I've lived here for six months. Maintenance requests took months (months!) to be addressed. Multiple times I had to walk to the leasing office myself because filing a request in the portal was not enough. There, I was told the landlord would "send someone out." No one ever came. Additionally, multiple maintenance requests were marked as "resolved" when no one ever came by and the problem was not addressed. For example, a toilet was running constantly, wasting water. You would think the landlord would want to fix this for their own pocket's sake ( water is at a fixed monthly fee). Unfortunately, they did not care. Also, the fridge has been leaking water slowly ever since I got here. Six months and, three work orders later, it is still leaking. I have resigned to cleaning it up with paper towels daily.
Other issues: the building's stairs are falling apart. There are fallen cement chunks on the floor. Management does not care. I am a student at the University of Illinois so I am on the verge of reporting them to the city building code enforcement and acquiring legal representation through the university. I am sick of landlords taking advantage of the poor. Unfortunately for them, all legal support and representation is free for students.
Oh, and don't get me started on the electricity costs. I have a $292.91 bill for November 16-December 16, 2025 (1199 kWh, one month. Yes. You read that right. 2 beds, 2 baths). My friend across the hall has a $180 bill for a 1 br, 1 ba apartment. She is turning off her heat this week because it is too expensive. I have seen other reddit posts complaining about "$400" electricity bills. I have gone back and forth with the landlord begging for some explanation. I called Ameren, they said the costs made no sense and told me to talk to the landlord. I called my landlord; she told me to talk to Ameren. Then she capitulated and said she would send an electrician out next week. She never did. Either I am mining bitcoin from my apartment 24 hours a day or there is something unethical going on. I can tell you it is not the first option.
Overall, the good reviews about this place are from the previous management, when the complex was called Parkland Point. Look at the timestamps. In 2023, management transferred to MFSS management. Most all of the positive reviews are from before 2023. Furthermore, on December 17, 2025, management transferred to this strange company called Symba Property Management. I say "strange" because there is no information about them on the internet. You can search their logo in google images; no match. I'm buckling down for a hell of a ride for the last six months of my lease. And you can bet I have the University legal advice phone number in my favorites. read more