My husband and I bought a beautiful furniture many years ago maybe eight years ago I still have the…read morecouch and the two chairs they're beautiful and they are very comfortable, but their products are very high-end and expensive

This store has some really nice, top end furniture but nice furniture doesn't equate to nice staff…read more When you're expecting people to drop a lot of money in your store maybe show some respect. I will try to find the same furniture elsewhere or find different furniture.

We had a really disappointing experience working with Jill and Sam on the interior design or our…read morehouse. The mark up/charge versus cost of furniture was really high. They spent a lot of the budget on fixtures and then all of the furniture/rugs is all bland grey. I would highly suggest looking at other options.

Friendly staff, a nicely curated selection of homegoods and gifts, perfect for a nice hostess or…read morehost gift, birthday or the holidays. Pricey but mostly not out of line with what other vendors are charging. There's a lot to like here in the unique and classic-but-quirky combination of items.

We absolutely love RH furniture and designs; in fact, our house is mostly RH. So, when walking on…read moreNewbury we came across the RH here and had to stop in to check it out. One of the nice sales ladies greeted us and told us about the amazing history of this particular building and that it's the oldest in the Back Bay area and used to be a museum. Very impressive story! The selection is great as well. Definitely suggest stopping in, checking it out, and asking questions - you might find something you like!

I love RH stores. This one in Boston is very special. What a beautiful historic building that used…read moreto be the museum of natural history. It was so beautiful inside and outside. I walked in during the day just to tour the building cause honestly I wasn't planning to buy anything. I walked all three floors and saw so many nice pieces of furniture and home decor. Absolutely stunning.... This showroom is everything. The whole time I was there not a single sales person approached me, I guess they can tell who the real customers are and who the tourists are. I was there to admire the place.

I wanted to share the wonderful experience I had working with the staff at Thos Moser , director…read moreChris Eramo knows the product so well and helped me pick out the perfect chair for my new loft . I was unsure about what kind of fabric and wood would suit the new space and I cannot be happier with the end result . It is a work of art !

From the owner: Thos. Moser has been designing and making handmade furniture for more than 50 years. Made with…read morepride and built in Maine, USA, and guaranteed for a lifetime.

BUYER BEWARE!!! Lies, non-existent customer service, missed delivery dates, zero communication, and…read moreconstant excuses. I waited months for a furniture purchase while delivery dates were missed multiple times, with delays disclosed only after I repeatedly chased the store for updates. There was zero proactive communication throughout the process. I've had the great misfortune and displeasure of having to deal with Anthony Goode, one of the proprietors. He needs to get a serious lesson in customer service and hospitality or get out of the retail business. After the second missed delivery, he was unapologetic, deflected responsibility, and refused to provide a guaranteed delivery date. When asked to put everything in writing--including delivery commitments or compensation--he insisted on phone calls only, an apparent attempt to avoid a written record. After extensive back-and-forth and continued refusal to provide basic accountability or a firm delivery date, I was forced to cancel the order. Despite this, the business has refused to issue a refund of my 50% deposit. This is an unscrupulous and deceptive business operation that avoids transparency and accountability at every turn. Save yourself the time, stress, and money--do not shop here. Buyer beware!!!

Just want to give a huge positive shout out to Nathan at BoConcept in Boston…read more I visited my son in Boston and found the store on a whim. Nathan was completely gracious and very experienced with the creative and sales process. I returned to Atlanta to share some thoughts about a sectional sofa that I saw while in Boston. Later in the week Nathan remembered me and was so helpful during the long distance purchase process. Cudos to Nathan...cant wait until the new piece is deliveded. Michel

More like 3.5 stars, but I really wanted to like this place, so I'll be generous in my rating. The…read moreplace seemed more like a cluttered interior design office than a retail location. The merchandise was unique to a lot of other places, but seemed a bit repetitive: little gorgeous purple finger bowls and lots of animal-skin throws and rugs; plus all the nice but spendy furniture, and a listening station for CDs that reminded me of those Puttomayo CD stands you could find at the old Nature Company stores.

After all I had read about Diseno, I was hoping for big things. Big things. Sadly, I was…read moredisappointed. I was looking forward to all kinds of goodies from South America, but the boutique fell a little short. Most of the store is filled with leather chairs and animal throws. Which is fine, if you're desperate to fill your home with either of those things. But I couldn't imagine buying cowskin (or whatever it was) to throw on my walls... The vases and other decor was pretty cool, but there just wasn't enough of that stuff for my liking. I'd had loved to see more rugs, but just not of the animal print kind. And I did like the shawls and some of the handbags, but my favorite was the music. Really cool tunes were playing and they have a great setup/listening station for those wishing to check out the other artists/cd's they have. Lastly, the location. Obviously they can't help it, but they're right across from the Pine Street Inn, which may hurt their customer flow. I'll definitely pop in there again, I'm always in that part of the South End, and I hope they vary their selection around a bit.

I ordered furniture in August 2025 and paid for it in full -- only to learn seven and a half months…read morelater that the company wouldn't be fulfilling the order. In the process, Pompanoosuc Mills' owner seemed to show as little regard for a longterm employee as for me as a customer. To me, the company's self-professed promise was not kept: "... If you ever have a question or concern about your order, we're here to help--every step of the way." Few will want to hear the gory details, but here goes: When I needed some new stools, I saw a sample in the Copley showroom that was exactly what I was looking for; I ordered three stools in August 2025, paying in full. Erin, the Showroom Manager, told me that it might take 4 months or more to take delivery, which was OK with me. I asked if I'd be able to order a couple more in the future; she assured me 'they still make everything they've ever made', so it wouldn't be an issue. email from Erin on October 19, 2025: "A quick note to let you know your stools are in production. I will continue to follow the build and update you when they are near completion." email from Erin on 11/28/25: "The stools are currently in the assembly department - a fire at the mill set us back a bit. I will contact you again when I see they are near completion." (from Valley News coverage, the fire was October 13, before the first note). I asked Erin for an update 1/17/2026. Erin: "...I have been asking about their progress since then, most recently on the 8th of January. I have yet to get a response." By this time, I was beginning to hear there was a problem sourcing spindles for the stools, since their prior supplier was no longer making them. Not sure how that squares with the "in production" message from October and the "assembly dept" message from November, but it was evident that Erin was getting no better information than me. In the weeks that followed, there was a series of messages (generally with delayed responses from Erin) where there was an effort to get me to switch to a different style, or switch to a different wood. I returned to the showroom to consider, but neither would have matched anything in my house. email from Customer Service 3/5/26: Good news! Your Pompanoosuc Mills furniture order is ready for delivery. We have you on our white glove delivery schedule for 3/12/2026 between 12:00 PM - 3:00 I waited dutifully that day. In the late part of the delivery window I got a call from Erin: "Did they call you?" I said they had not. She said the stools on the truck were walnut, not the oak I had ordered. So...no stools for me. email from Pompy Customer Service on 3/26/26: "First, thank you so much for your recent order. We hope you love your new Pompanoosuc Mills furniture! To that end, we'd love your feedback. Our survey takes about 5 minutes. We'll ask about your experience in our showrooms, our website, your delivery, and your first couple of weeks living with your new Pompy furniture." Somewhat amazed by their poor record-keeping, I filled out the survey by saying I had not received anything yet and was still waiting. I forward the email to Erin saying it was further evidence of the company's dysfunction. Incidentally, my critical survey submission got nary a response. You would think somebody on the other end would have been embarrassed enough to reach out with an apology. email from Erin on 4/1/26: "I finally had a face to face with the owner after I sent this to him. He thought I said you would take the walnut stools. I reminded him I would ask you and you decided no after coming in to see what the walnut wood looked like. He has now definitively told me we will not get the parts for these stools because the people who made these in the past are no longer doing it. It would have been nice to know this last August......Apologies are hardly enough." I'm not in the furniture business, but I find it hard to believe there is no one they could find to sell them oak spindles to fulfill a properly placed and fully paid order. But it's more the careless attitude that is galling.

We have purchased quite a few pieces from Pompanoosuc recently and their furniture quality and…read moreservice is bar none. Torie, located at the Nashua showroom, has a great design vision and is honest and helpful with her advice. Would definitely recommend.