Dirty room and bed bugs!
Booked Cabin 48 for September 9 - 11, 2022. Called on September 8 to inquire about an early check-in and was told we could check-in after noon on the 9th, because the cabin was being cleaned as we were speaking - great!
Arrived around 1:30 pm, check-in went well and then things started to go downhill.
- Opened the door to the cabin and there was a really strong musty smell as if the cabin had been locked up for a while after being exposed to campfire smoke.
- The kitchen counter had dried up liquids on it. We brought paper towels and cleaned off the counter.
- The bed came with a fitted sheet on the boxspring and the mattress, but we were told we had to bring our own linens, so we put a quilted mattress cover, a sheet, a comforter and two pillows over their fitted sheet.
- Left the cabin to meet our friends and returned around 10;30 pm. Washed up and jumped in bed.
- Woke around 7:00 am, grabbed coffee and told my wife that I slept badly. I told her I was dreaming that I had bugs crawling on my body and face. We both laughed until I went back in the room to make the bed and discovered brown and red splats all over our linens and pillows. No clue what was happening at this time. Pulled the bed from the wall and found trash on the floor (hearing plugs, toilet paper and tons of dust). Pulled our linens off and pulled off the campground's fitted sheets and there they were. Bed bugs on the corners of the boxspring and mattress.
Called the office immediately and the owner came to the cabin. We were calm and cordial with her about the situation and she was the same with us. She refunded us all our money and told us to throw everything in a dryer for 30 minutes and then wash it in hot water to get rid of the bugs. But then she said "I guess I'll have to call the exterminator AGAIN.
Obviously this is a repeat problem. Also it was obvious that she didn't clean the cabin very well for our arrival or change their fitted sheets or she would have seen the bed bugs.
We dried, washed and re-dried all our clothing. We were not confident that we would not spread the bugs into our home with the bedding as we feared the bugs could be in between the quilted cover and inside the pillows - not going to chance it, so we threw them away. We spent considerable time spraying all our luggage with denatured alcohol.
In the end, although we were reimbursed for the stay, we are out of several hundred dollars for replacement linens, gasoline, food goods, and cleaning materials in addition to time spent remedying something we didn't cause.
Top this all off with bed bug bites that cover our lower legs/feet and spots on our necks, backs and arms and are still there 11 days later.
We'll be contacting the owners to inquire of their willingness to reimburse us for our losses too. read more