I've been coming to Kia of Glendale for the last 3 years, and every time, they don't disappoint!…read moreThis is my second review but truly if I wrote a review for every 5-star experience I've had, I'd dominate the reviews. This year's visits were especially frequent, with emergencies like replacing tires and fixing my brakes, on top of getting my regular service. I swear I'm not the worst driver on earth, but even if I was, I know I'm getting star service . They make sure I'm seen quickly and efficiently every time. Despite surprise emergencies, they follow through with great service, even as walk-ins! I usually work with Juan or Rod in the service department. Juan: 15/10 for fast service and making me feel like a VIP. He answers calls/texts quickly and finds ways to help, even when I'm in a pinch. When my tires were worn out (twice), Juan got me in that same day. I appreciated this so much, especially when I told him I was leaving for a trip that day! He always shows me videos of what's wrong so we can discuss a game plan for repairs. He explains costs upfront before they start, so I'm never surprised by crazy charges. When I come for service, he's very transparent and walks me through what might need fixing outside the regular service, and what we can probably wait on. If you're looking for kindness, efficiency, and honesty, Juan will take good care of you. Rod: Rod was very helpful and able to get me in the same day when my brakes were shot. He was just as transparent, providing images and videos. When we found out my brakes needed more work than expected, he checked in first to see if I was comfortable proceeding. Super communicative and excellent service! Even if my appointment is with Juan, Rod always says hi and checks in with me! Alia (Finance): Alia is a homie! She's always friendly and remembers her customers, even if interactions are brief. Given how often I've come in recently (wah wah), she's made sure to offer options so I don't break the bank. She also gets your car ready right when you're checking out, so there's no wait. AND when the weather's bad (weird rain and heat waves?!), she quickly calls the shuttle so I can go home (I live nearby) and hang out with my dogs instead of waiting in the lobby. If I could give Kia of Glendale 10 out of 5 stars, I would. It's the first place I don't show up nervous, expecting surprise charges I'm unsure about. I know I'll always be greeted with friendliness, honesty, and excellent service

**THE WORST PLACE TO GET YOUR CAR SERVICED.**…read more I came into this dealership on Friday regarding an issue with my Sportage Hybrid's 12V battery. The first red flag I should've noticed was how long I sat in my car waiting for Tony, our service advisor, to even come check in the vehicle. I explained the situation to Tony, and he assured both me and my boyfriend, who was with me, that diagnostics would be run on the car and that it would take about a day. He specifically told us that he would call us at 9 AM the next morning (Saturday) with an update on what was happening. If repairs were approved, he said they could potentially take until Tuesday to complete. Saturday at 9 AM rolls around... no call. I called and was sent straight to voicemail, so I left a message asking for a callback. No one ever called me back. I called again. And again. And again. After at least five calls, someone finally answered, only to tell me they couldn't even find my vehicle or service record in their system. ‍ Eventually, they located my record and said Tony would call me back. Of course, he never did. I continued calling several more times, and somehow, they STILL couldn't find my records. Out of all the calls I made, only one person was actually able to locate my vehicle in their system. After several hours and multiple attempts, I finally got in contact with Tony. Instead of apologizing or trying to resolve the situation, he was immediately defensive. He told me he never said he would call at 9 AM and claimed he had told us Tuesday. My boyfriend had to remind him that he was literally standing there with me when we had the conversation and heard Tony clearly say 9 AM for an update, with the repairs potentially taking until Tuesday if approved. Tony continued insisting that we were wrong. At that point, I decided I just wanted my car back. I showed up at the dealership after spending $50 on an Uber in 100+ degree weather. Not once did anyone apologize for the lack of communication or the inconvenience. Tony came out and continued arguing about what was supposedly said, still without an apology. I was then told that nothing had been done to my car, yet they still wanted to charge me. I refused to pay for something that apparently hadn't been done and was told, point blank, that they would not release my car until I paid Fine. At that point, I just wanted to leave, so I paid. But somehow, things got even worse. They didn't even know what my car was there for and then LOST MY CAR They searched around the dealership and couldn't find it. Eventually, I had to hitch a ride with one of their employees to their storage lot to look for it ourselves. Even there, they couldn't find it. After 30+ minutes, we finally found my car hidden in the back, behind several other vehicles. Seriously?! If you texted me that my car was ready for pickup why wasn't my car even pulled out and ready for me when I told you I was on my way? I wasted $100 on Uber rides, took a day off work, spent hours on the phone, and paid for a service that apparently wasn't even completed -- all just to get my car back with nothing resolved. The lack of communication was bad enough. The defensiveness, inability to locate my records, failure to know what my vehicle was there for, charging me when nothing was done, and then actually losing my car took this experience to another level. Please don't waste your time and money coming to this dealership. There are plenty of other places that will at least communicate with you, respect your time, and know where your car is.

I actually don't own an Acura. But hear me out…read more In some sort of freak glitch, I got locked out of my car right outside the service department entrance on July 8. My phone, bag, and literally anything and everything I would need to call for help were all inside. Of course, of course. I ended up running into this business and asked the two people working the front that day if they could help. They took time out of their day to try to figure things out for me. Eventually, when it turned out I would just have to call my roadside assistance, they looked up the numbers for me to call and let me use their office phone. That said, I wish I had gotten their names, but my flabbers were too gasted to ask. I didn't even think to step in and thank them once my door was popped open, which I realized once I got home and crashed out on my bed for a bit. So I hope this review can convey my gratitude to them instead. Thanks for rescuing a silly little Honda owner from a full-on mental breakdown. It would have been best if my car hadn't locked me out in the 90-degree heat on a random Wednesday afternoon. But I guess I got just lucky enough that it happened outside Acura of Glendale. I have nothing but faith in this business, based on the good, solid people working there. They'll take care of you. They took care of me.

I was incredibly disappointed in Acura of Glendale today. Last Saturday, I worked until evening,…read moreand when I tried to start my 2015 TLX, it wouldn't start. I checked everything I could think of, but I couldn't find the cause. Left with no choice, I parked the car there until Monday, and without a moment's hesitation, I contacted Acura of Glendale immediately to schedule an appointment for Monday morning. On Monday morning, I used the AAA Roadside Towing Service and, after many mishaps, finally managed to arrive at Acura of Glendale. It was quite a struggle to get there... Thanks, AAA! I dropped off my car and turned around to have a late breakfast. While I was eating, I received a call from Acura. They had clearly promised to contact me in the afternoon. Acura of Glendale told me that because my car had other aftermarket products installed (such as a front camera with recording capabilities), they could not fix it according to their policy and told me to take it away. Ah... I really went through a lot of trouble to get there. How many 10-year-old cars would there be without a front camera installed like that? I explained to them that I had already disconnected all the wires connected to my battery's negative terminal, but their answer was the same. What choice did I have? If they wanted me to take it, I had to. I immediately contacted a nearby place called Honcura, which is a long-standing shop with good reviews. The owner, who had a kind voice, readily told me to bring it in. I mentioned that my car had aftermarket products, but he didn't mind. My car is still there now, and those kind people are working hard to fix it. I was extremely disappointed with Acura of Glendale this time, and I think it was a really foolish thing to have wasted my time booking an appointment there without a shred of doubt. I went back because they were kind at the end, but I probably won't go again. I wish they would clearly state on their website or over the phone that they cannot assist if the AFTERMARKET product is in the car. I hope no one else wastes their time like I did.

I want to give a special thank-you to Gary, the General Manager, for completely turning around my…read moreexperience with Toyota of Glendale. I had originally run into a frustrating situation while trying to purchase a Camry, and after I reached out to Gary directly, he took the time to review everything, call me personally, and work toward a solution. What stood out most was that he didn't just offer an apology -- he actually took action. Gary was able to locate a Camry XSE in a color combination I liked even more than the one I had originally been pursuing, and he worked with me to put together a deal I felt good about. In the end, I was able to purchase the exact type of car I wanted locally and walked away feeling much better about the dealership than I did earlier in the process. I really appreciated the effort he made to earn back my business and resolve the situation personally. It's easy to judge a business by whether everything goes perfectly, but I think it says even more about how management responds when something doesn't. Gary handled that part extremely well, and I'm very happy with how everything ultimately worked out. Thank you again to Gary and the team for making it right.

I had a very positive experience with the sales team, Raffi Yerkanyan and Mario Lima at Toyota of…read moreGlendale they gu me with patience and offer clear financing option. I felt supported through the entire process and would definitely recommend their services to other.

Hands down the best car buying experience I've had. Garen was amazing to work with from start to…read morefinish -- fast, professional, and made the whole process smooth and stress-free, even in the evening. I ended up purchasing a fully loaded BMW iX xDrive45 and couldn't be happier. Highly recommend National Auto Lease and Sales if you're looking for great customer service and an easy buying experience.

This is my 2nd time working with Dee, I will never buy another vehicle without her assistance. She…read moremakes getting a new vehicle too easy! She helped me with my first vehicle lease, and when the time was coming due, she reached out and walked me through the entire process of turning in my vehicle for a new one with a different company. She worked with my budget, my must haves, excepted she found something better. I met her at the dealership, I was in and out. She took care of every single detail. Car buying with Dee does not feel stressful, it actually feels fun. Highly recommend requesting Dee!! 10/10

I have been going to Lexus of Glendale for several years to service my vehicle and the experience…read morehas always been great. Today I would like to single out Helen Park, who helped me purchase a new vehicle this week. Since the vehicle had a wait list, she contacted me once my preferred model became available, she guided me through the purchase process, helped me learn the vehicle's features, and also helped me program the tech as well. This was 5-star service, and I totally recommend Ms. Park when choosing a new vehicle.

We had an amazing experience with Winson Huynh at Lexus Glendale!…read more We had been looking for my husband's preferred color for the Lexus IS F Sport, which was very hard to find. We were willing to drive all the way from Anaheim to Glendale just to get the exact unit we wanted. When we found out that the vehicle was already reserved by someone else, Winson didn't give up on helping us. He did everything he could to make sure we had the next opportunity to get the car if the first buyer decided to release it. We ended up waiting almost a week, but Winson kept us updated throughout the process and made sure we knew what was happening. As soon as the vehicle became available, he acted quickly and helped us complete the transaction smoothly. When we arrived at the dealership, he took the time to demonstrate all the features of the vehicle and answered all of our questions. He was very professional, knowledgeable, patient, and genuinely helpful throughout the entire process. We truly can't thank Winson enough for helping make my husband's dream car come true! He went above and beyond for us, and we highly recommend him to anyone looking for a Lexus. If you're looking for a salesperson who will really go the extra mile for you, ask for Winson Huynh at Lexus Glendale! Thank you so much, Winson, for making this experience such a great one for us!

Ara exceeded all expectations from the first conversation…read more He was responsive, knowledgeable, and genuinely committed to getting me the right deal on a 7 Series BMW at Glendale BMW Pacific. Ara handled every step of the process smoothly, with clear communication and no surprises. I never had to follow up because Ara was always on top of things. Ara worked out a deal that felt fair and transparent, and the entire experience was professional and stress-free. If you're looking for a lease on a BMW, Ara is the person to talk to. He made what could have been a complicated process feel easy and straightforward. Thank you again Ara

Extremely poor customer service and experience with trying to get an M3 with Pacific. Dealer…read morewouldn't match another corporate BMW dealers written appraisal for my trade in and wouldn't even mark down the vehicle to offset even when I tried to work with them. We eventually came to a deal that would work within $50 of the price I wanted, yes $50. The salesman Ari said he would have his manager call me back as he couldn't adjust any more on his end from what he said. I personally went down to speak to the manager myself and leave with the vehicle but they had me waiting for 2 hours and he never showed up. He apparently went to lunch but never came back. Continued to call and never got a call or response back. The salesman and sales manager dropped the ball and never communicated back after numerous calls and text. Would not recommend coming to this dealer for a vehicle, as of today I still have not heard back. Went to Monrovia BMW where they discounted the vehicle, gave me what I wanted for my trade in and actually treated me with respect

Roger is the best!! Been going here for 18 years since I first got my Jeep Compass. Roger is my…read morego-to service advisor and he is always super kind and helpful, be it by phone or in person. As a woman going to the car dealership can be annoying, but I always feel comfortable here. And yes, taking your car in for service can be a hassle and can have you waiting for hours or days, but Roger always gives me a detailed rundown of what's needed, along with expected wait time. Also, I always bring a book cause there's always lots of customers, so just be ready!

I've been coming to this dealership for about two years, and Eder, the Service Manager, is a big…read morereason why I continue to come back. I actually have a Jeep dealership much closer to me, but I choose to make the longer drive because of the great prices and the customer service. Eder is always friendly, helpful, and most importantly, transparent. I really appreciate that he takes the time to explain what my car needs without ever making me feel pressured. Over the years, he's earned my trust, and I feel confident in his recommendations when it comes to my Jeep. It's hard to find someone you genuinely trust with your car, and that's definitely worth the extra drive. Thank you, Eder, for always taking great care of me and my Jeep!

This is a lesson to persist as much as it is a story about the best Honda Dealership in the Los…read moreAngeles area and how I found myself there. So, listen up... I read a few months ago about a new upgrade Honda was offering to 2018-2022 Accord owners that I had been hoping for not too long after taking ownership of this beauty back in 2021 after it was turned in from a lessee. Excited by the prospect to finally really be able to enjoy Apple CarPlay, I called my local Honda dealership in Hollywood. You see, I found that having to plug the phone in by cable meant that any little movement of the phone would disconnect the Apple CarPlay function. So quickly I learned to do without. I noticed that there were some critical differences in the audio and mapping function, but what choice did I have? When I got ahold of the service department at Honda of Hollywood, the customer service rep told me he'd never heard of it. I asked if he would check with his colleagues, and sure enough, NONE of them had heard of this. This guy even launched into a story that he's had this call before, but it always turned out that the caller was mistaken about the information. On to the next! Next, I called another Honda dealership I'd had experience with before in Burbank, but again, they'd never heard of it and couldn't help me. Now, I'm not one to go door-to-door when nobody's buying my cookies. That meant calling corporate. I called Honda USA and reached their customer service department and spoke with a representative who ALSO said they'd never heard of this and didn't quite know what to do for me. He wound up sending me an email that I was told to respond to with any information that I could find on the topic and send it back to him for him to follow up on. I did it quickly as I was determined to have this upgrade. A couple of weeks went by, and I reached back out to the rep. I had to leave a couple of messages before I finally got a call back. He left a message. I called back to reply, but never was able to reach him. After another couple of weeks, I tried again. But this time I wound up reaching a different rep. This woman said she needed to look at the notes surrounding my case so that she could pick up where they left off. She proceeded to tell me that the notes indicated that I had NOT responded to the email sent and that they closed the case. I was appalled. I take great pride in my chosen vehicle and have always trusted the Honda brand, but here I was being tossed aside without so much as a final answer. I told the new rep that this was not at all the case, and I couldn't believe what I was hearing. She appreciated my dilemma and said she'd see what she could do for me. She was sure to tell me that she couldn't make any promises, but promised to see if there was anything she could do. Within about an hour, I got a call back from her saying, "I think I have good news for you!" She continued to say that she hoped it was okay that she took the liberty of calling a local dealership that she came to understand had done this upgrade before. I said, "Take the liberty! Take the liberty!" In the process, she spoke with an agent that she hooked me up with and got the ball rolling. This woman made my day! The deal is that you go online to www.dreamshop.honda.com and after entering your VIN number, it will lead you to options the car offers, including the Apple CarPlay upgrade. Best upgrade I've ever done!

I had such a great experience working with Victor and Jayden on my first-ever car lease. I'll admit…read moreI was a little nervous going into the process, but they made the entire experience incredibly easy and stress-free. I am a first time car buyer/lessee. I didn't even know what to do, what i wanted, how to even begin. I was so lost in this process. I started at Toyota on Brand across the street, and that sales guy was so dismissive, I left without even test driving anything. I went across the way to Honda and Victor right away was so nice. He had me test drive a car I liked, and then discussed financing with me. It was a little out of my budget, so I left. Over the next two weeks I kept thinking about that car. Then this past week I saw Honda had a summer event, so I figured I would call up Victor. He remembered me and again, was so nice. I can't stress how nice he is. He had sold the car I wanted, but had the same model with a different trim available. It was an upgrade from the one I wanted. Victor was fantastic from the beginning. There was genuinely no pressure, which I really appreciated. He listened to my budget, worked with me to find numbers I was comfortable with, and at no point did I feel like I was being haggled or pushed into making a decision. I had called a couple of other Honda dealerships while I was shopping, and the level of customer service here was not even comparable. I knew he was giving me the best possible deal he could. Jayden was equally wonderful when it came time to finalize the lease. He explained everything clearly, gave me the information I needed to make informed decisions, and made what I expected to be the stressful part of the process surprisingly painless. What stood out most about both of them was that I never felt pressured. When I left the dealership, I felt like every decision I made had been my own. I never felt sold to. I felt listened to and taken care of. I drove away genuinely happy with both my new car and the experience of getting it. I would absolutely recommend Victor and Jayden, especially to anyone leasing or buying a car for the first time. Thank you both for making my first leasing experience such a positive one!

We LOVE working with this delearship when buying vehicles for our business! Damaris is very fast &…read moreefficient at her job as a fleet manager. We recently purchased a new 2026 Ford Expedition Max Active for our business and we absolutely love it! Very friendly & knowledgeable. She gets the job done! Kudos to you Damaris Thank you!

Ughhhhhhh. Never mind below. So communication was great thought everything was great, someone was…read moresupposed to pick up my car at 9:30 this morning. It is 1040 now I have not heard from anyone. No one has shown up at my house, and I have called and texted. They need to get their stuff together here. I'm on my last chance for this. Back to a better star rating. . Evidently they had some issues with their system that was designed for them to be more efficient with scheduling appointments, etc. It wasn't getting any of the messages. Today I called and it was a different process. Got a text back quickly from one of the advisors were scheduled me for an oil change entire rotation. I love that they will come to my house and pick up the car and then drop it off. It'll allow me to be efficient at work.

Shout out to Art!! Exceptional costumer service, easy to talk and ensured us on assisting my life…read morepartner with the vehicle she's been seeking. Staff is super friendly and we knew this was the place to shop for a vehicle! Thanks again, Art!

Purchased a used Range Rover early in September 2026 contingent on a handful of repairs deemed…read more"minor" by their sales staff. Its mid October and though I've taken it in to auto repair shop for 2 full days and made over a dozen of follow calls to their auto shop - I'm STILL waiting on some those "minor" repairs to be completed. I've driving around without a working center console or fuel gauge (for a vehicle that only takes conventional diesel which is hard to find these days). When I was explaining to their general manager about my frustration with these issues early on, I was met with repeated, condescending messages reiterating that "its a used car" If you want to purchase a reliable used car from a trustworthy dealership, you're probably better doing business elsewhere. If you still decide to do buisness here, make sure to get a pre-purchase inspection from an independent shop and avoid repair-contingent deals !