Where to start? Thievery. Let's start there. Local bar that we fell in love with years ago…read more
Karaoke was great. Facility was very small. Drinks were a great value and the staff wasn't fast, but competent. It was called the Cum Inn back then. But Spokane is a bunch of tightass puritanical fools. So now, Green City Saloon. Whatever.
Celebrating my wife's birthday. Had some friends join us. The Karaoke was the same KJ from way back. Good guy who's ear may be failing because the karaoke is mixed badly. Sad, really because he was so good at this. New ownership changed a few things. Updated POS, better staff, higher quality products. I'm good with that. Better hole, same wall.
My wife ordered a vodka/soda/lime...tall. It came, she was delighted. Throughout the evening, she ordered 3 more. She was drunk, but not over the top. I was with her the entire evening. I know she had 4 drinks.
As our evening wound down, I went to close out our tab with Susan, the bartender. A digital display flips, it shows a total subtotal and tip options. She had good service, so I tipped appropriately. Then it went to $75 and change. I figured maybe she bought a drink or two for our friends. I know drink prices went up a lot. Digital receipt was sent and I was blown away.
Start at the charging for 7 drinks, not 4 AFTER I asked my wife. When asked why we were charged for 7, Susan stated "I'm not going to argue with you! You had seven!" Aggressive lying is the only thing that pisses me off more than regular lying. Susan is flatly a liar and professional thief. In addition. GCS is a corporate thief. Added to our charges were a $4.55 charge for karaoke. Charging CUSTOMERS for the Karaoke?!? WTF? A customer service fee of 3.99% ABOVE the tip. This percentage INCLUDES the tip, so it's just that much more aggressions. If I'm laying a customer service fee, why am I tipping as well?
Transparency in this system is non-existent. They don't itemize the purchase before they swipe the card or before you sign. Simply prompt for a tip and a signature.
Ideally, they'd get the benefit of the doubt. However, through the last couple years, we are not the only ones to whom this has happened.
Their ONLY Saving grace was a next morning refund for three drinks. While it was appreciated that they made THAT part right, what they didn't correct spoke volumes. The refusal to apologize for the attempted thievery or shitty attitude from Susan. Simply stating it wasn't worth checking the tape from security cameras. If so, then they are suborning thievery. Literally supporting the thievery. This is unacceptable. This is an ongoing criminal conspiracy. Not because of one incident for us. But how many people, too inebriated to know better, simply sign off and don't know they are being scammed?
Suffice it to say, we'll never attend this once-great, now-crappy little hole.