Got my JetBoil five years ago and after less than a dozen uses, it finally time to buy a new fuel…read morecanister. The sign on the shelf for 4oz and 8oz ISO did not specify which brand so I asked a friendly associate. I didn't know that JetBoil branded isobutane canister can be used for MSR and vice versa. Cool beans! Also, the 8oz is a better deal than the 4oz and the only disadvantage is that it won't fit inside the JetBoil pot. The cashier asked if I want to apply some past credit I forgot about which brought the total expense even less! While there, I checked out the latest trail running footwear which I am due to be acquiring as well! Came in the middle of the week at 3pm and very few shoppers.

One star review…read more What happened to REI? I had a very bad experience at REI Tustin on El Camino Real. EVA and manager AARON falsely accused me of returning the wrong item, even though the item matched my REI account, app, original tags, barcode, and product details. They made this accusation in front of my family and other customers, which was very embarrassing. I asked them a simple question: "What exactly is different?" They refused to answer. That tells me they had no real answer. They accused me first, then avoided explaining their own accusation. While EVA was still processing the return, AARON told me to leave and threatened security for no valid reason. After all that, they still processed the return. So the item was correct all along. This was a false accusation, poor judgment, zero accountability, and terrible management. REI leadership should review this incident seriously.

Big 5 is an interesting spot. If I had a kid where I needed to outfit them for a sport, but they…read morewere not overly competitive, I would shop here. Everything seems aimed at the mid-range market. Not toys like you would get at Target or Walmart, but also not the high end equipment you would get at a specialty store. There are also lots of things for game rooms, family picnics... sports equipment that again, it elevated from the toy category but not what you would get at a high end shop. The type of stuff that won't break after one use but also not where you are going to be upset if you forget it at the park.

Jon was great helping us find mouth guards and a football for the kids. Our kids are 4 + 6 years…read moreold and finding sports equipment for them was easy and breezy working with Jon and the boys over here at Tustin Big 5. Easy to find location off Newport and down from the 5 freeway. We'll definitely be back for our next sporting good purchase! Thanks Jon and crew!

The manager was very rude. I had bought something and it ripped on its own. Not even a ten dollar…read moreitem and I just asked for an exchange. The manager was appalled I even asked. Not the customer service you want in a manager. 0/5

I purchased some items for my husband for Christmas, he didn't like them and when I went to return…read morethem, within the "policy window" of time, they refused to give a refund, only store credit! Because I live out of state, I am now out $90.00. I would not recommend buying from this store!

Outstanding service Ellie was extremely sweet lady…read more Also the whole worker were sweet and helpful Opposite REI store at Laguna Hills I been there On shoe section to buying one hoka shoes Only one sells person was there w not nice attitude I didn't expect when I pay $170 for shoes They be ignored and doesn't care

I almost let recent negative reviews scare me away from going to the Irvine store and go to Costa…read moreMesa or Laguna Hills, but my recent experience proved that perception isn't always reality. From the moment my son, who's going into middle school, and I walked in, we were greeted right away and connected with Judy, our sales specialist. Our stay lasted about two hours, and Judy was amazingly attentive the entire time. She was so patient and detail-oriented, going back and forth to bring out ten to twelve different pairs of shoes for us to try on without ever frowning, even though there was no commission on our purchases. What really stood out was how she spoke directly to my son, making him feel truly involved in the process rather than just talking to us as parents. She also applied that same dedicated care to my wife, and thanks to her explanation, we finally figured out the reason for her ongoing ankle and knee pain. Judy's exceptional service and focus on satisfaction were unmatched, making her the person to ask for!

The staff here is very friendly and helpful both in store and on the phone. I had my eyes on a…read morespecific jersey which I could of bought from the MLB website but I decided to call around. They were more than helpful to check their stock and provide me costs on the phone. I saved about $30 when you consider the added cost shipping would of been to order from MLB and it's the exact same authentic jersey. So if you want to save some money, consider supporting this local business. While I was there I also decided I would like to purchase a hat. Because many of the options I was looking at were fitted hats and I had never sized my head before I learned a lot about sizing from the staff and they helped me find my head size and I got a hat that fits me perfectly. You can't get this level of service online. They have a wide selection of all the local and Major League teams whether you're in the market for a jersey, t-shirt, jacket, hats, accessories, and more. It's a fairly large store too so it's worth a visit and is conveniently located within the Outlets of Orange shopping mall near Dave & Busters.

If I was the owner of this place, I would watch the video footage of Sunday, August 2nd around 7:00…read morePM, the girl working the register is so preoccupied watching sonic the hedgehog movie that she not only didn't say a word to us, she didn't even look down from staring at the movie while she's folding clothes. Walked in, walked around the whole store and left without hearing a word.

We have a store in Carmel, CA. You'd think the service is better there and it isn't…read more The manager of this store has been there for years. You will be greeted. You will be asked if you need anything. They will help you find what you are looking for, find sizes for you when you are in the fitting room. Find matching shirts/pants if they have it. Full service. Great service!

If you enjoy being ignored, disrespected, and talked to like you're a nothing, this is the place…read morefor you. The staff here, especially one particular attendant, is shockingly rude, condescending, and downright aggressive. They act like they're doing you a favor just by acknowledging your presence. It's clear they've never heard of customer service or basic decency. I witnessed discriminatory behavior that made me incredibly uncomfortable, and it wasn't subtle. If you're expecting professionalism, kindness, or even minimal respect, avoid this store at all costs. There are plenty of places where you're treated like a human being this is not one of them. They were even talking to each other about the customer where we all could hear it. Sounds crazy! Management please take note. Clearance items prices are outrageous for stuff that is not worth it and belongs to 2-3 years ago.

I have shopped at this Champs location many times at the Spectrum. Nice store with all the top…read moregear I like. Its a bigger store and all. Its just always been a favorite of mine.

Walked into the store and nobody greeted me. The person in the front just stared at me and didn't…read moresay anything. I continued to browse the store and associates would pass and not say anything. Decided to leave as it's clear they don't care about customer service.

Sadly, I was let down by this boutique. After two visits to the store and promises of call backs…read moreregarding a special order, I'm left with disappointment. I really wanted to support this local business, however the staff is unresponsive. Luckily I found another boutique that happily served me!

What a cute store, so much to see, and the personnel were so helpful. I only bought a pair of…read moreearrings, but they were real unusual, black silver with a red stone. They will go perfectly with my outfit for Christmas. If I needed a sweater, I fell in love with a black and white one but I have bought too many sweaters lately. I definitely recommend, prices are reasonable and since today was Black Friday 20% off.