't wait and he let me leave. He didn't even close the hood of my car for me, I had to do it myself at the gas station. When I got home that night I went on their Facebook page and posted the above and THEY DELETED IT. No one seemed too concerned about making a wrong situation right. I'll never go back there and I'll tell anyone within the sound of my voice not to go there either. read more

I don't like this place. Not just because I got a lemon from this dealership but everything about it just rubs me the wrong way. I'm rushed and I'm spoken to like a child. I'm "shoo-shooed" a lot and I do NOT appreciate that. I hate that when I bring in my car for oil changes, I just magically have other problems with my car that haven't been issues in the past. When you go to other auto-shops they tell you there are no real issues. Scam? I don't know. The absolute worst is when you need to get a hold of someone via phone and the receptionist has no clue where to take you. I swear they throw you in some weird circle or something. I get it, people become busy, but that doesn't mean customer service should lack. read more

I found the service to be absolutely horrible, such a horrible attitude this place has, looking out for itself and seemingly not all for its customers. Please take your business to a dealership who cares! read more

Possibly the worst experience I've ever had at a car dealership. Where do I even start. Their numbers never added up properly and they continued to talk to me like I was an idiot. Sorry Simi Ford but I do know how to count. They refused to use the equity from my trade in as "cash" down on the car. It took me just 2 days to save $60 a month on a better version of the car Simi was trying to sell me. Star Ford in Glendale used my trade in as cash down. What a concept. I later found out that Simi Valley Ford ignored multiple rebates that ended up saving me a ton of money. Oh yeah, you'll end up talking to three or four different people if you try to negotiate. Do not even waste you time going here. I feel bad for anyone who has gotten their car here because they probably got ripped off. read more

Seriously, go to Galpin. I live in the area so I wanted to check out the local dealerships when I was looking to buy my mustang. I stopped in Simi Valley Ford and they had just the car I wanted, except they only had automatic and I was pretty set on a manual transmission. So the salesman gets me to take the auto for a test drive and I quickly realized that I did need the stick for any power (V6). Anyway, we get back to the dealership and I'm taken into the showroom and seated at a small table with my girlfriend who came along. The sales guy then sits down with his trusty 4-square and starts to try and sell me. He tells me that he can give me a great deal on the automatic that will make it worth it for me to buy. Ok, i'm actually listening at this point. Then he tells me that he can get me into the mustang for 575 a month with 5k down. I almost swallowed my tongue. I told him I wasn't willing to pay that much per month and he has the stones to tell me he can get a lower payment if I want to do a 72 month loan. My girlfriend and I laughed out loud at that and walked out. I bought my mustang from Galpin for 3 and change per month, got the exact car I wanted and they had it shipped down from a norcal dealer. I can't confirm it for fact, but they told me they had to trade one of the new model year mustangs to get it. The moral of the story is this: If you want to buy a $25,000 Mustang for $50,000, go to Simi Valley Ford. Thanks a bunch guys! read more

Rip off service department. They charged me $120 bucks to fix a broken seatbelt lock on my truck less then one year old Stay clear of them !!!! read more

I find the dealership conveniently located near my home. The staff seems nice, they're always friendly...even when they inform me that my oil change will take 3 hours or more instead of the 1 hour that was promised when I set my appointment. This was the second time this happened, the service department seems they overbook, I find it very inconvenient. It's not good business practice when you punish those who book appointments and you let others cut in line. Not cool! read more

I've tried several times to get an oil change but they say they are too busy. So I call to try and make an appointment. No answer so the receptionist takes down my number for a call back that was assured. Still waiting for a call. Trash service and nobody seems to care as you can see the other constant reviews. read more

We bought a 2014 explorer there and the salesman was great. Showed us everything about car. Out of town on a Saturday somebody ran into our car in a parking lot and took off our door handle, lock, and never said anything. We called simi ford to see if they would look at it Monday and see how much it take to repair it telling them we couldn't get in car without crawling over seat. They said no and couldn't look at it for a week. Called thousand oaks ford and they said bring it in as soon as posdible and would take care of it. Will never buy a car again from simi ford, they take your money and run !!! read more

Tried to give a local dealer a chance by placing an order for a new car to be paid in full cash, but this dealer is blinded by greed. As a result this dealer lost far more business than the $10k markup over MSRP they wanted. Larry Gauge the Salesman who worked with me was nice, but Steve Feld the Sales Manager was condescending, abrasive, and rude. He even compared cars to real estate (he must rent) in his justification for asking $10k over MSRP to simply place an order with Ford. The fiction continued by his insistence that all Ford dealers charge over MSRP for this model, its limited blah blah blah (this is Ford not Ferrari). After wasting almost two hours of my time I did the right thing (what I should have done first) and went online finding over 500+ of the car I wanted sitting on lots with dozens of dealers willing to sell or place an order at MSRP or less. This dealer is trapped in time with their sales tactics and they don't seem to realize the internet exists. End result the very next day: got my car, paid what I wanted, and was treated properly elsewhere Let your fingers do the walking/shopping as far better deals and better customer service are not too far away from this dealer (contrary to what they will tell you). read more

I have never posted on any site pertaining to retail or a service business, but here goes. I made an appointment to drop my car off at 830 for oil change and brake pads. At 130 I called and asked when my car would be ready. I was informednit was next to be looked at. I then asked why I even made an appointment, and my car had still not been started after 5 hours. Told I would receive a call in a half hour. It has now been 1 hour no call. Stay away from Ford Simi unorganized. read more

Service manager is horrible!!!! I was charged for a rental that was supposed to be covered by the Takata Airbag recall. I picked up my vehicle on December 28th and turned in my rental on January 2nd. There was a 7 day grace period, per the settlement but the Service Manager would not pay. I know ots illegal but I don't know what to do. Thanks Ford. Never again will I buy a Ford or ANY vehicle from Simi Valley Ford. They SUCK!!!! read more

Got my Escape's 90,000 mile servicing done here today. Passed on giving $550 to the T.O. Ford (cuz they kind of suck) and drove a whole 15 extra minutes from Westlake to Simi. Best thing I've done for my car in a really long time. EVERYONE here, or at least everyone I came in contact with, was sooo friendly! When I came to pick up my car, the guy even asked if I wanted to have my car washed. I know the car washing dealio is usually standard or available by request, but I've never had my car washed by the T.O. Ford people. And they definitely never went offering up that shiz. So speaking for my particular experience, everything cost-wise was super upfront. I had asked for them to check a weird humming sound that was going on which would have cost about 90bucks for the diagnosis towards fixing it. They checked. Called me and said they couldn't find anything wrong and didn't charge me for it. I think it was something that got fixed in the car's servicing. Happily drove my car home with no humming weirdness on my left turns. Yay! UPDATE: My mom apparently bought my sister's Escape from here 5ish years ago (yeah, my sister totally copied me) and the service was great then too! read more

Just bought a focus here. Friendly not pushy sales people. Helpful sales manager.I've also been brining my fords here for 5 years for service. I trust that my fords are well taken care. The service people are ok.. That's the only thing that I'd say is not awesome. Update Auust 2015. Made an appointment for an oil change at 9am. I confirmed the appointment twice. Dropped the car off at 9am. Finally at noon they called and said that I needed new tires. Yes - 4 hours to do an oil change. Finally after calling 4 times I got my car back at 4pm. Yes - another 4 hours to put 2 tires on the car. And Carmen said " your paper work is ready at the cashier window." Got there and guess what... another 30 minute wait for paperwork. ONLY TAKE YOUR CAR TO FORD FOR SERVICE IF YOU HAVE ALL DAY TO WAIT. read more

Shady services and finance department! When we purchased a car in 2017, in included $500 cash back, but they never sent a check for over two months, so called and emailed over 10 times with no luck so finally had to report them to the Ford Customer Care Headquarter to finally get it in 6 months! Also, our car just go totaled from accident, and we requested for extended warranty. The fiance staff, Chad, was really rude and condescending. He tells you that you cancellation on extended warranty can only be done in person, which is ridiculous! We have to drive 2 hours just to fill out the papers! This is 2019, not 1999 that we live in. They just don't want to pay you for what they owe you, period. I will see how the warranty refund process goes, and if they do any more shady stuff, I will report them again to the Ford Customer Care Headquarter and update my review. No one should really buy a car from them at all, but if unfortunately you have already did, it would be much faster to get the Ford Customer Care involved than dealing with them for any issues! read more

Was getting excessive exhaust smoke in our 2017 Ford Explorer. Called to make an appointment. They were two weeks out before we could bring it in. Showed up to our scheduled appointment and before the car was checked in was told because we are seeing smoke it's most likely engine related and their engine department is 2 weeks backed up. We were told in order to get in the waiting list we have to leave our car there for 2 weeks before it can be looked at. So two weeks to get an appointment, and two weeks before the they will dig into the car to get a diagnosis. This created a major issue as we would not have a car to get my 2 year old and 4 year old daughters to school and day car. I was told Ford will not issue a loaner vehicle until there is a diagnosis. Unfortunately they won't have a diagnosis for minimum 2 weeks and cannot issue a loaner until they do. I was advised to text message the Service Manager Brian what was going on to see if he can do anything for me with a loaner. I text Brian two days ago. Saw the read receipt and have yet to get a message back. Pretty upsetting that it will be a total of 4-5 weeks before my car is diagnosed and two of those weeks they will have my car leaving me stranded. Zero communication from anyone at Ford as well as Brian. I have bought four vehicles from Ford in the past 3 years. But the customer service I just experienced with Ford of Simi Valley has me second guessing ever working with Ford again. read more

Debbie went above beyond for me today. I had an issues with my car battery and called the service department for help, the conversation with the first person that answered the phone didn't go well, but I was transferred to Debbie and she gave me all the needed information. That was earlier today. Well I just got a follow up call from Debbie and she's made me feel like she cared and was concern. I will definitely be sending friend and family here simply because of Debbie. Thank you read more

My husband ordered a bunch of items to be checked for my long trip to Oregon, when I got to Simi Ford, I canceled all those items and asked only for an oil change. Cabin filter change and air filter change with Dina. Dina called me at home and said I needed an additional brake fluid change and the total would be $245.00, when I Ubered over the bill was $488.00, talk about being ripped off royal. Of course I went nuts and refused to pay, they lowered the bill to $366.00 and said if I didn't pay it they would hold my vehicle hostage. Never use The Fordman, what a joke. read more

Simi Valley Ford - Car Dealers Near Me - Simi Valley, California

SERVICE DEPARTMENT. Brian Leonard and his staff do not care at all for your needs or satisfaction. My care went in for recall work and ONE MONTH later the job was incomplete. I decided to take my business elsewhere and incurred and decline fee. After having my car for a month you would think they would consider waiving it? Nope. Imagine as a customer not having a car for a whole month with car rental prices through the roof. Did they care. Nope. I've had Ford cars for 30 plus years and I'm in the market for a new purchase, but Simi Valley Ford has me thinking twice about that. read more

If I could give this place zero stars, I would. Do not buy a car from this dealership. They are dishonest and completely adverse to putting their customers first. You get what you pay for. This is a low rate organization and I should've known better. From the GM to the service department, there is no one here that is looking out for your best interest. Run, don't walk to find another place to spend your money. read more

This review of 5 stars is for the salesman Geoffrey. He did such a stellar job working with my husband during the purchase of my husbands new mustang during the summer that when it came time for the purchase of my vehicle I only wanted to go to him. He is honest and fair and doesn't push you into anything your not wanting. He is what all salesman should be with his approach. If you go to Simi ford you have to ask for him because he will make your car buying experience a painless experience. read more

Simi Valley Ford - Thank you Geoffrey for helping me find and purchase my escape. - Car Dealers Near Me - Simi Valley, California

My husband and I just bought a lifted F250 from Michael at Ford. He was such a pleasure to work with. We both felt that he was trying to meet our needs and was our side. Our loan was not a easy one to sell to Ford Credit. The finance team really worked hard to make sure that we got the truck. I will recommend anyone to Michael at ford. Along with the finance team. Thank you all again. We love the truck!!!! read more

Simi Valley Ford - In love! Thank you Michael!! - Car Dealers Near Me - Simi Valley, California

Simon, the sales manager and I had a hiccup this morning but we worked it out and I came in and he was beyond kind and helpful. Ask for Simon - he seems to be the guy that will go the extra mile!!!! read more

Went in to check out an 08 Silverado 3500hd, and was having issues with banks approving the truck but sonny, one of their salesmen, was persistent with the banks and got one that approved it and a week later I was able to pick it up, overall customer service is great, everyone is friendly, if you need a new or used vehicle definitely come give simi valley for a try, don't forget to ask for Sonny read more

Easiest and best car buying experience ever! I spoke with Michael Lorntzen over the phone and described my situation to him and what I was looking for; he directed me to check out a few cars in inventory on their website then he and Steve Feld figured out for me what would be the best deal I could get. So I got approved over the phone and just had to go pick up my brand new Ford Focus and sign the usual paperwork. Easy-peasy! read more

[BEFORE YOU CONSIDER GOING HERE LOOK AT THE HUGE NUMBER OF TERRIBLE 1 STAR REVIEWS!!! This place is a nightmare! I suspect any good reviews are faked by the dealership.]  GO ANYWHERE BUT HERE!!! Worst service I have ever seen! Rude and dangerously incompetent! COULD NOT DO A SIMPLE SERVICE AFTER 2 WEEKS OF WAIT TIME AND 4 FAILED VISITS, YET AFTER Simi Valley Ford's FAILURE, A DIFFERENT FORD DEALERSHIP DID THE SERVICE FOR US WITHIN 1 HOUR ON ONE VISIT! We brought in our Ford for a simple service, to get a keyless entry remote added. We ended up having to visit the dealership four times, each time the service person would tell us it would be no problem to add the keyless entry remote to the car, then keep the car for several days without any contact with us, and then eventually call us to tell us that this particular model of Ford could not have a keyless entry, and for us to retrieve our car without the service completed. Then someone would call us back and say they had made a mistake, they COULD do the keyless entry, and to bring the car back in. This cycle kept repeating. For four visits! FOUR VISITS!!!!!!!!!! On the third visit we encountered particularly inept service... when we were told the "keyless entry was completed" and we showed up to get the finished car - But they had simply duplicated a non-remote regular car key that was not a keyless entry, and had not added keyless entry to the car at all. Even though they did entirely the wrong service for the car, they still tried to charge us $100 for the spare key they made that we never wanted. We only discovered the error when, after the service person said "here, your car is all ready to go" and handed us the keys, we looked down at the supposedly 'keyless-entry-remote key' they had made for us and said "hey, where is the keyless entry remote," to which they replied "oh, I don't know, that should be it. Let us look into it." Finally on the fourth visit we were told to come on in and pick up our car, and only after arriving to sign off on the bill and waiting in the lobby for a very long time were we informed yet again that they weren't able to do the keyless entry remote. For some reason they had us pay for the service in advance on our credit card, so after this fourth attempt we decided we were done and demanded our money back. That's when they really started getting rude. They made us wait another 3 hours to sign a credit card statement so that we could have our money refunded for the work that they never did. Then, after all of that, they demanded they get the unwanted duplicate key they made for us back from us, or they would charge our credit card $100. Not one person apologized to us, at all, ever! We kept asking the service person why they would keep calling us up and telling us to bring the car back in if they couldn't fix it, over and over again, and with every question we asked him he just looked at us, shrugged his shoulders, and walked away.  Honestly, he made the whole dealership look very foolish by doing this. They talked to us like we were just wasting their time, and they were completely unsympathetic to the hell they put us through. The manager we spoke to was flat out rude, giving us short terse answers, as if to tell us she didn't know why she had to bother dealing with us at all. Not only were the staff and managers total jerks to us, but they are completely incompetent. Dangerously incompetent. You could not pay me to take a car here. After this we took the car to a different Ford dealership, and they were able to set up the keyless entry and give us the remote within one hour! One hour! What in the hell is wrong with Simi Valley Ford!!?? read more

Absolutely horrible service, do not trust Simon or any other salesman there. They will try to take advantage of you, they will try to rip you off! Makes sense they have a 3 STAR review! The dealership wouldn't even let me take a pamphlet for shelving inside the transit cargo van that I wanted to purchase! The way they treated me was sicking. They lied straight through their teeth, so I went to DCH FORD OF THOUSAND OAKS and they were great take your business there if your looking for ford! read more

What a colossal waste of time! Made an appointment to have my oil changed and asked - while making the appointment - to have someone look at my car stereo while they had it, which wasn't working. They said fine. It even had it in the email confirmation they sent - "check car stereo". So the day of the appointment, we arrive on time, and the man in the kiosk flat out IGNORED us (like, wouldn't look up to acknowledge us, ignored us) for 5 minutes, until a lady came along and asked if we needed help. So we dealt with her, but I'm already mad. YOU DON'T IGNORE PEOPLE WHEN THEY'RE TRYING TO GIVE YOU BUSINESS, GENIUS. How does this man have a job, let alone one working with the public?? Anyway, she tells us that they're not going to be able to look at the stereo on account of how busy they are. What? Too bad! I made this appointment, you said okay, now you want to say no? I think not! So I ask a guy if there's a manager on duty. He's barely coherent enough to tell me they there isn't. I asked him several times. He seemed confused, like he didn't understand the question. No manager on duty? BULLSHIT. It was a Saturday, there's someone there in charge. He mumbles excuses and refuses to get me a manager, so I walk into the sales area and find one in about five seconds. I explain the situation to him and tell him they WILL honor their commitment they made when we made this appointment. He assures me they will. (That wasn't so difficult now, was it?). A few hours later they call us to come pick up the car. We get there and it's not ready (then why did you bother calling us??). When the car is eventually brought around, the car stereo is still not working. Their excuse for "troubleshooting" was to simply disconnect the battery (which I could have told them wouldn't work), and they never bothered to set the time or date. I did that on my own. Nothing else was done. Some troubleshooting! How has that team not been fired a long time ago? Most places expect you to at least try to give the impression you did some work. Apparently, working at Simi Ford is the easiest job in the world. Sit around, ignore the public, do nothing to help them, and still collect a paycheck. Folks, you have no idea how to service your customers. Your staff (most of them) are beyond useless. Whoever is running things down there and setting the bar that low needs to be fired. Other dealerships manage to make their service centers treat people like something other than an interruption. And please believe me when I tell you that I will never take my car back to you for any services, and you may safely assume that when it comes time to buy a car, I will take my business somewhere else, and I will advise everyone else to do likewise. read more

DO NOT BUY A CAR FROM HERE! It's the worst dealership I've ever dealt with. Go anywhere but here to buy a car. There are plenty of other Ford dealers out there, go to one of them unless you like bring ripped off and straight lied to. If I could give negative star, I would. read more

I am beyond impressed with the service I received at the service center at Ford. Bryan and Carmen are the people to speak to If you ever have any issues or concerns. Thank you both for your excellent customer service. read more

Amazing service! Everyone there was very helpful when buying my son a car! Thanks guys

DO NOT BRING YIUR CAR HERE!!! I would give the Service Department zero stars if I could. My Ford Escape broke down so I got it towed to this dealership after making an appointment for the next day. The first day my car was there I didn't hear anything from the technicians and I thought ok they might be busy I'll give them a day. The second day I called them around Noon because I still hadn't heard from them. Not even a "hey this is what we are looking at, these are the tests we are going to run, etc". I felt like I kept getting the run around from them. Each different advisor would say "oh I need to check with someone about this, I'll call you back" They NEVER call back. The third day I was getting increasingly frustrated after not getting any answers or even any info about my car. I called multiple times that day becasue I needed to rent a rental car for myself if I was going to be without a car for much longer. They had NO answers for me. The fourth day I was extremely frustrated after calling twice and given the runaround again. I decided enough was enough and I had it towed from the dealership to my local mechanic. When I got there to meet the tow truck driver, they tried charging me $250 for "diagnostic tests". I asked to see proof of these tests and the man fumbled around his words and said well they did the tests. I saw your car over there. I pushed back and said I will absolutely not pay this until I see proof of these tests. Long story short...they weren't able to provide any proof becasue they didn't run the tests and they were trying to charge me for things they didn't do. IT WAS UNBELIEVABLE. DO NOT BRING YOUR CAR HERE!!!!!! read more

Worst dealership EVER! If I could give negative stars, I would. Bought a brand-new Explorer for almost 50K. When after a few months tons of issues occurred, Simi Valley Ford was NOT HELPINGin AT ALL resolving ANY of the issues. Instead, they tried to charge us service fees all the time. The car was in the shop so many times - once for 4 DAYS! They just called every day, telling me "well, we couldn't solve the issue so we need your car one day longer" - and they didn't even offer a loaner. STAY AWAY FROM SIMI VALLEY FORD! I wish I would've checked on Yelp before we bought here... (I'm pretty sure the 5-star ratings are rigged or paid for. There's absolutely NO reason to like Simi Valley Ford) read more