I recently completed my stay at Valley and Bloom, and I want to be very clear: the on-site…read moremanagement team led by Magda and Reggie is the sole reason this review has any positive stars. They are exceptional at what they do--professional, kind, responsive, and genuinely committed to keeping the building clean, functional, and welcoming. Their team works early mornings, late nights, and everything in between. They are the heartbeat of the property, and any praise this building receives should go directly to them.
Unfortunately, the ownership and corporate leadership behind Valley and Bloom--LCOR--operate at the opposite end of the spectrum. My experience with the owners was unprofessional, dismissive, and at times completely negligent.
Parking Garage & Security Issues
The garage is marketed as a benefit of living here, but what they don't tell you is that it's owned under a separate LLC. When my car was hit--causing $1,700 in damage--there was zero accountability. The building has cameras only at the entrances, not throughout the garage, and ownership made no effort to help identify what happened or take responsibility. It's promoted as part of the lease, yet structured in a way that shields them from liability.
Construction Delays
A "two-week" second-floor rehab project dragged on for more than two months. During this time, access to the main level was frequently blocked. They brought in day laborers from Pennsylvania, which may explain the delay, but what's worse is that tenants continued paying full rent despite the inconvenience and reduced access.
Internet & Data Security Concerns
The building's internet offering--also owned by the same parent company--raised serious red flags. Management has access to passwords for tenant access points, and during one troubleshooting call with a help desk in Asia, I was given access to a neighbor's access point as a way of "testing" my end device. This is a complete breach of security and privacy.
When I raised these concerns to LCOR's COO, Mike Hogentogler, I received no response to either my email or voicemail. After eight years with the company, perhaps he doesn't feel the need to acknowledge "petty renters" paying $3,400 a month.
Final Thoughts
To be clear: Magda, Reggie, and their team earn a 5-star rating. They are outstanding people doing the work that corporate leadership fails to support. I would recommend them for any property management role--they are the only bright spot in my experience.
My experience with LCOR--the ownership--was genuinely awful. The lack of accountability, poor communication, questionable data security, and total disregard for tenants make them a company I would never do business with again.
I moved into Valley and Bloom after a house fire, with insurance covering most of my costs. If I had been paying out of pocket, I would have chosen a different place to live.