Oakes Pond management is wonderful. Aileen and the office staff are caring and most importantly,…read morevery professional. They are as accommodating and fair as they can possibly be and oh, so nice about it. My husband and I moved here over 10 years ago and wouldn't consider living anywhere else. Management and maintenance are the best for us

We've lived here 5 1/2 years and we love it. When you see all the features in the apartment and add…read morethe pool, gym and community center it's a good deal. The office staff is extremely helpful and the maintenance staff is beyond top notch.

PLEASE NOTE: My review is for 300 Riverfront. UPDATE: NOTHING HAS CHANGE! The new construction…read moresite. Complete joke. PLEASE DO NOT MOVE HERE!!! There are so many new and up and coming properties in Bergen County that give you more bang for your buck. They have moved people in with ongoing construction. Many residents complain about their apartment having leaks. None of the appliances work. There is not one "luxury" detail here. Cars have been stolen in the covered parking areas. Residents do not clean up after their dogs. Residents have complained to me that they hear gun shots from the shooting range that is on the property. The building has no number out front so packages are constantly lost. Management send messages on the butterfly app that make you feel like you are residing in a dorm. Constantly telling you they will enter your apartment. Fire alarm goes off daily. Elevator makes this loud screeching sound when ever used. Cops always on property due to residents fighting mind you this property opened Dec 2022. No cameras to see who stole vehicles. Cameras are in front of the building and in common areas (mostly used to stalk residents) No trash cans on property. Peter is rude and mike sends messages with Mike the owner when making threats after you complain. Management question visits if they are on the lease or ask who they are visiting (This is not converge service the building has none). $3200 for a 2 bed 2ba to hear drilling Monday - Saturday from 6a - 6p 6 days a week. Construction workers park any and everywhere. No amenities are available yet. They promised us March 2023. Pool might hold 10 people comfortably when it is finished with construction. Grill area does not exist. "dog walk" is a sh!t show literally no one cleans after their dog. Management wants you to put in work order through them via email instead of maintenance or portal. Save your time and money. Can't wait until my lease is up. They also accept low income housing / Section 8 here. They recently got rid of house keeping so now the maintenance woman has to clean the entire building on top of completing repairs. (They work her like a dog) She does building 300 along with 301 & 400. You will see "Mike the Owner" lurking from the new leasing office in building 300 just watching residents. I will continue to update as time goes on. Hoping other residents write reviews to EXPOSE the BS. I'm almost certain they will have a class action lawsuit for FRAUD!!! Oh and "Mike the Owner" is a lawyer who believes he is above the law perfect fit for a SLUM LORD!!!

this is for building 2000. Love the apartment. maintenance has been very responsive to our issues…read more(Nothing major). Brand new apartment we are the first ones to live here. neighbors are nice. My only issue is the construction going on 6 days a week. it would be nice to not have them work on weekends. #Justsayin'

Loved living here at TSW! Location was fabulous. Neighbors were considerate and friendly…read more Amenities were awesome, especially fitness center and rooftop patio. But what really set the place apart notch above was the staff, especially Carlos who leads the maintenance staff. He set the bar on timely, caring, and effective response to any and all issues. He's a real credit to the organization whose effort and attitude reflect well on life at TSW.

Do your homework and talk to current residents before signing a lease here…read more When we moved into this building, it was beautiful, well-maintained, and well-managed by Urby. Since management changed to Bozzuto, our experience has been dramatically different. Before signing a lease, prospective tenants should speak directly with current residents rather than relying solely on what they are told during the leasing process. In our experience, communication from management becomes extremely difficult once you are a resident. Phone calls and emails frequently go unanswered, and unlike the previous management company, whose office was accessible to residents, the management office is now generally kept locked. One of the biggest changes was the elimination of the front-desk concierge, which had been staffed from approximately 7 a.m. to 11 p.m. The concierge received packages, greeted visitors, and provided an important level of security. The current package-room system has been extremely frustrating. We have had numerous packages go missing or appear days or even weeks later. When residents ask management for help locating missing packages, there seems to be little or no follow-up. Grocery deliveries have even been left outside at the curb. Security has also become a concern. Without the concierge, we regularly see people we do not recognize in the elevators and stairwells. Residents have also dealt with serious maintenance and cleanliness concerns. There have been widespread complaints among residents about roaches, as well as reports of rodents and droppings in common areas. The trash and recycling rooms on each floor can feel like one large open garbage can, and residents have reported seeing roaches crawling on the floors of these rooms. Yet when residents have raised pest concerns, they have often been told that the problem is isolated to their individual apartment rather than seeing the issue proactively addressed building-wide. Other issues residents have experienced include leaking or malfunctioning air-conditioning units, residents going extended periods during the summer without functioning A/C, flooding in the parking garage during heavy rain, staining on vehicles parked in the garage, poorly maintained common areas, and outdoor rooftop furniture with what appears to be black mold. The recently renovated hallways were fitted with off-white carpeting that became noticeably stained almost immediately, and there have also been problems with pet urine and odors in elevators and hallways. Residents pay a monthly amenity fee, yet the rooftop and rooftop lounge are sometimes unavailable because they are reserved for Bozzuto's corporate events. There have also been complaints about substantial move-out charges for relatively minor wear. One other thing prospective residents should keep in mind when looking at this building's Google rating: management actively solicits Google reviews from residents. Given the level of frustration we have heard from many current residents, I strongly recommend speaking directly with people who actually live here rather than relying solely on online ratings and reviews. What makes all of this especially frustrating is the lack of communication and follow-through. Problems are too often minimized, dismissed, or left unresolved. This was once a beautiful, well-maintained building with accessible management and a strong emphasis on resident service. Our experience under the current management has been a major decline from what the building once was. Before signing a lease, talk to the people who actually live here.

Just visited here to buy some furniture off of a seller site from someone but wow this place is…read morenice. It reminds me a lot of a hotel. The keys both for the entrance and to the apartments are like an electronic plug that is really fancy. No turning locks here. The inside of the person's apartment I visited was really nice, open spaced, marble counters, large stainless steel fridge and more. The parking area was nice with numbered spaces and what looked liked garage parking for those who perhaps want it. A lot of other amenities appeared to be available like a large Exercise room separated from the actual apartment building but I'd think this is a good design choice so there is more room for apartments or other necessary rooms on site. I don't know how much it costs to rent here, but I can tell just by the look of it it's probably quite high end and if I could I'd rent here.

Waking up to the NYC skyline every day... pool, gym, common…read morearea.... this place is basically a hotel on steroids and feels like a never ending vacation... I absolutely love it here and it's only been 4 days lol...

The location is everything. I must say. In addition I want to give a shout out to Carlos in…read moremaintenance. He has great knowledge and gets the task complete. This is a great place to live. I totally recommend it.

The previous three years have been a disaster. They fired an awesome management company (Avalon)…read moreto bring in two subpar companies. We no longer have a full-time concierge, so packages are left out a few days a week to be stolen. Last year, they tried to raise rent 15%. We called the city and found out the building received an exception from the rent limit for 30 years. The only reason this didn't get one star is the building us under new ownership, and it appears the new owner has some common sense. If you need to live close to the train, you probably don't have a lot of options, but if you don't need the train, I would look elsewhere.

I am a current renter who has lived here for several years, and I am sharing this review across…read moreplatforms to strongly caution anyone considering renting here under Sparrow Property Management unless you are prepared for neglect, poor communication, and a steadily declining property. Since Sparrow Property Management took over, the building has gone downhill quickly. The property is consistently filthy -- common areas are dirty, trash is poorly maintained, and basic upkeep is not being done. It feels like no one is responsible for keeping the building livable. Basic services are also being neglected. For example, there has been no heat in the lobby or elevators for over 72 hours, with no vendors on-site to address the issue. Snow removal is inadequate and unsafe. Entrances, sidewalks, and walkways are poorly cleared during storms, creating dangerous conditions for residents. Management is essentially nonexistent. The property manager is rarely on-site, there is no visible oversight, and communication is terrible. When issues are raised, they are often ignored or dismissed. Being told directly that "monitoring the property is not her job" is both shocking and unacceptable. Like many renters, I do not currently have the financial ability to move, so I am forced to live with these declining conditions. There is no pride in maintaining this property and no real accountability. Profit has clearly taken priority over providing a clean and safe living environment. AVOID THIS BUILDING AT ALL COSTS!

I really enjoyed talking with Maureen. My boyfriend and I are currently searching for an apartment…read moreto call home and Maureen was super sweet. She gave us a tour and printed out different bedroom layouts for us. She also got back to us right away and seemed very friendly with the rest of the community. The overall apartments are beautiful and I am looking forward to finding availability soon.

Nice community of West Caldwell. A track to run on 1/4 mile away. Nice manicured yards and…read morecourtyard area. The laundry facilities are really nice. Some people are rude and use all 5 washers or 6 dryers at once so do your laundry during the week. The community manager is super nice and always willing to help during the week. There are mostly young couples and older retired people living here. Not too much drama. Covered parking cost extra money. Few complaints - a few large annoying unleashed dogs. Not very handicap accessible. The laundry facility isn't big enough. The buildings are super old. You can smell everything your neighbor does. The upstairs units are sort of a drag to get up and down - steep stairs. Rent is too high for the condition of the buildings despite the 'renovated' interiors. If you can get rent under $1300 in a nicer city than West Caldwell go fish.

I chose this complex because of the beautiful big open lawns. They take really good care of the…read moregrounds too. It's really nice, especially if you have a dog..and YES they take dogs! It was so hard for us to find a complex that did. The office staff is friendly and attends to any problems quickly. Neighbors are friendly and like to socialize. My only complaint is that it's not well lit at night and my husband is frequently out of town on business so it is a little scary coming home late sometimes.