I rented from Todd for the 7 years I lived in Champaign at two different TLT properties, and I can…read morehonestly say that my experience in Champaign would not have been as good as it was had I gone with a different landlord/rental company. I signed my lease blind from out of state the very first year and Todd was incredibly accommodating and understanding of the situation, and went out of his way to send me extra pictures of the apartment both inside and out so I knew what I was getting when I signed (this was before video tours were a common thing). When I moved out of that apartment to a bigger one with TLT, Todd happily showed me every unit I had even a little interest in so I could make whatever choice was best and went over the honest pros and cons of each as we went through them. From a renter perspective, TLT is fantastic. Maintenance requests were always taken care of within a few days, and the few times where a very serious issue happened (i.e., pipes bursting) maintenance was there on the same-day to make sure no damage was done to anything inside the apartment. Huge shout out to Jim and Andy for always taking care of things. Any time there was any situation with extenuating circumstances for either me or my roommates over the years Todd was always very understanding and flexible and always genuinely tried to work to help make things work seamlessly. We always had plenty of heads up when our apartment was going to be shown, and there was constant communication in all of the move out / move in processes. I really can't say enough good things about Todd / TLT and the experience I had renting from him. If you have the option to rent from TLT over any other group, do it, you won't regret it.

I had a great price on a huge one bedroom apartment for 3 years. When I needed to end my lease…read moreearly, Todd found a tenant to take the apartment over and gave me my deposit back without an issue. You get what you pay for in my opinion- it was definitely an older unit with some quirks. The laundry situation was not ideal. To be fair though, I was probably only paying for 60-70% of what it would have gone for if it was immaculately maintained. Maintenance seemed pretty busy, I had to ask several times to get things done sometimes, but for big problems (raccoon in the crawlspaces, no hot water, heat went out) they were on it within 24 hours. If you're willing to compromise on these points for a great price, TLT is a good option.

This review may change if Neves decides to make this right…read more I rented an apt in West Liberty Point Rantoul. I left early because of substantial ongoing issues that Neves never handled, waited over 6 months. 1) was told building would be secured after it filled up. I followed up on that a month after it was filled and was told it was too difficult to deal with lost keys. This was a deal breaker for me. When I dropped off the keys after moving out and spoke with Gordon about coming to a reasonable lease break- he was shocked that the buildings were not secured. Even though I did send an email about this and several other deal breaker problems. 2) Neves does not consistently give 24 hr notice for non emergency entry. In fact, sometimes they give no notice and I just came home to an unlocked door. This happened twice that I know of- and once pest control let themselves in without even knocking as I was getting ready for a shower. I asked pest control how often they did this and they said every month. 3) Laundry facilities were never fully functional the entire time I was there despite several maintence visits and complaints. After 3 trips to a laundrymat with wet or soapy clothes , I quit using the facilities on premises. 4) West Liberty has shared utilities. That means occupancy is important. There have always been at least one, and before I left 2 apartments with way more kids than is legal and a revolving door of adults in my building alone. I have mentioned this to Neves several times as a single person should not be paying the same rate as an apartment with 7 to 9 people in it. These are 2 bdrm units. 5) one of the many scheduled visits (they were constantly in and out of my apt) was to look for faucet leaks. I stayed home that day- but they never showed. I did receive a follow up that they would be working on the found leaking faucets- so at some point they did come in and find my bathtub faucet leak. They only sent someone out to fix it after I moved. 4 months later. 6) I had problems with the 3 mini split units- they all leaked and the condensate pumps were very loud. Neves was out 3 times for that without actually fixing all of them. This includes the giant rust stain down my living room wall. 6 months later, after I move out. Neves sent someone to fix it. They wiped the wall down but did not paint or patch. I took a picture. This is important because... 7) I was willing to be reasonable and just vacate and move on. But Neves wants me to pay to re rent this apt - not sub lease. That apartment is not going to be re rentable because of all of the maintenance issues that have been ignored for over 6 months. I should not be on the hook for them not holding up their end of the deal. 8) I have compiled numerous and similar complaints from neighbors in West Liberty Point as well as other properties owned by Neves in Urbana. They actually moved my neighbor on the 2nd floor in during a heat wave with NO AC at all. They did get not a break in rent or anything. It was like that for at least 2 weeks. People in other buildings complain of terrible smells and rude office people.

These are the worst property managers I've ever experienced. Very unprofessional, poor…read morecommunication, incompetent and not forthright in their practices. The app they use is cumbersome and difficult to navigate and trying to unravel the relationship is challenging. Please do not use their services as you're better off managing the property yourself Christy - since I can't figure out how to reply to your message I'll just add my comments. I've had numerous exchanges with Jen Couch explaining our requests for how repairs should be handled that went ignored. You all repeatedly ignored the requests and continue to do things your way after being instructed not to do so. Your accounting and invoicing was inaccurate on several occasions as you were deducting things from rent that you should not have. Let's not act like these things didn't happen.

Awful awful company. The buildings are not secure, one apartment would freeze on the inside during…read morethe winter and did not have heat, a car was stolen from the parking lot in front of their building (no cameras). They would ignore emails and dodge phone calls, take forever to deal with maintenance, and were flat out rude and deceitful and will do ANYTHING to charge you extra. Even lying about not receiving your keys once you've returned them. Thankfully they have cameras in their office at least so we could prove the keys were returned. I would give zero stars if I could. Pathetic company with crap workers and terrible buildings.

I'm a couple years late but I rented from them from Fall 21' - Spring 22'. There was no set up for…read morereceiving mail and packages safely (got things stolen), we deep cleaned our apartment when we moved out and got charged for things that were not our responsibility, the workers who entered our apartment for tours or cleaning stole from us, we know it wasn't our friends cause we had few guests over and did not leave people alone in our apartment. I rated 2 stars cause my unit was cozy and it was in a good location.

I spent 2 years at the 709 W Green St apartment. Toward the end of our stay, John Gillespie…read moreinformed us that they would be adding a 2nd bathroom to our apartment. This is a major project, which very much affected our use of the apartment, and they scheduled it during the last 3 months of our lease, so there was no way we would benefit from it. When I explained this to John Gillespie, pointing out that I needed to use that space to assemble parts for my online business, he threatened to evict me for running a business out of the apartment (the 'business' was basically an ebay store, and in no way violated our lease terms). The other units in the building all had the same type of issue with Gillespie wanting to do major renovation work at the tail end of their lease. It was a gigantic problem for everyone living there. We had to go to the tenant's union multiple times, and get student legal involved. Eventually, Gillespie agreed not to perform the renovation work. Very near the end of our lease, I approached John Gillespie and proposed a trade: they could start their renovation work, if I could extend my lease by 3 days. He agreed, and they began work. After moving out, and waiting, we received our security deposit. John Gillespie subtracted as much as he possibly could, including several days of "holdover" amounting to hundreds of dollars, because I stayed in the apartment a few days after the lease ended (which is exactly what we agreed on). Basically, he committed fraud, and went back on his word. It took student legal 3 years go finally get our deposit money back from John Gillespie. I would never trust these snakes again. I really liked the maintenance guy, Jerry. But the manager, Bill, was such a sketchy guy, and the owner himself, John Gillespie, outright defrauded us.

Avoid these property managers at all costs. The apartments themselves are very nice, but they are…read morerun by a bunch of morons. When we moved into the apartment, the dryer was broken, (which they didn't fix for 2 weeks), our sink was leaking, and there was food all over the floor. They are incredibly disorganized and unresponsive to your maintenance requests. They constantly come up with lame excuses for why something is broken or why they didn't fix it sooner. We've had a mold problem since we moved in, and they still haven't done anything about it even though we called about it 3 months ago. The tipping point for me was when water stopped coming into our apartment, and it wasn't fixed for multiple days. You shouldn't be paying this much for rent in Champaign, IL when the apartments are run by textbook slumlords.

I rented from PP&W for the 16-17 school year and it was a great experience. Everything from the…read moreoffice staff to the actual apartment was fantastic. When I moved in the apartment was so clean it looked like I was the first one to ever live there. I regularly went to the office to pay rent and the office ladies were always ready to strike up a conversation and ask how the apartment was and how your school year is going. Throughout the year I did not have anything break in the apartment but they were always there to make sure the apartment was satisfactory. The apartments are very competitively priced for the area and you get more than you pay for compared to other landlords in town. Having rented from other landlords in Charleston I would only recommend PP&W.

Beware, apartments have roaches. Gross! They wouldn't even…read morelet my daughter move or break her lease

I'm going into my second year of living in Green Street Realty Properties and I have has an amazing…read moreexperience. The apartments are nice, maintenance comes quickly and does a great job every time. Sarah Springer has consistently gone above and beyond to help me find an apartment or parking in my budget with everything I need. She is always very nice, punctual, and is eager to solve any problems I may have! Every time I call or go into the office I receive great customer service as well!

Unsatisfactory experience. Copperview's customer service across the board is shorted,…read moreaccommodations and amenities that come with the community are lacking. Community atmosphere is horrid, management does very little to mitigate complaints. Apartments are outdated and supplied with mismatched parts from bed bath and beyond. The assets and aura this community brings with its aesthetic and staff compared to other communities in the town I'd give Copperview a 2/10.

I've lived here for six months. Maintenance requests took months (months!) to be addressed…read more Multiple times I had to walk to the leasing office myself because filing a request in the portal was not enough. There, I was told the landlord would "send someone out." No one ever came. Additionally, multiple maintenance requests were marked as "resolved" when no one ever came by and the problem was not addressed. For example, a toilet was running constantly, wasting water. You would think the landlord would want to fix this for their own pocket's sake ( water is at a fixed monthly fee). Unfortunately, they did not care. Also, the fridge has been leaking water slowly ever since I got here. Six months and, three work orders later, it is still leaking. I have resigned to cleaning it up with paper towels daily. Other issues: the building's stairs are falling apart. There are fallen cement chunks on the floor. Management does not care. I am a student at the University of Illinois so I am on the verge of reporting them to the city building code enforcement and acquiring legal representation through the university. I am sick of landlords taking advantage of the poor. Unfortunately for them, all legal support and representation is free for students. Oh, and don't get me started on the electricity costs. I have a $292.91 bill for November 16-December 16, 2025 (1199 kWh, one month. Yes. You read that right. 2 beds, 2 baths). My friend across the hall has a $180 bill for a 1 br, 1 ba apartment. She is turning off her heat this week because it is too expensive. I have seen other reddit posts complaining about "$400" electricity bills. I have gone back and forth with the landlord begging for some explanation. I called Ameren, they said the costs made no sense and told me to talk to the landlord. I called my landlord; she told me to talk to Ameren. Then she capitulated and said she would send an electrician out next week. She never did. Either I am mining bitcoin from my apartment 24 hours a day or there is something unethical going on. I can tell you it is not the first option. Overall, the good reviews about this place are from the previous management, when the complex was called Parkland Point. Look at the timestamps. In 2023, management transferred to MFSS management. Most all of the positive reviews are from before 2023. Furthermore, on December 17, 2025, management transferred to this strange company called Symba Property Management. I say "strange" because there is no information about them on the internet. You can search their logo in google images; no match. I'm buckling down for a hell of a ride for the last six months of my lease. And you can bet I have the University legal advice phone number in my favorites.