Our sweet Holly is looked after very Well! She's always…read morehappy to be picked up, but she enjoys her vacation there when we travel. Friendly staff, always seem to be available at last minute, facilitate clean and well kept, and grooming services available for an extra fee. AND a Veterans and First Responders discount offered! WIN WIN WIN!

After posting my reviews, I received a phone call from one of the trainers apologizing for not…read moreresponding to my inquiry. She was very kind and explained a mix up regarding emails with the owner. No big deal; these things happen. I appreciated her apology. She did inform me that they do not train in the kind of scent work I am looking for, and she sadly doesn't know anyone near my location who does. My only suggestion would be for the owner, since they are the ones who receive the emails. It might be best to respond to the customer in an email and state something to the effect of, "Colonial K9 has received your request and we will be forwarding your message to the respective trainer. Please let us know if a trainer has not gotten in contact with you in the next 48/72 hours." This way the customer knows their email has been seen and read. Otherwise, the customer feels their request wasn't taken seriously. Additionally, a reminder message or task could be created within the Microsoft 360 platform and be sent to the trainers. Just some ideas to help the customers and trainer so a customer isn't lost due to mistakes. Thank you again for the apology. It is appreciated. I have bumped my review up from two stars to fours stars. **Original Review** ***I have not used their services***This is only a review based on communication, or lack thereof*** On 08MAY2024, I called Colonial K9 to inquire about dog training; specifically scent work. I have been looking for a solid trainer since moving here. It has not been easy finding a reputable trainer. During the phone call, I was told to send an email because emails go straight to the owner. The owner will review the email and either respond personally, or the owner will send the email to the respective trainer. I thanked the person who I spoke with and promptly sent an email detailing my dog training needs. By 15MAY2024, I still hadn't received a response from Colonial K9. As a result, I sent another email and stated; "I am following up from my attached email as I have not received a response. If you are unable to help us, it's understandable. I would appreciate it if you could give us a referral on a trainer who can help." As of today, 24MAY2024, I have yet to receive a response. I am not sure where the disconnect is. All I want to do is find a solid trainer to continue with scent work training. I guess Colonial K9 isn't interested in assisting. Copy that!

The staff are all really hospitable and my Sophie the cat doesn't mind going now and again. Your…read morebabies will get pampered for an extra fee. Over all I like Calypso Kennels. They even open on Sundays. You just need to get your babies by 8 pm They open only a few hours on D

STAY AWAY! gave this place a shot due to our normal boarders…read morebeing fully booked. Dogs got sick and NO CALL. HAD BLOOD IN STOOL AND NO FREAKING CALL????? If you love your fur babies please stay away from this place. And if you read this calypso kennels SHAME ON YOU

We have just finished up our first weekend away, using Chris to watch our 3 dogs. You can check my…read moreother reviews to see what I judge any sort of animal service on. Needless to say, Chris is as good as they come. Loved the online system, and the emails. Dogs seemed very content. We have a pack of 3 that can be a handful, and I immediately felt at ease with Chris and confident that he would follow our routine. As he reiterated, "if it's not broken, don't fix it". We don't like to leave our dogs, but being dual active-duty means sometimes we will. I was able to enjoy a great visit with my husband, knowing my dogs were taken care of.

Chris is so good, I can't wait to leave my pets alone again. Well, ok, maybe not THAT good but,…read morereally, I was so pleased. I just needed him for a couple of days and since my particular critters are skittish, I warned him that he may never see them. Much to my delight, on the first day I was gone, I got a journal entry from him including a picture of two of my cats who were brave enough to come out for a feeding. His website is thorough so I felt that I was leaving him all the information he might need but, of course, not only did he have my cell phone number but also backup numbers for people who have access to the house. Honestly, I will definitely be calling him for my next trip. He actually did a better job that the person I paid twice as much to live in the house!

I highly recommend this off leash training program. I have a Cane Corso and came back very refined…read more The communication with Mari was perfect and her updates made this program very easy. During turn over, it was obviously my pup had formed a bond and was treated well. 100% recommending to all pet parents and will return with my next pup. Thank you for everything!

I am writing to share how pleased I am with the two lessons I have had with my pit bull mix puppy…read more I was a bit reluctant because of the cost, but Marley is very much still a youngster and super high energy, so in view of so many high ratings I decided to bite the bullet and enroll. We hopefully will have her for many years, and will all be happier if she (and us!) are well-trained. Marley is very smart and I was sure that with the right help she would learn fast. The first lesson was with Ryan...he was knowledgeable, patient with both canine and human, articulate and calm. He even was able to make the experience fun for Marley. Jake was with us the second time, and he was just as terrific as Ryan. There is a lot of information given, but with the way they taught, I have been able to retain most of it and work successfully with Marley between classes. I intend to complete 4 sessions and sign up for 4 more. I'm so appreciative, and look forward to effective training for all of us. I highly recommend Off Leash!! Pam Talley & Marley

They have treated my cats for years. They saved one my cats life that needed emergency surgery for…read morePyometra. Today they helped me with my dying cat (different one) with dignity. My cats are my world and they treat them that way!

This animal hospital is great! Great staff who are all very kind. Dr Kennedy is amazing- she is…read morevery knowledgeable and goes above and beyond to make calls to check on pets and to make sure she has all the info on a new pet coming in with an illness. She knows what she is doing and treats both of my cats very well. So does Deb- the cat whisperer as Dr. Kennedy calls her!

I have purchased all of my GSD from Bar-Ben and they have been the best and soundest dogs I have…read moreever had. The facilities have always been spotless and very professionally run. You can't go wrong with using any of the services offered and you know that your dog will be well cared for whether it is there to board or to be groomed. Thanks Barbara!

We loved having Kat come over for every vacation we took for 3 or 4 years! She took great care of…read moreour 2 cats and one fish. She took pictures of each animal every time she came over. She even agreed to continue to sit for us when we moved to Spotsylvania. Then out of the blue she ghosted us for no discernible reason... no explanation. My husband texted her and she never replied, and we haven't heard for her for about 6 months.

Kat is by far the best pet sitter I have come in contact with. My German Shepherd loves her and…read moregets so excited to see her. Kat is friendly, good with animals, trusted, and dependable.

Amazing is all I can think of after boarding my 2 dogs here. The owner was so nice and flexible i…read more100% recommend coming here. Our flight got canceled last min and she was so understanding and stayed in touch the whole time. I will bring my dogs back for sure. The place is so clean and open for the dogs to enough space to play. They had so much fun and i didnt have to worry at all.

From the owner: Applewood Boarding Kennels is a small family owned dog daycare that takes pride in providing clean…read moreday and night dog boarding with 18 climate controlled boarding rooms, all day access to outdoor runs, fenced in yard for outdoor play; all in a quiet country setting for your pets. Located just 15 minutes south of Culpeper, then only 3 miles off route 29 James Madison Hwy on Leon Rd to Waylands Mill Rd. Call today to learn more about our dog kennels and services!

I went in to get my pups nails trimmed. I was recommended by a friend…read more I was a walk in with no appointment and had no issues. All my dog did was be wiggly, flex is arm muscles, and stand there like a good boy. He had a few claw that was extra long that I wanted done. He got the grinder for the first time and he was good. We'll be back.

I have never in my life met had to deal with someone so unprofessional as the store leader Kayla…read moreShaw at this location. 06/18/2024, my dog received services for a groom. In the notes I put for this groom, I requested that the dog's tail not me cut. My mom dropped my dog off while I was on Facetime with her. I heard the groomer ask my mom about the tail and I heard my mom said "Please do not cut her tail." The groomer says okay, I see that here in the notes. Of course we get a dog with a cut tail. We decided to brush it off because we really have never had any problems with this PetSmart before. On 8/19/2024, we decided to go back for the same service and the same dog. We ordered the summer plus package which includes, a bandana, cookie, and coupon book. We are frequent customers of Petsmart, especially with the addition of a new puppy, so the coupon book was something I was looking forward too. My dad went to pick up the dog and she did not receive the coupon book. When I called Petsmart about 30 minutes after her groom to let them know she never received the book, she told me to come back and we will give her all that stuff she never got in the first place. I'm at work so I wasn't able to go and my dad had left 30 minutes ago and with traffic, returning back was just not an option. I did let the manager know this and that I lived an hour away. She said that she would mail the items. I waited for about a week and received nothing. So I reached out to PetSmart customer service to express my extreme frustration with the groomers just not following the notes and then to top it off not giving me services I paid for and also saying they were going to mail something and did not do it. After speaking with customer service, the extremely rude Kayla Shaw decided to email me back (in the picture) saying that she is sorry I did not get the items mailed to me on 08/21. As of November 10 (three months later), these items still have not made it to me. If she found the time to email and mail the items, why was a tracking number not provided? These items were never sent in the first place. Also, instead of just giving me the items I never received, she added a $10 certificate for my next groom. I told her that I was not interested in that and I just really wanted my items. I sent this message to customer service at Petsmart again. Kayla calls my phone and she left a voice message in the most sarcastic tone ever how she would loveeee to have a phone conversation with me since I'm sending emails, as if I would be afraid to speak on the phone to her. I called her back and at the end of the conversation, she then replies to come in for a full refund. I found it very interesting after I got on the phone not rude or anything, how her sarcastic tone of voice suddenly changed. I guess she was expecting me to be rude, but I am nothing like her and have no reason to be rude to people. We eventually got the refund about a month later and I was satisfied. If my services were never rendered, the only option is a refund. I got my refund and said I would never return to this location. I thought nightmare with this location was over. I go to book my dog for a bath here in Alexandria. Come to find out Kayla blocked my dog from being booked at every PetSmart location that exists. At this point I am FURIOUS. My dog has never done anything wrong. Petsmart Stafford dropped the ball. You all don't follow grooming notes and you have a spiteful store manager. Your solution is to block a customer from grooming at all Petsmart locations??? I was able to get the block off from Shelby and she said she would forward this information to Kayla. I'm imagining she is going to put the block on again because yes I did file yet another complaint, because I refuse to let Kayla be the bully she thinks she is.

We have two small dogs and they do such a great job of taking care of them!. All Fur Grooming…read morereally offers a lot or wonderful services. If your pet deserves the best (and they do), bring them here and they will take of them like they are thier own pets.

Every time I have taken my pup for a haircut with Jada, he looks 100% better coming back. I…read morerecommend this