The airport was busy, as always, but you can tell they're constantly improving to keep everything…read moremoving smoothly. Security was especially impressive -- we went straight through without removing shoes, belts, or pulling laptops out because the new scanners handle everything with much better accuracy. It made the whole process faster and less stressful. Inside the terminal, the biggest thing they still need is more service‑style restaurants. There are plenty of fast‑food spots, but not enough places where you can sit down and be served. We chose Silver Diner for that reason, and it ended up being a great choice. Good service, good food, and a calm break from the airport rush.

It's been a few years since I've flown in or out of BWI, so imagine my surprise and delight when I…read morearrived for an outbound flight and saw they have started to shine this place up! It's not there just yet, as most of the public and gate areas are still in need of updates and refreshes, but the areas they have improved, especially the restrooms in the terminals, is a step in the right direction for sure. I usually utilize BWI when I can get a good direct on Southwest, and my latest visit here was because just that...I was headed ti San Diego and there were no directs from DCA, so I traveled the 45 minutes to BWI to make it happen. Drop off here is pretty standard, as is security. Neither had delays or craziness, but I also flew in a Thursday morning. I gave myself more than enough time, which actually turned out to be more than needed. The airport is massive, but flows well from concourse to concourse. Moving sidewalks, wide terminal hallways and clear directional signage help. There are plenty of shopping and dining options throughout BWI, and each terminal/concourse is equipped with a few options, but if you don't like any of them, the other terminals are a few minutes away. I was flying out of B, but dined in C. Only issues, that I know they will solve eventually, is the gate areas. They need an update and some of them need an update in flow. Overall, BWI is a decent airport and checks all the boxes needed when traveling to or from the area!

Southwest loyalist here, and have an affinity for directs, so on a recent trip out of DC that was…read moreheaded to San Diego, I booked out of BWI so I could get the direct from BWI to SAN. It was a long one, but worth it to avoid connections and an 8 or 9 hour travel day vs a 5 hour direct flight. Cost was decent, gate agent was friendly and efficient. Gate area was a bit cramped, but that's more BWI than SW, but we did have several groups wrapped around and through the seating area. Flight out was delayed the moment we all boarded. The team gave folks the option to deplane individually, a few took them up on the offer, but most, including myself, just stayed put. Overall, solid Southwest experience. While not a huge fan of BWI, I would fly SW out or in again without issue.

Boarding the plane still has not gotten better at the BWI gates. The app tells you it's an "on…read moretime" departure and boarding "closes" while passengers are still in line. It was so bad this trip that they had to stop boarding in the middle of Group 5 as the line was backed up in the gangway out to the airport itself (see picture)! The app states boarding stops at 5pm at 5:06pm with an on-time departure at 5:10pm (see picture) even though the rest of Group 5 and 6, 7 and 8 have yet to board!! Southwest needs to improve their boarding process since they went to this new Group alignment. They also need to make the app accurately state the planned departure time on a real-time basis. I do not see Southwest retaining its "Economy Class #1 Customer Satisfaction" rating (as advertised on the side of the plane) given the majority of Economy passengers are in Groups 5-8!

They really revamp the airport and expand the walking terminal for more stores and booths…read more Can't say no to Mcd and a few other finger foods there. The airport is clean and definitely come early for security check in.

BWI airport its easy to travel. Very clean bathrooms. Both times we been here we had NO problem…read morewith Tsa check in or with the screening. Excellent airport to use when going to Baltimore. Friendly staff.

I like this airport for the convenience and because I can take a shuttle that doesn't require using…read moremetro cuz that's another headache that i dont need. For most part the whole process is nice! TSA, aiport police .. airport personnel etc... However this concourse needs more outlets and eateries!! All the good stuff is at ABC... D IS another story .. Gate agents are nice... I miss Spirit!! :( Yes Frontier agents are nice too!

No air conditioning at terminal 6. Feels like 90 degrees. It's awful. Everyone is miserable. How…read morecan this be?

This is my second time at the airport. Now I'm departing, the first time is a blur. I do remember…read morebeing excited that the bathroom stalls doors goes all the way to the floor. Anyway, this airport is so clean and not loud with the constant overhead announcements. The only issue I had was the water fountains were covered for Repair. It's the one time I remembered to keep an empty bottle with me to fill up. Everyone in the airport in the southwest terminal were chill, enjoying company, relaxing, on the cell phone, eating, or minding their own business. It was pretty cool.

We had a layover at this airport for about 1 hour. In our…read morearea it had some shopping and food court and a huge bar. Everything looked clean and tidy. The price is over a little high they wanted $15 for a whiskey and Coke. I grabbed a soda for $3 at the little convenience area.

If I could give a negative rating, I would. On 8/3/26 Delta cancelled our flight via text at…read moreMidnight, 5 hours before we were due to go the airport. They rebooked on some random flight that was 24 hours long. I spent over 2 hours on the phone (mostly on hold) at 1am trying to reschedule our flight and choose our seats since I paid to choose my seats. The Delta phone agent was extremely rude and not helpful. She informed me to speak to the Delta representative or agent at the airport for a possible bag credit for all this inconvenience. When we arrived to BWI airport (Baltimore Metro) the in-person Delta agent was the nastiest rudest person I have ever met. Not only was she disrespectful she did not care what the phone rep had told us and would not even print our boarding passes. Due to Delta cancelling our flights. We had to take a longer flight that left earlier and landed later. Those changes made us change our transportation to and from the airport. Now I had additional out of pocket expenses for parking and Ubers. That I would not have had if the original flight had been kept. When we finally arrived in Honolulu, the pilot arrive to early and then we missed our gate time window and we spent and extra hour on the plane before we can debark. Both the phone and in-person agent informed me that I could make a complaint on Delta's website. I made a formal complaint on 8.3.26 on Delta's website and received a generic no-reply email that they would respond within 48 hours. I have never heard anything from Delta. Delta has no empathy to anyone's situation. Their customer service agents need more training and lack any customer service skills.

Delta One First Class: A Whole Vibe…read more From the moment we stepped on board, our Delta One experience was something special. We were warmly greeted with eucalyptus and lavender-scented towels, and our drink orders were taken right away -- setting the tone for a relaxing flight. We flew Delta One from Salt Lake City to Honolulu through Delta Vacations, and the level of care and service we received made every dollar worth it. Our cabin leader, Earl, was exceptionally friendly, and his team went above and beyond -- even pointing out the islands we passed along the way. Their warmth, attentiveness, and genuine hospitality made the journey unforgettable. If it's feasible, I want this kind of treatment every time I fly. I truly believe everyone should treat themselves to first class at least once -- it's not just about luxury, it's about motivation. Experiences like this remind you to travel with intention and joy.

Love American Airlines! I have flown them quite a bit over the last 35 years of traveling both…read moredomestically and internationally!

Our flight from Baltimore to Chicago was on a E175 Aircraft operated by Republic Air with 56…read morepassengers on board with 4 crew and two pilots. We were in Business Class - the seats were very comfortable. What was not comfortable was the temperature of the plane. We were cold the entire 4 hours plus flight. We asked many times for more heat and the flight attendants crew tried, but to no avail. Surprisingly, there were no blankets on board. They did start us of with offers of drinks - we had diet cokes. The only food served to us were bagged snack - not very impressive for business class.

I will always love a TSA employee. I always get the kind…read moreand efficient ones and this day was no different. This line was almost non existent and moving quickly. The employees keep us safe and are ultimately under appreciated. Thank you BWI for hiring the best TSA employees ever !!

No lines at 11am on a Friday... they were friendly and the lines move pretty fast. IYDK but you…read morecan keep your shoes on now! Yay!! Just be sure to keep an eye on your stuff as it can get backed up when they are screening your bags. I do recommend getting here at least 2 hours before your flight boards ... for domestic flights..

It's more convenient than anything else. It's not clean, it's not new, and it can get crowded, but…read moreit gets you from point A to point B within fairly on-time accuracy. It can get sketchy at night, and sometimes the cabin lights get turned off momentarily mid-ride, either an electrical failure or a prank from beyond, but for $1.80 one-way, can you really complain about it? If you're hyper-sensitive about safety or time, then take an Uber or Lyft or call a buddy to pick you up. Otherwise, the light rail is at the far, far end of the airport and departs every 30 minutes. From BWI to Hunt Valley (end to end), the trip duration is 1 hour 20 minutes. These are their operating hours: Monday - Friday | 5:00 a.m. - 11:00 p.m. Saturday | 6:00 a.m. - 11:00 p.m. Sunday and Holidays | 11:00 a.m. - 7:00 p.m.

I enjoyed stopping at BWI for my layover. The staff was friendly and the airport was clean. I'll…read morealso like that they offer Clear fast track thought pre-check.

Amazing professionalism, courtesy and friendly limo service with punctual, respectful drivers.read more

Easy to book online and to answer questions via phone. Driver was safe , prompt and courteous…read more Vehicle was clean. Great option for transportation in an area where other options may be limited particularly early in the morning. Trip was from Chesapeake Beach to Baltimore's airport. I appreciated the text updates as well.